Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a reoccurring fee of $39.00 on 4/26/25 and again on 5/26/25. I reported the same problem for 2 other payments on 2/26/25/and again on 3/26/25. I received a refund of $78 and was told the reoccurring payment would stop. It ****** has NOT. Please contact this company and stop the payment. thank you.

  Business Response

  Date: 06/18/2025

  Hi *******,
  
  I hope this message finds you well.
  After reviewing your account, I see that you enrolled in a monthly subscription with FuturHealth on February 25, 2025, with an initial charge of $39.00. While it appears the service was no longer actively used, we did not receive a formal cancellation request, which is why the subscription continued to renew monthly at $39.00.
  As a reminder, all cancellations and refund requests must be submitted directly through FuturHealths Billing Department.
  
  Here is a breakdown of the charges and corresponding refunds on your account:
  2/25/2025 $39.00 (Refunded on 4/2/2025)
  3/25/2025 $39.00 (Refunded on 4/2/2025)
  4/25/2025 $39.00 (Refunded on 6/18/2025)
  5/25/2025 $39.00 (Refunded on 6/18/2025)
  
  Total Charged: $156.00
  Total Refunded: $156.00
  $78.00 on 4/2/2025
  $78.00 on 6/18/2025
  
  Please allow 510 business days for the refunded amounts to appear in your account, depending on your financial institutions processing time.
  Your subscription has now been fully canceled, and no further charges will occur. We sincerely apologize for any confusion or inconvenience this may have caused, and we truly appreciate your patience as we worked to resolve this matter.
  If you have any additional questions or need further assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Openloop Health has gotten my personal information unknown to me. They have been ACH withdraws from my personal checking acct. I have tried to contact the company by phone & through email. I never got a response from the company. The w/d started in January 2025 for $41.45 each month. My bank brought this action to me recently. The total amount withdrawn is $248.70 I did not sign up for anything from this company. I have no idea how they got my information. I feel that Openloop Health owes me $248.70 ***** ********

  Business Response

  Date: 06/17/2025

  Hi *****,
  
  I hope this message finds you well.
  After reviewing your account, I noticed that you initially enrolled in a monthly subscription on December 3, 2024, for $41.45. While it appears you discontinued use of the service, a formal cancellation request was not submitted, which is why the subscription continued to renew and charge monthly through June 4, 2025.
  Per FuturHealths policy, cancellations and refund requests must be submitted directly through our ******************* That said, Im happy to confirm that all charges have now been refunded to you as a courtesy.

  Here is a breakdown of the refunded charges:

  December 3, 2024 $41.45 (Initial Subscription Enrollment)
  January 3, 2025 $41.45
  February 3, 2025 $41.45
  March 3, 2025 $41.45
  April 4, 2025 $41.45
  May 4, 2025 $41.45
  June 4, 2025 $41.45
  Total Refund Issued: $290.15
  Refund Date: June 17, 2025

  Your subscription has now been fully canceled, and no further charges will occur. Please allow ********************************************** your account, depending on your financial institutions processing times.
  I truly apologize for any inconvenience this may have caused and sincerely appreciate your patience as we worked to resolve this matter. If you have any further questions or need additional support, please dont hesitate to reach out.

  Warm regards,
  Head of Patient Experience

  
  

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/21, 04/21, 03/21 Hello friends: I did not finish signing up for this. I have not used this account for anything, and I don't want this. I have tried contacting this company unsuccessfully. They do not give a phone number to contact them, and I haven't found one that actually goes through trying to find it on the internet. I am stuck as to what to do. There should be a phone number very visible to contact them to stop this service and deduction to my account. Please help. I am a senior citizen and cannot figure out anything else I can do. I don't even have an account #.

  Business Response

  Date: 06/12/2025

  Hi **** ****,

  I hope this message finds you well.
  After reviewing your account, I see that you enrolled in a monthly subscription on March 20, 2025, with an initial charge of $43.04. While it appears the service was no longer actively used, we did not receive a formal cancellation request. As a result, the subscription continued on a recurring monthly basis at $43.04 per month.
  As a reminder, all cancellations and refund-related requests must be submitted directly through FuturHealths Billing Department.

  Here are the payment details associated with your account:
  3/20/2025 $43.04 (refunded on 6/12/2025)
  4/20/2025 $43.04 (refunded on 6/12/2025)
  5/20/2025 $43.04 (refunded on 6/12/2025)
  Total Charged: $129.12
  Total Refunded: $129.12

  Please allow ********************************************** your account, depending on your financial institution.
  Your subscription has now been canceled, and no further charges will be made. We sincerely apologize for any confusion or inconvenience this may have caused and truly appreciate your patience as we worked to resolve this matter.
  If you have any further questions or need additional assistance, please dont hesitate to reach out.

  Warm regards,
  Head of Patient Experience

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Anne *********

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have charged for medication with no way to refill medication also have very bad customer service

  Business Response

  Date: 06/12/2025

  Hi ***,

  I hope this message finds you well.
  First and foremost, I want to sincerely apologize for your recent experience. Please know that this is not the level of care we aim to provide, and I truly regret any frustration or inconvenience it may have caused.
  After reviewing your account, I can confirm that your subscription has been successfully canceled, and you will no longer receive any future charges or invoices. Additionally, your refund of $249.00 has been processed. Please allow ********************************************** your account, depending on your financial institution.
  Thank you again for bringing your concerns to our attention. Your experience matters deeply to us, and we remain committed to making things right and offering support in any way we can.

  Warm regards,
  Head of Patient Experience

  
  

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025, I purchased a 3 month supply of medication. I only received a one month supply. They were supposed to automatically ship the medication monthly. On 4/14 I reached out and they were to send me the medication. They are refusing to send what was already paid for. They want another $999. The order was never fulfilled.

  Business Response

  Date: 06/12/2025

  Hi *****,
  
  Thank you for bringing your concern to our attention. We truly value your feedback and would appreciate the opportunity to speak with you directly to further address and resolve this matter.
  One of our managers will be reaching out to you shortly to connect and ensure your concerns are fully heard and understood.
  We sincerely apologize for any miscommunication you may have experienced surrounding this issue, and we look forward to the chance to make things right.
  
  Warm regards,

  Head of Ppatient Experience

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received fraud charge from ***** PRIM* OPNLP for $298.99 that I did not authorize

  Business Response

  Date: 06/12/2025

  Hi *******,
  

  I hope this message finds you well.
  After reviewing your account, I see that you enrolled in a monthly subscription on May 28, 2025, with an initial charge of $298.99. While it appears the service was no longer actively used, we did not receive a formal cancellation request. As a result, your subscription continued on a recurring monthly basis at $298.99 per month.
  As a reminder, all cancellations and refund-related requests must be submitted directly through the RemedyMeds Billing Department.
  
  Below are the payment details associated with your account:
  
  5/28/2025: $298.99 (requested refund on 6/12/2025)
  
  Total Charged: $298.99
  Total Refunded: $298.99

  
  Once your refund has been processed, please allow ********************************************** your account, depending on your financial institution.
  Your subscription will now been canceled, and no further charges will be made. We sincerely apologize for any confusion or inconvenience this may have caused and truly appreciate your patience while we worked to resolve the matter.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience
  

  
  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated charges to my account by *****# ******** FOR $39,00 each. I am not familiar with this company and am not receiving any product from them. I called about 3 months ago and they said they would look into it, but the charges keep appearing. Per my records i have been charged $39.00 five times Totaling $195.00. I want my account cancelled and my money returned to me

  Business Response

  Date: 06/10/2025

  Hi *****,

  I hope this message finds you well.
  After reviewing your account, I see that you enrolled in a monthly subscription on February 27, 2025, with an initial charge of $39.00 which failed. While it appears the service was no longer actively used, we did not receive a formal cancellation request. As a result, your subscription continued on a recurring monthly basis at $39.00 per month.
  As a reminder, all cancellations and refund-related requests must be submitted directly through the Gplan's Billing Department.
  
  Below are the payment details associated with your account:
  
  2/27/2025: $39.00 (Payment failed)
  2/27/2025: $39.00 (refunded on 6/10/2025)
  3/27/2025: $39.00 (Payment failed)
  3/28/2025: $39.00 (Payment failed)
  3/30/2025: $39.00 (Refunded on 6/10/2025)
  4/27/2025: $39.00 (Payment failed)
  4/28/2025: $39.00 (Refunded on 6/5/2025)
  5/27/2025: $39.00 (Refunded on 6/5/2025)
  
  Total Charged: $156.00
  Total Refunded: $156.00
  
  Please allow ********************************************** your account, depending on your financial institution.
  Your subscription has now been canceled, and no further charges will be made. We sincerely apologize for any confusion or inconvenience this may have caused and truly appreciate your patience while we worked to resolve the matter.
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience

  
  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting April 4th *** had i transaction a month from this company called OPNLP* FUTUR D2 and I have no idea what it's from. Its nothing of mine and being charged to my HSA card. Its a total of $418.92

  Business Response

  Date: 06/10/2025

  Hi *****,
  
  I hope this message finds you well.
  Thank you for reaching out and bringing your concern to our attention. After reviewing our system, I was unable to locate an account with the information provided.
  To help us assist you more efficiently and resolve this matter as quickly as possible, could you kindly provide any additional details that may be associated with your accountsuch as an alternate name or email address?
  We truly appreciate your patience and look forward to helping you get this sorted out promptly.

  Warm regards,
  Head of Patient Experience 
  
  

  
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23427359
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ********

   

  This may also be under my Wifes name ******** ********,  she also has access to the *** card that was charged.

  Business Response

  Date: 06/12/2025

  Hi ***,

  
  I hope this message finds you well.
  After reviewing your account, Id like to provide some clarity regarding your subscription and recent charges. I see that your initial enrollment in our monthly subscription began on April 2, 2025, with a charge of $139.64. A successful consultation with one of our providers was also completed on that same day.
  While it appears that the service was no longer actively used, we did not receive a formal cancellation request, and as such, the subscription continued on a recurring monthly basis at $139.64.
  As a reminder, all cancellations and refund-related requests must be submitted directly through the ********************************************** to ensure proper processing.

  
  Below is a summary of the payment activity associated with your account:
  4/2/2025 $139.64 (partial refund of $69.82 processed on 6/12/2025; no full refund due to completed provider visit)
  5/2/2025 $139.64 (refunded in full on 6/12/2025)
  6/2/2025 $139.64 (refunded in full on 6/12/2025)
  Total Charged: $418.92
  Total Refunded: $349.10

  
  Please allow ******************************************************** your account, depending on your financial institution.
  Your subscription has now been canceled, and no further charges will be incurred. We sincerely apologize for any confusion or inconvenience this may have caused and truly appreciate your patience while we worked to resolve the matter.
  If you have any further questions or need additional support, please dont hesitate to reach out.

  
  Warm regards,
  Head of Patient Experience

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two charges on my card that I have disputed and at this point have had no response as of yet. I have copied the charges as they appear on my bill. I have written two emails and a letter to the company and have no response. Can you please advise me on the next step to take?4/11 04/11 RMDY* REMEDYMEDS AZQKD OPENLOOPHEALTIA $199.00 05/09 05/09 RMDY* REMEDYMEDS AZQKD OPENLOOPHEALTIA $299.00

  Business Response

  Date: 06/10/2025

  Hi *****,
  
  I hope this message finds you well.
  After reviewing your account, I see that you enrolled in a monthly subscription on April 11, 2025, with an initial charge of $199.00. While it appears the service was no longer actively used, we did not receive a formal cancellation request. As a result, your subscription continued on a recurring monthly basis at $299.00 per month.
  As a reminder, all cancellations and refund-related requests must be submitted directly through the RemedyMeds Billing Department.
  
  Below are the payment details associated with your account:
  
  4/11/2025: $199.00 (refunded on 6/10/2025)
  5/9/2025: $299.00 (refunded on 6/10/2025)
  6/6/2025: $299.00 (refunded on 6/10/2025)
  
  Total Charged: $797.00
  Total Refunded: $797.00
  
  Please allow ********************************************** your account, depending on your financial institution.
  Your subscription has now been canceled, and no further charges will be made. We sincerely apologize for any confusion or inconvenience this may have caused and truly appreciate your patience while we worked to resolve the matter.
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** and refund

  Business Response

  Date: 05/31/2025

  Hello *****,
  

  I hope this message finds you well.
  
  After reviewing your account, I noted that you initially enrolled in a monthly subscription with Future Health on March 29, 2025. While it appears the service was not actively utilized beyond the initial enrollment, we did not receive a formal cancellation request, which resulted in the subscription continuing to renew and charge monthly through May 2025.
  
  Additionally, our records indicate that two separate accounts were created under different email addresses, which contributed to the multiple charges.
  Please be advised that, as outlined in our subscription terms, all cancellations and refund requests must be submitted directly through the Future Health ******************* Our billing partner, OpenLoop, processes account changes based on these formal requests.
  
  I sincerely apologize for any inconvenience this may have caused. As a resolution, a full refund of $78 has been issued. Please allow ********************************************* your account, depending on your financial institution. Additionally, a previous refund of $39 was processed on May 29, 2025.
  
  Your subscription has now been officially canceled, and you will not receive any further charges.
  
  We truly regret any frustration this situation may have caused and greatly appreciate your patience and understanding as we worked to resolve the matter. Should you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience