Reviews
This profile includes reviews for Hibu Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 314 Customer Reviews
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Review fromDan M
Date: 03/27/2025
1 starDan M
Date: 03/27/2025
Hibu talks a great game but does not provide the results for the fees paid. Assistant product, which allows a company to email or text market to their customers, is very rigid. It only holds the customers personal name, email and 1 phone number. There is NO option to add company name or customize in any way. When you have thousands of customers, it makes it hard to look up a customers file when you don't have the company name. There is only 1 template to send a marketing email. In this day and age, that is unacceptable. While I was happy to receive more ****** reviews, Hibu's system randomly sends out requests for reviews. However, customers who gave a review 4 weeks prior, were asked more than twice if they would like to give a review. This is just over done & annoying to my customers. I ran a social marketing ad every month. And even though HIBU's tracking showed the thousands of impressions, I never had 1 customer that mentioned that they saw an add or purchased because of an ad. Bottom line, Hibu's software is too generic and rigid to provide the benefit we needed for the money we paid. Lastly, they have a ridiculous clause in their contract that states that you need to cancel your service 15 days before your next bill or you get charged for an extra month. All that did was **** me off and make sure that I will tell every business owner that is looking for marketing services to NOT use Hibu...nice job to whoever approved that!
Hibu Inc
Date: 04/03/2025
Thank you for speaking with us regarding your concerns. We understand that you were concerned about our ability to fulfill our promises. On 10/02/23 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. The Social with a traffic objective averaged 136+ website clicks, which exceeded the expected results of 50 website clicks per month. Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email,should you have further questions or concerns.Review fromElli B
Date: 03/26/2025
5 starsElli B
Date: 03/26/2025
My business has been using HIBU for several years. And with time it has excelled our visibility tremendously!!Hibu Inc
Date: 03/27/2025
Thank you so much for the kind message! We appreciate it!Review fromShea C
Date: 03/26/2025
5 starsShea C
Date: 03/26/2025
Hibu is so easy to work with. My requests are always responded to very quickly and when I have had the need to call in, whoever helps me is remarkably patient. I am also very thankful for the continued support of our account representative **** Story"Hibu Inc
Date: 03/27/2025
Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business needs. Please have a great day!Review fromJoseph T
Date: 03/24/2025
5 starsJoseph T
Date: 03/24/2025
Hibu has run my website for over a decade. I recently engaged their services to run my advertising. The traffic on my site has improved and become specific to my needs. The calls and contacts I am receiving are more targeted than ever. A huge thank to **** and his Hibu teamHibu Inc
Date: 03/27/2025
Thank you so much for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.Review fromKolton O
Date: 03/24/2025
1 starKolton O
Date: 03/24/2025
Did a mediocre job. Wasn't the worst wasn't the best with social media ads that our company has used. But when you want to cancel they will not let you. You can't pay a cancellation fee or anything. They will bill you in full even if you have paid current for services rendered and simply don't want them to continue performing services because it was shotty work. They are a scam.Hibu Inc
Date: 04/03/2025
We appreciate the chance to respond to your issue. Our records show that you had requested to cancel,however, you are still within the terms of your 6-month contract. A request to cancel can be made after the May 23rd invoice. We have attempted to contact you in hopes of discussing your account further but have not been able to reach you. On 07/23/24 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. Social ads with a lead generation objective would have the expected results of an average of 12 form fills per month. Your Social ads have averaged over 16 form fills per month. Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email, should you have further questions or concerns.Review fromBeverly G
Date: 03/18/2025
1 starBeverly G
Date: 03/18/2025
HORRIBLE HORRIBLE ABSOLUTE TRASH!!!!! This company did NOTHING for our firm whatsoever, other than take over our existing, well developed website, added their own phone number for tracking and when the contract ended, they took everything down. DID NOT turn the website back over the way that they found it. These digital marketing companies are the worst. Our firm has used 2 and they were both USELESS!!!!Hibu Inc
Date: 03/27/2025
Thank you for speaking with us regarding your concerns. We understand that you were concerned about performance results. When we partnered with you, we provided a Statement of Work. The *** stated the Search would have a Click-Thru-Rate typically >1% with a Cost-Per-Click of $25.27. The *** also stated the Display would have 27K-40K impressions and ******* clicks monthly. We exceeded expectations for the Search with a CTR of 10.6% and CPC of $2.08. The Display averaged 83K impressions and 261 clicks per month. We understand you were also concerned that Hibu did not restore your original website when you canceled Hibus services.We suggest you contact your website designer to build a new website and repoint your domain. We apologize for any inconvenience this may cause. Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email, should you have further questions or concerns.Review fromMichelle M
Date: 03/10/2025
4 starsMichelle M
Date: 03/10/2025
We have been happy with both our website and our marketing plans. But, if I'm being honest, we had a little adjustment period with representatives who either quit or did not follow through. However, ****** O is now our customer service **** and she does an outstanding job! She really listens to our needs and is prompt in getting changes made for us. Thank you, ******!Hibu Inc
Date: 03/13/2025
Thank you so much for the kind message! We appreciate it!Review fromTanya F
Date: 03/10/2025
5 starsTanya F
Date: 03/10/2025
As a website customer of ********************** for many years, I have enjoyed working with their team. As a horticultural consultant and landscape designer my website is is an important tool to display my landscape designs, photos and provide educational information for my prospects and clients. I edit the website myself as I add new projects and information and find the website extremely easy to maneuver and revise at my convenience. I also appreciate the constant follow up by the Hibu representative. The monthly reports that report my website traffic are extremely helpful. I have enjoyed are business relationship and look forward to continue to work with Hibu for my business needs.Hibu Inc
Date: 03/11/2025
Were thrilled youve had a positive experience! Thank you so much for sharing! Have a great day!Review fromSteve M
Date: 02/28/2025
5 starsSteve M
Date: 02/28/2025
I'm very satisfied with Hibu as a marketing services partnerHibu Inc
Date: 03/03/2025
Thank you so much! So glad to hear that you're happy with our service! We look forward to continuing to meet your business needs. Please have a great day!Review fromPatricia S
Date: 02/26/2025
5 starsPatricia S
Date: 02/26/2025
We hired HIBU for our digital presence this past summer. They built our website and have managed our SEO and advertising. **** has been wonderful to work with and customer service has been much, much better than who we had been using previously. Since hiring HIBU, we've noticed a higher level of service work come into our business this winter, which has allowed us to keep all of our staff busy during what is normally our slow season! With HIBU working for us, now we are gearing up for what we expect to be a busier than usual busy season! Great work, HIBU and ****! Thank you!Hibu Inc
Date: 03/03/2025
Thank you so much for the kind message! We appreciate it!
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