Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from CBE Group **** trying to extort money from me for an **** account that I do not own. Please see the attached file. I require a written apology from CBE Group **** and confirmation that they have the wrong information on file and that they are NOT seeking to collect ANY funds from me.

  Business Response

  Date: 06/04/2025

  *** *******,
  We have received your complaint, and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, *********, for review and we asked that they provide us with debt validation documentation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has permanently ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23366823
  
  I am rejecting this response because: they provided no update and requested 10 days to do what they should have done before sending out an extortion note to innocent people. 
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 06/10/2025

  *** *******,
  The CBE Group (CBE) has forwarded your disputes to our client for review and unfortunately, we are still waiting on their response. As previously stated, CBE has permanently ceased collection activity on the account in question. Our office can be reached by phone at ************** for further assistance.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23366823
  
  I am rejecting this response because: the issue of them pushing fraudulent claims has not been addressed and no apology issued
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against CBE Group for wage garnishment tied to a debt that was never properly verified as belonging to me.On May 15, 2025, $620 was unexpectedly garnished from my paycheck due to a federal student loan that CBE Group claims I owe. I was never given proper notice, an opportunity to dispute the debt, or any verified documentation proving that this debt is legally mine.CBE Group has failed to comply with debt verification protocols, and I was not informed that a garnishment was in process. The lack of transparency and disregard for due process has created extreme financial hardship. I have filed an identity theft report due to concerns about how this account was established and am actively disputing the legitimacy of this garnishment.I am requesting that BBB help resolve the issue by:1.Prompting CBE Group to immediately verify the debt with proper documentation,2.Suspending the garnishment until a full investigation is complete, and 3.Refunding any wages if the debt is found to be unverified or invalid.I want a fair review. I should not be punished financially for a debt that has not been properly confirmed as mine.

  Business Response

  Date: 05/16/2025

  ******* *****,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has carefully reviewed our records related to your complaint and the account placed in our office for third party collection on February 23, 2025, by our client, ****************************************. Our records show that CBE sent an initial notice letter to you by mail on February 24, 2025, at the address, *****************************************************************************************************, which was provided by our client. CBE monitored the mailing and to date, we have not received any notice of undeliverability. The letter describing Treasurys intent to initiate wage garnishment and your options at that time was sent to you by mail on March 31, 2025, also to the address listed above. Unfortunately, due to the regulations set forth by our client, CBE is unable to complete your desired resolution at this time. CBE received your written dispute documentation on 5/13/2025 and it has been forwarded to our client for review. Once a response or resolution to your dispute is received in our office, it will be forwarded to you by mail. If the dispute is ruled in your favor, the Administrative Wage Garnishment will be terminated, and any payments offset will be refunded to you. Our office can be reached by phone at ************** if you have any further questions or concerns.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23331283
  
  I am rejecting this response because:

  The companys failure to follow proper procedures regarding debt validation and notification. The wage garnishment was initiated without providing me with proof that the alleged debt is legally mine, violating my right to dispute it.
  
  
  Additionally, notices were sent to an outdated address I no longer reside at, which the company had no reason to believe was current. This prevented me from taking timely action and directly resulted in unjust financial harm including a $620 monthly deduction from my paycheck without my knowledge or consent.
  
  
  CBE Group and its client had a responsibility to ensure that proper notice, verification, and due process were followed and they failed on all counts.
  
  
  This has caused significant emotional distress and financial hardship. Because this issue has not been resolved properly, and my rights have been disregarded, I will be pursuing legal action and escalating this matter through every available regulatory and legal channel.
  
  
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/21/2025

  ******* *****,
  We understand your frustration with this matter; however,our records do not show that either The CBE Group (CBE) or our client, ****************************************, were made aware of any address change or update. CBE sent an initial notice letter to you by mail on February 24, 2025,at the address, *******************************************************************************************************, which was provided by our client. CBE monitored the mailing and to date, we have not received any notice of undeliverability. The letter describing Treasurys intent to initiate wage garnishment and your options at that time was sent to you by mail on March 31, 2025, also to the address listed above. Your written dispute was received after the deadline for it to be considered timely. Unfortunately, due to the regulations set forth by our client, CBE is unable to complete your desired resolution at this time.CBE received your written dispute documentation on May 13, 2025, and it has been forwarded to our client for review. Once a response or resolution to your dispute is received in our office, it will be forwarded to you by mail. If the dispute is ruled in your favor, the Administrative Wage Garnishment will be terminated, and any payments offset will be refunded to you. Our office can be reached by phone at ************** if you have any further questions or concerns.
  
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoke to this Creditor about a collections bill that was already paid directly to **************************** in the amount of $412.00.This creditor has already been provided all the information showing proof of payment, I constantly receiving phone calls and corresponded regarding this paid bill. I have provided this information to Nicklaus Children's, to Amcol and now to CBE Group. I am not sure what else needs to be done for this harassment to stop. Paid on Jan 3, 2025, posted Jan 5, 2025 / Confirmation #******, Transaction #*********, in the amount of $412.00.

  Business Response

  Date: 05/06/2025

  ****** *****,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, and we asked that they provide us with debt validation for the account in question. Once the validation documentation is received, it will be forwarded to you by mail. Based on our verbal communication with you on April 26, 2025, CBE has ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBE group has tried collecting on a supposed debt several times. They have been provided with proof that debt is non-existent and has been previously satisfied on time. They refuse to conduct a proper investigation as required and keep sending the same form letter demanding payment.

  Business Response

  Date: 05/01/2025

  ******* ********,
  We have received your complaint, and it is important to us.Upon receipt, The CBE Group (CBE) submitted your complaint to our client and ceased collection activity on the account in question. Based on your complaint,the account has been returned to our client and is no longer being handled by CBE.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being charged 204.00$ by charter communications never even had anything in my name that has anything to do with this company *** tried to reach out to the available numbers thats posted on credit karma and online never get a answer

  Business Response

  Date: 05/06/2025

  ******* ******,
  We have received your complaint and it is important to us.The CBE Group (CBE) notified our client of your dispute, and we asked that they provide us with validation for the account in question. The validation was received and forwarded to you by mail on May 5, 2025. Based on your complaint, CBE has ceased all collection activity on this matter.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting calls from this business asking me to verify personal information (email, name, address, SSN) before they tell me why they are calling. I did not give them any of my information. They are rude and wont tell me why they are calling. They just tell me that I need to verify information first. Decided to ****** the company, multiple people have left ****** reviews saying the same thing that I have gone through. These people seen like a scam and should be reported.

  Business Response

  Date: 04/29/2025

  ********* ******,
  We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon your request, CBE has taken measures to prevent any future calls to the phone number provided in your complaint.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5th, 2025, I received an email from the CBE Group advising me that my account with ********************** had been referred to them for collection for the amount of *****. When I called on April 8th, 2025, I spoke to ****** who informed me that the account that I thought I had paid off in full on December 18th, 2023 wasn't paid off. She informed me that they thought that there had been an overpayment on my account and instead sent back a check on 1/8/2024 as a refund for the amount of *****. Now, 1 year and 4 months later, I am still dealing with this issue. I want an explanation from this company as to how this mistake was done. I did mention to ****** that this was not my mistake. When they started to collect on this account, this company sent only one letter to tell me about the account balance and never responded to a letter that I sent to dispute the original balance from **********************. This company also made derogatory remarks on my credit report which affected by credit score and never once told about it.

  Business Response

  Date: 04/29/2025

  ***** *********,
  We have received your complaint and it is important to us. The CBE Group (CBE) has reviewed your complaint, and the account placed with us for collection by our client,Charter ********************************* Our records show that from April 2023 through November 2023 there were eight payments of $50.00 applied to the balance bringing the remaining balance to $65.49. The account was then recalled from our office by our client on November 28, 2023, prior to the final payment being received on December 18, 2023. Because the account was returned to our client, CBE subsequently submitted a request for deletion of our tradeline from the three major credit reporting bureaus (*******, Experian, & **********) on December 3, 2023. As the account was no longer being handled in our office, it is CBEs process to return or refund any payment received if there is no account to apply the payment; this was done on January 8, 2024. The account was then replaced with CBE for collection on August 1, 2024, and CBE sent an initial notice letter to you by email on or about August 4, 2024, at the address listed in your complaint. We do not show that the account was not reported to any credit reporting bureau after being re-placed with CBE and a letter verifying that account is satisfied in full and closed was sent to you by mail on April 22, 2025. We apologize to you for any miscommunication regarding this matter.  
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23234079
  
  I am rejecting this response because: I am not in agreement with information listed regarding account being sent back to collection on August 1st, 2024 and a letter being sent on August 4th, 2024 to home address listed. I checked my files and I never received a letter or an email sent indicating that I had an outstanding balance of *****. If I had received it  at the time it was sent as mentioned on the response,  it would have already been addressed immediately.  I did receive a letter that confirms that the account has been paid in full. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 05/06/2025

  ***** *********,
  Our records show that the initial notice letter was sent to you by email on or around August 4, 2024, at the address, *************************************,which was provided by our client and listed in your complaint. Our records do not show that CBE received any notice that the email was undeliverable or invalid.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23234079
  
  I am rejecting this response because: I did not receive the email or letter that CBE states was sent in August of 2024. I know because I am the one that receives the mail. This company needs to have a system for better practices when contacting customers and not assume that someone has received **** email *** because you sent it. 
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone calls from CBE Grouo today. I called them back i dont know who they and the lady I talked to wanted me to verify my personal information prior to identifying that they are a collection agency. I ended up googling them to find out who they are.I did call back and got an automated answering service I did verify the address they asked about but that address is not my mailing address I have never received any letters from them about this alleged debt and was informed not by letter, not from an actuation on the phone but by a computer.I was informed by the automated service that this debt was from **** but my **** account has a positive balance not a negative balance I do not know what this debt is and am officially disputing the debt. I want a copy of this debt and a copy of a signed contract between me and **** Contract with my legal signature for this ***** this debt is not mine **** needs to fix this. have noting listed for sale on **** so I want a list of actual product with pictures, product descriptions, sell prices for those items and quantities available for sell along with a list of all items that have sold on this account

  Business Response

  Date: 04/29/2025

  ***** ****,
  We have received your complaint and it is important to us. In an effort to protect against unauthorized disclosure of personal information to third parties, The CBE Group (CBE) requires its employees confirm certain pieces of demographic and/or personally identifiable information prior to providing the called party with any specific explanation of the purpose of our call. If someone is not comfortable confirming the requested information, we are unable to disclose the personal business purpose for which we are calling. Upon receipt, CBE notified our client, *********, of your dispute and we asked that they provide us with debt validation. Once the validation is received, it will be forwarded to you by mail. Based on your complaint, CBE has ceased collection activity on the account in question.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** has not written me a letter concerning this matter however a company called CBE says I owe over ***** to them and this is scary. This company is claiming and taking *** payments without authorization. How did they get my information? Who is giving away our information like that? I feel it is a scam because I did not get any notifications from the ***. I think they are just collecting for themselves. The *** should be a shame of itself if they are giving away our information like this so people can hack us. The information they are using is:CS Number:3132177

  Business Response

  Date: 04/21/2025

  ******* *******,
  We have received your complaint, and it is important to us.Upon receipt, The CBE Group (CBE) submitted your complaint to our client and ceased collection activity on the account in question. Based on your complaint,the account has been returned to our client and is no longer being handled by CBE.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Fraudulent Billing, Credit Reporting, Harassment, and Legal Violations by Spectrum, The CBE Group, and Vozzcom Dear Better Business Bureau,I am filing a formal complaint against ******************************** The CBE Group, and Vozzcom for fraudulent billing, unlawful credit reporting, and ************* December 2024, I contacted ******** to arrange internet service for March 15, 2025, the date I would move into my home. I made it clear that I did not need service before that date. Despite this, the representative shipped the equipment immediately without my consent, likely to receive credit for the sale. I never activated the service, never used the equipment, and returned it unused.Spectrum claims I owe $1,100 for service I never used. The CBE Group, a third-party collector, reported this debt to credit bureaus, which is illegal because they have no right to report inaccurate or unverifiable information. The Fair Credit Reporting Act (FCRA 623) prohibits such reporting.The situation worsened when a man from Vozzcom, associated with this debt, came to my home. He physically threatened me, telling me he would ruin my credit if I didnt pay. His threats were carried out when this debt appeared on my credit report. This is a clear violation of the Fair Debt Collection Practices Act (FDCPA 806 & 807).I have made over 15 attempts to resolve this with Spectrum via phone and *******, but no resolution has been provided. Despite this, the collection continues and my credit has been harmed.I demand:Immediate removal of this fraudulent debt from my credit report;A cease & desist to The CBE Group and Vozzcom, stopping further collection efforts;An investigation into ********* deceptive sales practices;Confirmation that this matter is resolved.This situation is not only fraudulent but also illegal. I have been wrongfully billed & harassed, and my credit has been damaged. I trust the BBB will assist in resolving this matter swiftly.

  Business Response

  Date: 04/15/2025

  ****** ****,
  We have received your complaint and it is important to us.The CBE Group (CBE) has submitted your dispute to our client, ***************************************** and we asked that they provide us with debt validation.Once the validation is received, it will be forwarded to you by mail. As a third-party agency, CBE is not able to address any portion of your complaint directed to our client and we do not have any affiliation with *******. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit reporting bureaus (*******, Experian, & TransUnion). If you wish to have this matter further investigated, our clients fraud department may be reached online at ******************************* or by phone at **************
  Sincerely,
  ****** ******
  CBE Compliance