We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

Transamerica Life Insurance Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Transamerica Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transamerica Life Insurance Company has 116 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 706 total complaints in the last 3 years.
    • 275 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i HAVE BEEN TRYING TO CONTACT A MANAGER FOR OVER A MONTH AND A HALF NOW, I HAD RECEIVED ANOTHER NOTICE SAYING MY POLICY WOULD LAPSE BECAUSE IT HAD NOT BEEN PAID. I SENT BANK STATEMENTS. THIS CORRESPONDENCE. HOWEVER, THEY HAVE STATED THAT THEY HAVE NO RECORD OF EVEN THIS CORRESPONDENCE COMING FROM THEM. I HAVE LOSSED ANOTHER POLICY LIKE THAT 8YEARS AGO LIKE THAT TO THEM . I CANT LET THIS HAPPEN AGAIN. TOO MUCH MONEY INVESTED. THEN THEY WILL NEVER LET ME SPEAK TO ANYONE THAT SPEAKS ENGLISH OR

      Business Response

      Date: 05/29/2025

      We are in receipt of the correspondence that you received from ****** *******. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

    • Initial Complaint

      Date:05/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've received conflicting correspondence from Transamerica of a premium payment that is due, but it is actually being deducted as a payroll deduction. There is no one in the customer service department who is able to help, and I cannot get the problem escalated to someone in a supervisory capacity who may have more knowledge and is able to assist.

      Business Response

      Date: 05/28/2025

      We are in receipt of the correspondence that you received from ***** *****. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway, and we will respond to the complainant in writing as soon as we have concluded our review.

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempting to claim a death benefit. During an already trying time this company is refusing to payout on a death benefit. Asking over & over again for repetitive documentation which also is documentation that I have to pay for. This company refuses to make return phone calls or answer any questions.

      Business Response

      Date: 05/27/2025

      We are in receipt of the correspondence that you received from **** ********. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transamerica draft payments from my account for unauthorize premiums. My banks disputed them. The premiums for my family Premiums was paid for the month February through my bank and *************. March 2025 was through my bank and April 2025, through *************. This was done because Transamerica portals would not except my payments. I never received receipt for payments. They all was sent within the grace ******* Please help me I always paid my premiums and I have my receipts for as proof of payments.

      Business Response

      Date: 05/23/2025

      We are in receipt of the correspondence that you received from Viona Cornelius. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway, and we will respond to the complainant in writing as soon as we have concluded our review.

      Customer Answer

      Date: 05/27/2025

       

      Complaint: 23365443



      I am rejecting this response because:



      Sincerely,



      Viona Cornelius

      They have received my monthly premium payments the last Feb,Mar,April May 2025. I do not have a response for what I am paying for because of no receipt ONLY my receipts.

       

      Business Response

      Date: 06/13/2025

      We are continuing to work with the FL Department of Financial Services to resolve the complainant's concerns.

    • Initial Complaint

      Date:05/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, May 9, 2025, I requested a distribution from my 403b at Bencor. The funds were to be distributed to my *** at ********************. They acknowledged the request via text. On May 12 I received a text saying the distribution had been approved and under "final review". On May 13 I received another text stating the distribution was "approved", and to allow 5 business days for "funds to be traded and payment to be issued". This is an inordinate amount of time to move $7007.11 from one institution to another, especially in an age of electronic transfers. When I checked the balance in the account today it shows a zero balance.

      Business Response

      Date: 05/23/2025

      Transamerica Retirement Solutions will review and respond to the participant directly.

      Customer Answer

      Date: 05/28/2025

       
      Complaint: 23354679

      I am rejecting this response because:

      All you did was run out the clock. I have another $6000 or so to get out of your clutches. Don't give me a hard time.

      Sincerely,

      ******* ******

      Business Response

      Date: 05/28/2025

      Transamerica will be advising the participant directly of any findings and response to his concerns. 

       

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 22, 2025, Transamerica issued me a check in the amount of $43,077.24. Due to an address error caused by Transamerica, the check was misdelivered and ended up being deposited at ********** by someone other than **** filed a complaint with *****, and after investigation, ***** confirmed on May 9, 2025, that the funds were not cleared to the unauthorized party and were instead returned to Transamerica. ***** stated the return would complete within 2 business days.Despite this, Transamerica refuses to reissue the check and falsely claims that the check had already cleared. I have provided them with written proof from ***** confirming the return of funds thru CFPB portal, yet Transamerica has failed to respond or acknowledge the returned money.Furthermore, their *********************** has refused to assist, and I have been unable to reach anyone who will take responsibility. This is causing me significant financial harm, as Transamerica is in possession of funds that legally belong to me.

      Business Response

      Date: 05/22/2025

      We are in receipt of the correspondence that you received from **** ***. Due to privacy laws and regulations,we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

      Customer Answer

      Date: 05/22/2025

       
      Complaint: 23363110

      I am rejecting this response because:

      Transamerica has failed to keep me updated. Their *********************** has failed to direct me to anyone who can assist. 

      I have been calling Transamerica and following up and no update. 

      Requesting Transamerica to issue a new check to the correct address. This is also transAmerica's fault for failure to spell and check if the street name inputted is **** correct. Transamerica did not inform me they spelled my address as Muskertell. 

      Sincerely,

      **** ***

      Business Response

      Date: 06/06/2025

      We responded to the complainant directly on 5/21/2025 and we are continuing to work with her to resolve the situation.

      Customer Answer

      Date: 06/09/2025

       
      Complaint: 23363110

      I am rejecting this response because:

      They are not working with me to resolve this issue. In fact, they all reply with the same generic statement. 

       

      I am seeking ligitation and legal action against Transamerica for bad faith. 

      Sincerely,

      **** ***

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is to report Transamerica (TA) and ultimately request the refund of the 2025 premiums (a total of $4,048.50) immediately and 2024 premiums (a total of $4,048.50), a combined total of $8,097.00 due to TAs failure to complete required 1035 exchange documentation resulting in financial losses - loss of accrued cash value, paid interests, and our hard-earned savings. The affected policies are Policy #********** *********** ******** annual premium payment of $2,790.00 debited from our ******* account on 4/25/2025 Policy #********** ****** ******** annual premium payment of $664.50 debited from our ******* account on 4/25/2025 Policy #********** ****** ******** annual premium payment of $594.00 debited from our ******* account on 4/15/2025 Please reach out for any specific documentation required for your review.Attached is the full description of event

      Business Response

      Date: 05/20/2025

      We are in receipt of the correspondence that you received from ********* ********. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

      Customer Answer

      Date: 05/21/2025

       
      Complaint: 23352713

      I am rejecting this response because:

      Transamerica is yet to address my concerns nor reach out - I am waiting for the outcome of the said investigation.

      Sincerely,

      ********* ********

      Business Response

      Date: 06/04/2025

      Response was sent directly to the complainant.

      Customer Answer

      Date: 06/05/2025

       
      Complaint: 23352713

      I am rejecting this response because:

      The response provided by Transamerica (TA) dated June 4, 2025 is the first correspondence received from TA on this issue - Transamerica had never reported any issue/delay on the 1035 exchanges prior to this date, which is a reflection of what they care about...the premium and their public reputation, especially when they were reported to BBB.

      The essence/reason for the policies created by TA was built on the 1035 exchanges and this was never completed for over a year, since April 2, 2024. The main objective was to complete the 1035 exchange, and the work lies primarily with TA. I have reached out to their agent multiple times during the one year and I was told that it's being work on. 

      Transamerica noted that they did not receive a stop draft before April 15 and cannot issue a refund. However we did not know that there was a negligent issue on TA's part until May 2, 2025, which is 17 days past the said date. We immediately notified TA of the cancellation and requested a refund of the recently drafted premiums on the same day.

      We are in the process of reinstating the policies that should have had the 1035 exchange completed by TA and will be required to make another payment to keep this policies active with Mass Mutual. This is a strain on my family and should not have happened if TA had handled this professionally. 

      Transamerica is supposedly an institution that should know what is required to complete a 1035 exchange, and neglecting to follow-up or ensuring all aspects of the transaction was properly completed, without any damage/pain to their customer is unacceptable.

      Sincerely,

      ********* ********

      Business Response

      Date: 06/20/2025

      Our response was sent directly to the complainant. 

      Customer Answer

      Date: 06/26/2025

       
      Complaint: 23352713

      I am rejecting this response because:

      Transamerica have not refunded my premium despite their negligence and unprofessional handling of the 1035 exchange 

      Sincerely,

      ********* ********

      Business Response

      Date: 07/07/2025

      We mailed our response on June 30, 2025, and if ********* ******** has any further concerns after receiving and reviewing our response then ********* ******** can reach out to us at the number or email address provided in the response.

      Customer Answer

      Date: 07/07/2025

       
      Complaint: 23352713

      I am rejecting this response because:

      I have not received any response dated June 30, 2025. All other responses received so far have not been favorable nor has the company admitted to their negligence. I will await their response letter but for now, I am rejecting their response as I am not satisfied with this company's approach/solution to my complaint.

      Sincerely,

      ********* ********

      Business Response

      Date: 07/07/2025

      We have mailed an additional follow up response to the complainant on July 7, 2025. 

    • Initial Complaint

      Date:05/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for Life insurance. Filed death claim. Sent in all paper work and death certificate. Every time I call, there is an excuse about pay out. These people should be ashame how they do their customers! I will never encourage any body to do business with them! They are horrible! All reviews for this business is the same! They dont pay their customers but steal their money!

      Business Response

      Date: 05/20/2025

      We are in receipt of the correspondence that you received from ****** *******. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway, and we will respond to the complainant in writing as soon as we have concluded our review.

      Customer Answer

      Date: 05/21/2025

       
      Complaint: 23350609

      I am rejecting this response because:
      Everything this company says is always under review. They have people waiting and waiting. They need to revamp the way they treat their customers.
      Sincerely,

      ****** *******

      Business Response

      Date: 06/12/2025

      Please note that we responded to you on 5/20/25 regarding this complaint. We have responded directly to your consumer and reached a resolution. Thank you. 

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding policy#**A122116H my mother passed away. I have had a very challenging time trying to process this claim with Transamerica. My mother passed away and for over six months I've had major opposition with resolving the matter. Initally my mother also had another family member on the policy with her, I was advised to send the death certificate for that person which i did. I was then informed to resubmit my mothers death certificate. On 4/22/2025 i called and spoke to a representative who advised me that their company was waiting on. me to resubmit another copy of my mothers death certificate. Although, i had already sent this document by way of fax and mail. She informed me that they never recievied a legible copy. Fortunately, the reprensentative was able to go through the system and found a copy that legible, she informed me that she would attach that copy as an attachment in her email/chat and send it to the examiner who was reviewing the claim. She advised me it would take 2 weeks to review. As you can see Im submitting this concern a month later, and called customer service after being transfered 5 times i was advised it was still under review? eventhough the policy states the review process is 2 weeks, I would also like to mention that there is a heavy language barrier, and it was kind of challenging to understand some of the agents. I just want to know the status of the claim, and if there is anything else i need to do?

      Business Response

      Date: 05/19/2025

      We are in receipt of the correspondence that you received from ****** *******. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to reinstate my life insurance policy which I have been paying on for 25 years. Going on since August 2024. They keep asking for information missing on the application form. I submit the information asked for and they write back there is more missing information. After 90 days they said my application timed out and I would have to start over with a new application. Same thing again. Continually asking for missing information. It is obvious they dont want to reinstate my 30 year old policy because I am 73 and there is a higher risk of my death in the last 5 years of the policy. Suppose I will need to hire an attorney.

      Business Response

      Date: 05/19/2025

      We are in receipt of the correspondence that you received from ****** ******. Due to privacy laws and regulations, we apologize that we cannot provide a comprehensive response to the BBB.

      We take consumer concerns seriously and this matter has our full attention. Our investigation is underway and we will respond to the complainant in writing to as soon as we have concluded our review.

    Transamerica Life Insurance Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.