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Business Profile

Pest Control Services

Aimvo Pest Control LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Aimvo Pest Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aimvo Pest Control LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are forcing me to pay a cancellation fee for services that were never actually rendered. I have cameras on my property there is no record of them ever coming to my property or even contacting me. They put my incorrect phone number down and used that as an excuse for their failure to set up a time for services. I am not the only one with this issue either. They are purposefully locking people into inescapable contracts that have a massive cancelation fee for services that were not actually done. Luckily my credit card got stolen so they couldn't charge anything, but in order to stop them from charging me more I had to pay a cancelation fee of over $200.

      Business Response

      Date: 03/14/2023

      I'm sorry for the confusion. All customers sign a 1 year agreement. If there are any service problems we offer free resprays so that the problem can get taken care of. We will gladly get the problem taken care of if you will contact the office at ************ we can get your phone number updated and get your property taken care of.

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has a very poor way to keep customers. I never received any contract on what it would cost to cancel the service. They did a service for $50 and made it seem we can cancel anytime and never mentioned we had to pay $209 more just to cancel. They ended up charging us $129 which I was advised by manager that it only comes out every three months. First treatment was June 25th and today is august 16th and they charged us $129 and told us we had to pay $209 to cancel. The only thing they could do was just use the $129 already paid to cancel our account. Their flyer says money back guaranteed 100% which is a lie since now we are out $129 and should have been fully refunded.

      Business Response

      Date: 08/29/2022

      I have attached a copy of the contract the customer received in their email after signing the agreement. The customer received a large discount off of the cancellation fee. We feel that by giving this discounted cancellation fee deal we have more then fulfilled our end of the agreement.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aimvo Pest Control came today and I spoke with the technician and informed him that he was to spray inside as well as outside. He said he would after he sprayed the yard. He never came inside to spray.

      Business Response

      Date: 08/29/2022

      It looks like a technician was sent back on the 18th to finish the inside service. If there are any other problems please feel free to contact the office at ************ to take care of anything else or if this problem hasn't been taken care of fully already.

      Thanks

    Aimvo Pest Control LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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