Complaints
This profile includes complaints for Aimvo Pest Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people came door to door looking for customers. I allowed them to spray once and paid them. I never once agreed to a contract! I even told our normal bug guy charges $35 every time he sprays. The guy who came to my door even said that he has customers in the area that hes had for over 15 years and that he wants for us to give him a try. Thats all it was, was a trial. I agreed and weeks later I had these bug in my pantry. I tried contacting the girl who sprayed (family owned) she told me to call the office . No one returned my call so I had my guy come out. I then see multiple charges on my credit card from this company. I disputed them and they showed them a picture of my signature. He charged my card for that days service and had me sign . I thought I was signing for my credit card not a contract! He had this little screen so it was hard to see. Never once was I told this is contract nor was I told it would be $65 a month after that! My credit card told me how to redo the case, but people need to know that this company completely scanned me. Had they not fought the dispute, I would have thought they made a error but no they actually sent them my credit card signature and claimed I signed some contract! In the evidence I almost used them to clean my windows, luckily I had a family emergency that made me reschedule.
Business Response
Date: 07/10/2024
We are sorry for the confusion.
If you signed a 12 month agreement with us, then you are subject to the contract policy, which can be terminated early with a cancellation fee. If you have not signed an agreement, then there is no contract under your name, and you may simply opt out of the services.
Please note that the agreement was given for you to sign, and emailed to you before the first service was rendered in case you changed your mind.
Please call our team at ************ if you have any questions.
Initial Complaint
Date:06/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
company showed up at doorstep ignoring no soliciting sign on front door. i brought it to the young mans attention and he claimed his boss makes him do it regardless of no soliciting sings on the property. That's when i got the company's name and told him to tell his boss i was filing a complaint with the BBB to warn others of the way they do business with no regard to the residents they are harassing.Business Response
Date: 06/13/2024
Thank you for sharing your experience with us.
Sadly, we do not dictate where the sales representatives will knock, nor their schedules. They are all their own agents to talk to whoever, whenever they see fits best.
They are just young people trying to make a living.
Thank you for your understanding.
Initial Complaint
Date:05/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I have been paying for this company to come out and take care of our pest control for 2 years. We have asked them to come inside and spray for ants and fleas and they have never done it. Over at least the past 12 months, they have never came and sprayed our yard, but they have been charging us.Business Response
Date: 05/09/2024
We are sorry to hear this. We only charge people if they are currently getting services. Please call our customer service department at ************ for more details on when and how youve been serviced.
Customer Answer
Date: 05/17/2024
The business has not resolved this case. We had called them and they keep gaslighting us telling us we don't know who's been in our home when there's been nobody in our home and we don't know who's been on our property, when we have a ring door **** and know who's been on our property and they haven't once been out to service us.Business Response
Date: 05/29/2024
We are sorry to hear about your experience.
At AIMVO Pest Control, as long as you are a customer you will receive the services designated at least once a quarter, and more often during the summer months. Free retreatments are also available.
If you have a bug problem, feel free to call AIMVO and our support team will get you a treatment for free.
We do keep records of every treatment provided.
Please contact us at ************ with any questions you may have.
Customer Answer
Date: 05/29/2024
Complaint: 21690848
I am rejecting this response because: my husband has reached out several times about never getting any service and nobody ever helps out. They just list the times that they have been out, which in inaccurate because they haven't been out. The customer service has been no help whatsoever.
Sincerely,
*********************************Business Response
Date: 06/10/2024
Please reach out to the office at ************ as we have records of when we have treated your home over the past 2 years that can be shared with you. If you need someone to come inside your home we can let the tech know and setup a specific time for the tech to be there while you're home to make sure this is taken care of.Customer Answer
Date: 06/10/2024
Complaint: 21690848
I am rejecting this response because: we have reached out about the company not coming out to our address. I have a ring camera and I can go back and tell you every single time the company has been there, which is absolutely zero times in the past year. I just want my money back that I've been paying for absolutely no reason.
Sincerely,
*********************************Business Response
Date: 06/17/2024
This will need to be taken care of through the office. We have a manager that is more then happy to hear you out and provide some options for you.Customer Answer
Date: 06/17/2024
Complaint: 21690848
I am rejecting this response because:
I reached out and nobody is willing to get me any kind of refund. I want my $480 for the past year that we were not serviced refunded.
Sincerely,
*********************************Business Response
Date: 06/24/2024
We are sorry for the confusion.
Please go through your contract that was sent to you at the beginning of the service cycle. If the customer service team says no refund is due, that means we held our end of the agreement as indicated in the contract.
Please read it, and let us know if you have any other questions.
Customer Answer
Date: 06/25/2024
Complaint: 21690848
I am rejecting this response because:
You did not hold up your end of the deal. Nobody ever came out and took care of spraying. Nobody ever got ahold if us. Nobody did anything they were supposed to do.
Sincerely,
*********************************Initial Complaint
Date:04/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertising, didn't work through the whole years time. Didn't even show up at all for one of the appointments and said I renewed a contract with them which I didn't. Horrible company please do no give your money to them.Business Response
Date: 04/29/2024
Hello, we hope you are doing well.
Please note that we have records of each visit for each customer. If you have doubts of when we showed up or not, please contact our customer service department at ************.
We hope we can solve any problems this confusion might have caused.
Initial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are claiming I renewed a entire years worth of service over texting? I did not renew as they scammed me into believing it was mosquito control as well, when it wasn't. I skipped october's spray and they said I renewed an entire new year.Nothing was signed and there is no notification in my profile with them. this is fraud!Business Response
Date: 04/25/2024
We are sorry for the confusion. Please, allow us to make this right.
Typically, we dont renew agreements. After your 1 year agreement is completed, you enter a month-to-month plan.
please contact customer support at ************ to obtain help with this issue.
Customer Answer
Date: 04/25/2024
Complaint: 21622053
I am rejecting this response because: This does not resolve my issue.
Sincerely,
*******************Initial Complaint
Date:10/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have buyers remorse but I have left a negative review and I would like to be refunded my $200 for cancellation and possibly the 5-6 months I paid $50 each. I felt like the people they sent out to spray were inexperienced and couldve just been spraying (or dripping) water from their portable containers. No color, no smell, no reduction in pests and that was with an extra visit requested. Never saw the same person twice and I had to walk the around and guide them to crooks and crevices, opening doors and pointing to places theyd missed. I would NOT recommend their service to anyone. On a different note-their customer service is extremely professional, kind, and seemingly responsive.Business Response
Date: 10/02/2023
I'm sorry you were not happy with the service. We train all technicians so they know what they're doing and I can guarantee they weren't just dripping water. We are more then happy to send a technician back out and reservice the home if you would like. If so please contact customer service and they will get you taken care of.Customer Answer
Date: 10/02/2023
Complaint: 20681078
I am rejecting this response because I do not trust the business, nor the technicians that have been out.I cancelled early because I still have roaches and mice.
I think I should not have to pay the early cancellation fee. I dont request my initial fee or the months Ive paid but I never got free of pests.
If you keep the cancellation fee, I will flood social media with the treatments that I got and lack of results.
*********************Business Response
Date: 10/09/2023
I'm sorry you feel this way. Please contact the office and a manager can work with you on this.Customer Answer
Date: 10/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:07/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially called Aimvo to setup service for fleas and mosquitos, I was quoted $49 a month for the service, had my first visit, the tech sprayed for mosquitos and put out the stuff for fleas and put a barrier around the house for the other bugs. They did not once come into the home to spray for me as that was apart of the package. over a month later today 7/6/2023 I called to have a follow up for mosquitos sprayed and to have my home inside sprayed for other bugs and spiders. For one the agent was extremely rude and was like that would be $89 to have them respray, I said no when I signed up and had the tech I was told that if I needed a respray I just had to call and she was like do you want the follow up or not for the inside of the home, I said yes but I also wanted my yard resprayed for Mosquitos, They refused. This is what I signed up for was fleas, Mosquitos and regular bugs, If Aimvo cant keep to their word and contract I signed I want my services cancelled immediately and I will find another company to service my address.Business Response
Date: 07/07/2023
We do a 1 time free mosquito treatment on the initial service after that there is an $89 charge for follow up mosquito sprays. We can service the inside of your home for free for general pests as well as the outside for general pests for free. Please contact the office and they can get your free inside general pest follow up service setup. Thank youCustomer Answer
Date: 07/07/2023
Complaint: 20285666
I am rejecting this response because: that is not what I signed up for I was lied to when I signed up for mosquito and flea service not a 1 time service then locking me into a year service that has nothing to do with signing up for flea and mosquito service. This needs corrected or you can cancel my services and will not be charging me any further
Sincerely,
***************************Business Response
Date: 07/21/2023
Please contact the office and the manager can get this all straightened out for you.Customer Answer
Date: 08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We have filed Chapter 13 recently so this account will be included.
Sincerely,
***************************Initial Complaint
Date:06/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business keeps calling and texting my number daily. I do not answer the phone and the texts refer to my mother's name stating a contract was signed and they are unable to process a payment. Neither of us use any form of pest control company, have signed up for pest control, nor would we be using one in ***** when we are in ********. Stop trying to scam.Business Response
Date: 06/11/2023
Please contact the office and we can get your information updated so you dont continue to receive these calls. ThanksInitial Complaint
Date:05/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a salesman come by my home today and tried to sell me services. I repeatedly had to tell him no that I did not want to want to sign anything. I finally got him to leave. However before he left he was still trying to get me to sign but he started showing me information about my other neighbors and what they pay. There are 3rd party disclosure laws that make this illegal and I saw names and account numbers and amounts. That is complete 3rd party disclosure of someone's account information. This is against the law. You need to find better ways to hook new customers because this is blatantly illegal and honestly if he hadn't have shown me that I might've considered it but I will not do business with a company that will disclose information on their customers.Business Response
Date: 05/19/2023
Thanks for bringing this to our attention. Sales reps are trained not to disclose information about customers so we will retrain on this.Customer Answer
Date: 05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired over a year ago under contract and they came out when we called. The big issue is the treatment did not work on the voles in our yard. No initial inspection was ever performed for voles or the mice we had in our garage. In addition, we had so many wasps that fell out of our patio poles during the past winter. During the last inspection and every inspection, I pointed up a ladder that was needed and where it had to be sprayed. It never happened. An inspector just left from another company and now we have to replace sod from the vole damage in the back yard and my auto was declared a complete loss from extensive mice damage. If this company had done things correctly in the 1st place a lot of this stress and cost would have been alleviated. We are requesting a full refund of all monies paid to them for over a year. The total refund should be $129 x 5 for a total of $645.00 plus any additional up front fees that we paid.Business Response
Date: 05/09/2023
We have attempted to reach out to resolve this with the customer but have not been able to get a response from our voicemail that was left.
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