Reviews

This profile includes reviews for Home Warranty of the Midwest, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Home Warranty of the Midwest, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Home Warranty of the Midwest, Inc

  303 S 2nd Ave Rock Rapids, IA 51246-1534

  
• 

  Home Warranty of the Midwest, Inc

  PO Box 1 Rock Rapids, IA 51246-0001

  

Review Details

• Review fromRobert G.

  Date: 10/21/2022

  1 star
  Isn’t it amazing that you changed your website. I got a huge laugh at the reviews you have there now. Only the positive ones. But, I guess when you do the underhanded business that you do, you have to change something to keep the money rolling in. Thank goodness for the BBB and other sites that still allow the people that are totally dissatisfied a place to let other people know how you will do anything to take their money and not honor your claim. It brings me back to your mission statement and how you are there to help. In the long run though, you are only in it for greed. It’s amazing that you are still in business! You sent me a renewal notice in the mail. I responded with a single sheet of paper. Enjoy.

• Review fromSteve K

  Date: 10/02/2022

  1 star

  Steve K

  Date: 10/02/2022

  We had a problem with a couple of our oven burners going to high heat when set on low and Home Warranty Inc. was contacted to make a claim. They said to use anyone but Doug's Appliance. A technician came out from another company and said due to the age of the oven and the cost of parts it wasn't worth fixing since there would be problems with the other burners down the road. He gave his estimate to the agent on the phone. Home Warranty wanted a second opinion from none other than Doug's Appliance.
  Home Warranty Inc had Doug with Doug's Appliance reach out who was extremely rude. He asked how there could be more than one problem with burners and was more concerned about when it started than actually fixing the problem. I then got the run around about not using certified glass top cookware as if that was the cause. Doug does all of Home Warranty Inc second opinions on appliances in our area. It was apparent he worked for them and not the home owner. I spoke with management requesting another company come out since he was rude and I didn't want him in our home. I was told they had the right to pick who they wanted to perform the repair per our contract and they chose Doug.
  A couple months later the other burners failed and did the same thing. The first technician was right and the stove should have been replaced. Home Warranty Inc. chose to cut corners and went with a repair man who is in their back pocket. We ended up buying a new oven while still having the home warranty. I can't say how frustrating this is because the people that buy home warranties need it and can't afford to buy new every time something breaks.
  I highly recommend having nothing to do with this company. From what we were told when the policy was sold to us and what is was when we made a claim were two completely different things. Very disappointed!!!!
  

  Home Warranty of the Midwest, Inc

  Date: 10/19/2022

  Home Warranty appreciates the opportunity to respond to your concerns. We value our customers. Their comments and suggestions are taken seriously so that we can maintain our prominence in the field of Home Warranties.
  
  On May 31. 2022 you phoned Home Warranty and started a claim for your stove. You had a technician come to your home and diagnose the problem as 4 failed switches and 2 failed heating elements not working. The technician also described the switches as all needing to be replaced as they were “blackened.” Our service department then spoke with you and asked questions about 4 failed switches. You alluded to possibly the power failure which was happening approximately a week prior. To further determine coverage, Home Warranty invoked our right to ask for a second opinion. The terms and conditions of the agreement with Home Warranty Inc. listed under COVERAGE #4., reads in part:
  
  “…We reserve the right to obtain a second opinion.”
  
  
  The first company we referred was booked until September. We then referred a second company Doug’s Appliance Service. Doug’s Appliance Service then phoned you with questions about your range to further understand the failures diagnosed. After the initial phone conversation with Doug’s Appliance, you informed Home Warranty Inc. that you were refusing to have them service your home. Our supervisor of the claims department phoned you and explained to you that we would not be further involved in the repair of your range. The terms and conditions of the agreement with Home Warranty, LIMITS OF LIABILITY #14 states:
  
  “Any system or appliance where You have failed or refused
  to provide a service company access to the item or its
  supporting systems is exempt from coverage.”
  
  Finally, your statement of having a technician in our “back pocket” is simply false. Technicians referred by our company do not work for Home Warranty Inc., they work for you, the homeowner. These technicians are small companies, or independents who have agreed to invoice Home Warranty Inc. for our portion of the invoice. This practice alleviates financial burden on the homeowner and ensures the independent contractor will receive compensation for their work.
  
  We do apologize for any inconvenience or misunderstanding which may have been construed from conversations with HWI.
  

• Review fromGeorge V

  Date: 09/15/2022

  1 star

  George V

  Date: 09/15/2022

  Claim #245636. I first contacted Home Warranty (HW) on 8/10/2022 via email to let them know my pool pump housing had cracked. I was instructed to call their office when the pool repair technician was on-site. When the tech arrived a couple of days later, I called HW. After being bounced around to three (3) different people and consistently being placed on long holds taking almost 45 minutes, the tech told HW rep that the pump housing was indeed cracked, could not be repaired or a replacement housing ordered as the model is no longer available. I sent the quote from the HW approved pool company to HW ($3,334.16), knowing that it exceeded the $1,000 max payment for a pool pump assembly unit, but figured I would have at that amount to defray the cost on a new pump system. HW refused, stating that it was in their rights due to the vague wording of the warranty agreement, to only offer $220 as compensation. Their supervisor 'Michael' found a pump housing for $88 on Amazon and sent me the link. After confronting Michael first via email, then over the phone about the absurdity of their offer, letting him know that the Amazon pump body he found was NOT the correct one and there was none to be found on Amazon or Ebay, and that the service call was almost as much their offer of $220, he reluctantly said he would increase the amount to $337.50. That was on 8/24/2022, and I have yet to even receive that amount.
  
  The pump has totally failed, yet they will not acknowledge anything. HW should send a check of $1,000.
  
  Service call $192.50, 2) labor to replace the pump was $510, 3) the pump, fittings, pvc tubing and taxes made up the balance of just over $2,600. HW doesn't care about stepping up, honoring their agreement and being responsible, doing the right thing. They only want to see what they can cheat the customer out of.
  

  Home Warranty of the Midwest, Inc

  Date: 11/18/2022

  Thank you for contacting Home Warranty and allowing us to
  further explain your claim and our handling of said claim.  We always
  appreciate customer input as we strive to make our warranty company number 1.
  On August 11, 2022, You electronically filed a service
  request for your pool pump.  This request from you states:
  “It was identified this late afternoon that the pool pump
  assembly has cracked.  As this is covered under our home warranty plan,
  please contact me with directions to have this confirmed and subsequently
  repaired/replaced as needed.”
  On August 12, 2022, you had a technician in the home to
  diagnose the problem with your pool pump.  The technician, while speaking
  with our service representative, stated that the housing was cracked near the
  suction port and could not be fixed.  At no point in this conversation did
  the technician state to Home Warranty that the pump needed to be replaced.
  Home Warranty Inc. service department researched the
  estimated cost of a housing unit for your pump at $337.50.  This amount is
  based on the terms and condition of the agreement with Home Warranty Inc.
  As of October 3, 2022, you submitted an invoice to us for
  the replacement of a pump motor, purchased on Amazon for $729.00.  Home
  Warranty Inc. has issued reimbursement for our portion of the housing as
  promised and has issued $337.50 to assist in paying for your new motor.
  Home Warranty Inc. has since closed this claim.

• Review fromCreston F

  Date: 08/02/2022

  1 star

  Creston F

  Date: 08/02/2022

  They will use every loop hole to get out of helping their customers out. Numerous times, we were just told "we are not paying for any of that." This was after calling technicians under their recommendations. Rude, unhelpful, and unprofessional are words that come to my mind. I cannot wait to get rid of their "service." Even the technicians that came in rolled their eyes after hearing our warranty was home warranty. They told us that this was the only warranty they ever have issues over. When the technician called, he was on hold for about a total of an hour over a course of a 3 hours period.
  

  Home Warranty of the Midwest, Inc

  Date: 08/05/2022

  Home Warranty has reviewed all information in your file. You have paid $570 to have a home warranty. Your claims reviewed show Home Warranty has reimbursed for claims filed for a total of $1056.53. You have more than received your payment back in claim dollars and to date, have never had a denied claim. Home Warranty has also reviewed the phone calls made and the length of time each call entailed. At no time was your technician on hold for over an hour. In fact, there were a total of 6 phones calls with the technician for an aggregate time of **** minutes. This averages to 4.4 minutes per call, (including hold time) with your technician. We regret this does not meet with your expectations and are certainly available should you wish to discuss further.