Reviews
This profile includes reviews for GreenState Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 53 Customer Reviews
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Review fromKenneth S.
Date: 09/26/2022
1 starKenneth S.
Date: 09/26/2022
This is the worst financial institution I have ever dealt with HORRIBLE not member friendly hour wait times on phone then rude and nasty have a specialty vehicle wanted put in storage for winter and they would not allow I have never had an issue with this at any other financial institution I would not give them one star dont let dealers recommend or use this credit Union poor management horrible service equals BAD for you
GreenState Credit Union
Date: 09/27/2022
Hello *******, We are sorry to hear you are unhappy with the insurance requirements we have for auto loans. Our contracts require members keep Comprehensive and ******************* on their secured collateral at all times and we are only able to make exceptions for boats and snow mobiles. If you have any questions or concerns please contact our ************************ at **************. Thank you!Review fromCorey J
Date: 09/12/2022
1 starCorey J
Date: 09/12/2022
Recently financed a new truck through this organization. Made 6 months worth of payments within 3 months of taking out the loan. 2 months later they are saying that i am 2 months past due. Apparently basic math is too hard for this organization. Visited local branch today and was told they couldn't *********** months worth of payments at a time. That 2 months was as far as they were able to pay. They did promise to remove the late charges if i paid for the 2 months... My little hometown bank might be a little bit higher interest? But at least they are intelligent enough to make multiple payments... AKA simple math...GreenState Credit Union
Date: 09/13/2022
Hello *****, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear you are not happy with our policy to only allow payments to be paid ahead by two months and direct any additional payments towards principal. If you have any questions or concerns please feel free to contact our account resolutions team at **************. Thank you!Review fromCharlene H
Date: 08/09/2022
1 starCharlene H
Date: 08/09/2022
Never would I recommend this bank to anyone! They took over my old bank and do business completely different! I had transactions come through then my deposit came through maybe an hour later instead of like my old bank where the transactions would be in pending like normal banks they put them through so they made overdrafts! I have hundreds of dollars of overdrafts because I sent my bills to be paid overnight when my husband got paid and they came in right before his check so guess what one NSF, two NSF fee etc. etc. I have never in my life had this happen to me! The next day I had an auto charge from my dentist office and they went to charge my card and instead of saying denied it said INSUFFICIENT FUNDS IN ACCOUNT. Do you know how embarrassing that is? Sorry for the long review I just want people to know they have ** care in the world for their customers. I called and asked for help to remove these and they said no only one. Needless to say Im going to close my account out which I had from my previous bank for 15 years.GreenState Credit Union
Date: 08/10/2022
Hello ********, We are very sorry to hear that your transaction posted in an order that caused fees to post to your account and that our staff was unwilling to reverse all the fees. It is never our intention to order transaction in a way to cause fees and we're very sorry that this happened in your case. I reviewed your account and can see that the reason the deposit posted later than the withdrawals was due to it being part of an exception file that had to be manually posted and I have refunded all fees related to the issue. Please give us a call at ************ if you have any questions or concerns.
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