Reviews
This profile includes reviews for Home Warranty of the Midwest, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 204 Customer Reviews
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Review fromJ. B.
Date: 05/23/2023
1 starJ. B.
Date: 05/23/2023
Be sure to read the entire policy before filing a claim. We filed a claim for our water heater having thermostat issues and a slight leak on day 27 after activating the policy, and the policy states it will not cover leaks within the first 30 days. So they covered nothing. Our only consolation is that we didn’t pay for this policy. Would not recommend to others.
Home Warranty of the Midwest, Inc
Date: 06/08/2023
Upon escalated review, we reversed our decision and have granted the maximum allowed on this claim. We kindly request that the reviewer consider amending the review. We certainly apologize for any misunderstanding and hope to have you as a valued customer for years.J. B.
Date: 06/19/2023
Upon further internal review, Home Warranty reached out and reversed their decision. The office manager was receptive and granted a return on our claim.Review fromLee C
Date: 04/24/2023
1 starLee C
Date: 04/24/2023
First thing you should know is that they will really only cover about 40% of any repair (in practice). They covered about 700$ of our 1800$ water heater replacement. They would only pay for the cheapest possible replacement and 50$ for installation. It would have meant a huge downgrade from our previous unit. They claim to cover reasonable labor cost but when I asked them how 50$ was reasonable they told me "do it yourself". When Our refrigerator went out but they would not cover a cent because it is under partial manufacturers warranty. The manufacturers warranty does not cover cost of Freon, labor and some parts. So we are stuck paying the 645$ out of pocket. Not sure what these guys a good for, would strongly suggest finding another home warranty company.Home Warranty of the Midwest, Inc
Date: 06/01/2023
Lee, we show the bill from the plumbing company was $925 and we covered $825 on the water heater. The $100 difference is your deductible. We also show we replaced your sump pump, paid an air conditioning claim, and yes, the compressor to your refrigerator was under mfg. warranty so you needed to contact the manufacturer for claim coverage. We will not duplicate coverage already provided by the manufacturer. We certainly regret to hear that you were less than satisfied. We clearly outline our coverage in our terms and conditions and strive to be transparent in our coverage.Review fromCecilia L
Date: 03/22/2023
1 starWe purchased a policy in Sep '22 that included $2,500 coverage for HVAC. Our home inspection 3 weeks prior to closing on our house and purchasing the policy showed the system was in good condition. Routine maintenance in March '23 (still well within the coverage period) showed various issues with the AC had developed. We got estimates for repair and replacement and shared all this documentation with HomeWarranty, Inc. They denied our claim on a technicality:
When I called to file the claim, they asked if we had been using the AC. I said no, it's been winter. They thus denied us, saying coverage only applies to units that were working properly and that this could not be determined since we hadn't been using it. They said the home inspection was invalid since it was done 3 weeks prior to the policy start date. I explained that we also did our due diligence the day of closing, turning on all appliances, faucets, etc. to make sure everything in the house was still in proper working condition. Additionally, when I filled my husband in a couple hours later, he called them and let them know that he had actually run the AC with no problem over a hot weekend in October when he was doing work on the house and that I hadn't been aware of this when I called. (We didn't actually move in till January but were intermittently there doing work before that.)
They refused to consider both the clarification of having checked the system the day of our closing as well as my husband's additional info, and insisted that because my first answer was that we hadn't been using the AC, that our claim must be denied. We now have to find an arbitrator and go through a binding arbitration process, as the contract requires this rather than allowing for a court case.
They are running a bad-faith scam operation. This should have been a very clear-cut, easy to approve case.
Additionally, I had to deal with a lot of sexism from the claims rep, and they won't release the recordings of our calls.Review fromCarlos F
Date: 03/21/2023
5 starsCarlos F
Date: 03/21/2023
Great service! We purchased our home in May 2022. Carlos was our Home Warranty Rep, and explained all the details of the warranty to us, and he answered all of our questions, and he is always available to respond to any inquiries. When our water heater stopped working he worked with us on how to file the claim and get the maximum dollar amount approved, the same thing when our refrigerator started leaking. He even helped us find the best deal on the market. Extremely recommended!Home Warranty of the Midwest, Inc
Date: 03/23/2023
Thanks, Carlos! Appreciate the nice comments and strong recommendation.Review fromRonald J
Date: 03/02/2023
1 starWe had bought a house in May of 2022 & a home warranty at homewarrantyinc was purchased to cover any issue we may have. Well a few weeks after purchasing our home our wall oven went out. We contacted the company and they said they have nobody in this area to help us with our issue. They have done nothing to help us but continue to send out letters for us to update our contract with them.Review fromMakenzie M
Date: 02/28/2023
1 starMakenzie M
Date: 02/28/2023
Waste of money. Should have just put the money I paid in for 4+ years into a savings account instead as it would have been more useful. We had 2 parts fail on our 34 year old heater and the HVAC technicians could not find replacement parts through a reputable supplier and suggested that we have the unit replaced. Home Warranty decided to instead find random replacement parts off the internet, 1 being from eBay. Once the parts finally showed up a WEEK later, the HVAC team installed it and we sent the invoices for all services provided by the HVAC company to Home Warranty. They only compensated us for about half of what the invoices totalled up to, stating they they were only going to reimburse us the amount they thought it should've cost. We spent 17 days without heat just to be taken advantage of. Ridiculous and will not recommend to anyone.Home Warranty of the Midwest, Inc
Date: 03/06/2023
Ms. ******,
Home Warranty has read your comments and appreciates feedback from our customers. We are constantly reviewing and improving our policies and procedures to better serve our customers.
I have reviewed your file with us. The technician diagnosed the failure as the “air intake filter”, part number LB 45918CG. Your technician stated to you parts for your furnace are not available and you should purchase a new furnace. This part is readily available for less than $50.00. Home Warranty estimated the repair cost at $350.00. (There is no record of a second failed part in your furnace.)
Home Warranty does not control the markups in price of replacements, nor do we control the hourly rate of a company. We base our reimbursements on a comparable replacement cost and reasonable labor rates.
We apologize for any misunderstanding which may have occurred with our warranty.Review fromEmily C
Date: 02/06/2023
5 starsEmily C
Date: 02/06/2023
I was first contacted by Carlos when I purchased my home in El Paso. Carlos was very thorough in explaining the warranty and answering my questions. I purchased the warranty and immediately received all the documents I needed. I have used the warranty three times already, and have found them to be extremely reasonable and fair and helping me cover the costs of large repairs to my home. They have always been responsive helpful and I’m very thankful that I purchase this warranty. I recently added extra coverage to my warranty. I just want to thank Carlos and the entire team for being, so incredibly upfront and helpful in this whole process. I highly recommend them!Home Warranty of the Midwest, Inc
Date: 02/20/2023
Thanks, Emily! Carlos is a wonderful area rep and we are so glad to be of service. One of our core principles is to be a company of people serving people. Appreciate your kind review.Review fromEric C
Date: 01/05/2023
2 starsEric C
Date: 01/05/2023
Overall, Home Warranty has been helpful over the years as I have had their service since 2006. In my recent experience our 4 year old dishwasher had a motor fail and was diagnosed needing new motor and wiring, total $624 repair cost. Decision was made by Home Warranty to offer us $399 'replacement' cost. The LG dishwasher originally cost us $862.92 with tax (on sale from 999.99 retail price). When I called to question the replacement cost amount, the service center basically said they only need to match the size of dishwasher, meaning any other dishwasher that can fit into the same spot is fair replacement, and they went further to say $399 was above the cheapest they could find, so we should be appreciative.
In any case, everything Home Warranty did here can be justified on their end as their contract now states they only match 'efficiency and capacity' (though a $399 replacement is doubtful the same efficiency and if capacity measures number of racks, even that was not comparable). But my word of caution here is that if you have appliances that are not basic grade, you will not get a replacement cost that can actually replace what you have. So be careful and I would advise only applying to basic grade appliances. After having the contract for 16 years, I did not expect to be offered $862, but certainly expected more than $399... In general, Home Warranty is beneficial for small repairs, but anything above that on non basic appliances will be an issue. Just some words of caution.Home Warranty of the Midwest, Inc
Date: 01/09/2023
Mr. *******,
Home Warranty appreciates your comments. Customer service is something we value and continue to work with all our representatives, and your comments will be addressed. We do apologize for the verbiage of the representative.
We do price replacement items based on efficiency and capacity. We are not required to match color, brand, or features that are non-essential to the core function of the appliance.
Home Warranty appreciates your business and looks forward to working with you on future claims.Review fromTrace W
Date: 12/27/2022
1 starClaim# 255860
My furnace (Carrier WeatherMaker 9200) had a heat exchanger go out. I needed a replacement furnace, the parts are still made but no furnace technician in the area that i talked to have the parts or can get the parts to fix it. Even the technicians who are distributers of the Carrier brand are unable to get them and couldn't even begin to give me a time frame on when the parts would arrive. The part in MN where I live the temp is between -10 and -20 degrees fahrenheit for high's and lows the week the furnace went out. I don't have time to be waiting on parts and it's dangerous to be leaving space heaters (last thing i needs is a house fire) on in the house when no one is home to make sure the pipes don't freeze in my house.
I did misunderstand the technicians about part availability (I thought they didn't make them anymore). So would like to apologize about blowing up to the phone operator about the parts.
I talked to one technician Home Warranty directed me to and he said he refuses to do work for them anymore because they refuse to cover what they say they would for multiple people he did furnace work for. He told me good luck on getting what they promise. That says a lot doesn't it...Review fromTamra C
Date: 12/06/2022
1 starTamra C
Date: 12/06/2022
I have 2 properties I have bought home warranty with this company. They now have started charging me for a third property that I do not even own. They say they credited me back but my bank has confirmed that it was credited and then withdrawn by this warranty on the same day. The customer service representative I spoke with was the rudest individual I had ever dealt with. He basicly called me a liar. I offered to send banking info to prove there was no credit. He was so unprofessional. I am now on the hunt for new home warranty company for both of my properties as soon as I get my money back they took from me for a property I do not even own.
Warning.... I would not use them unless you have money to throw away on a property you don't own..Home Warranty of the Midwest, Inc
Date: 12/27/2022
We have listened to the recorded calls and cannot find that our CSR was rude in any way. There was some clarification needed as to the property address because the wrong address was given on the initial warranty order from the client. We have refunded any money owed as of December 5th and granted a free month of coverage on the new property.
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