Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2025, I received an email from Credit Karma advising me there was a new collections account added to my Equifax credit report. I logged into Credit Karam to see there was alleged debt I owed Charter trying to be collected by The CBE Group. I pulled a copy of my Equifax credit report showing the collection information that was added to my credit report and that The CBE Group *** was collecting a debt that is not mine. I called the number on the Equifax credit report trying to explain to the *** employee that the debt was not mind, I explained that I didn't ever live at the address the alleged debt was from. I advised them that I have been living in ******* since November 2018. I was never notified about this debt and was unaware of the alleged debt until they placed it on my credit report and damaged my credit rating. I sent a certified letter and was received by the CBE Group on March 11, 2025. I still have not received a response. When I tried to talk to the agent at CBE Group all be cared about was how I was going to pay my debt. So, as they drag their feet to valid the debt my credit score is damaged.

  Business Response

  Date: 04/15/2025

  ******** ********,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint, and the account placed in our office for third party collection on January 8, 2025, by our client, ********************** (Spectrum). Our records show that CBE sent an initial notice letter to you by mail on January 11, 2025, at the address. **************************************************, which was provided by our client. CBE monitored the letter and to date we have not received any notice of undeliverability for that mailing. On March 11, 2025, CBE received a written dispute of the debt through the mail. Upon receipt of that dispute, CBE ceased collection activity on the account,and we asked that our client provide us with debt validation. The validation was received and forwarded to you by mail on April 1, 2025, at the address provided in the dispute. A request for deletion of our tradeline from the three major credit bureaus (Equifax, Experian, & TransUnion) was sent on or around March 16, 2025 and if applicable, our clients fraud department may be reached online at ******************************* or by phone at ************** for further investigation.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why CBE GROUP is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ****** Amount Disputed: $427

  Business Response

  Date: 04/10/2025

  ****** ****,
  We have received your complaint, and it is important to us. The CBE Group (CBE) has submitted your complaint to our client, and we asked that they provide us with debt validation for the matter in question. Once the validation is received, it will be forwarded to you by mail. Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating that this is a private collection agency for ***, and that I owe a tax delinquency of $7,291.81. I contacted the ***, and their records indicate that this is not true. Please remove this collection, and any negative impact this may have on my credit score. If you have any further questions, I will be glad to have my attorney speak with a representative directly.

  Business Response

  Date: 04/02/2025

  ********* ********,
  We have received your complaint, and it is important to us.Upon receipt, The CBE Group submitted your complaint to our client and ceased collection activity on the account placed in our office for collection. Based on your complaint, the account has been returned to our client and is no longer being handled by CBE.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why CBE GROUP is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ********** Amount Disputed: $136

  Business Response

  Date: 03/27/2025

  ****** ******,
  We have received your complaint, and it is important to us.The CBE Group (CBE) submitted your dispute to our client, and we asked that they provide us with validation for the account in question. The validation was received and forwarded to you by mail on March 26, 2025. Our records do not show that CBE had received any dispute or request for validation prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:02/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May Concern: I am in the process of purchasing a new home and recently pulled my credit reports. I was shocked to find that currently reporting is a collection company by the name of CBE Group for an old ********************** account. I am disputing the validity of this collection and the reporting of it because while I did previously have a ********************** account, I requested that it be cancelled. I recall receiving an email confirmation that my request was honored and that I had a $0 balance. Per Charter's instructions I returned all the equipment. To date, I have not received a call, text, or email stating that there was an outstanding balance. Due to this collection being erroneously reported to the bureaus, I have been unable to secure credit and it is impacting the approval for my home loan.

  Business Response

  Date: 02/20/2025

  ******* ******,
  We have received your complaint, and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** (Spectrum), and we asked that they provide us with debt validation. The validation was received and forwarded to you by mail on February 18, 2025. Our records show that CBE sent an initial notice letter to you by mail on or around September 28, 2024, at the address listed in the complaint. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ************ at the BBB, I am writing this formal complaint Towards: The CBE Group **** I pulled My credit Report after Receiving this Intimidating Letter with an Intimidating Collection Amount, Dated: December 31st, 2024 in the amount of $654.49 How are collection agencys such as this one allowed to just report Anything for any one with out any proof? Isnt that a violation of anyones consumer rights? since I already went to court with a different collector on this account. Where it was found that the Debt did not belong to me. Now let me Backtrack a little, Mid last year I had another ***************** send me a collection notice for the same ******************************* account, and I sent them a 609 Validation letter. They just sent me an Itemized Bill (which is not a proper form Validation!) after I called them out on it, the following month I was being sued by them. I then retained an attorney and in court it came to light that that account they were coming after me for had no viable contract with my signature nor did I have a contractual agreement with the Debt Buyer/collector. I demand that The CBE Group ***** Seize and desist any and all forms of Communication, collection attempts and collection reporting to any credit reporting agency Immediately, until they can provide all proper Validation as required by ****. (I was already awarded $1000.00 per violation on the previous case and I am very well aware of my Rights as a consumer!) So far The CBE Group ***** Has violated: 15 USC 1692k civil liability for Damages 15 USC 1681e(b) accuracy of reports. 15 USC 1681s-2(b) Responsibilities of furnishers. 15 USC 1681s-2(a) Reporting information with actual knowledge of errors. 15 USC 1692g(a) Failure to provide notice of consent on an initial Communication. 15 USC 1692c(a) Failure to give prior consent for attempting to communicate and collect on a debt. 15 USC 1692d(2) The use of profane language used and meant to harass, intimidate or stress consumers.

  Business Response

  Date: 02/08/2025

  ****** ****,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ********************** (Spectrum), and we asked that they provide us with debt validation. The validation provided by our client was received and forwarded to you by mail on January 31, 2024. Our records do not show that CBE reported the referenced account to any credit reporting bureau. We do show that there was another separate *********************** account placed in our office for collection on July 30, 2024. An initial notice letter for that account was sent to you by mail on August 1, 2024, at the address listed in your complaint. CBE processed a request for deletion of that tradeline from the three major credit bureaus (Equifax, Experian, & **********) on January 12, 2025, based on disputes received through the credit reporting agencies, and validation for that account was sent to you by mail on February 7, 2025. Based on your complaint, CBE has ceased collection activity on both accounts.
  Sincerely,
  ****** ******
  CBE Compliance 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ********. I am reaching to respond to your corporation's request to garnish my wage at a job that I have been working only for a few months, not even a 12-month period after being out of work for almost 2 years due to a traumatic head injury I suffered. Also, I noticed there is a demand to collect 25 % of my wage as a contractor. From this I have to pay medical insurance, life insurance, medication, rent, utilities and food all in relation to an *** loan pertaining to ********************** a limited ***************** I had started since June 2015 the *** Loan Number: **********. The *************** was started after I lost my job in 2015 with the wholehearted intention to grow and maintain stability. However, due to the lack of contracts despite visiting and sending emails blasts to various companies, warehouses and hospitality companies we were not successful. This led to the dissolution of the business in 2018. After the closure I was made aware that the loan was not the same as a line of credit that was issued by ***** Fargo and I needed to pay which I was honoring until I lost my job in ****************************************************** 2021. I missed 1 (one) payment, and the debt was sent to the ************************** for collections. Since receiving the multiple calls which started even prior to the initial written communication, I have provided the CBE Group with the Surety Bond Policy from the Hartford for them to process; ******* the *** from CBE group reached out to let me know that I needed to contact the *********** company to process; I made her aware that the ***resentative I spoke to at the Hartford instructed me to have the company/organization that is seeking to collect reach out to get the process completed. I was not allowed to initiate the process for them to collect. NB: i HAVE ATTCHED AN INDEPTH DESCRIPTION SINCE IT IS MORE THAN 2000 CHARACTERS

  Business Response

  Date: 01/21/2025

  ***** ********,
  We have received your complaint, and it is important to us.The CBE Group (CBE) has reviewed your complaint and our records related to the matter in question. Our records show that CBE received a written dispute sent via email on July 1, 2024. That dispute was ruled invalid by our client (****************************************) and their response was sent to you by mail on September 27, 2024. The requested proof of debt information was also provided to The Hartford by email on January 9, 2025. A letter describing Treasurys intent to initiate wage garnishment and your options for dispute was sent to you by mail on or around November 12, 2024, at the address listed in your complaint. At this point, any further dispute of the debt or wage garnishment would have to go through Treasurys Request for Hearing process. You may refer to previously mentioned letter or the Request for Hearing forms may be accessed online at ************************************************************************* . Our office may also be reached by phone at ************** if you have any further questions or concerns.
  Sincerely,
  ****** ******
  CBE Compliance

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per my credit report, I owe this business $303.00. I want to start making payments but also want an email record of my contacts with company. Sent emails to ******************************************************************************* with no response. I would like to email with a representative before sending online payment. Any assistance will be much appreciated.Thank you,CRK

  Business Response

  Date: 01/10/2025

  ****** R ******,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your complaint and our records related to the matter in question. Our records indicate that your email correspondence was received in our office on December 31, 2024, and a response letter including validation was sent to you by mail on the same day, as CBE is not able to communicate with you via email in the requested manner. Our office may be reached by phone at ************** if you wish to discuss this matter further.  
  Sincerely,
  ****** ******
  CBE Compliance 

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22762880
  
  I am rejecting this response because:  I have not yet received a letter from CBE via mail.  I am working with two other debt collection agencies who are happy to communicate with me via email, i.e., I notify them when I send payment and they confirm receipt of same via email.  This provides a trail of communication for the benefit of both parties.  If CBE is not willing to interact with me in a likewise manner, I would like CBE to retrieve the debt and remove it from my credit report.  I am willing to pay the $303.00 but I need CBE to work with me in doing so.

  Sincerely,

  
  ****** R ******

  Business Response

  Date: 01/14/2025

  ****** R ******,
  The letter was sent to **************************************************************** on December 31, 2024, and to date, CBE has not received any notice of undeliverability for that mailing. Unfortunately, CBE is unable to communicate with you via email in the fashion that you are requesting. Our records show that you were able to successfully access your account though our web portal and our office can be reached by phone at ************** if you have any further questions. We apologize for any inconvenience.
  Sincerely,
  ****** ******
  CBE Compliance

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22762880
  
  I am rejecting this response because it is clear that CBE is choosing to not engage in email communication with me when two of their competitors are.  No worries; will send payments from my bank to CBE until the debt is cleared according to my bank records and will present that information to credit bureau.  Thank you, BBB, for advocating on my behalf.
  
  Sincerely,
  
  ****** R ******

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this firm on 11/22/24 for a debt supposedly owed to ****************. I sent a response to the company on 12/1/24 that this was not correct and to remove it immediately and send me confirmation of such. To date I've had zero response from the company.I'd like the company to respond to my letter and confirm that all notes, etc. have been removed from credit reports and that this is not a valid debt.

  Business Response

  Date: 01/10/2025

  **** ****,
  We have received your complaint and it is important to us.The CBE Group (CBE) submitted your dispute to our client, ****************, for review and we asked that they provide us with debt validation. Once the validation or any response is received, it will be forwarded to you by mail.Our records show that the letter attached in your complaint was not received in our office until January 8, 2025. CBE is not a data furnisher for our client and the account was not reported to any credit reporting bureau by our organization. Based on your complaint, CBE has ceased collection activity on the account.
  Sincerely,
  ****** ******
  CBE Compliance 

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They're trying to collect a debt that I did not register for. They keep calling and harassing me at work and at home. Sending me unwanted letters in the mail and they don't do their research before trying to collect the debt. Which the debt trying to collect for was in a city I never visited or even lived in. Their staff is very rude and one of them told me they've been to prison. So they do background checks.

  Business Response

  Date: 01/06/2025

  ***** *****,
  We have received your complaint, and it is important to us.The CBE Group (CBE) submitted your dispute to our client for review and we asked that they provide us with validation for the matter in question. The validation was received and forwarded to you by mail on December 31, 2024. Upon review,our records do not show that that CBE has had any verified communication with you, and we do not show that CBE has made any attempts to communicate with you at the number provided in your complaint, **************. Based on your complaint, CBE has ceased collection activity on this matter.
  Sincerely,
  ****** ******
  CBE Compliance