Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased Better Homes and Gardens products. With those products comes a rebate card for $6 back on each item. I mailed the cards in, a check was issued on June 12th and **** lost it. I called twice and was told the check was reissued yet I get a letter in the mailing stating the check was mailed on the original date of June 12th. So a new check was never issues. Ive been on holding for multiple hours trying to get this issue resolved. Ive been hung up on multiple times by this customer service department. This is ridiculous. I would like to have my check reissued as Im being told it is.

  

  Business Response

  Date: 07/18/2023

  We apologize for any inconvenience Ms. ***** has experienced.

  Our ********************* has confirmed the refund check for $30.00 has not cleared the bank. They have now sent a replacement check. Ms. ***** should allow up to three weeks for delivery.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY HAVE SENT MAGAZINES AND BOOK TO A PERSON NAMED "TER" ********. THERE IS NO ONE WITH THAT NAME LIVING AT OUR ADDRESS. MY WIFE CALLED THEM AT LEAST 3 TIMES. LAST CALL AGENT SAID SHE WOULD TAKE CARE OF CONTACTING US. THE POST OFFICE KNOWS WE HAVE NO ONE NAMED "TER" ********. LIVING HERE.WE RETURN ALL MAIL THAT IS NOT OURS. OUR LOCAL CARRIER ALSO KNOWS WE HAVE HAD MAIL STOLEN AND NOTIFIED HER POSTMASTER. WE ARE TIRED OF HAVING THE NAME "TER" BEING USED. THEY DIDN'T KNOW A REAL NAME SO I PRESUME THIS ONE IS USED TO CATCH PEOPLE UNAWARE. I AM A RETIRED ******* LAW ENFORCEMENT OFFICER WITH OVER 30 HONORABLE YEARS OF SERVICE PLUS A U.S. NAVY DISABLED VETERAN (****) SERVICE CONNECTED SERIOUS INJURY. BEING MALIGNED IS NOT SOMETHING I TAKE LIGHTLY. WE WANT NOTHING FROM SOUTHERN LIVING OWNER BY MEREDITH PUBLISHING. THEY HAVE AN ACCOUNT #: FOR US AS: **************** HELP **. THEY KEEP SENDING BILLS TO "TER" ******** AT OUR HOME ADDRESS ************************************************************************. WE'VE LIVED HERE FOR 30 YEARS HAVING BUILT THE HOUSE ON OUR LOT IN 1992/1993. NO ONE ELSE HAS EVER LIVED AT OUR ADDRESS.THANK YOU FOR ANY AND ALL ASSISTANCE. P. S., PLEASE DO NOT SHARE MY FIRST NAME WITH THEM AS I AM NOT "TER" ********. THEY COULD HARASS ME IF THEY HAD MY FIRST NAME. ALSO AS A FEDERAL COURT WITNESS I REQUEST MY FIRST NAME: ************** NOT BE GIVEN TO EITHER SOUTHERN LIVING OR MEREDITH PUBLISHING.

  

  Business Response

  Date: 07/11/2023

  We sincerely apologize for any inconvenience ****************************** has experienced regarding Southern Living.

  We have cancelled delivery. The August 2023 issue will be the last issue delivered.

  For further information regarding the subscription, please contact the following third party agency:

  *****                          
  ***************************************;           
  SUITE 101                      
  ******           State:  **    
  93711                          
  ************                   

   

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get my money returned for an auto renewal I did not ask for - Ive emailed them twice with no response and I also disputed the amount with my debit card. 104$ is owed to me

  

  Business Response

  Date: 07/11/2023

  We sincerely apologize for any inconvenience ************** has experienced regarding People. We have located the following subscription:

  *************************************
  N7711 *********
  ********, ** 54169

  A refund is being processed and will arrive in the near future.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continuously receive renewal notices when I have sent in a payment for a 2 year renewal. When I spoke to someone on the phone from ************************* they could not understand what I was explaining about my canceled check for a two year subscription. In addition, they were Asian and very hard to understand. They made no sense and seemed to not be able to add. I asked to speak to a Supervisor, and after a long hold on the phone, I was told there was no Supervisor available at that time. The refund of $25 promised by Representative s not what I have paid. I am requesting a $35 refund and no further correspondence from this magazine! Very, very frustrating!

  

  Business Response

  Date: 05/12/2023

  Our records indicate we received a payment of $25.00 from this customer, check #**** dated 2/27/2023, for an 8-issue subscription to Traditional Home Quarterly. 

  A cancellation was requested on May 10, 2023, from this customer and refund check in the amount of $25.00 is being issued to the customer.

  The customer will need to allow 2-3 weeks to receive the refund check.

  We have removed this customer from our promotional mailings lists. This customer will need to allow ***** days for mailings to stop.

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20050451
  
  I am rejecting this response because:
  I have a refund due me for future issues that were included in a previous subscription that I have now cancelled as well as the refund from my renewal of $25.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/16/2023

  The previous payment made from the customer was processed on March 17, 2021.  This offer was for two years for $30.00, and issues for this order were served from Winter 2020 issue to Fall 2022.  The new order was placed on March 7, 2023 for two years.  That order was cancelled and fully refunded, as requested by the customer.  The customer had received all issues from the prior order, so no refund was processed for that order.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOTDASH MEREDITH CONTINUES TO SEND UNSOLICITED BOOKS AND IS NOW BILLING FOR THEM. I CONTACTED THEM ONCE BY PHONE AND THEY SAID I DID NOT HAVE TO PAY. BUT THEY HAVE SENT ANOTHER BOOK AND AN INVOICE FOR $36.00. I ALREADY RETURNED THAT BOOK UNOPENED PER POST OFFICE POLICY.

  

  Business Response

  Date: 05/02/2023

  Our records indicate a return was processed on this customer's account on May 2, 2023, for Invoice ****, Better Homes and Gardens Hometown Favorites. We have discontinued the customer's enrollment in this book series and there are no other active book series on the account. There is a $0.00 balance due on the account.

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  People mag. sent me issues, entirely unsolicited, last yr, and I sent them back with the note "Please return to sender". They ceased for a while, and sent them again starting perhaps a mo ago with a bill for $52.00. The first issue a mo ago I returned the invitation to subscribe with a note asking them to stop sending me these magazines, that I never ordered them, and it was annoying to have them keep coming. I no where on that invitation asked to subscribed, or agreed to anything, checked no boxes, only asked them to stop sending them. Then a bill (invoice) came a week or two ago.It is a horrible busyness practice annoying people this way, and causing me time to write. I do not want to get on the phone and argue with customer service, but have them on note not to bother anyone else like this, my request already returned to them by mail and not only ignored, but an invoice sent. I have as high a credit rating as can be had, and don't want their aggressive sales tactics to force me to pay lest my credit be lowered.

  

  Business Response

  Date: 04/18/2023

  I have cancelled the credit order for *************** to this customer. This customer *** disregard any bills that *** cross in the mail with this cancellation.

  I have also removed this customer from our promotional mailings list. The customer will need to allow ***** days for mailings to stop.

   

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep sending magazine order flyers to my elderly mom with dementia. I have requested of them to remove my mom from their mailing list on more than one occasion, but she continues to receive the same solicitation letters. I want them to remove her address from all solicitations and communications.

  

  Business Response

  Date: 03/28/2023

  I write in response to the customer from this customer.

  I have requested this customer be removed from our mailing lists.

  Please have the customer allow ***** days for the mailings to stop.

  I apologize for any inconvenience this may have caused.

   

• Initial Complaint

  Date:03/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BottomLineBooks has instituted a business practice where they issue a communication to a past customer saying they have to opt out or will receive a book (I learned this from another customer). I am a past customer and I don't open every correspondence I get from this company, so I must have missed the opt out notice. I was shipped a book from this company that I did not order. I refused the shipment. I received invoices from the company and called the customer service number. I explained that I had sent the book back and did not take possession of it and was told I wouldn't be invoiced if that was the case. They shipped the book to me AGAIN, and again I refused it and sent it back via the postal service. I continue to receive invoices and am tired of all the work I have to do to undo a transaction that I never initiated.

  

  Business Response

  Date: 03/22/2023

  I write in response to the complaint filed by this customer. I would like to provide some information regarding this customer's account and clear up any misunderstanding.

  Our records indicate we processed returns of the last 2 books mailed to this customer and any amount due was removed at the time the return was processed. 

  There is a $0.00 balance due on this customers account.

  We have discontinued the continuity of this customer's books series as well.

  The customer may disregard any bills that have crossed in the mail.

  I apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for a subscription to ******** ***************** It was actually a renewal of a previous subscription. The company never provided any magazines. I have communicated numerous times to prompt the company to fulfill its responsibility to honor the subscription or refund my payment. They have refuses to respond. Thus, I am taking this step to file a complaint in hopes that they may do the moral thing in this matter.

  

  Business Response

  Date: 02/27/2023

  Response was directly sent to the complainant on 2/27/2023.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19447866
  
  I am rejecting this response because: I have received no specific response or restitution. Though the company says they have communicated directly with me, that is not true as of this writing I have not received any communication at all.  I would be glad to consider something, but until I receive something, I can only reject the response (or more accurately lack of response).
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly contacted this company for the last 2 months without any response. They have updated their website and it has removed all capabilities for me to access, edit or remove my personal data or recipes on my account. I have also been unable to update my email since the email they currently list on my account is no longer accessible.

  

  Business Response

  Date: 03/10/2023

  Response was directly sent to the complainant on 03/10/2023.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19438247
  
  I am rejecting this response because: They have contacted me but they have not resolved anything. I'm still waiting to hear back from them about a resolution that I've been waiting for 3 years now to get.
  
  Sincerely,
  
  *************************