Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to contacted ***** ( FUTUR ), Open- Loop Health and was surprised to learn that the phone number was associated with G-Plan. I had submitted a request to G Plan asking them to cancel my subscription or service as I had no idea what it was and had never heard of it. Initially I had thought that the charges were related to my ******** plan which is a G plan. After learning from them that there was absolutely no association I searched the web and found an email address. Your website actually had a phone number for Open- Loop Health and I used that number to try to resolve my issues with charges that were never authorized. It was during that call that I was told that they were connected to G- Plan as well. ******* issued a refund for $139.44 and canceled my account. He said he couldnt help me with the previous 2 months charges and that the Open- Loop Health was only previously associated with them. Therefore he had no ability to help me with those charges even though they had access to my account and could see what I had been charged. I found this very frustrating. I am a disabled 66 yr old woman who is bedridden living on SS of $939 a month. This money is life changing for me. I did not sign up for any services from either of these companies. I have provided copies of my credit card statements that show the charges for ***** on 12/9/24 of both $399.00 and $321.06. The two charges for G- Plan were on 3/27/25 and 4/27/25 each at $139.44. I am requesting a full refund for the amount charged which is $ ******. Or individually: OPNLP = $720.06 G-Plan = $278.88 Thank you very much for your help and support. ******* ******* *************

  Business Response

  Date: 05/31/2025

  Hello *******,
  
  I hope this message finds you well.
  
  After reviewing your account, I wanted to provide a detailed summary of your subscription activity and the actions weve taken to address your concerns.
  You enrolled in a monthly subscription with us on December 19, 2024, and successfully completed your initial weight management intake. Since that time, you have been under the care of one of our licensed providers, and prescribed medication was ordered and delivered as part of your treatment plan.
  As of now, we have not received a formal cancellation request prior to this communication. Please note that cancellations must be made directly through the ********************************************** at **************.
  
  Below is a summary of the visits and transactions associated with your account:
  12/19/2024: ************************* Intake completed
  12/19/2024: Video visit rescheduled due to provider licensure
  12/20/2024: Video visit with provider completed
  12/20/2024: Level 1 Tirzepatide prescribed and shipped by Link Pharmacy
  12/21/2024: Medication delivered via ***** (Tracking #: 283578301214)
  
  In terms of billing:
  A refund of $399 was issued on January 21, 2025, for the January 16, 2025 charge
  An additional refund of $399 has now been processed to cover the December 19, 2024 charge
  The $321.06 charge remains, as it reflects the cost of the prescribed medication that was fulfilled and delivered
  Additionally, it appears two separate accounts were created under the following email addresses:
  **********************************
  ************************************
  
  Both accounts have now been fully canceled, and you will not receive any further charges. Please allow ******************************************************** your bank account, depending on your financial institution.
  We truly apologize for any inconvenience this situation may have caused, and we appreciate your patience as we worked to resolve it. If you believe there are any additional charges that are not listed above or if you need further assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a reoccurring charge of $139.97 on my credit card every month for the past 9 months from "OPNLP FUTUR D". This totals in $1,259.73 in charges. From what I've been able to find, this is this company that the charge is coming from. I've searched through all emails to find what subscription or service this could be for so I can cancel it and I havnt been able to find any information. So I need to find a way to contact this company and I'd like a refund for these charges as I have no idea what they are even for.

  Business Response

  Date: 05/28/2025

  Dear ******,
  
  I hope this message finds you well.
  After reviewing your account, I see that you enrolled in a monthly subscription on September 23, 2024, with an initial charge of $139.97. While it appears the service was no longer being actively used, we did not receive a formal cancellation request, which caused the subscription to continue.
  As a reminder, all cancellations and refund-related matters must be processed directly through the ********************************************** at **************.
  Below is a summary of the charges associated with your account:
  
  9/23/2024: $139.97 (Refunded 5/28/2025)
  10/23/2024: $139.97 (Refunded 5/28/2025)
  11/23/2024: $139.97 (Refunded 5/28/2025)
  12/23/2024: $139.97 (Refunded 5/28/2025)
  1/23/2025: $139.97 (Refunded 5/28/2025)
  2/23/2025: $139.97 (Refunded 5/28/2025)
  3/23/2025: $139.97 (Refunded 5/28/2025)
  4/23/2025: $139.97 (Refunded 5/28/2025)
  5/23/2025: $139.97 (Refunded 5/28/2025)
  Total Charged: $1,259.73
  
  A full refund of $1,259.73 has been issued. Please allow ********************************************* your account, depending on your financial institution.
  Your subscription has now been canceled, and no further charges will be incurred.
  We sincerely apologize for any confusion or inconvenience this may have caused and greatly appreciate your patience as we worked to resolve this matter. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/24/25 I ordered GLP-1 medication from this company. On that date they charged me $249. I kept getting emails that I needed to get blood work done for a refill. Each email I replied that I had never received the original GLP-1 meds and I wasn't ready for a refill. I did receive 3 different types of nausea medication from them. So on May 22nd there was another charge for $249. I tried to contact them to cancel the subscription and get my money back ($498.00). I spoke with ***** who said this was past the 30 day **** and she could not refund my money. She said she was sending my concern to another department. I see that they have many many complaints of non delivery for medication. Gratefully the company has resolved each of those issues. I am writing this to light a fire under them to get my refund. I'm not sure how you can give them an A+ rating with so many complaints. Next time I will check BBB before I order online. I hope you can help me. The company phone number is ************. Thank you. ****** *****.

  Business Response

  Date: 05/28/2025

  Hi ******,
  
  I hope this message finds you well.
  After carefully reviewing your account, I see that you enrolled in a monthly subscription on April 24, 2025, and successfully completed your initial weight management intake. You also had a video visit with one of our providers, during which prescribed medication was ordered and delivered to you.
  Although it appears the service was not actively used beyond the initial visit, we did not receive a formal cancellation request until May 25, 2025. As a result, the subscription continued to renew and charge through May 2025.
  
  Below is a summary of the visits and transactions associated with your account:
  Transactions:
  4/24/2025: $249.00 Initial subscription payment
  5/22/2025: $249.00 Refunded on 5/28/2025
  
  Visits and Services:
  4/24/2025: Initial weight management intake completed
  4/28/2025: Video visit with provider completed
  4/29/2025: Level 1 Tirzepatide prescribed and shipped via **************
  4/30/2025: Medication delivered to your home via ***** (Tracking #: 288105164701)
  
  Your subscription has now been canceled, and the $249.00 charge from 5/22/2025 has been fully refunded. Please allow ********************************************** your account, depending on your financial institution. If you have any questions about the refund, we recommend contacting your bank directly for further clarification.
  
  Since the medication from your initial visit was delivered and fulfilled as part of the service, no refund will be issued for the initial charge on 4/24/2025.
  We sincerely apologize for any confusion or inconvenience this may have caused and truly appreciate your patience as we worked to resolve the matter. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 2 months they have taken $299.00out of my acct. I canceled this but they continue taking it out without sending the product. I want a total refund

  Business Response

  Date: 05/27/2025

  Hi ****,

  Thank you for reaching out and sharing your concerns.
  After reviewing your account, we can confirm that your subscription has already been canceled and there are no current or active charges on your account. While we do see several payment attempts from when your subscription was active, they were unsuccessful.

  However, we do show two successful payments that correspond with prescription deliveries:
  2/27/2025: $179.00 Medication delivered on 2/28/2025. *** tracking number  1ZB0F9000122154447
  3/14/2025: $199.00 Medication delivered on 3/17/2025. *** tracking number  1ZB0F9004439149734

  If you're seeing any additional or recent successful charges that do not align with the above, please send us a screenshot of those transactions so we can investigate further.
  We appreciate your patience and are here to help resolve this promptly.

  Best regards,

  Head of Patient Experience

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know why Im being billed for this. I dont know what this is.

  Business Response

  Date: 05/27/2025

  Dear *******,

  I hope this message finds you well.

  After reviewing your account, I see that you enrolled in a monthly subscription on April 30, 2025, and successfully completed your initial weight management intake. It appears that you are currently under the care of one of our providers and have had prescribed medication ordered and delivered to you.
  At this time, we have not received a formal cancellation request for your subscription. As a reminder, cancellations must be made directly through the ********************************************** at **************.

  Below is a summary of the visits and transactions associated with your account:
  4/30/2025: ************************* Intake completed
  5/1/2025: Video visit with provider completed
  5/1/2025: Level 1 *********** prescribed and shipped by Link Pharmacy
  Delivered 5/12/2025 via ***** (Tracking #: 288447074829)
  5/20/2025: Refill intake completed
  5/20/2025: Subscription charge of $229.00 processed
  5/20/2025: Level 2 *********** ordered and shipped by Link Pharmacy
  Delivered 5/23/2025 via ***** (Tracking #: 288951941699)
  
  If you believe there are any additional charges on your account that are not listed above, please feel free to share the details with us so we can review them further.
  Your subscription is currently active. If you wish to continue or cancel, please let us know at your earliest convenience. We sincerely apologize for any confusion or inconvenience and truly appreciate your patience as we worked to clarify this matter.
  If you have any further questions or need assistance, please dont hesitate to reach out.

  Warm regards,
  Head of Patient Experience
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered ******* and received ********* and charged $324.77 for a medicine for diabetics. I am not diabetic and there are numerous side effects including death. I am not happy with this company and I would like a full refund.

  Business Response

  Date: 05/28/2025

  Hi *******,
  
  I hope this message finds you well.
  After reviewing your account, I see that it was created with a payment of $324.77 for *********. You completed your initial ***************** intake on April 30, 2025, and indicated your medication preference as *********. The provider reviewed your intake on May 1, 2025, and placed an order accordingly.
  Please note that ******* is a brand-name medication typically fulfilled through a local pharmacy, with pricing determined directly by the pharmacy.
  
  Here are the payment details associated with your account:
  4/29/2025: $324.77 Refunded on 5/28/2025
  Total Charged: $324.77
  
  A full refund has been issued. Please allow 510 business days for the funds to appear in your account, depending on your financial institution.
  Your account has been canceled, and no further charges will be made.
  We sincerely apologize for any inconvenience and appreciate your patience as we worked to resolve this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive anything from this company or order anything. I have received no receipts. This appears to be a monthly recurring charge for a service I'm not getting. I have tried to contact this company with no success. This is simple fraud and I need it to stop.

  Business Response

  Date: 05/28/2025

  Dear ********,
  
  I hope this message finds you well.
  
  Thank you for providing the screenshots for review. After carefully reviewing your account, I see that you enrolled in a monthly subscription on March 1, 2025, and successfully completed your initial weight management intake. You also completed a video visit with one of our providers, during which prescribed medication was ordered and delivered to you.
  While it appears the service was not actively used beyond the initial visit, we did not receive a formal cancellation request until May 25, 2025. As a result, your subscription continued to renew and charge on a monthly basis through May 2025.
  
  Here is a summary of the visits and transactions associated with your account:
  Transactions:
  3/1/2025: Initial subscription payment Refunded 5/15/2025
  3/29/2025: $399.50 Refunded 5/15/2025
  4/26/2025: $399.50 Refunded 5/15/2025
  5/24/2025: $399.50 Failed payment
  
  Visits and Services:
  3/1/2025: Initial weight management intake completed
  3/5/2025: Video visit with provider completed
  3/5/2025: Level 1 Tirzepatide prescribed and shipped via Link Pharmacy
  Delivered on 3/7/2025 via ***** (Tracking #: 286149643482)
  
  Your subscription has been canceled, and all charges have been refunded. You will no longer receive any more charges moving forward. Please allow *********************************************** your account. If you have questions or concerns regarding the refund, we recommend reaching out to your bank for additional details.
  We sincerely apologize for any confusion or inconvenience and appreciate your patience as we worked to resolve this matter. If you need further assistance, please dont hesitate to reach out.
  
  Warm regards,
  Head of Patient Experience
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being billed for $426.89 on my retirement HSA and I have no idea what this is for. I need a refund immediately because my account that I pay for all my health items have been suspended

  Business Response

  Date: 05/27/2025

  Hi *****,

  I hope this message finds you well.
  Thank you for reaching out and bringing your concern to our attention. After reviewing our system, I was unable to locate an account with the information provided.
  To help us assist you more efficiently and resolve this matter as quickly as possible, could you kindly provide any additional details that may be associated with your accountsuch as an alternate name, email address, or phone number?

  We truly appreciate your patience and look forward to helping you get this sorted out promptly.

  Warm regards,

  Head of Patient Experience

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I have been charged 129 two times. I cancel the same day I signed up after soon realizing getting " access to a drug" is not the same as getting the drugs. No doctor visit ever done. I'd like to cancel and immediately refund. Thank you.******

  Business Response

  Date: 05/27/2025

  Hi ******,

  I hope this message finds you well.
  Thank you for reaching out and bringing your concern to our attention. After reviewing our system, I was unable to locate an account with the information provided.
  To help us assist you more efficiently and resolve this matter as quickly as possible, could you kindly provide any additional details that may be associated with your accountsuch as an alternate name, email address, or phone number?
  We truly appreciate your patience and look forward to helping you get this sorted out promptly.

  Warm regards,

  Head of Patient Experience

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two charges on my credit card from this company, totaling $697.98 and I dont know what they are for and cannot figure out how to contact them.

  Business Response

  Date: 05/24/2025

  Hello *******, 
  
  I hope this message finds you well.
  
  After reviewing your account, I noted that you initially enrolled in a monthly subscription for Prime Health on April 12, 2025, for $398.99. While it appears the service was not actively used beyond the initial enrollment, we did not receive a formal cancellation request, which resulted in the subscription continuing to renew and charge monthly through May 2025.
  
  Please note that, as outlined in the subscription terms, cancellations and refund requests must be submitted directly through the Prime Health ******************* OpenLoop manages billing on behalf of Prime Health and relies on those formal requests to process account changes.
  
  I sincerely apologize for any inconvenience this may have caused. As a resolution, a full refund in the amount of $697.98 has been issued. Please allow 510 business days for the funds to appear in your account, depending on your financial institution.
  
  Your subscription has been officially canceled, and no further charges will be made. We truly regret any frustration this situation may have caused and appreciate your patience and understanding as we worked to resolve it.
  
  If you have any questions or require further assistance, please dont hesitate to reach out.
  Warm regards,
  Head of Patient Experience