Reviews
This profile includes reviews for GreenState Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 53 Customer Reviews
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Review fromMartin R
Date: 01/25/2025
1 starMartin R
Date: 01/25/2025
******. ******** location especially. I banked there for almost 2 decades. Twice did they sign my checking account up for overdraft protection without my permission. I ended up w hundreds in fees both times, fees they couldn't cancel and couldn't tell me who authorized the change. I had an auto loan with them and lost my job. I immediately got a new one but let the insurance lap. The next month my payment went up $150. I asked the teller why, was told about the insurance lap and was told that they are now insuring it at this cost. What they didn't say, is that if I continued to pay their "insurance" after 6 months they tacked on $2500 to my loan. I complained to corporate and got no where. She asked why I couldn't afford insurance and laughed at me when I said I was poor between jobs. Yeah, that was embarassing. I cut out all my accounts after repaying the loan on time w every payment. However, I still have to do business in here for other people, and I have had to walk out of their location without being served from the deplorable service they provide. Often there will be a fat line of customers and ONE TELLER. That one teller has to do the sit down business/account management as well since there's absolutely no one on hand to help. I walked out this morning for this very issue. 3rd time in about a year. Couple this with their cost cutting hours (hope you don't need to bank after 5pm!), and you have the worst bank (and more specifically, this location) this town has to offer!
GreenState Credit Union
Date: 01/27/2025
Thank you for taking the time to share your concerns and experiences. At GreenState Credit Union, we are deeply committed to providing exceptional service to all of our members, and its clear from your feedback that we fell short of your expectations. Please allow us to address your concerns and express our genuine regret for the frustration youve experienced.
First and foremost, we sincerely apologize for any confusion or inconvenience related to your accounts and loan. It is our responsibility to clearly communicate any changes to your accounts, including overdraft protection or loan-related insurance. If we failed to do so in your case, we are truly sorry, as this is not the standard of transparency and service we strive to uphold. Additionally, the experience you described with our staff, including feeling unheard or disrespected during your conversation with corporate, is deeply concerning. We want every member to feel valued and supported, and we regret that your interactions left you feeling embarrassed or dissatisfied. Your feedback will be shared with the appropriate teams to ensure we review and address any gaps in our communication or member service processes.
We also understand your frustration with wait times and staffing at our *********** location, as well as the impact of reduced hours. We know how important it is for our members to receive timely, efficient assistance, and we are always working to improve the experience at our branches. Your feedback is invaluable in helping us identify areas where we can do better. While we know we cant change your past experiences, we would greatly appreciate the opportunity to discuss these concerns further and work toward rebuilding your trust. If youd like, youre welcome to contact our ************************ at ************ so we can connect you with someone who can assist directly. Thank you again for bringing these issues to our attentionyour feedback helps us grow and improve as an institution.Review fromAndrew A
Date: 12/27/2024
2 starsAndrew A
Date: 12/27/2024
I have used greenstate for many years. Have had multiple loans with them. Interest rates were always comparable or better to others. Only downside is we dont have a branch near us to use on a regular basis, so we just had a savings account in order to do business. Our last loan was paid in full end of November 2023. In May of ************************************************************************************ a deposit to stop that from happening. The same week I received the letter we had went through a flood and had 7 feet of water in our home. Lost almost everything. When I called the bank I explained to the representative that I had far more important things to deal with right now then driving 30min to a bank to make a deposit could you please help me and not close my account. Was told not a problem. Time went by and I forgot about it, and later realized I hadnt received a statement in awhile. When I went to the bank they said I had surrendered my account and it had been sent to great Iowa treasure ****. Very disappointed, guess I wont be doing business with greenstate anymore.GreenState Credit Union
Date: 12/30/2024
Hello, ******, thank you so much for taking the time to share your experience. First and foremost, we want to express our heartfelt sympathy for the challenges you faced with the flood and the impact it must have had on your home and belongings. That sounds like an incredibly difficult time, and we completely understand how focusing on immediate recovery efforts took priority over managing your account.
Were truly sorry to hear about the frustration and disappointment you experienced with the status of your account. Its never our intention to add stress during already challenging times, and we apologize for any miscommunication that may have occurred when you reached out for assistance earlier. We would very much appreciate the opportunity to speak with you directly to see how we might be able to assist in reestablishing your account or addressing any other concerns you may have.
Please feel free to reach out to our ************************ at ************. We genuinely value the relationship weve built with you over the years and would love the chance to help make things right. Your feedback is incredibly important to us, and we hope to have the opportunity to restore your confidence in GreenState.Review fromJanet P
Date: 10/16/2024
1 starJanet P
Date: 10/16/2024
My brother passed away and I was wanting to pay his bills as they came in. ******* one of your bankers told me to call the utilities and explain the situation to them but as far as his mortgage, with a different bank, dont worry about it, its not like it is going to ruin his credit. I found that to be very disrespectful in my time of grief.GreenState Credit Union
Date: 10/17/2024
Hello Janet, we are truly sorry to hear about your loss and want to extend our deepest condolences to you and your family. It’s heartbreaking to think that anyone would feel disrespected, especially during such a sensitive and difficult time. At GreenState, we aim to provide compassionate and understanding support to our members, and we sincerely apologize for any pain caused by this interaction.
Your experience does not reflect the level of care and respect that we strive to provide. We will be addressing this internally to ensure that our team is prepared to handle such situations with the empathy they deserve. If there’s anything we can do to support you during this time, please don’t hesitate to reach out. You can contact our Member Assistance Center at 319-339-1000. Thank you for bringing this to our attention.Review fromBrenda C
Date: 08/29/2024
5 starsBrenda C
Date: 08/29/2024
We were still in recovery mode after covid. Relied on high interest debt but working with our agent **** ******* with greenstate he was able to give us a loan to accommodate our needs.This will help us live within our means and so thankful to be able to retire and still live comfortably. THANKSGreenState Credit Union
Date: 08/30/2024
Hi ******! We are thrilled to hear that your experience in working with *********************** was exceptional. Thank you for being a valued member of GreenState Credit Union.Review fromEdward J
Date: 08/05/2024
1 starEdward J
Date: 08/05/2024
I would not recommend Green ***** for a home loan. I'm not sure Green ***** is even interested in Iowans. Shortly after we got a home loan, Green ***** sold the mortgage to a bank in ********. Then, that bank sold it to another who in turn sold it to a mortgage company in *******. Now the mortgage company in ******* claims the escrow account is some $1,100 short. How can that be, they just got the mortgage and the previous bank made no mention of a shortage. If I want to walk into the office and talk to someone, I should drive to *******? Thank you very much Green *****...GreenState Credit Union
Date: 08/07/2024
Hi ******,
Thank you for sharing your experience with GreenState Credit Union. We sincerely apologize for the inconvenience and frustration youve encountered with your home loan. We understand how unsettling it can be to have your mortgage transferred multiple times, and we regret any confusion or difficulties this has caused.
There are a variety of reasons why your escrow account balance might have changed, including property tax adjustments, insurance premium changes, or other factors. We recommend reaching out to the mortgage company currently servicing your loan in ******* for more detailed information about the escrow account discrepancy.
At GreenState Credit Union, we strive to serve our members with the highest level of care, and it's clear we did not meet your expectations in this instance. We take your feedback seriously and will review our processes to better support our members, especially regarding mortgage servicing.
If you have additional questions or comments, we encourage you to reach out to our ************************ at ************ so we can discuss your specific situation in more detail. Your satisfaction is important to us, and we are committed to regaining your trust.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve our services.
Review fromCarol W
Date: 07/22/2024
1 starCarol W
Date: 07/22/2024
Every turn of the wheel nearly every month Green ***** messes up with my auto loan and NEVER rectifies the problem. Just blows some lame excuses every time. I WOULD NOT EVER RECOMMEND THIS COMPANY.GreenState Credit Union
Date: 07/23/2024
Hi *****, Thank you for taking the time to share your feedback. We sincerely apologize for the repeated issues you have experienced with your auto loan and for any frustration and inconvenience this has caused. This is not the level of service we strive to provide, and we understand your disappointment. Your feedback is invaluable, and we take your concerns seriously. We would like to address these issues and find a resolution that meets your needs. Please contact our ************************ at ************, or email us directly so we can look into your account details and work towards a satisfactory solution. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.Review fromDawn R
Date: 07/07/2024
1 starDawn R
Date: 07/07/2024
Worse place to get a auto loan through and high interest rates.GreenState Credit Union
Date: 07/08/2024
Hello ****, thank you for taking the time to share your feedback. We are genuinely sorry to hear about your dissatisfaction with your auto loan experience and the interest rates you encountered. At GreenState Credit Union, we strive to offer competitive rates and exceptional service, and it is disheartening to learn that we fell short in your case.
We would like to understand more about your specific situation and see if there is anything we can do to assist you further. Please feel free to reach out to our Member Assistance Center at 319-339-1000. Our team is dedicated to ensuring our members have positive experiences, and we are here to help address any concerns you may have. Your feedback is valuable to us as we continuously work to improve our services.Review fromHeather W
Date: 04/12/2024
1 starHeather W
Date: 04/12/2024
My boyfriend had a car loan through them and even though he had car insurance they still charged him their insurance. Even when the car has been totaled for a few years now they are still charging him insurance on a closed account. Do not trust this credit union!! They will destroy your credit and make you pay for something you already have.GreenState Credit Union
Date: 04/13/2024
Hello Heather, thank you for sharing your concerns, and we're sorry to hear about the issues your boyfriend has experienced with his car loan. At GreenState Credit Union, we strive to maintain clear communication with our members and ensure that their needs are addressed appropriately. To clarify, GreenState Credit Union is required to be listed as the lienholder and loss payee on all vehicle loans to ensure the collateral is adequately protected. We make multiple attempts to contact members through various means when our records do not show adequate insurance coverage. In situations where Collateral Protection Insurance (CPI) is added to a loan due to a lack of proof of insurance, we are always willing to review any additional information provided by the member. If it is proven that there was valid insurance coverage during the period in question, a refund of the CPI charges is issued. We take your feedback seriously and would like to look into this matter further to resolve any issues with the account in question. Please encourage your boyfriend to contact our Account Resolutions team directly at (800) 446-3719 with more details so we can assist him effectively. We are here to help and ensure that all concerns are addressed to our members' satisfaction.Review fromTyler S
Date: 02/13/2024
1 starTyler S
Date: 02/13/2024
Do not work with this org!!I've had hundreds of thousands in deposits with this institution and 6 vehicle loans over the life of my membership. They do not care about your loyalty or business AT ALL.They took money from my account to cover my estranged ex's delinquent loan. They gave me no notice of this until the day of, and already were processing the transaction. Shady and poor business practices.GreenState Credit Union
Date: 02/14/2024
Hi *****,We regret to hear about your experience, and we apologize for any inconvenience this situation has caused. Your feedback is essential to us, and we appreciate you bringing this matter to our attention.To better understand and address your specific concerns, we would like to connect with you directly. Please reach out to our ************************ at ************, and our team will be more than happy to assist you, provide explanations, and explore possible solutions.We value your membership and aim to ensure your satisfaction. Thank you for sharing your feedback, and we look forward to the opportunity to address your concerns promptly.Thank you for your membership!Review fromBrianna P
Date: 02/11/2024
1 starBrianna P
Date: 02/11/2024
Changed online payment availability with no notice and proceeded to charge me monthly late fees, even when my payments were on time. Now I'm being charged TWO late fees on an account that is up to date! Plus, I noticed they tried to take an extra payment on my vehicle loan from an external account I do NOT make transfers from. The extra "payment" was returned and is now accumulating return fees. Unacceptable and manipulative banking practices. NEVER trust a Midwest credit union!!!GreenState Credit Union
Date: 02/14/2024
Thank you for bringing your concerns to our attention. We're truly sorry to hear about your experience and understand how important clear communication and transparency are when it comes to managing your finances. At GreenState Credit Union, we strive to ensure our members have access to convenient and efficient services, including our online payment options. We aim to provide timely updates regarding any changes that *** affect your account management.Regarding the late fees and the issue with the payment from an external account, we're committed to reviewing your situation thoroughly to ensure fairness and accuracy in our billing processes. While we adhere to strict guidelines to protect our members' interests, we also recognize the importance of flexibility and understanding in resolving concerns.Please know we take your feedback seriously, and it's invaluable in helping us improve our services. We invite you to reach out directly by calling our ************************ at ************. Our team is ready to review your account details with you, address any discrepancies, and ensure your experience aligns with our high standards of member service.Your trust is paramount to us, and we're here to support you through this process. Thank you for allowing us the opportunity to address your concerns and work towards a resolution.
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