Reviews
This profile includes reviews for GreenState Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 53 Customer Reviews
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Review fromSeng X
Date: 01/18/2023
3 starsSeng X
Date: 01/18/2023
Their online account payment system doesn't offer anyway to make principal payment for our car loan. Sure, they had the lowest interest rate when I refinance my car loan with them, but with no options to make principal payment, you'll have to pay out the loan in it's full term. You can make a principal payment, if you call them after you make your extra payment, but WHY do I need to do this? This is such an easy feature to implement. If I had access to their code, I can hire a couple of developers from India to add this feature within a month. Just stay away from this Credit Union, unless you like to payout the full term of your loan, which makes no financial sense, or you like to wait on hold with a phone call to their call center. Get a loan from a company that offers principal payments, even if you are 1/2 point or more on the Interest rate.
GreenState Credit Union
Date: 01/20/2023
Hello ****, thank you for taking time to leave us a review and candid feedback. We're sorry to hear you have not been satisfied with our online banking and ability to make payments. We recently updated our online banking to allow members to make principal payments online as well. If you'd like help with completing a principal payment online, please give us a call at 319-339-1000 and we'd be happy to help. Thank you for your membership!Review fromNicole M
Date: 01/13/2023
1 starNicole M
Date: 01/13/2023
My experience is with the company in general! My account would not be overdrawn if GreenState didn't charge me $700+ in fees! I have my account set up with direct deposit for my paychecks every other Fri so funds are always being deposited. I would not knowingly let my account get so overdrawn, I don't know anyone who could afford to throw away that much money! This is not okay!
It's outrageous and unacceptable. I am a single mom on one income and because of this I have not been able to pay my Jan rent or buy groceries to feed my child. I have never experienced anything like this with any of my previous banks which tells me that your instituition is just out to steal as much money from your members as you can. Shame on you for treating members like this! I will be closing my account this afternoon!GreenState Credit Union
Date: 01/17/2023
Hello Nicole, thank you for taking the time to leave us a review and candid feedback. We're sorry to hear you have run into issues with fees on your account. We'd be happy to review your account with you if you could please contact our team at 319-339-1000 or 800-397-3790. Thank you, we look forward to speaking with you soon.Review fromJulie B
Date: 01/10/2023
1 starJulie B
Date: 01/10/2023
I've never worked with a bank that makes this many mistakes. They have repeatedly messed up our loans, didn't set up our escrow, messed up the closing documents. One time, a man called me to threaten me that if I didn't make my mortgage payment I would be turned over to a collection agency - even when I told them I had made the payment (I've never missed a payment in my life). I had to go back through my cancelled checks to prove that I had made the payment and they called to acknowledge they had put it in the wrong account!! I have my insurance set up to notify them yearly that I have proof of insurance and regardless of my insurance company sending the documentation I receive a threatening letter stating that since I did not provide proof of insurance they would purchase some on my behalf. After checking with my insurance company - they had sent the documentation. This has happened multiple years in a row. I'm not sure how they are allowed to stay in business and if we could move our mortgage we would gladly do so but we have an amazing rate with them and rates have been steadily increasing. They are horrible.GreenState Credit Union
Date: 01/11/2023
Hello Julie, thank you for taking the time to leave us a review and candid feedback. We are very sorry to hear about the issues you've run into with your mortgage you have with us. It is absolutely never our intention to make you feel threatened about your loan payments or insurance coverage status, and for that we'd like to sincerely apologize. If you have any questions or concerns about your current loan/insurance status, please contact our Mortgage Servicing team at 877-527-3550 or [email protected]. Thank you!Review fromJesus G
Date: 01/05/2023
1 starJesus G
Date: 01/05/2023
My name is jesus I got a car loan with them back in 4/4/2022 long story short I bought insurance with this vehicle the same day I got it 2 months later they call me that they don’t see insurance on my loan so they told me to upload my insurance declaration to their third party who verifies insurance so I did to give them ..2-6 weeks later I called to confirm that they got my insurance they said yes ..and so I thought everything was good because I had this car on auto pay insurance verified etc .. came to find out 2 weeks ago that my loan balance went up because they bought a premium insurance which cost around 6,800 dollars and a 550 dollar increase monthly so they reported to my credit that I made late payments because I had it on auto pay for the original amount and not wasn’t receiving enough money for their premium… I spoke to someone which was very rude to me and claiming they’re third party verified my insurance on October 4 , 2022 and not April 4 , 2022 which is a lie because I already uploaded the insurance declaration and I spoke to my insurance manager and they said they never called them to verify my insurance even after I upload the my insurance declarations that date effective since 4-4-2022 with no loss of coverage since vehicle was purchase very very bad experience ..after couple hours with my insurance and one of their representatives they cleared said sorry because they screwed up but they effected my credit score tremendouslyGreenState Credit Union
Date: 01/06/2023
Hello Jesus, thank you for taking the time to leave us a review and candid feedback. We are very sorry to hear you experienced issues with proof of insurance on your vehicle loan with us. It is never our intention to make mistakes that cause stress and for that we'd like to sincerely apologize. Unfortunately, we are unable to comment on the specific details of your account, however we would be happy to address any questions or concerns you may have if you could contact us at (800) 446-3719. Thank you!Review fromJenny B
Date: 01/01/2023
1 starJenny B
Date: 01/01/2023
I visited the branch on SW 9th in Des Moines. I am not a member but was given a check from this Credit Union. I wanted to try this Credit Union to see if I open a business account . This is by far the worst experience. I first drove thru to cash the check, the employee advised me to come inside because they needed to see me physically walk in to cash the check. It didn’t make sense because I presented all the necessary IDs. Then when I did come into the lobby, the branch manager advised me to cash the check I would need to endorse the check and add my full social security on the back of the check. I was fine with endorsing the check and even providing a thumbprint but my full social security, that was unnecessary. He stated that was the process yet he couldn’t provide that to me in writing. As a branch manager, he was not helpful and wasted so much time talking to a helpline. No knowledge of what he was telling me just making things difficult. They were being unhelpful on purpose because of my race by asking for my SS number and assuming I didn’t have one.
This was unacceptable.GreenState Credit Union
Date: 01/05/2023
Hello Jenny, we're sorry to hear you are unhappy with the non-member check cashing process we use at GreenState. It's absolutely never our intention to make you feel like we are being unhelpful or being discriminated against in anyway, and for that we'd like to sincerely apologize. Also, while it is not our policy to make your write your SSN on the check itself, we do need to collect it as part of our process, and we apologize if our staff did not do that accurately. If you have any questions or concerns, please contact us at 319-339-1000. Thank you.Review fromAllen C.
Date: 12/04/2022
1 starAllen C.
Date: 12/04/2022
I got a loan from these people and in the year since I started doing business with them they have taken more than a thousand dollars in overdraft fees for purchases that I didn't make. I have been making my payments every month and today out of the blue with zero warning they came and took my truck. Yes I missed a couple payments back in May but nothing has ever been mentioned about them. I figured they added them to the end of the loan. I took my money out of that bank a few months ago because they just kept pilfering money out of my account. One time I sent them some extra money to try to get ahead an they took the extra and paid my loan payment with the rest. They have got to be the worst bank or credit union ever.GreenState Credit Union
Date: 12/06/2022
Hello Allen, thank you for taking the time to leave us a review. We're sorry to hear that you have been unhappy with your loan experience at our Credit Union. While we cannot comment on the private details of your account with GreenState, we want to let you know that we make many attempts to contact our members and setup payment plans before repossessing a vehicle. We'd be happy to answer any of your questions if you could please contact our account resolutions team at (800) 446-3719 or [email protected]. Thank you.Review fromJennifer K
Date: 12/01/2022
1 starJennifer K
Date: 12/01/2022
Worst experience ever with a credit union. They nickel and dime you every chance they get. They charged me ATM withdrawal fees no matter where I pull money from, and because I don't have direct deposit setup or have ACH deposits I do not qualify for their special rewards checking that doesn't charge fees allegedly. I'm a business owner! I do not get a paycheck to have direct deposited! I have deposits all month long from my customers via Facebook or cash app or member to member transfers and have for the past year on a very regular basis. But because they aren't set up via ACH it doesn't qualify. I'm being discriminated against for working harder than everyone else and bringing myself up out of nothing and establishing a business and becoming successful. Because of that I don't qualify for their little rewards checking account. I asked for an exception and the employee that I was chatting with refused to even send the exception to someone with authority, telling me it would be denied! What kind of a person does this? What kind of a company does this? Credit Unions should work with you and for you not against you!!GreenState Credit Union
Date: 12/02/2022
Hello Jennifer, Thank you for taking the time to leave us a review and candid feedback. We're sorry to hear you are unhappy with your accounts with GreenState. Unfortunately, we are unable to make exceptions to the qualifications of our rewards type accounts, however, you are able to meet that ACH requirement by doing any type of ACH transfer, even between another account you own or your own PayPal/online service account. Additionally, we only charge the non-GreenState ATM fee if you opt to use an ATM out of our network, however, we do offer free access to over 70,000 ATMs nationwide as part of the Allpoint and CO-OP ATM networks. If you have any questions or concerns please contact us at 319-339-1000. Thank you!Review fromDesmen D
Date: 11/02/2022
1 starDesmen D
Date: 11/02/2022
WORST CREDIT UNION EVER, DOESNT HELP THEIR CUSTOMERS. They signed me up with a checking account that had the lowest daily limit without informing me that information, even if you go to an atm that doesn’t charge an atm fee, you’ll get charged from GreenState. Customer service is literally horrible, if I had a purchase as low as .50 they’d charge me an overdraft fee of 30+ dollars each transaction that they excepted and when I wanted them removed. They told me they could only remove ONE FEE per year. THE ABSOLUTE WORST CREDIT UNION/ BANK ESTABLISHMENT. NEVER AND I MEAN NEVER BANK THERE.GreenState Credit Union
Date: 11/21/2022
Hello Desmen, we're sorry to hear you are unhappy with your account you have with GreenState. Most of the fees that we charge can be easily avoided. We'd be happy to review your account and help you to avoid any issues in the future if you could please contact us at 319-339-1000 or 800-397-3790.Review fromLindsay K.
Date: 11/01/2022
1 starLindsay K.
Date: 11/01/2022
They try and charge you for everything they charge you for overdrafts and getting your account to positive, if you have a car loan through them every year they will tack on 2500 for car insurance even if you have it with someone else, if and when you catch it they take forever to reimburse you for the funds they basically steel from you! Watch out they will steel anything they can get from you! Watch your accounts and your loans!GreenState Credit Union
Date: 11/02/2022
Hello Lindsay, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear you have been unhappy with your accounts with GreenState. We offer many ways to avoid fees at GreenState and only charge CPI insurance on loans if we have not received the required proof of coverage. We'd be happy to review your accounts with you and answer any questions if you could please contact our account resolutions team at (800) 446-3719. Thank you, we look forward to speaking with you soon.Review fromSonja P.
Date: 10/03/2022
1 starSonja P.
Date: 10/03/2022
If I could give them a negative Star I would! I have an auto loan with GreenState, it has by far been the worst experience of my life! I could go into detail but judging from their response to other complaints, they still have an excuse for everything, instead of looking at all of the issues and then looking at themselves and the way they treat customers and take advantage.
Whoever reads this, please take note: Avoid doing any business with GreenState, you will have years' worth of frustrations!
I wish someone would look into all of their loans and business structure because I am almost positive there is fraudulent and crooked things going on with this bank!! No one is ever saying the same thing, their policies seem to change whenever they just need to cover up another lie or mistake, they made. If a business could be labeled Narcissistic, they would fit the bill.
If I had the time and money I would, I am that certain this company is taking advantage of customers.GreenState Credit Union
Date: 10/05/2022
Hello Sonja, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear you are not happy with your experience with us. It is never our intention to make excuses or cause frustrations when working to resolve an issue. We'd be happy to look into your case with you if you could please contact our Account Resolutions team at (800) 446-3719. We look forward to working with you soon.
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