Reviews
This profile includes reviews for GreenState Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 53 Customer Reviews
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Review fromCaleb B
Date: 02/05/2024
1 starCaleb B
Date: 02/05/2024
They put a ********* Dollar lien on my truck saying I didn't have insurance. I told them I wasn't making a payment until the lien was taken off as I have never had a lapse in insurance. I had ****************** send in verification of insurance proving no lapse. Once lien of ********* was taken off I made my payments up to date and continued making my payments never missing one. They are now claiming I missed payments for two months, even though I paid them in full as soon as they took the lien that wasn't supposed to even be on my truck off of the loan. Horrible bank to work with, would never suggest getting a loan through them. They will just get you for every ***** that they can.
GreenState Credit Union
Date: 02/14/2024
Thank you for sharing your feedback and experience with us. We sincerely regret any inconvenience or misunderstanding that *** have occurred regarding your loan and the lien on your truck. At GreenState Credit Union, we prioritize clear communication and strive to ensure all our members have a positive experience with their financial needs. We understand how important it is to have these matters resolved swiftly and accurately, and we're committed to working closely with our members to address any concerns. While we cannot discuss specific account details publicly due to privacy regulations, we encourage you to reach out to us directly. Please contact our Account Resolutions team at ************** so that we can look into this matter further and work towards a resolution. Your satisfaction and trust in us are of the utmost importance. We are here to support you and address any questions or concerns you *** have. Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.Review fromwanda e
Date: 01/30/2024
1 starwanda e
Date: 01/30/2024
Green ***** Credit Union has the worst customer service tried to pay them off gave us a 10 day pay off and then 4 hours later when they already had the check come back to tell us that we needed to have another $584...They think it is all right to talk to you rude and so you give it back and they get mad...They also gave confidential information of my account to my husband which is not on the loan and then they lie about it I am thinking of calling the Credit Union Board and let them know this...Heard from other banks that they are having assets issues and they wrote loans for a certain interest rate and then change it without telling customers they are so out of compliance and I would love to see them be fined for all of everything because they think that they are the best and they are not they are the worst of the worst...They charge $25.00 to make a payment over the phone but they want you to pay...GreenState Credit Union
Date: 02/14/2024
Hi *****,We're sorry to hear about the challenges you've encountered, and we genuinely apologize for any frustration or inconvenience caused. Our goal is to provide excellent service to our members, and we're committed to addressing your concerns.To better assist you, and appropriately respond to your concerns, please connect with our ************************ at ************, when convenient. We value your feedback and want to ensure that your experience aligns with our commitment to exceptional service.Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve any issues you may be facing.Thank you for your membership!Review fromtw m
Date: 01/13/2024
1 startw m
Date: 01/13/2024
this is an institution that prioritizes collecting fees from low-income clients, holding onto their paychecks & transfers for as long as legally possible, and not providing convenient atms so that their 3.50$ transaction fee kicks in. avoid greenstate cu if possible is my advice!GreenState Credit Union
Date: 01/16/2024
Thank you for sharing your concerns about GreenState Credit Union's practices. It's important to us to hear all member feedback, as it helps us understand areas where we might need improvement. I'm sorry to hear that you've had a negative experience, especially regarding fees and ATM access. GreenState aims to support all our members, including those from low-income backgrounds, and it's concerning to hear that our services may not be meeting your expectations. We take your feedback seriously and will ensure it is forwarded to the relevant department for review. If there are any specific instances or further details you'd like to share, please feel free to contact our ************************ at ************. Your insights are valuable in helping us improve our services and make banking with us a better experience for everyone.Review fromSusan M
Date: 12/11/2023
1 starSusan M
Date: 12/11/2023
Someone charged over $900 on my mom's credit card. Not only did GreenState find against her in the fraud investigation, they also accused her, on the phone, of committing the fraud herself. All this while she was in the hospital recovering from major surgery. My 76 year old mom, who has been their customer for 40 years. They are truly the worst bank. It's nearly unbelievable, except it happened to her. We had to call the police (who said that most banks will tell defrauded customers to file a police report when something like this happens. GreenState did not advise her to do this, but I'm advising you to do this in case this ever happens to you.) DO NOT BANK HERE. Clearly their security is bad and you stand a good chance of losing your money.GreenState Credit Union
Date: 12/13/2023
Hello *****, we sincerely apologize for the distressing situation your mom experienced, and we're sorry for any frustration it has caused. Providing a secure and supportive banking experience is crucial, and we regret any inconvenience during the fraud investigation. We take your concerns seriously and appreciate your advice on filing a police report. We encourage your mom to contact our ************************ a ************ so we can thoroughly investigate, address any miscommunication, and work towards a resolution. Thank you for bringing this to our attention. We value your mom's relationship with us and are committed to ensuring her confidence in our services.Review fromTroy H
Date: 10/31/2023
1 starTroy H
Date: 10/31/2023
This "credit union" behaves like a predatory bank structured to extract fees at every turn. Closed my account and went to an actual local bank and the difference is night and day, no games, honest people, always a pleasure to deal with.GreenState Credit Union
Date: 11/07/2023
We're sorry to hear about your negative experience, ****. It's disappointing that your time with us did not meet your expectations, and we sincerely apologize for any inconvenience you've encountered.Your feedback is essential to us, and we will take it to heart as we strive to improve our services and ensure our members receive the best possible experience. We understand the importance of transparent and fair banking.We're glad to hear that you've found a more positive experience with a local bank. If you ever consider returning or have further feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we aim to learn from your feedback to better serve our members in the future. Thank you for sharing your experience with us.Review fromTimothy H
Date: 10/26/2023
1 starTimothy H
Date: 10/26/2023
Bad customer service. Dont care about there members. They fee you for everything 25 dollars just to make a car payment over the phone. This is Ridiculous. They are rude as well. I would not recommend them at all worst bank ever.GreenState Credit Union
Date: 12/05/2023
We're sorry to hear about your frustration, *******. We apologize for any inconvenience you've experienced. We want to let you know that you can make payments for free online or set up a recurring payment to avoid any fees. If you need assistance with this process or have any questions, please don't hesitate to reach out to our Member Support Team at ************. We value your feedback and are here to help make your banking experience more convenient and positive. Thank you for bringing this to our attention.Review fromRachel F
Date: 10/04/2023
1 starRachel F
Date: 10/04/2023
I have been contacted by Green ***** several times that there is an issue with my account. When I try to contact them, I get voicemail. When I email, there's typically no response, specifically from max@greenstate. I teach classes all day, so email is the best way for me to conduct business and no one from Green ***** has told me otherwise. I believe they did not receive a payment, but I have an invoice indicating that they did receive payment, and I just mailed another check. I'm frustrated because I've done my due diligence, but now I'm receiving messages from collections as if I haven't paid my bill, but I've paid twice in the last month. This is a small medical loan from the birth of my child. This is very frustrating and inconsiderate.GreenState Credit Union
Date: 10/06/2023
We hope this message finds you well. We appreciate you taking the time to share your concerns about your experiences with GreenState Credit Union. We sincerely apologize for any inconvenience you have encountered, and we want to assist you in resolving this matter promptly. Firstly, we would like to clarify that our member support email is ******************************* not ******************************* It appears there may have been some confusion, as we have not received any emails from the address you mentioned. We encourage you to reach out to us at ****************************** for any future communication, as we are here to help. Regarding your account issues and the payment concerns you mentioned, we understand how frustrating this situation must be for you, and we want to address it as swiftly as possible. Please provide us with your account details and any relevant information about the payments you've made, such as check numbers and payment dates, so that we can investigate this matter thoroughly. We are committed to resolving this issue and ensuring that your account is accurately updated. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to resolve this matter. Please email ****************************** (or ********************************************* to reach our collections team) with any further information you believe is pertinent, and we will prioritize addressing your concerns. Thank you for choosing GreenState Credit Union. We look forward to assisting you in resolving this issue and ensuring a more positive experience moving forward.Review fromDavid F
Date: 09/13/2023
1 starDavid F
Date: 09/13/2023
I have been with this bank for over 10 years and have never felt like they were helping me build credit, not a single time I made a transaction did it help me build towards a more financially prosperous future. They are there to take your money. Charged me insane number of overdraft fees and haven't helped me when I put the best effort forward to pay them over **** a year for no real service. Moving all my accounts to Veridian this month. It really ***** to hear people with similar experiences here and their responses just ask people to submit feedback in a private setting (call the bank, etc). Thank you, BBB!GreenState Credit Union
Date: 09/18/2023
Hello *****, we're truly sorry to hear about your experience, and we appreciate you sharing your feedback. We understand how important it is to feel that your financial institution is helping you build a prosperous future, and it's clear that we fell short of your expectations during your time with us. We understand that overdraft fees can be frustrating, and we apologize if you've had to deal with them. We take your concerns seriously, and your feedback is valuable in helping us improve our services. We encourage you to reach out to our member service team if you have any concerns or questions about your account. We want to make sure we address your needs and work towards providing you with a better experience. Thank you for giving us the opportunity to learn from your feedback, and we wish you the best with your new banking relationship with ********. If you ever decide to return or have further feedback to share, please don't hesitate to reach out. Your financial well-being is important to us, and we're committed to making improvements based on your input.GreenState Credit Union
Date: 09/18/2023
Hello *****, we're truly sorry to hear about your experience, and we appreciate you sharing your feedback. We understand how important it is to feel that your financial institution is helping you build a prosperous future, and it's clear that we fell short of your expectations during your time with us. We understand that overdraft fees can be frustrating, and we apologize if you've had to deal with them. We take your concerns seriously, and your feedback is valuable in helping us improve our services. We encourage you to reach out to our member service team if you have any concerns or questions about your account. We want to make sure we address your needs and work towards providing you with a better experience. Thank you for giving us the opportunity to learn from your feedback, and we wish you the best with your new banking relationship with ********. If you ever decide to return or have further feedback to share, please don't hesitate to reach out. Your financial well-being is important to us, and we're committed to making improvements based on your input.Review fromKanesha R
Date: 08/13/2023
1 starKanesha R
Date: 08/13/2023
They take a lot Of money out my account on weekends and say its pending transactions when the transaction already went through this bank is the worse bank I have ever banked with I wouldnt adviceGreenState Credit Union
Date: 08/15/2023
Hi *******,We appreciate your feedback and apologize for any frustration or inconvenience you've experienced with your account transactions. Your concerns are important to us, and we would like to address them.We're sorry to hear about the issues you've encountered with pending transactions over weekends. We understand how essential it is for your banking experience to be smooth and transparent. We take your feedback seriously and are committed to providing accurate and timely processing of your transactions.Our goal is to provide you with reliable and efficient service, and we apologize for any shortcomings you've encountered. Your feedback helps us identify areas for improvement and enhance our services.If you'd like to discuss this matter further or provide more details, please feel free to contact us directly at ************. Your satisfaction is our priority, and we are dedicated to making things right.Thank you for giving us the opportunity to address your concerns. We value your membership and the trust you've placed in us.Review fromMichael L
Date: 08/04/2023
1 starMichael L
Date: 08/04/2023
Horrible experience It's hard to list how many mistakes they have made. 1. They failed to transfer a title on a car loan as paperwork showed then didn't inform me. Then at payoff I had huge back taxes 2. 5+ attempts to get online banking working. Calls and stop ins. Never fixed it. Online says talk with branch beach says talk online. 3. Was 'sold' on getting a credit card with them Banker promised to handle autopay for us. Then when we actually needed autopay it wasn't setup , I got a 30 day ding o credit, and they wouldn't resolve it. Combine with never fixing my online banking I was dependent on their honesty in getting my autopay setup. I was certainly wrong to trust them. When I tried to fix the credit issue I had to make 10+ calls all said they would fix it - except last one they said. Oh it was never on autopay. I left. At another bank a private banker helps me, has gotten me multiple quality loans at better rates and terms than greenstate - and the part 5-6 cars in last 5 years greenstate fails every time. Extremely poor customer service, not competitive, and just drops the ball in handling important documents. I will Steer clear and never go back!!!GreenState Credit Union
Date: 08/12/2023
Hello *******, we sincerely apologize for the numerous challenges you faced during your time with us. The mishandling of your car loan title transfer, online banking issues, and credit card autopay setup are all deeply regrettable. Your feedback is invaluable, and we are committed to rectifying these issues. We are actively working to improve our processes, enhance online support, and ensure accurate communication. Should you ever reconsider, we would welcome the opportunity to address your concerns and provide a more positive experience. Thank you for sharing your feedback, and we apologize for any inconvenience you've experienced.
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