We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

Transamerica Life Insurance Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Transamerica Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transamerica Life Insurance Company has 116 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 706 total complaints in the last 3 years.
    • 275 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to pay my bill online for 3 days and as usual the website is down. I do not have enough time to mail it in for I live in ** and the bill goes to ***** and it would not make it there on time and I will not have my credit ruined by having a late payment. I have to wait to pay the bill until I get paid for I am retired. I called them and their only option is to charge me a fee for their website being down. Why should I be charged a fee when it's their website down!!! I shouldn't be charged anything! They should keep it up and running properly for people to be able to pay their bills on time! Last month it was down also and the month before and the month before, and should I go on! It never works properly! Today I also get a girl name ****** who decides she wants to hang up the phone on me. I called back and happened to get her again, and I said hello ****** I think we spoke already once and she hung the phone right up on me. Wow, great customer service **********************! I again called back asked to speak to a supervisor, couldn't get that either!!!! Your put right through to ****** because I asked!!! Wow!! I even asked if I could speak to someone in the ***!! That was a NO!!!! I BOUGHT MY INSURACNCE POLICY IN THE *** 29 YEARS AGO, BUT I AM RUFUSED TO SPEAK TO ANYONE IN THE *** CONCERCONING MY POLICY!!!!!!! AND WHEN THE WEBSITE IS DOWN DUE TO THEM NOT KEEP IT MAINTAINED, THEY WANT TO CHARGE ME TO PAY MY BILL!!!

      Business Response

      Date: 06/30/2025

      We are in receipt of the correspondence that you received from ***** Page. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway, and we will respond to the complainant in writing as soon as we have concluded our review.

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid both premiums on time for over 15 years. They have incorrectly processed the payment before and applied it to the incorrect policy which caused them to cancel the policy. They received a payment more than 6 months ago cancelled the policy. I called provided **** that it was cleared and deposited into their bank account but they have not changed my policy and will be cancelling it again because they have not corrected the payment of the term policy. The company keeps sending letters about cancellation although they have received payments on time with no issues.

      Business Response

      Date: 06/30/2025

      We are in receipt of the correspondence that you received from ****** Hanna ********* Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

      Customer Answer

      Date: 07/11/2025

      The issue has not been resolved and it has been over a month since there initial investigation.

      Business Response

      Date: 07/14/2025

      We have mailed a response directly to the complainant regarding this issue. 

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a life insurance policy I requested to be cancelled on March 14, 2025. I want to cancel because my husband passed away in October 2024 he was the beneficiary. I have sent several emails requesting the status. They advised they did not have my ss# I resent. They requested I didn't fill out a specific form correctly with more correct information they claim they did not have, I resent but; for years now they have been automatically withdrawing funds from my account. The policy amount is $8,000.00 and they informed me because I am cancelling I would only receive $1,000.00. Todays date is June 24, 2025 and still no check. The policy # is FEX069241 **** ***** ******** address is *************************************************. DOB *******. I have previously filed other claims against this same company with BBB and after I did, they forwarded the check. TransAmerica phone #************. Please keep me posted on this claim. Thank you.

      Business Response

      Date: 06/24/2025

      We are in receipt of the correspondence that you received from **** ********. Due to privacy laws and regulations,we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to discontinue my policy. I The first time I called I was told my policy would be canceled and was sent a form so I could receive the premium I had paid to the company. I sent this form off in a certified letter two days later. Then in the mail I received a letter saying I was late and owed three times the amount I paid. I called again and was told to disregard. I still have not received my refund and it's been over 30 days since I filed my paperwork. Everytime I call I have to repeat what I have done as though the person before did not put in any notes. This company and disorganized and not helpful. I just want the unused funds returned since I completed everything in a timely order as they requested but have not done on their side.

      Business Response

      Date: 06/12/2025

      We are in receipt of the correspondence that you received from ****** ****. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway, and we will respond to the complainant in writing as soon as we have concluded our review.

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a life insurance policy on our grandson that passed away in a car accident and Transamerica will not pay. Policy was sold by ******* ******. They are refusing to pay because he was a grandson? He was listed as a rider on the policy.

      Business Response

      Date: 06/12/2025

      We are in receipt of the correspondence that you received from ***** ******. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway, and we will respond to the complainant in writing as soon as we have concluded our review.

    • Initial Complaint

      Date:06/10/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** was a friend who I shared my home with for over 20 years. As she got older, she had given me her financial info and I was her POA so that I could obtain cash from her account for her whenever she asked me for it. After she died, I noticed in her bank account that she had an entry from your company. As I paid off all of her bills and prepared to close her account, when I called to request the money be sent to me, I gave her date of death and I was sent a check for this balance. The check was made out to her estate and not myself. Because of this, there was no way for me to cash this check without having to set up an entire new account for such a small amount of money.

      Business Response

      Date: 06/11/2025

      We are in receipt of the correspondence that you received from **** ****. Due to privacy laws and regulations,we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Nov 2024 ****** Brent ***** received a bill for over ************************************************************************************************************** full Around March 2025 received normal invoice 560 We phoned company they told us bill was paid in full Within a few weeks received another bill 1200 Said to pay or policy will be cancelled. company cashed check April 30 Now we receive cancellation of policy money being held and need to fill out new paperwork This policy has been in forced since 1983 no payment missed we have never received how much new amount due yearly will be this is an unfair practice for any client They have money and cancelled policy money never returned as of ***** Near March we request a letter saying paid received

      Business Response

      Date: 06/06/2025

      We are in receipt of the correspondence that you received from ****** *****. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive had 2 small life insurance policies with ************ for at least 10 years. For more than a year now, every month, Ive been getting letters, telling me that my payments have not been received, and each time, I check with my bank, only to find that Transamerica had, indeed, presented the checks for payment. So then I have to call Transamerica, to straighten things out. This last month, I actually received a letter saying that my policies were being canceled, for non payment. I called, yet again, and was told they didnt receive my check. I asked to speak to a supervisor, and was told that they wouldnt have any more information than the person I was already speaking to. I checked with the bank, and Transamerica had, indeed, cashed the check. What can I do to put an end to this stupidity, short of taking my business elsewhere? Honestly, it seems like thats what they want. Maybe they dont like the fact that my rate was locked down when I got the policies, more than a decade ago. I dont know. I just want this nonsense to stop. What can I do?

      Business Response

      Date: 06/05/2025

      We are in receipt of the correspondence that you received from ***** Mastrothanasis. Due to privacy laws and regulations we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing as soon as we have concluded our review.

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Father bought life insurance from TransAmerica while employed less than 20 years ago. He passed away Feb 2025. My mother has been trying to get the payout since he passed. We tried ourselves to get the proper paperwork filled out to no avail, then finally got a lawyer involved. We have sent all their required forms and paperwork, of which always changes every time we speak with somone who I might add is always foreign and barely speaks English. Still nothing has been done. They last week sent a premium that paid after his death. But of course nothing in that correspondence mentioned his life insurance payout. It is roughly ******* so we are not talking about a large amount, it is the most frustrating company to deal with ever!

      Business Response

      Date: 06/02/2025

      We are in receipt of the correspondence that you received from **** ****. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i HAVE BEEN TRYING TO CONTACT A MANAGER FOR OVER A MONTH AND A HALF NOW, I HAD RECEIVED ANOTHER NOTICE SAYING MY POLICY WOULD LAPSE BECAUSE IT HAD NOT BEEN PAID. I SENT BANK STATEMENTS. THIS CORRESPONDENCE. HOWEVER, THEY HAVE STATED THAT THEY HAVE NO RECORD OF EVEN THIS CORRESPONDENCE COMING FROM THEM. I HAVE LOSSED ANOTHER POLICY LIKE THAT 8YEARS AGO LIKE THAT TO THEM . I CANT LET THIS HAPPEN AGAIN. TOO MUCH MONEY INVESTED. THEN THEY WILL NEVER LET ME SPEAK TO ANYONE THAT SPEAKS ENGLISH OR

      Business Response

      Date: 05/29/2025

      We are in receipt of the correspondence that you received from ****** *******. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

    Transamerica Life Insurance Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.