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Business Profile

Internet Services

Point Broadband, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

Customer Review Ratings

1.26

Average of 35 Customer Reviews

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Review Details

  • Erin O

    Date: 03/11/2024

    Erin O

    Date: 03/11/2024

    They add on junk fees. $5/month for paper bill. I tried their online but never got one so I went back to paper. $5/month because I won't allow them to access my bank account.-that should be illegal. They cut off our internet while connecting a new customer--it took them 4 days to reconnect and they offered no reduction in charges.

    Point Broadband, LLC

    Date: 03/12/2024

    Hey ****! Due to the rising costs of printing, postage and the expense of manually processing payments, Point Broadband will start charging $5 for E-bill and an additional $5 for not being enrolled in AutoPay. Our E-billing emails you a billing notification to login to your online portal and view the invoice PDF.  AutoPay, or Automatic Payment Processing, is a service that automatically deducts your monthly bill from your bank account or credit card that is securely stored on your Point Broadband account. Since you weren't able to gain access to the online portal, we have sent you an email on the registration information. Please reach out if we can be any further assistance to you. Thank you for being a Point Broadband customer. 

  • Cori B

    Date: 02/22/2024

    Cori B

    Date: 02/22/2024

    Matthew did a Great job fixed problem quickly was very polite and professional

    Point Broadband, LLC

    Date: 02/23/2024

    Hi ****! That's great to hear and we appreciate your feedback. Thank you for being a Point Broadband customer! 

  • Zachary G

    Date: 02/20/2024

    Zachary G

    Date: 02/20/2024

    This has to be one of the worst internet providers I have ever dealt with no customer service and no communication seems like.

    Point Broadband, LLC

    Date: 02/23/2024

    Hi *******! We aren't able to locate any previous tickets or notes regarding issues but please always feel free to reach out if you need assistance by dialing or chatting 844-407-6468. Thank you for being a Point Broadband customer! 

  • Shawn S

    Date: 02/17/2024

    Shawn S

    Date: 02/17/2024

    Impossible to get on site to pay bill. Charge more than what is stated at sign up. I should have stayed with Spectrum.

    Point Broadband, LLC

    Date: 02/19/2024

    Hi *****! It appears your online portal hadn't be set up yet so we have done that for you and emailed the information over. We also answered the questions regarding your billing too so if you still have questions after reading that email please don't hesitate to reach out! Thanks for being a Point Broadband customer. 

  • bonnie p

    Date: 02/05/2024

    bonnie p

    Date: 02/05/2024

    horrible costumer service we are a library in ******* ** been without phone or fax'
    service for 3 days get some guy in **** who says he only has one technician in
    ******** run the other way.

    Point Broadband, LLC

    Date: 02/07/2024

    Hi ******! We appreciate your feedback and apologize for the service issues that you experienced. The phone line and fax line have been reconnected and services restored. We apologize for the inconvenience and appreciate you being a Point Broadband customer! 

  • Anne S

    Date: 02/05/2024

    I gave them One Star because it is the lowest option. DO NOT MAKE THE SAME MISTAKE I DID.
    ZERO stars is a more appropriate of what I think. AllPoints is the worst provider for Internet and Customer Service that I have ever dealt with. Outages all the time. When I'd call in the tickets would need to be escalated and I was advised to wait for a call back. Call backs took over a week and then they wanted me to run speed tests. Since I had no internet I wasn't home to do the tests. Even after multiple requests to terminate my account I am being charged for service I didn't receive. They do not follow up or follow through. They say they are responding to my request to terminate only to find they internally decided to not process the requests. And the customer finds out when we resort to another call because AllPoints never responded. I've lost track of the number of outages that occurred and they promised to credit my account and nothing happens. I've found a new provider who actually provides great internet AND customer service.
    Makes sense that AllPoints is not BBB accredited.

  • Luke s.

    Date: 01/30/2024

    Luke s.

    Date: 01/30/2024

    No auto pay methods work, they keep charging me late fees and reconnect fees and keep giving me the run around on refunds or fixing the issue when I call a person "fixes" my auto pay since it keeps kicking any card or account off of it and it happens again the next month. I'm convinced it's on purpose at this point to keep charging me fees. I'll be encouraging everyone in my neighborhood to get off their service.

    Point Broadband, LLC

    Date: 01/31/2024

    We pull the draft file from our CRM, we then upload the file to our payment processor. We are receiving an error back from the payment processor prior to the payment even attempting. It is not declining but erroring prior to processing. There have not been any credit card denial fees charged however, payment processing fees have applied. We received the error in November and December then the payment method was removed in January. To continue Auto Pay, we recommend adding an ACH method on file.

    Luke s.

    Date: 01/31/2024

    That error comes up on the due date though so have been charged late fees despite customer service workers telling me they "fixed the issue" the month before. I have months worth of statements that show late fees. I don't appreciate a trial and error method for fixing my problem when an error costs me money.

  • Denise Renaud R

    Date: 01/22/2024

    Denise Renaud R

    Date: 01/22/2024

    Outages all the time and this is supposed to be fiber optic... Garbage

    Point Broadband, LLC

    Date: 01/24/2024

    Hi ******! We did have a outage on 1/10 in your area but that has been resolved. If you are still experiencing service issues, please contact us at 844-407-6468. We appreciate you being a Point Broadband customer! 

  • Ron B

    Date: 01/18/2024

    customer support sucks, I've had a call in for tech assist for 4 days. No call, just an automated email. Internet speed falls off to as low as 3 Mbs, when I' paying for 300Mbs. outages all the time with no compensation. avoid, avoid avoid.

  • Ari S

    Date: 01/17/2024

    Ari S

    Date: 01/17/2024

    "Point Broadband formed in 2017 with a mission to improve lives by delivering 100% fiber networks and best-in-class customer service to underserved areas of rural America." - About Us page on Point Broadband website.
    Keep this above quote in mind when I say that the woman we spoke to on the phone said, "People up there don't usually pay," after cutting my internet off on the payment due date at 9:30 AM in my rural, underserved area. I had paid half of the bill the night before our due date (16th), and my boyfriend was going to pay the other half the next day on the due date (17th) when he received his paycheck at noon. We had been told by an employee earlier that, "As long as you pay it by 5:00 PM on the 17th, you're good." When I called after they shut off our internet, the employee said that it was the 16th that the payment was due even though I had double-checked the due date when I paid it the previous night. She then informed me that the 17th is the due date for it to be shut off, which doesn't make any sense when it says online that the PAYMENT DUE DATE is the 17th. Not that the shut off date will be the 17th.
    This is the SECOND TIME my internet has been cut for the EXACT same reasons. I haven't been with this company for very long, but the three times that I have had to contact them, their employees were incredibly rude. They would inform me of my due date, but each one neglected to explain the way the shut off issue works every time I called. Only this last time did they finally explain to their customer how billing and such works. The communication between employee and customer is very, very bad. I work entirely from home. I have no cell service either, which made my life INCREDIBLY hard for a week. I am absolutely appalled at the way this company does business. I have truly never seen anything like it before.
    The ONLY reason I am giving two stars instead of one is because their service isn't bad, and it works well for me with gaming, working, etc.

    Point Broadband, LLC

    Date: 01/18/2024

    We apologize this is the experience you've had. The billing print and due dates are on each invoice as well as our billing policy. Invoices may be viewed within your customer portal. Payment is due 20 days after the invoice print date. If payment is not received on or before that date, late fees may apply. We then send out disconnect notices advising of the potential disconnect date in efforts to prevent service interruption. Customers are at risk for disconnection if payment is not received after 7 days of the due date. We do offer payment arrangements as well. There is also an option to receive automated billing text messages. If you need further assistance, please provide us with additional information and we will be happy to assist.

Point Broadband, LLC is NOT a BBB Accredited Business.

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