Complaints

This profile includes complaints for The C B E Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The C B E Group Inc

  1309 Technology Pkwy Cedar Falls, IA 50613-6976

  
• 

  The C B E Group Inc

  PO Box 900 Waterloo, IA 50704-0900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband received an alert about a collection from a CBE group which we had never heard of and while he was disputing that I received a notice that they filed one against me!!! We have never owed these people or their original debtor any money and it all seems to relate to a company we worked for years ago going bankrupt last year and them trying to extort money from anyone they can harass. We are going to file complaints with the **** and DFPI before moving on to litigation. They appear to have made no effort to verify the debt or that we had any agreements to be personally liable for any of it. Attempts to call them go unanswered

  Business Response

  Date: 07/12/2022

  Puntarika Ratanatriwong,
  We have received your complaint and it is important to us. The CBE Group (CBE) has investigated your complaint and the account placed in our office for third-party collection on March 12, 2022 by our client ******* Communications (Spectrum Mobile).  We submitted your dispute to our client and requested that they provide us with debt validation. The validation was received and forwarded to you by mail on July 8, 2022. Our records do not reflect any request for debt validation, verbal or written, prior to receipt of this complaint. Upon receipt of your complaint, CBE ceased collection activity and requested deletion of our trade line from the three major credit reporting bureaus (Equifax, Experian, Transunion).  Im not sure which number you had tried to reach us at previously, but you can call *************,if you wish to speak to an agent directly.
  
  
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:07/06/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from my credit monitoring service that an account was placed in collections by a CBE Group who I had never heard of before. I went to dispute the account since I had never owed these people anything and have always paid my bills on time. The Info alluded to a charter communications as the original debtor a company I had nothing to do with and only had heard of before when I worked for a previous employer New ******************* a C-Corp I had left years before and had gone bankrupt last year. I immediately disputed the account assuming it was an honest mistake since I was one of the contacts at NDF when I worked there. To my shock, CBE again confirmed the debt to the credit people even though it was clearly not my debt and I had never provided any payment guarantee. I tried contacting CBe with no reply. To make things even worse, they then placed a collection against my wife !!! Who had left the company even before I did. I am am left with no option but submit complaints to the relevant regulators and then take legal action against the company for the damage the drop in credit is doing to our interest rates as we are in the process of buying a home. Its shocking to see a company behave this way and clearly make no effort to verify a debt and responsibility

  Business Response

  Date: 07/12/2022

  Jareer ********
  We have received your complaint and it is important to us. The CBE Group (CBE)submitted your dispute to our client, ******* Communications, and requested they provide us with debt validation. The validation was received and forwarded to you by mail on July 6, 2022. CBE has ceased collection activity on the account and based on a previous dispute submitted to Transunion, our trade line was closed and deleted from the three major credit reporting bureaus (Equifax,Experian, Transunion) on or around May 29, 2022.
  
  Sincerely,
  *************************
  CBE Compliance 

  Customer Answer

  Date: 07/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me though I have received no mail from the company 
  
  Sincerely,
  
  Jareer *******

• Initial Complaint

  Date:07/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed daily by phone calls to my cell phone from this collection agency. I had received and responded to their initial mailing with a request that they cease collection activity since I did not owe them any money and had informed them that VZW was informed of their inclusion in my bankruptcy filing. I still get almost daily calls to my cell phone, sometimes with a legitimate number for the collection agency and sometimes a "spoofed number" with a voicemail message that they are reaching out to me about a trade show. I only know this because I called back the number left on the message and it was answered by CBE. I am requesting again that all collection stops and that any information already reported to the credit reporting agencies be fixed (I do not know if they did or did not report to the credit reporting agencies.

  Business Response

  Date: 07/12/2022

  *******************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has investigated your complaint and the account placed in our office for third-party collection on May 19, 2022 by our client ******* Wireless. Upon review of our records, it does not appear that CBE received any request to cease collections, request for debt validation, or bankruptcy notification prior to receipt of this complaint.  Upon receipt of your complaint, CBE ceased collection activity on the account and submitted your dispute to our client requesting that they provided us with debt validation. Once the validation is received it will be forwarded to you. CBE has not made any calls to you regarding a trade show and this account was not reported to any of the credit reporting bureaus. 
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 07/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in for a debt claim that was lost in 2019. CBE Group says they spoke with me in 2020 but I never even knew who had my debt neverminded spoke with CBE Group. I was just sent the paperwork from 2019 that was found at my old residence. I have settled Debt with other debt collectors and wanted to settle here. My debt was $22,***.** before going to CBE Group, I have paid over $10,000 in this debt and they say I still owe $17,9xx.** when I said what is my total debt they told me $27,9xx.** which is ***** more than the ********** of ********* I then asked to speak to a supervisor in which the employee said hang on one second for me while I get her then pretended to transfer me. She then stated hi this is ******* a supervisor at CBE Group. I went along with the gag she was pulling. I want to speak to someone at CBE group who is in an actual leadership position and can get a real resolution without me sitting on an automated phone system for 4 hours.

  Business Response

  Date: 07/07/2022

  *************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has investigated your complaint and the ********** of ******* account placed in our office for third party collection on August 2,2022 by our client, ************* ********** of the Treasury. Our records show that the total balance due when the account was placed in our office was $27,987.36,including principal and fees. To date, the total amount paid through wage garnishment is $7,865.71 and there was a tax offset for $1,651.58 applied to balance on June 3, 2022. The fees balance was adjusted down, as tax offset payments are not applied to fees, bringing the current balance due to $17,954.54.  Upon review of our communication with you on July 1, 2022, the call was transferred from the associate you spoke with originally to the supervisor of that department. Please feel free to contact us at ************* if you would like to speak with a member of management.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been repeatedly contacted by CBE Group **************. I looked this business up and it is apparently a legitimate collection agency. However, I have a subscription with Experian Identity works and they have confirmed I have no collections associated with my name and social security number. So this must be a scam. Or CBE group has false contact information for a legitimate collection. I would like to ensure they stop contacting me. Please let me know any additional Information you may need to help resolve this issue. Thank you!

  Business Response

  Date: 07/05/2022

  ***********************,
  
  We have received your complaint and it is important to us. The CBE Group (CBE)was calling the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took measures to prevent future phone calls to **************. We apologize to you for the inconvenience.
  
  Sincerely,
  
  *************************
  
  CBE Compliance

  Customer Answer

  Date: 07/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT CBE GROUP *** AND DON'T HAVE A CONTRACT WITH CHARTER. THEY DIDN'T PROVIDE ME THE ORIGINAL APPLICATION LIKE I ASKED.

  Business Response

  Date: 06/29/2022

  ***************************,
  We have received your complaint and it is important to us. The CBE Group (CBE) submitted your dispute to our client, ******* Communications, and requested they provide us with debt validation. The validation was received and forwarded to you by mail on June 29, 2022. Our records do not show that CBE had contact with you prior to receipt of this complaint. Based on your complaint, CBE has ceased collection activity on the account.
  
  Sincerely,
  *************************
  CBE Compliance 

• Initial Complaint

  Date:06/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting Act CBE Group has violated my rights. 15 USC 1692B(5) states that the collector communicating with any person shall not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt.15 USC 1692G(B) states that if the consumer requests the name and address of the original creditor, the debt collector shall cease collection of debt until the debt collector obtains verification of the debt or a copy of a judgement, or name and address of the original creditor, and a copy of such verification or judgement, or name and address of the original creditor, is mailed to the consumer by the debt collector.In this case the collector insist that I owe them. When asked to validate the said debt they failed to do so. I am aware that they are a third party debt collector and I did not give them consent to be contacting me, nor were they allowed to have or purchase my information. This is an infringement upon my privacy.

  Business Response

  Date: 06/28/2022

  ***************************,
  We have received your complaint and it is important to us.The CBE Group (CBE) has reviewed your dispute and the **** Funding LLC account placed in our office for third-party collection on November 19, 2021.  Based upon the mailing received from you on February 25, 2022, CBE had ceased collection activity on the account and the account was recalled from our office on March 1, 2022. Our records do not indicate that CBE had any contact with you prior to the above-mentioned letter received and we were not able to substantiate any violation of laws mentioned in your complaint. CBE is no longer handling this account.
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/23/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from a company called Cbe. (************************)They are a debt collector. They keep telling me that they are collecting a debt that I know has been written off due to an agreement with that company. I have asked them to stop calling my phone and they then started calling a couple of times a day. They are argumentative and persistent even when I explain that I know that the debt is wrong, and when I tell them that they are not welcome to call me again. They have now reported this so called bad debt to my credit reporting agency. I had perfect credit until they started this!!

  Business Response

  Date: 06/28/2022

  *******************************,
  
  
  We have received your complaint and it is important to us. The CBE Group (CBE) was calling the phone number that you provided in your complaint, **************, in an attempt to reach another individual. Upon receipt of your complaint, CBE took immediate measures to prevent future phone calls to *************. We have investigated the allegations made in your complaint and our records do not show that CBE has ever had any contact with you, written or verbal. Our records also do not show any instance where CBE was advised to stop calling the number *************, or where we reported any of your information to the credit bureaus.
  
  Sincerely,
  *************************
  CBE Compliance

  Customer Answer

  Date: 06/30/2022

   
  Complaint: 17466911
  
  I am rejecting this response because: the response is false. They always ask for me and continue to call even though I have verbally told them to stop calling. I have also received letters.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/05/2022

  *******************************,
  We want to get this matter resolved. Our records do not show that CBE called ************* in an attempt to reach you. As stated previously, we were trying to reach another individual and we do not see where CBE was advised to stop calling that number. Is there another number that CBE is calling?  Could you please provide a copy of the correspondence youve received? Please provide the requested addition information to ******************************* If the letters are from *****************, please contact them directly. 
  Thank you,
  *************************
  CBE Compliance

  Customer Answer

  Date: 07/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

  Business Response

  Date: 06/24/2022

  *********************,
  We have received your complaint and it is important to us. The CBE Group (CBE) has submitted your dispute to our client, **************** Works, and requested they provide us with debt validation. Once validation is received in our office, it will be forwarded to you. Based on your complaint, CBE has ceased collection activity on the account, and we have requested for deletion of our tradeline from the three major credit reporting bureaus (Experian, Equifax, Transunion).
  Sincerely,
  *************************
  CBE Compliance

• Initial Complaint

  Date:06/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit report and noticed I had a collection from CBE GROUP that was opened in03/12/2022 for $297.00 with account number starting in ********** that I do not recall and am not liable for. I never entered into a signed agreement or completed an original contract with them. This is fraudulent and a violation of my rights. This inaccurate collection is not mine. If you believe this account is mine, prove the validity.I would like all collection activity to cease immediately and for this inaccurate and fraudulent collection to be removed from my credit report or I will file for litigation and report you to the **** and FTC.

  Business Response

  Date: 06/23/2022

  *********************************,
  
  
  We have received your complaint and it is important to us. The CBE Group (CBE) has investigated your dispute and the account placed in our office for third-party collection by our client, ********************** ****************** on March 12, 2022. CBE has submitted your dispute to our client and requested they provide us with debt validation. Once validation is received it will be forwarded to you by mail. Based on your complaint,CBE has ceased collection activity on the account, and we have submitted for withdrawal of our tradeline from the three major credit reporting bureaus (Experian, Equifax, Transunion).
  
  
  Sincerely,
  *************************
  CBE Compliance