Reviews

Review Details

• Review fromTerry S

  Date: 07/09/2025

  1 star
  They are Horrible, on the 3rd of July after having many issues with my Wi-Fi, two techs showed up three- and one-half hours late and I got everything from it's my cameras fault to my alarm company's fault one of the two techs only stepped into my home long enough to see my router and Wi-Fi and he plugged in this silly Wi-Fi silver box that done nothing at all to help my issues. The other one played with his computer inside his cool truck, he informed me not to worry that he would keep at it until he figured it out and I had him promise to call me and let me know, I never heard anything from him. (PS) Both of my outside cameras are fake. Two stooges instead of three don't waste your money on this company.

• Review fromMelinda C

  Date: 06/12/2025

  1 star
  My mother is an elderly lady and lives alone, Point Broadband does not answer their phones nor do the offer legitimate help when they finally come to help. She has purchased 3 routers within a year because they said that was the problem but all have been fine. My brother, son and husband have actually been the ones to repair her service since the service people don’t know what to do or don’t care since she is older they just say whatever they want. We have tried for 2 weeks to get her help since her internet has been out for 2 weeks and she was told their phones are down and they can’t receive calls or make calls. How do they stay in business???? This is one of the worse companies I know of. I am reporting them for elder abuse and fraud, since they can take her money but not offer her the service she paid for. Use extreme caution with this company!!!

• Review fromDavid B

  Date: 05/13/2025

  1 star
  Horrid service. Down once a week or more. Evenings you can't even do anything, I can't connect to work and I work from home. Only had the service a month and have had to call support 3x and technician will be here for the 3rd time tomorrow. Cancelling and switching to ********.

• Review fromAmber W

  Date: 04/24/2025

  1 star
  Called Tuesday to report that the fiber cables outside were exposed above ground and damaged. They told me to call the following day to see if they have an update on when someone is supposed to come out. I called and they said it would be Thursday from 8-10am. It was getting near 10am today and I called back and they said it was from 8-10 today and basically the tech would arrive when they arrive. It's almost 8pm I called and the customer service person said that it is scheduled for tomorrow from 8-10 and every other word from her mouth was "I don't know haha" in a singsong voice repeatedly. She said "I don't know" more than 10 times and found it funny. Perhaps you guys need to go back and listen to your calls. Also , don't tell someone a time and date and then change it without telling them! I wouldn't be angry if I had been notified that they changed the date of dispatch , I would have been disappointed but at least I would have known. The customer service agent has me extremely irate because "I don't know" over and over again is NOT an answer.

• Review fromAndrew F

  Date: 01/23/2025

  1 star
  Multiple outages a month. No explanation of why and network isn’t getting better.

• Review fromBenjamin K

  Date: 01/14/2025

  1 star
  Lost service last night until mid morning today (a common occurrence with this company). I called customer service this morning and was told it should be up within the next four hours and that I should get a notification telling me service was restored. I did not receive the notification, but was happy at least the internet was functioning again mid morning. This afternoon I lost connection three times. When I called back I spoke to a man named Paul who was unhelpful and rude. He saw that I'd lost connection multiple times, but said everything was working on their end. He even threw in a "what do you want me to do"... Even though I stated multiple times I wanted someone to clarify why this was happening and if it would keep happening and if I could get a call back about the issues I was having. Then he told me "I'm off work in 15 minutes no one is going to be calling you back". He was so rude and I asked to speak to his supervisor. He hung up on me. Every time I deal with customer service over outages (usually huge ones in areas throughout the state) I get put on long holds, transferred to voicemails where I don't get an answer or callback or speak to someone who doesn't care or is rude.

• Review fromKenneth W

  Date: 10/05/2024

  1 star
  I'm so happy that today will be my last day with point-no-broadband. I have had issue after issue for a year and for the last 2 weeks have expected a call back from tier 2 but have I received that call? No. I have made the request several times. I have asked to speak to support management so I can figure out why tier 2 doesn't call and so I can actually have good internet, but no. Not a single call. My internet is spotty at best and worse than dial-up normally. My streaming services think I am using a VPN, which I'm not, so they block me from watching their services. Why, because my internet is so spotty, they can't see my ip address. Point doesn't care. Point doesn't call. I have had 15 different techs out to my house and everyone says the last guy was an ***** but he is the best and every time it is the same. So long and good riddance.

• Review fromDebbie S

  Date: 04/09/2024

  5 stars

  Debbie S

  Date: 04/09/2024

  Excellent service and customer service. After our puppy chewed our internet wire a technician came right over and fixed the problem. They were fast, professional and restored our great service. Happy to have them as internet providers.

  Point Broadband, LLC

  Date: 04/10/2024

  Thank you ****** for your positive review! We appreciate you being our customer and hope your puppy is getting plenty of treats! 

• Review fromBrad F

  Date: 04/02/2024

  1 star

  Brad F

  Date: 04/02/2024

  After 2 years they have decided to decommission the tower that has my service on it. Just got told today that it will be decommissioned in a week (******* *****). Since all the mergers this company has going downhill. I was afraid the spreadsheet gurus would mess this company up. Looking for new service now. Since I work from home a little more notice would have been helpful.

  Point Broadband, LLC

  Date: 04/03/2024

  Hi ****. We do apologize about the short notice but our tower host gave us a small window of time to remove our tower off the property now that our contract is up and they are developing on that piece of land. We were able to build a local tower but unfortunately your home could not get good enough signal to the new tower site. We did give a two week notice, give or take before we fully decommission the tower. We went ahead and credited the entire month of April and will keep you on the tower until it gets fully decommissioned. We appreciate your time of being a Point Broadband customer. 

• Review fromCaroline T

  Date: 03/21/2024

  1 star

  Caroline T

  Date: 03/21/2024

  I just had Point's fiber optic service installed yesterday and have nothing but issues with both the service and with their customer service department (tech help department). I was working with them from 8 am at the install to 7pm when I finally stopped waiting for that tech call back. I sat on hold forever and it was like pulling teeth to get someone to call me back.
  There is an issue with either the line or equipment and one tech got the service up and said I could move the pod to the correct room now without an issue and we hung up. When I moved it, the same issue came back up so we didn't resolve the issue. After that I couldn't get anyone to help. When you call you get a fresh person who you have to explain the whole situation over and over and then they escalate and you either sit on hold or they never call you back.
  I decided to give a ring at 4am thinking it may be a better time, but there is now a service outage in my area. However, I talked with the rep and she said they have me a biggest most expensive package which I did not sign up for.
  It just keeps getting worse with this company and they have usual messed up customer service we all come to expect these days. They have drilled a hole in my house, over charged me and leave me without service. I am cancelling and passing on their service. I thought it wise to get a review out there to forewarn others. Maybe, you will have a better experience than I.

  Point Broadband, LLC

  Date: 03/28/2024

  Hey ********! It appears the install went great with good light and plume speeds. We apologize for the time you had to wait on hold but we do offer a call back option so you aren't having to wait. You can also contact us via web chat or SMS by texting ************.
  
  
  
  It appears you placed a order with a door to door salesman signing up for our 1gig/1gig plan which is the highest speed tier we offer. Unfortunately, the account reflects that you requested to disconnect but we wish we would have had the opportunity to make things right with you. The account balance has been zero'd out so you have nothing else to worry about. Thank you for your consideration and time of being a Point Broadband customer!