Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* Communications and do not have a contract with CBE Group. They did not provide me with the original application like I asked.

  Business Response

  Date: 06/23/2022

  *********************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested they provide us with debt validation. The validation was received and forwarded to you by mail on June 21, 2022. Our records do not show that CBE had received any requests for validation from you prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account, and we have submitted for withdrawal of our tradeline from the three major credit reporting bureaus (Experian, Equifax, Transunion).
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account # **************** This issue was from so long ago the exact details are not ******* clear, however, the gist of the issue is the same. I had cable with Spectrum/Time Warner/Charter. When I first established service there was an issue with the channels that I received. **************** offered to give me the Tier 1 channels and would give me a credit of $7.99 per month to offset the payment of the Tier 1 channels.For years I paid my monthly ****, less the $7.99, because it would credit my account after the payment was made. For years this was fine. I ran into another issue a few years after establishing service and customer service offered me Tier 2 channels and an additional $7.99 credit for as long as I had the account, as a courtesy for the mishap. As usual I continued to pay my ****, minus $15.98 per month which would credit my account after I made my payment. For a year and a few months, I was able to utilize this credit, until it randomly went away.I called in for assistance several times over those months and spoke with different people to determine what happened to the credit. I was told they could see the credit and when it was added to my account, but could not see an expiration date for the credit. A few people told me it was odd my credit had no expiration date, because credits usually have expiration dates, but mine did not. It had no expiration date, yet it was somehow no longer on the account. Every time I called in I was told the issue would be investigated as to why the additional $7.99 credit was no longer on my account. Meanwhile, during the investigation, I continued to make my regular payments, less the $15.98 in credits I was supposed to be offered.Each month after that my account started to become past due because the credit had not been applied back to my account, I inquired and was still told it would be investigated. I escalated the issue to a main supervisor and was ultimately told they do not know why it was remove

  Business Response

  Date: 06/23/2022

  ***************************,
  We have received your complaint and it is important to us.  The CBE Group (CBE) has investigated your dispute and the account that was placed in our office for third-party collection on August 12, 2020 by our client Charter Communications.  The account was closed and returned to Charter on April 13, 2021 and our records show that our tradeline was withdrawn and closed with the three major credit repositories (Equifax, Experian,Transunion) on or around April 18, 2021. On June 22, 2022, we submitted an ************************ form to the credit bureaus to ensure this was removed from your credit report. CBE is no longer handling the account and as a third-party agency, we are not able to address any of the issues brought against our client.
  Thank you,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************