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Business Profile

Telemedicine

OpenLoop Health, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.53

Average of 15 Customer Reviews

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Review Details

  • Malcolm R

    Date: 11/27/2024

    Malcolm R

    Date: 11/27/2024

    Healthogenics and OpenLoop. OpenLoop failed to provide any healthcare though they advertise as a "weight loss clinic"and I never spoke with a professional. I specifically requested a specific medication, due to my allergy to another, and not only did the provider fail to speak to me, they sent a prescription I am allergic to AND charged me for a visit that NEVER occurred. These healthcare providers needs to be investigated and the company as a whole should NOT be providing care to patients as they are threatening lives. Please contact me if youd like to hear more.

    OpenLoop Health, Inc.

    Date: 04/28/2025

    Hello,

    Thank you for bringing your experience to our attention. I sincerely apologize for any frustration this may have caused. I would appreciate the opportunity to connect with you directly to discuss this further and work toward a mutual resolution.

    I am sending you a text now so we can coordinate and continue the conversation.

    Best wishes,
    Head of Patient Experience

  • Dawn G

    Date: 09/19/2024

    Dawn G

    Date: 09/19/2024

    Open **** started sending me text and email messages saying a had several hundred dollars in bills for services appointments over several months I never had. I can't even tell what company is fraudulently trying to change me to follow up on. Also why am I seeing bills for the first time from 6 months ago. There's no way to get a hold of them other than a contact form no one ever responds to. I need help clearing this up.

    OpenLoop Health, Inc.

    Date: 09/23/2024

    We understand you have some concerns regarding bills received.  We can assure you that patients are charged by Openloop Health for services received, including: subscriptions, providers appointments, labs, or **. Please, contact us at ************ or email ***************************************************************, we are here to address concerns. 

  • Joyce B

    Date: 08/26/2024

    Joyce B

    Date: 08/26/2024

    I had to contact customer service, I spoke to **** and he was so helpful in answering my questions.

    OpenLoop Health, Inc.

    Date: 08/28/2024

    Thank you acknowledging our customer service and bringing attention to ****, one of our representatives, we will be sure to recognize him as well! It is our goal to provide patients with exceptional service and care.  

  • Ashleigh P

    Date: 08/26/2024

    Ashleigh P

    Date: 08/26/2024

    Great service! As a newer company they really have their customer service down. They are very helpful and the portal is clear. Even when I let my medicine lapse, they were quick to get me started and the paperwork/appointments were easy. The doctor I've worked with is very consistent and remembers me from appointment to appointment. Thanks OpenLoop!

    OpenLoop Health, Inc.

    Date: 08/28/2024

    Wonderful news! We strive to provide our patients with efficiency and excellent patient care. Your review is greatly appreciated and helps us stay on the right track. 

  • Becky K

    Date: 08/15/2024

    Becky K

    Date: 08/15/2024

    They never followed through after first purchase and charges, there was no Doctor to talk to, it was a nurse practioner yet Doctor was what I was to pay for. They never answeres emails and just **** no more.

    OpenLoop Health, Inc.

    Date: 08/28/2024

    Hello *****,  We thank you for your review as it helps us make improvements where necessary.  Our goal is to ensure our patients receive the best care possible. After reviewing your case, we have confirmed that you received a visit with our provider, *******************, NP on 7/20/24 @ 10:10 am CDT.  Medication was prescribed and sent with an email notification to you.  A lab order was also request and an email sent with notification, along with a copy of your lab requisition form, on 7/20/24.  We sync our payments with the estimated time frame of your next refill to help ensure our patients medication is not delayed.  Refill intake form was emailed to you on 8/15/24.  We would like to note there is a price difference between branded and compound prescriptions.  And, At any time you can request an appointment with a provider. We do our best to stay in touch, inform and communicate with our patients. Implementing improvements is a part of our growing business as well.  If you have any further questions or concerns please contact us at ************ or email ***************************************.  Thank you again. 

OpenLoop Health, Inc. is BBB Accredited.

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