Complaints

This profile includes complaints for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hibu Inc

  221 3rd Ave SE STE 300 Cedar Rapids, IA 52401-1525

  
• 

  Hibu, Inc

  2701 Renaissance Blvd King of Prussia, PA 19406-2781

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my profound dissatisfaction with Hibu's services. Throughout our engagement, I have seen no tangible results from their marketing efforts. Despite their promises to bring in new business, my business has not experienced any increase in phone calls or revenue. What's even more frustrating is their consistently unprofessional customer service. Numerous attempts to contact them have gone unanswered.Hibu's failure to clearly and transparently communicate their contract terms has left me in an extremely unfavorable financial situation. It is evident that the terms of the contract were not adequately explained or disclosed. Im now out of pocket a staggering $4,577.73. Despite this significant investment, I have not received a single dollar in return for their purported marketing services. The lack of clarity regarding their pricing structure, cancellation policies, and expected results has created a situation where I have been subjected to significant financial losses without any corresponding benefits. Their lack of transparency and accountability has further compounded my dissatisfaction with their services and left me in an unjust and frustrating predicament.Furthermore, I find it deeply disheartening that despite my attempts to cancel my contract with Hibu, they continued to charge me $547.89 in both March and June 2023, even after I had informed both ***************** and *************************** that I would soon be closing my business. On July 25, after leaving numerous voice messages, I sent a nice letter kindly asking and begging for a refund and requested cancellation again. Its now October 25, and they are still attempting to bill me! This is utterly nonsensical. My business ceased operations as of August 1st. I am left with no business for Hibu to apply their services to, yet they persist in trying to charge me. I urgently request that Hibu refund the June payment and immediately cease all further charges and services.

  

  Business Response

  Date: 11/01/2023

  Please see attached.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Hibu **************** regarding the subpar services we have received as clients. Our business, ********************, based in ***********, ******, entered into a six-month marketing agreement with Hibu two months ago, which has left us deeply dissatisfied. Our experience with Hibu has been marked by the following issues:Lack of Results: Despite a significant increase in our marketing budget, we have not seen a notable improvement in website traffic or received any leads directly attributable to Hibu's services. Our ****** Analytics shows no substantial increase, and no phone or website leads have been linked to Hibu.Misaligned Expectations: Our initial communication clearly outlined the need for high-quality leads from specific traveler searches. However, there was a disconnect between the salesperson and the search specialist who set up our account. This resulted in poorly written ads, misspelled business listings, and ad titles that did not align with our objectives.Unfulfilled Promises: Promised updates and corrections were not executed as agreed. Our business name remains misspelled, ad titles lack structure, and the campaign focuses on narrow search terms that do not reflect our services.Lack of Transparency: Attempts to address issues with our campaign were met with resistance and a directive not to search for our own ads on ******.Premature Activation: Our listings solution was activated prematurely, adding to the confusion surrounding our campaign's strategy.We have unsuccessfully communicated these concerns to Hibu's customer service (the letter we sent via email is attached). As responsible business owners, we cannot justify spending over $2000 on marketing services that produce no results.We kindly request the cancellation of our Hibu agreement at the end of this month. A written confirmation of the cancellation and any necessary instructions for closing our Hibu services are requested.

  

  Business Response

  Date: 10/25/2023

  This letter is being sent in response to the correspondence received on October 20, 2023. The details of ****************** complaint were researched and found to be no basis for an early-term cancellation. When ******************** authorized the advertising, a statement of work was sent to him that outlined the expectations of each product.  Each product has met or exceeded the expected results.  There have been multiple changes made to the account and changes can also be made moving forward.  Calls and/or business are not something that can be promised with the campaigns.  Based on the budgets of the products the statement of work that was sent to the client when the program was authorized suggested the Search program would have a click-through rate typically greater than 1%. In the last 30 days, the Search program had a click-through rate of 5.67%.  The Display program should produce ****** ****** impressions and ******* clicks.  ********************** program generated ****** Impressions and 162 clicks.  For the Social program with a traffic objective, we would expect to see ******* clicks,there have been 209 clicks over the last 30 days.
  Even when the program is working as it should be, changes are always welcome.  ****************** and I spoke over the phone, and he has requested a meeting with our escalation support team to review the products and suggest changes to the campaign that *** lead to more calls.  I reminded him that calls are not promised but that I would be happy to request a meeting to review his products and make suggestions for possible changes moving forward.  We apologize for any frustration this *** have caused and look forward to working with ****************** on possible changes to his advertising.

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20754758
  
  I'm not sure who ****************** is, but I am rejecting this response because:

  We signed up with Hibu to increase our website traffic, leads and calls coming into our office. While Hibu shows an increase in traffic on their dashboard, they have provided me with no evidence that this is true and surely if it were accurate we would see at the very least a substantial increase in our website traffic which we have not. I understand that the dashboard numbers are the metric that Hibu based their claims of success on, but the massive investment I made in this service was to produce leads and calls and all parties were aware of this.

  As a compromise I have suggested that I work with a specific sales person within Hibu who I know has a track record of producing the results that I was promised. I await their response.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/27/2023

  We can certainly understand the desire for a high number of calls;however, our response stands as previously stated, there was no promise of an expected number of calls.  The expected results were included in the statement of work that was sent to ******************** when he authorized the contract.  The expected results have been met.  Unfortunately, there was no basis for an early-term cancellation since the products are working as they should.
  We did receive ********************** request to have a new account manager assigned.  His request was forwarded to the regional sales manager in his area to follow up with him on the request.  Our escalation support team reached out in an attempt to set up a meeting yesterday to review the products and suggest changes to the campaign that *** lead to more calls, again calls are not something that can be promised. They were unable to connect yesterday with ********************, but they did leave voicemails both times they reached out. We look forward to working with ******************** on possible changes to his advertising.   

• Initial Complaint

  Date:09/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a 6 month contract with Hibu to assist with our online digital marketing on 3/31/23. With the agreement, the expectation was to meet with our account manager once each month to review our *********************** and help us generate leads for our small business. After the first 2 months we were no longer being contacted by our account manager unless we initiated the contact. They failed on multiple occasions to make the agreed upon changes to our *********************** and after chasing them down to do so they weren't always the correct changes. As of this date, 9/22/23, Hibu has failed to help us in any regard in the growth of our lead generation. As a small business, the monthly charge of $1,100.85 is no small fee. I have no dispute over the first 5 payments. Sub par service, but ****** learned. On 9/15/23 I wanted to make sure the contract would not extend beyond the agreed upon termination date of 10/2/23. I sent an email to my account manager since we had not had a meeting since 8/3/23 to confirm and follow up on the current campaign. He informed me that he was no longer my account manager, news to me, and that his current manager ************************* (CC'd on the email) would be handling the transition and I would hear from her later that day. As of 9/22/23 I have not heard from her. I also sent an email to our new account manager on 9/15/23 and have not heard back from him either as of 9/22/23. I was able to cancel the contract and it will not renew after 10/2/23. However I was told that their would be a final payment processed on 10/15/23 for the final month of services from Hibu (9/2/23-10/2/23). We have not received any of the services and nobody is responding to emails. I do not expect to pay for a month of services that I'm not receiving even though I am still under contract until 10/2/23. I have saved emails if they are needed. Thank you

  

  Business Response

  Date: 09/29/2023

  Please see attached.

• Initial Complaint

  Date:09/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2023 I contracted Hibu to create a website for my small painting business with a concentration on cabinet painting. I was told by the sales rep that eventually the website would ****** online traffic and move up it's rankings in ****** search. I paid a total of $4500.00 and after 6 months I got absolutely nothing for my money not even one lead. During the six months I was in contact with the sales person and told him I was not happy with the website, it did not concentrate on cabinet painting and it did not use the photos that I uploaded for them to use, instead they used stock photos which made the website look like every other painting company websites. I tried to cancel my contract in July and was told I could not do that until the end of my contract in Sept so I had to pay another $1500. I feel foolish for going into this so light hearted, I assumed I was paying for a professional website and it would be presented the way I wanted. After cancelling the contract in Sept of 2023 I now have no website, there is nothing to show for the $4500.00. I tried talking to a rep but that was impossible. Ideally I would like my money back, I feel I was robbed.

  

  Business Response

  Date: 09/25/2023

  This letter is being sent in response to the correspondence received on September 21, 2023.
  The details of ********************************* complaint were researched and no errors with the program were found. The local ranking keywords improved from a baseline ranking of 999 to 14th and 18th.  The ranking improved each month while the Local Ranking product was active.  Although there was no call tracking on the package to verify if calls were received and new business is not something that can be promised, we are able to verify there were 6 form fills received from the website as well as 494 visits to the website with ****% of those visits from new visitors.
  Our goal is to make our clients happy; we extended a goodwill offer to ****************** to cover a portion of her bill for the next few months so that she would have time to request changes to her website.  ****************** was happy with this resolution and was going to work on making changes to her website.  We are sorry for any inconvenience or frustration this may have caused, and we're happy we were able to come to a mutually satisfactory resolution.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through a phone conversation with a Hibu representative on 25 August 2023, we contacted Hibu ***************** to cancel our account and subscription. We then asked to have our website and all of the intellectual property of the website transferred to us. We initially were able to cancel, but then on August 29th, we were still charged for services. We have an email detailing the canceled subscription from Hibu ***************** for all services except for $242.44 per month for website hosting aka "Smart Online Presence". We then received an invoice for the total, and Hibu claimed that we were unable to cancel and is continuing to bill us. They still will not give us the database files for our website that we paid them to build, and they are holding it hostage until we pay. We've called Hibu several times, in recorded conversations, and they continually transfer us to other departments, claim that they are opening investigations into the matter, and have completely disregarded their own email that they sent as not existing. We have a copy of the email from their email address, which makes it clear that every service is canceled except for the website hosting, which we are only paying for so that way our website doesn't go offline. We also believe Hibu to be in breach of their own contract because: 1) they will not transfer the website files to us, and 2) our account manager as is listed on our billing statements and on file according the Hibu **************** and Cancellation Team through recorded conversation is claiming to us that she (*************************) is not the account manager. ************************* is also per terms of their contract is supposed to be in contact with us, yet refuses to do so claiming she isn't the account manager. We feel because of these reasons, Hibu is in breach of contract, and we should be able to cancel our subscription services. There is a myriad of additional reasons we would like to cancel, but for brevity we will not go into all of them.

  

  Business Response

  Date: 09/28/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  September 28, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    ****************** 
            *******************;   
            ****************************   
            *********, ** 84106  
            Telephone #: **********        
            Hibu Product: Smart Online Presence and Search
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on September 27, 2023, about Mr. ****** claim that Hibu would not cancel his Search contract.

  
  The Client, *************, authorized a 6-month contract on 6/20/22 for the Smart Online Presence and Search. After the search had been active for one month ************** requested to pause the search. The search reinstated briefly in March before being paused again. The search was reinstated in September and has only fulfilled two months of a 6-month contract.  The contract is not eligible for cancellation until the terms have been fulfilled.  

  
  ************** does not wish to be contacted by Hibu; however, if **************** wishes to discuss this further, he can reply to the email below.

  
  There would be no basis for an adjustment to the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,

  
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20632113
  
  I am rejecting this response because:
  

  Hibu ***************** has tried several times to use the contract we signed as their way of defending their position to continue billing us. If they would like to revert to the contract to collect money than we will also revert to the contract and their own Statement of Work document that was sent to us via email. We can show clearly that they are in breach of their own contract. In their own Statement of Work, which is attached, it clearly states that our Hibu account manager would be in contact with us bi-monthly to discuss marketing options, our overall marketing program, and that we would have direct access to our account manager. We have recorded phone conversations, text messages, and emails to prove that our account representative has been completely absent from us, has not returned emails, texts, or phone calls in a timely manner, or in most cases not at all. This is in direct contradiction to their stated responsibilities on their own documentation provided to us via email. 

  The account representative completely misrepresented the products and services to us in an in-person meeting which included both business owners and with two other managers present. We were told when we purchased the product that we would have the ability to transfer the website to our own domain if we canceled the service. This is a direct quote from *************************, our listed account manager. She also said that we would have direct access to her and that we would be having conference calls bi-monthly to discuss our marketing strategies. When she failed to do this, we tried several times to get ahold of her using every possible mode of contact. When she eventually did respond, she said that she was no longer our account manager. We have called the main Hibu Customer support line multiple times, and when we asked to be transferred to our account manager, we get transferred to a voicemail, in which no one responds to our messages. This is not in line with any of the services that Hibu claims they are giving us, and we refuse to pay for services we are not receiving. Hibu has made no effort to give us a new account manager, they have made no effort help us change our marketing strategies, and at this point we aren't even sure they are doing anything at all.

  If hibu can prove that we have been receiving calls from our account manager bi-monthly, or emails showing that they have attempted to make contact with us and it was our company that failed to respond, then we will submit to paying the last few months of the service and we will go on our way. For this to be accepted by us, we would need independent third party evidence that phone calls were made, emails were sent, and we were attempted to be contacted bi-monthly. Our evidence shows otherwise.

  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/02/2023

  Our position has not changed. 

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting June of 2023, I took over as office manager at our family-owned small business, and one of the first things I was tasked with was cancelling the service we had with Hibu. I then discovered several emails from our company email to Hibu customer service asking for our account to be cancelled, which is being automatically taken from our account once monthly for $190.00. Every email was responded to with the response, " You must contact Hibu customer service at following number in order to cancel." So, then we proceeded to try calling the number they provided, ************, and the 4 times now that we have called them, we talk to someone and explain what we want to do, they then tell us that we cannot cancel with them, that they have to transfer us. I have waited HOURS now on hold waiting for the supposed "person" we have to talk to in order to cancel. After waiting, on average ***** minutes, we get directed to the first person we spoke to who then tells us that no one is available to help us at the moment. This has happened 4 times now, just on the phone, meanwhile they continue to take almost $200 a month from our account. I have gone back and added the amount we have paid just since requesting cancellation and it's up to $4,560.00. We just want to cancel. I've attached the email correspondence I could find starting April 2021, included are the emails we sent requesting cancellation and their "canned" responses.

  

  Business Response

  Date: 09/06/2023

  This letter is being sent in response to the correspondence received on September 05, 2023. Per the terms and conditions of our contract, all cancelation requests must be made by calling ****** Services at ************.  As confirmed on the complaint each email that was sent was an email reply reminding **************** that he needed to call in to request a cancelation.  As a goodwill gesture, we have agreed to cancel Pro Website and Reviews prior to the 09/11/23 bill.  There was no error to adjust for.  We spoke to the client today and they were happy with the resolution.  We are sorry for any inconvenience or frustration that our cancelation policy may have caused our client.

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early 2023, around March or April. We started getting visits Mr. **************** a representative of Hibu *********************. Discussing marketing products his company sells. Though out all the visits it was made clear that if we were to do business with Hibu, we did not want to be in a contract and we did not want to spend more than $300,00 a month. All was clear and understood by the representation. After several visits, Hibu started doing some search engine placement for us for $130 something dollars a month. A few months in, we get an invoice for $600 plus. After speaking with Hibu people on the phone with no resolution; I filed a complaint with Hibu only to be told by ********************************, I was under contract and the file was closed. We asked that our account not be debited further, and I informed them that we no longer wanted to do business with Hibu. We basically were told that they had a signed contract and it would not be cancelled. I asked for the contract and was sent contract that had the wrong name on it and it had a signature that was not mine in the signature box. When I asked about that, they told me I gave a verbal ok over the phone. After several failed attempts, I was finally able to speak to the representative who told me he would talk to his boss and have it taken care of. ******* ever happened. Our account continued to debited the $130 something per month. Today August 25, 2023 we received an emailed invoice from Hibu for over $1000.00. I'm reporting this company because I don't want others to go through this, and hopefully the BBB can do something to stop this company from doing this. Hibu has not treated me or my company fairly and we are forced to take other action to protect ourselves from Hibu. Please do not do business with Hibu...

  

  Business Response

  Date: 08/31/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  August 31, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    ************************** 
            **********************;   
            ******************************
            ***********, ** 70806  
            Telephone #: ************                  
            Hibu Product: Display and ***************** Solution
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on August 28, 2023, about ****************** claim that he did not agree to a 6-month contract.

  
  Our client, *************** authorized a 6-month contract on 3/22/23 for Display, Social and ***************** Solution. **************** agreed to an amended 6-month contract for the Display and ***************** Solution only. Hibu had emailed the contracts to *************** showing the products were for 6-months. **************** had requested to cancel but he is still in contract and cannot cancel until the contract has met its terms.

  
  **************** does not wish to be contacted by Hibu; however, if **************** wishes to discuss this further, he can reply to the email below.

  
  There would be no basis for an adjustment on the account.

  
  I apologize for any inconvenience this has caused.

  
  Thank you,
  *********************
  Hibu Customer Service
  **************
  Email: ********************************************** 

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20530643
  
  I am rejecting this response because: 
  I did not agree to any kind of contract. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/05/2023

  Our position has not changed. 

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we first signed up with Hibu in our dining room with a sales person, he told us that they would notify us each year if there were any changes to our account. We signed up for the a paper phone book advertisement. They switched it automatically to digital only after three years. They did not contact us with the sales person but instead notified us by email that if we did not reply to the email, they would assume we wanted to do the digital service. We did not get this email. This was not the original agreement that we signed up for. We paid the bill for several months. When we questioned what it was about, they told us it was digital only they were no longer doing the paper phonebook. I told them to cancel it and they did not do that, but instead said a man named *** had taken the call to cancel it, but that he had dropped the call and tried to call me back. None of this happened. I called from my home and canceled and told her it effective immediately. Now they want to bill us plus late charges. I would not encourage anyone to ever I advertise with Hibu. Very unprofessional and did not do what they said they would do as far as contact contacting us. We did not give them a verbal permission or a hand written permission to switch over to digital.

  

  Business Response

  Date: 08/24/2023

  
  
  Hibu Inc.
  *****************************************************************
  Tel: ************
  Fax: ************
  August 23, 2023
                              
  **********************;    
  Better Business Bureau Serving Greater ****, Quad Cities & Siouxland Region
  ******************************;
  **********, ** 50310
  
  RE:    Guardian Pest Service 
            *******************************;   
            PO Box 22  
            *******, ** 63650  
            Telephone #: ************                  
            Hibu *************** Boost
            Complaint # ********
  
  Dear ********************:
  
  This letter is in response to the correspondence received on August 16, 2023, from ************************** regarding authorization of the Mobile Boost product.

  
  ************************** was sent a letter by **** on 10/3/22 regarding a Mobile Boost product that we were providing to clients due to the discontinuation of the print directories.The same letter was emailed to the business on 10/7/22. This letter explained they would receive the Mobile Boost for two months at no charge, at the end of their print contract. This letter said that after the two free months, they would bill for the Mobile Boost at the same rate as their print advertising. The letter provided instructions to the client to call us to cancel if they did not wish to keep the Mobile Boost. We did not receive a cancelation request from ************************** until 5/19/23. The Mobile Boost was canceled, and the client no longer has any live products with Hibu.

  
  I was unable to reach **** *********** by phone. I emailed the client, explained the conversion,and told her that no adjustment was warranted.

  
  We take every complaint seriously.  We apologize to ************************* for any inconvenience this may have caused. We hope she accepts our apology in good faith and that we may one day do business together again.

  
  Thank you,

  
  *********************
  Hibu Customer Service

  **************

  Email: **********************************************

  
  

  Customer Answer

  Date: 01/23/2024

  We started with this company several years ago. A gentleman came to our house and we signed up for the advertisement for the paper yellowbook. We were told that he or someone like him would contact us to see if we wanted to continue in the paper yellowbook. We were not contacted after that. They just kept sending us a bill. I wasn't sure what it was for because that is not how we agreed. After a time of paying this bill for a long time. I decided to check into what it was for. Somehow they said they had sent out an email that if we did not respond to that email we would be charged for it being on the internet. We did not ever agree to this. I told them at that time to stop whatever service we had been paying for. I sent the last payment last month because after contacting BBB, a lady left me a voicemail that she didn't see a problem with them switching over to internet only advertisement. So I made the last payment. Now they have sent me another bill for a billing charge and a new amount. I paid in full the amount of that last bill. Now they continue to harass me. We only wanted the ad in the paper phone book. NOT ON THE INTERNET. I did not receive the email that they were switching to internet. Please help me stop their billing. We do not want to have the ad on the internet.

  

  Business Response

  Date: 02/05/2024

  Our position has not changed. 

  

  Business Response

  Date: 02/06/2024

  
  Our position has not changed. 
  

  
  

  

  Business Response

  Date: 02/06/2024

  
  Our position has not changed. 
  

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted HIBU to handle my website and SEO strategies. I contracted with them in January of 2021. HIBU had many difficulties getting my business service areas listed correctly, resulting in a time where my business only showed in the Gorge, and not in *********** surrounding areas, this issue happened numerous times, resulting in lower than average phone calls, business, etc. It seems HIBU doesn't understand how to work with ******* by using un-supported addresses,(PO BOX) HIBU activity to my listing resulted in my business listing have a "soft suspension", and as a result is no longer fully verified. This occurred in MAY of 2023, and as of this date, August 14/2023 HIBU has not resolved the problem and state they are now at the mercy of ****** who gives them no reason as to why my business verification is incomplete, even though addresses and all legal supporting documents have been filed. This issue is the direct result of HIBU mishandling my business information and not following ****** Guidelines. I am asking for the $200 I pay for their other service, website management ( which also has had many problems and errors due to their "support team" not editing) to be refunded to me, until they are able to correct the problem they created with ******. HIBU is a SEO company who professes to be a "partner" with ******, and knowledgeable of ****** "Best Practices". Their negligence is hurting my business. I was with ****** for 0ver 10 years with out any issue in verification, what so ever, until HIBU took over. They will no longer answer my phone calls or provide updates regarding their mismanagement of my business listings.

  

  Business Response

  Date: 08/28/2023

  Please see attached.

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When hibu printed the yellow pages we were their customer for years. We paid them using a paper check, not a bank withdrawl. In May of 2023 we received a notice from a bank, that we no longer use, saying that hibu withdrew funds from our closed bank account. For some reason the bank honored the withdrawal and send us an overdraft fee.( on a closed account) I contacted ********************. They stated that in Sept of 2022 they sent us an email that said if we did not decline within 2 months that we would be switched to a digital platformed and apparently be entered into a year contract. The real contract that we had with them ended in Sept. 2022. We never received this email and in the past I had been very clear that we did not want any online services. They can not provide me with anything that says we entered into a contract with them and that we owe them the money. I spoke with 4 people before they opened an investigation. She said that they concluded that we owed them the money and the case was resolved. If they can not provide me with a contract that says I want these services how can they hold me responsible. Every previous year we had conversations and signed contracts. When they stopped printing the Yellowbook we no longer want their service. Every year they tried to get me to do the digital service and I very clearly said NO.

  

  Business Response

  Date: 07/28/2023

  Please see attached.