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Business Profile

Life Insurance

Principal Financial Group

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Principal Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Principal Financial Group has 46 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 210 Customer Reviews

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    Review Details

    • Jaylen F

      Date: 10/16/2024

      I put in a request to withdraw money from my 401k due to damage at my residence. I sent in everything they asked me for Ive called multiple times to get a status on my withdrawal they keep asking for the same documents that I have already uploaded and submitted to them. They ended up canceling my process due to them not having all the information which AGAIN I submitted TWICE!. I dont recommend this company to anyone due the miscommunication with the workers and also going through so MANY loop holes just to get YOUR MONEY from YOUR 401k ..

    • vi t

      Date: 10/16/2024

      THE CUSTOMER SERVICE IS HORRIBLE. OUT OF 5 CALLS ONLY 1 "SPECIALIST" UNDERSTOOD MY REQUEST FOR HELP. THEY NEED TO TRAIN UP THEIR CUSTOMER SERVICE SPECIALIST ESPECIALLY WHEN THEY ARE IN CONTROL OF OUR FINANCES. COMPLETELY UNACCEPTABLE . I WILL MISS MY CLOSING DATE ON MY HOME BECAUSE I CANT GET THE FUNDS NEEDED TO CLOSE AFTER PROVIDING DOCUMENTS THEY REQUESTED. THEY STILL HAVE NOT RELEASED THE FUNDS. WISH MY COMPANY USED A DIFFERENT FINANCIAL GROUP FOR OUR 401K.

    • Gregory K

      Date: 10/13/2024

      Principal Is still taking money out of my paycheck over a month after recirving a lettter in the mail confirmation that changes have been made. I am going to hire an attorney and pursue action. You DONT tell your inverstor you have done something they've requested and then go behind their back and keep taking their money!!@ Lies, Thiefs, Bad business practices.

    • Thomas H

      Date: 10/11/2024

      I have had a horrible experience with this company, I left my employer on Sep 10th and submitted a request to have my funds withdrawn. They initially told me it could take up to before they could deposit my funds due to their contract with the employer. Then on the 21st of September, they sent me an email stating that my claim was in process and that they have everything they need and I would receive my deposit within 2-3 business days. I did not receive my money and i called back on the 4th of October and expressed my concern, she told me that it was because they did not have my banking info. I provided my account information and she advised that it would be another 2-3 bus days. It is now a week later and guess what. still no money! I spoke to a supervisor and they said i should not have received that original email and it would be another 2-3 business days again, ************ is garbage. If you are a company looking for a 401k company do not use them. if you are an employee and you company has Principal ad a 401k provider. get all you money out and close the account. its not worth it!!!!!!!!!! ZERO STARS!!!!!!!!!!!!!

    • Samantha G

      Date: 10/07/2024

      This insurance company is awful with maternity leave. They issued a lump sum of money at the beginning of my leave saying this is our portion we pay and the state will pay the rest. Come to find out they entered how I usually get paid and how much wrong and over paid me. But it wasn't caught until returning to work. They never gave a break down of the pay so I couldn't check and the state hadn't paid me yet so I had no idea they did this mistake. So I had to owe back thousands. Their excuse was this happens a lot and someone didn't double check their work you still owe us for our mistake. Don't use this company at all if you can avoid it. They did it to me and my coworker and we both had our babies 6 months apart from each other. This is a very unprofessional company don't trust them with anything.

    • Melody K

      Date: 10/03/2024

      I signed up for this company for **** with my employer, and I am experiencing an emergency hardship that unfortunately is against the rules for this company as they stated. Even though I was told by the couple of **** that as long as it's an emergency this can happen they sent paperwork twice that I acknowledge and signed and sent back to their email address, I spoke to a supervisor that was no help. Now I that I don't feel as if they are a fit for my money, the only way to get my funds that comes out of my paycheck every two weeks. I explain my emergency situation and there was no compassion nor assistance to my situation, only non concern. Now the supervisor is stating that I can not discontinue unless I am terminated. So I cant get my money at all. This is the worst **** company ever and if anyone come across this company don't trust them with your money!!! I HATE THAT I DIDN'T KNOW THIS INFO BEFORE SIGNING UP NOW I HAVE TO GET FIRED BEFORE i CAN RECIEVE MY HARD EARNED MONEY. I didn't want to leave any stars.

    • Steven W

      Date: 10/02/2024

      This group is a joke. I left my company a month ago. I set up a 401k disbursement and have had nothing but issues. I was told I had everything set up but received notification two days later that all the forms were not received. I resent the information. Two days later, I received an email that the forms I sent were from a different company. Two days later, I was told that I had to restart the process due to the paperwork that was resent the second time being the wrong paperwork. I was told to send it again. Then, I received a notice that there was conflicting paperwork (it was the same paperwork), and they could not process it. I was told I was going to have to redo all the paperwork....SMH. Where do they hire these people?

    • Brandi W

      Date: 09/30/2024

      I wish I never worked for ********* that is linked to this company. I havent worked for ****************** since June 2023 and still to this day I have not received my payout that I have requested from my 403B over 30times yet. Its always the same thing over and over again. I had an emergency and started requesting my money again in Aug and its Sep 30th and still getting the runaround. Im not sure how they stay in business. Stealing and ignoring customers is never a good thing.

    • Cam T

      Date: 09/24/2024

      *************. I request a withdraw over 2 weeks ago. Not in a blackout period only to be told they dont know why they can give me my money. Called my previous employer and they said they should release it. Scammers Principal has yet to release my money. If your employer changes to them take your money out asap. We had Empower at first and they had great customer service. If I could give zero stars I would have.

    • Melissa K

      Date: 09/16/2024

      I have never had such a disrespectful experience with a customer service agent as I did with this company. They were rude, talked over me, unable to answer my questions and I was put on hold over and over to avoid the questions I had. I assume they were trying to avoid the terrible rating I would have given on the phone. I just really needed help and they just wouldn't.

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