Business Profile

Food Industry

Albertsons Companies, Inc.

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Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
52 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Problems with Albertsons on Flamingo/**************** in ***************. New manager ******* ******** trying to resolve. I spoke with him in detail several times. Some issues - selling old food - he saw dried up chicken and I had to wait 40 minutes for a new batch. All old chicken not disposed of. Continued on-line issue with products and miss pricing such as $4.40 for mushrooms but charged $5, cereal $1.97 but charged $5.49, inadequate inventory so empty shelves from 6am-10am as shipment comes in at 8am and then stocking. Early morning shopping because of heat in *********. Finally put up a sign for self-checkout 15 items or less but inadequate staffing and no cashier at check out line. Today, both were taking breaks at the same time. Earlier multiple attempts with credit card and assist mgr didn't know that limit was $60/transaction and told me I was over limit or if credit card denied because it was stolen. Lots of thefts at this store. Grocery basket stored at far end of entrance and not at entrance. Initially a gift card was issued but continued problems and I requested another gift card for all the inconvenience and pointing out all the above issues including blocked door which is a fire hazard, old goods being sold, lost sales because not stocked, liability issue such as small plastic balloon type ***** on cakes which is a chocking issue. Previously old items in inventory put on shelf including molded cheese as clerks did not check expiration date. New store manager knows me as I am a paraphalegic in an electric wheelchair. Went to store on Friday, Saturday, Monday. Employees didn't know his hours and ******* told me he starts at 7am. Staff didn't know who he was and when I said store manager they said he starts at 8am and on Sat worked 8am-2pm but he said he works longer hours. Off on Sunday but don't know who is in charge. I know that ***** is helpful. This is the most convenient store for me to shop as given bus route as a paraphalegic.
Customer Answer
Date: 06/10/2025
Douglas Lam
Business Response
Date: 06/12/2025
Greetings Douglas Lam:

Thank you for sharing your detailed concerns about your experiences at the Flamingo Parkway Albertsons. We understand how important this location is to you, and we appreciate your efforts to work with the Store Director.

Your feedback regarding expired products, pricing discrepancies, inventory gaps, checkout delays, and accessibility issues has been shared with the appropriate teams for review.

As a gesture of goodwill and to help offset the overcharges you’ve reported, we’ve issued a $15 store credit for in-store use. To redeem it, please provide the phone number linked to your Albertsons account at checkout. Please note that exclusions may apply, including alcohol, tobacco, prescriptions, and other restricted items.

We value your continued support and patience as we work to improve your shopping experience.

Thank you for shopping with us.
Arleen
Customer Support Center
Case ID: 18826554
Customer Answer
Date: 06/13/2025

Complaint: 23446377

I am rejecting this response because: the credit should be higher. They used to have the policy that anything under $5 would be provided free and if over $5 the difference would be provided and a credit would be issued. Continued misringing and my having to go back and forth to carry my computer to prove it and I have to take the bus and I am a paraphalegic. Each bus ride one way is $2. Example: $1.99 cereal charged at $5.99. Mushrooms for $4.40 charged at $5.00. Alcohol charged at $11.99 but on sale for $9.99. Purchased on old fried chicken and showed to Store Manager Michael McDonald and then had to wait 40 minutes for a new batch. Digital coupons not working. They used to have a computer at store so I could pull up account. Usually I have to make several trips to the store because I can only carry so much in my electric wheelchair. Cherries for $.97/pound not available. Other items for sale as per promotion not available. Spending time showing Michael McDonald fire hazard areas. Baskets not available at front entrance because he said they are stolen. Three security guards but grocery carts blocking entrance and I am in wheelchair and have to push them aside. Back room with discounted items expired and I told store mgr they need to be tossed. Also blocking employee room which is a hazard. They pay for 3 security guards who just cluster together doing nothing except blocking entrance. Today, I have to go to store again and I have to go when they open at 6am because of Las Vegas heat. Store inventory not stocked overnight but at 8am and then on shelved by 10am. Items melt or items unable to be purchased. Employees don't know who store manager is and I told him. They said he works only fro 8am-2pm and he said that is not true, he is there at 7am and stays much later. Sunday is his day off. Aisle blocked and I have to find other aisles to go down. I pointed this out to store manager. Not handicapped accessible which is ADA violation. New meat manager cuts meat ike HIspanic meat where prime rib is paper thing and not thick like white/asian/black cusdtomers often like. In Las Vegas, thick cuts of meat is what is sold in casinos. No coverage and brought to attention of mgr and both cashiers on breaks at same time.. I have helped this manager as best as I could. He did tell me I could shop at other store on Twain street and I told him that means a bus connection. If you need me to add more details I can. Request between $50-$100 store credit.

Sincerely,

Douglas Lam
Initial Complaint
Date:05/24/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today Is Saturday May 24, 2025 At 3:00p.m. Is When This Situation Took ******** Fiance Whose Name Is *** Went Into Our Local Albertsons, The Address Is:*************************************************** Go To The Western Union Located At The Customer Service Desk To Pick Up A Money Order That Was Sent To Him, While I Waited Outside To Watch Our Bikes.He Was Helped Out With No Issues, But As He Was Walking Away The Employee Who Helped Him Rudely Said Word For Word:" By The Way Your Little Girlfriend Out There Is 86'ed From The Store And Never Allowed Back On. So If I Were You I Would Pass That Along To Her!" So When He Proceeded To Walk Out The Doors Opened And He(***) Told Me:"Your Apparently 86'ed From Here." Which is why I am now contacting you because there was absolutely no Valid Reason As To Why I am All of the sudden 86'ed and not allowed into the store when I have absolutely done nothing wrong, I didn't even step foot into the store at all for going on about 2 weeks ****** the fact that I didn't do anything, along with the complete Rudeness of your employees along with the security guard who makes it a point to give me dirty looks and acts like she's going to lay hands on me is completely absurd by all means and needs to be dealt with I even s Talked to the manager and nothing has been done. So therefore I'm contacting you looking for any help possible.Thank you.
Business Response
Date: 06/11/2025
Greetings ****** ********:

Thank you for your patience while we worked to address your concerns.Our team has attempted to reach you by phone twice but was unable to connect. In the meantime, we want to update you on the steps we've taken to thoroughly review your concerns.

We spoke with all team members who were working that day, including the customer service associate referenced in your report. Hes an older gentleman who has been with us for some time, and he does not recall making the comments in question. He also shared that he doesnt typically use slang or informal language. That said, we took your concern seriously and had a coaching conversation with him to reinforce the importance of maintaining respectful and professional communication at all times.
We also reviewed the stores security footage from the timeframe provided. There were no unusual interactions or incidents involving our associates and any customers. The video confirmed that the associate remained at the customer service desk during that period. Additionally, our security guard, who primarily observes and does not speak much English, did not appear to engage with any customers in a way that would align with the concern.

We used this opportunity to speak with all our front-end managers to ensure expectations are clearly understood across the board. Weve made it clear that any behavior falling short of our standards will not be tolerated.
Please feel free to reach back out. Wed be happy to connect and discuss this further if you have any additional details to share.

Sincerely,
******
Customer Support Center
Case ID: ********
Customer Answer
Date: 06/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account with ********************** was deactivated without any explanation. I have reached out to their customer service multiple times via web form, email, and phone calls, but have received only a generic response stating:"I apologize if you can't access your account. It looks like an issue is currently preventing access to your account. Unfortunately, I dont have any additional details now, but I am documenting all your feedback."They have not provided a reason for the deactivation, a timeline for resolution, or any steps I can take to regain access. Furthermore, I am unable to create a new account unless I use a different phone number, which is unreasonable and inconvenient.This situation has caused significant frustration and inconvenience, and I am seeking a formal explanation, reinstatement of my account, or at the very least, a clear resolution path.
Customer Answer
Date: 06/02/2025
This complaint has already been resolved.

Thanks!
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17, 2025 I went to an Albertsons store to purchase dog food. I found two large bags of my dogs favorite food and purchased both. When I got home I noticed a coupon on the side of one of the bags for $5 off, and thought, let me save this for next time. But I decided to look at the coupons expiration date because sometimes they dont last long. I was shocked to see that the coupon expired in December of 2023! Then I panicked and looked at the dog food bag, and sure enough it had expired well over 6 months ago, in September of 2024. The concerning thing is that I really dont look at expiration dates on dog food bags - because I expect the stores to keep their inventory up to date. This food that I might have fed my dog if I hadnt randomly seen the expired coupon is at least 2 years old, and well over 6 months expired. Also concerning is I called the Albertsons customer service line and the representative was less than helpful. She said there was nothing she could do and that I had to go back to the store and talk to them directly. I even tried to submit a complaint with her and she kept acting like she couldnt hear me or we had a bad connection. I have full cell and wifi service in my house. It seemed like she was trying to just avoid taking a complaint - and she certainly wasnt trying to offer me any support or even an apology. This is really dangerous to have very very old expired food on the shelves - whether for dogs or humans. Its a legal liability and just terrible customer care.
Business Response
Date: 06/02/2025
Greetings ***** ******:

Thank you for bringing this matter to our attention. We take concerns of this nature very seriously and remain committed to upholding the highest standards of product quality and safety across all locations.

To facilitate a thorough review and ensure appropriate corrective action, we kindly request the following information:

*The address of the store where the purchase was made
*A copy of your purchase receipt

This information will help our internal teams thoroughly review the situation. We appreciate your attention to this matter and will ensure it is addressed appropriately.

Sincerely,
******
Customer Support Center
Case ID: ********
Initial Complaint
Date:05/12/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delivery order delivered to wrong address, spoke with a representative who said I would receive a refund, but later received an email saying my refund was denied
Business Response
Date: 05/19/2025
Greetings ****** ******:

We understand the importance of this matter and appreciate you bringing it to our attention.

After thoroughly reviewing your order and the circumstances surrounding the delivery, we have processed a $60.20 refund. Please allow 5 to 7 business days for the refund to be reflected on your original form of payment, depending on your bank or payment providers processing times.

Thank you for shopping with us.
******
Customer Support Center
Case ID: ********

Customer Answer
Date: 05/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:04/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On my club card **************, you have my primary number incorrect as it should be ************. The contact number on the profile is listed as that number and is correct. I didn't realize this until I downloaded the app and noticed it was not correct.That means the entirety of my purchase history has not been credited to my account, and is going towards someone's account. Also I have not been receiving associated gas discounts.I am asking for compensation due to this error, as the Pavilions employee incorrectly inputted my phone number when issuing the club card. Also I want the purchase history correctly transferred to this account. The incorrect phone number listed on my account is ************, again the correct number is ************ which is listed as the contact number. Why is there even 2 spaces for different phone numbers in the first place?
Business Response
Date: 04/28/2025
Greetings ******* Ii:

Thank you for bringing this matter to our attention.

We have reviewed your account and confirmed that the primary phone number associated with your Club Card (**************) was incorrectly listed as ************. We have now updated the primary phone number to the correct one you provided, ************.

Regarding your purchase history and gas rewards, we have found a store account related to your correct phone number. As a resolution, we have added 484 points to your account and issued a $15 store credit, which you can use on your next in-store purchase.

Please wait 24 hours for the in-store credit to be fully added to your account. To use the credit, simply enter your correct phone number at checkout. Please note that exclusionary items may apply.

Additionally, we suggest waiting 24 hours for your updated transaction history to appear. You can also view it sooner by logging into the app, selecting Family Member, and checking your in-store account where your purchase history will be visible.

Thank you again for your patience and loyalty.

Sincerely,
******
Customer Support Center
Case: ********
Customer Answer
Date: 04/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Ii
Initial Complaint
Date:04/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Complaint About Deletion of My Albertsons Online Account Dear ********************** Customer Service,I am writing to formally express my dissatisfaction and concern regarding the recent deletion of my online account with **********************. This unexpected action has caused significant inconvenience, and I believe it is essential for your team to investigate this matter thoroughly.Account Details Account Holder Name: *** ***** Email Address Associated with the Account: ******************* Phone Number: ************ Issue Description On 4/7/2025, I attempted to log into my Albertsons online account, only to discover that it had been deleted without any prior notification or explanation. This account was crucial for managing my grocery shopping, accessing personalized deals, and utilizing the benefits of the Albertsons for U loyalty program.Request for Investigation I kindly request that your team research the logs related to my account to identify the responsible party or system error that led to this deletion. It is vital that you determine whether this was a result of a technical issue or an unauthorized action by an employee.Furthermore, I would appreciate it if you could restore my account as soon as possible, along with all associated data and rewards points. The loss of access to my account not only affects my shopping experience but also undermines my trust in your Albersons services.Conclusion I hope for a prompt resolution to this issue and look forward to your response. Please contact me at your earliest convenience via email so we can discuss this matter further and take action against the responsible employee.Thank you for your attention to this urgent complaint.
Business Response
Date: 04/15/2025
Greetings *** *****:

Thank you for bringing this to our attention. After a thorough review, we were unable to locate any active or deactivated account associated with the phone number *************) or email address ********************* you provided.

To assist us in continuing our investigation, could you please share any additional details you may have related to the account? This could include:

An order number from a recent transaction
A Club Card number (if available)
A physical receipt from a prior purchase

Any of this information will help us better locate your account and move forward with resolving your concern.

We look forward to your response and will proceed as soon as the requested details are provided.

Sincerely,
******
Customer Support Center
Case: ********
Customer Answer
Date: 04/15/2025

Complaint: 23194036

I am rejecting this response because: ************ lacks integrity and this issue needs upper level support. This account was active for a few years.
These people are careless. How can you see it if your staff deleted it. Look at Admin logs.

Sincerely,

*** *****
Business Response
Date: 04/22/2025
Greetings *** *****:

Thank you for providing the screenshot. Unfortunately, the information in the screenshot alone is not sufficient for us to locate the correct account. To assist you more effectively, we kindly ask that you provide the following details:

Name on the account

Phone number associated with the account

Recent transaction details, including transaction date and amount

A copy or photo of your most recent physical receipt (if available)

This additional information will help us ensure we are investigating the right account and resolve your issue promptly. We appreciate your understanding and cooperation.

Thank you for your patience.

Sincerely,
******
Customer Support Center
Case: ********
Customer Answer
Date: 04/25/2025

Complaint: 23194036

I am rejecting this response because:
You have my name email and number, I provided date with screenshot of my last payment transaction. I'll have the bank request a receipt and dispute the charges, You need to get upper level support to investigate. This is not going to go away and will be addressed to show your negligence.

Sincerely,

*** *****
************
Business Response
Date: 05/02/2025
Greetings Vic,

We appreciate your responses regarding your account that got deleted.

We have checked the information that you provided, which includes your name, phone number, email address, and the screenshot. Based on the information, your email address or phone number does not have a footprint indicating it was used to create an account under your name, and the screenshot does not provide any transaction information at all. Please note that an account in our system can only be deleted by the customer through our website, and it will send a verification code to the email address linked to the account to be fully deleted. Once you confirm your request by clicking on the above link, our Privacy Analysts will begin processing your request. We are required by law to verify that the person making the request to know or delete information is the consumer about whom we have collected information. In order to do so, we will match the information you have provided with your request to the information we have in the Albertsons database about you. Please note, if we are not able to verify your identity.

For requests to know or delete your personal information, we will send you a communication that describes our response to your request within 45 days. In certain cases, we may need up to an additional 45 days to process your request. If so, we will notify you within the original 45-day period that we will need extra time to process your request.

If you have any receipt from any in-store transaction or an online receipt from an online order, we are happy to check this for you.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 05/09/2025

Complaint: 23194036

I am rejecting this response because: you are time wasters talk to the employees at ****************** location *****, ****** know me from my shopping
at Address: ****************************************
Phone: **************

Sincerely,

*** *****
Initial Complaint
Date:04/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** needs to process now Full Refund & this is because the unnecessary, drama caused by their staff!The 720Pts need to be credited to my ACCT attached pics!The mishandle and countless senseless TEMPLATE emails are an Injustice! (Resolution was manipulated and this is far from right) FOOD QUALITY IS A PRIORITY AND OBLIGED DUTY BY ALL GROCERY STORES! No near expired NO EXPIRED and NOT FRESH or missing items mistakes! To their staff that actually, dont do their job! Countless emails I have to resend 10/15X each time and response is a taunt and irrelevant aspect! THE STAFF does jot read emails they just use a TEMPLATE Email! Fill in the customer name order # and response that is a nerve wreck dead end! Just a scoreboard to emails sent pretentious and all BUT CUSTOMER CARE or RESPECT SFWY CUSTOMERS! SNAP IN REFUNDS IS LESS THAN AN HOUR AFTER PROCESS! The Staff various were sending emails and did the process ever so late as they state! And NOOO it was never process and its 12 days tomorrow! Then the promotion tiers provided by **** i overly spent and as I inquired these 720 PTS! I sent the Snap Receipt that detailed the charge date as it needed to be 3.31.25! Then the staff to taunt and stall in delay claim what promotion need screenshot! I SENT THE SCREENSHOTS 15x and their employee failure to their team and Sfwy, &Customers sent me no you dont qualify!< Ma.karmina CST ********> I have used proper approach firm one too and rant to their wrongs and its too unethical practice no customer deserves! Snap Pymts w/no other grocery store doesnt take 7/10/12/15Days to process a Snap Purchase. As such refund is processed within hours&is credited! ******* has no right to hold my Snap Pymt. Nor their staff not process refund as they should have initially & tell me massive emails later they didnt! Now this drama created by their CST Staff I demand a Full Refund+Del Fee, 720Pts to mySF Loyalty acct! I have been very tolerant&I been loyal to SFWY for such degrade tact mishandle!
Customer Answer
Date: 04/14/2025
BBBs Complaint Case # as you,.

Can see below BBB has acknowledge receipt of my complaint! Also I forgot to enclosed the Snap EBT Receipt # that was charged the night of 3/31/25! <As their promotion ******** for the 720pts was on full effect, at time of purchase> ******** I have tolerated far too long, as they even lie and are dishonest To actual date in purchase! ******** as Albertsons is a WC chain! Even the time makes no sense in receipt either! Its displays aprx 5am on 4/1 BUT,..

Their email acknowledge like mySNAP EBT Receipt is same date as I actually, <created this purchase!> Through today, they have lied <apology in using, this term but, too true on their behalf> about a refund! Their **************** Team is exceptional, on deceptive and stall tactics! <uneducated template email set that just fill in a change recycle in Name and Order #>

Please update Me w/my BBB Complaint Case # as you, can moving forward! ******** does have the Snap EBT Charge Receipt BUT, I should have included in my BBB complaint as I created it on Thursday, 4/10/25@1435:31 PDT! <and this is my time in the West Coast!> BBB Staff and Case Managers should you, need to submit this Receipt to Albertsons/********

You, have my full consent to forward and in and w/your discretion part of this email! <or whole email etc!>

Have a nice day, and be safe!

Sincerely,

*****

SNAP EBT Payment Receipt they initially, charged as my Order was placed and charged!
Business Response
Date: 04/18/2025
Greetings *****,

Thank you for contacting us regarding your order and refund request.

We understand that you are seeking a refund for order *********. We have thoroughly investigated the matter.

Based on our investigation, we have noted multiple attempts to request refunds for this order and several previous orders. Consequently, we escalated this matter for approval. However, your request was denied due to the high number of refund requests from your previous orders. Additionally, it was confirmed that the order was delivered correctly on 04/04/2025 at 09:22 AM.

Thank you for your understanding.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 04/18/2025
I am rejecting this response because:
******* as you, need to be corrected and your deceptive statement/explanation is a further insult! A massive disrespect and nonexistent so, HERES THE ***** AND FACTUAL OCCURRENCES:
1. I HAVE EMAILS THAT YOUR CUSTOMER SERVICE TEAM STATED THAT MY REFUND WAS IN FACT BEING PROCESSED LATE! FYI:THRU TODAY IT YET TO BE DONE AS I WAS LIED BY YOUR **** TO YET AGAIN!
2. THE 720PTS SHOULD HAVE BEEN ACCOUNTED W/THIS 3.31.25 PURCHASED ORDER AND WAS NOT! I KID YOU NOT I HAVE AN EMAIL THAT PROVES YOUR COLLEAGUES AT CUSTOMER SERVICE TEAM **** IS A MASSIVE DEFICIT! THEY ARE INCOMPETENT and INCONSIDERATE! THEY MASTER IN BEING A WALKING SENSELESS HANDBOOKS!
3. ANY ORDER/S AS YOU SADLY DARE TO REFER TO WERE DUE AND ******* DISGRACE IN PUSHING EXPIRED FOOD OR ROT MEAT OR **** ***** SPOILED VEGGIES ETC! FOOD DELIVERY IS AN OBLIGED DUTY FOR YALL TO PROVIDE EXCEL QUALITY AND NOT NEAR TO ANY EXPIRED OR EXPIRED FOOD! ITS A DISGUST AND DISGRACE TO DELIVER FOOD THAT IS QUESTIONABLE AND NO ******* I WONT EVER PAY FOR LACK IN QUALITY FOOD! FYI: WOULD YOU NOT ADVOCATE NOR DEFEND YOUR POCKET PAYING DEGRADE AND NOT FRESHNESS IN FOOD! YALL WOULDNT PAY AND WOULD BE WORSE THAN I AM! I DEMAND A FULL REFUND AND AS A COURTESY IN LACK OF RESPECT CREDIT THE 720PTS BECAUSE YOUR AGENTS NEVER ACCOUNTED THIS ACTUAL 3/31/25 PURCHASE TO BEGIN WITH!
4.I WONT ALLOW THIS TOLERANCE I HAVE SHOWN TO YALL OR THE STUCK ON STUPID MODE YOUR CST **** IS! THEY USE A TEMPLATE EMAIL JUST ADDING ORD# and CUSTOMER NAME AND THEY ARE A NIGHTMARE! I WONT BE BULLIED OR NOW
5.I HAVE ALL DATA EMAILS TO EACH OCCURRENCE SINCE YOU STATE PREVIOUS ORDERS! ******* YOUR STATEMENT AND TACTICS THE POINT OF HOW INCONSIDERATE IRRESPONSIBLE ******* IS THATS FAR NOT OKAY! AS AN FYI PAY YOUR EMPLOYEES MORE MONEY DO THEY CAN CARE MORE! YOUR SHOPPERS ARE DISMISSIVE AND IGNORANT TO CUSTOMERS NOTES AND WANTS! THUS IS ALSO KNOW FACT OF YOUR CUSTOMER SERVICE TEAM! THIS IS WHY ON ALL PLATFORMS REVIEWS ALBERTSONS/******* AVERAGES 1.9! ARE YOU KIDDING ME????
6.IF I DONT GET A FULL REFUND AND THE 720PTS JUST BECAUSE ALL THIS IS FAR TOO UNNECESSARY AND NOT ETHICAL ON ******* CST **** WHO SHOULD BE FIRED YES FIRED!!!! I WILL CONTACT EBT AND THE OREGON HEALTH **** AND I WILL VOICE ALL ******* IS WRONG ON!

******* I HOPE THAT WHEN YOU USE YOUR ***** POCKET TO FEED YOUR FAMILY/CHILDREN ALL YOU LOVE TO GET ROT CHICKEN OR SPOILED EGGS OR EXPIRED FOOD **** NOT FRESH PRODUCE, ROT BLUE LIKE BRUISED MEAT OR QUESTIONABLE SEAFOODTO NAME A FEW! IN SEEKING WRONGED TO BE RIGHTED I HOPE YOU GET SOMEONE WHO IS WORSE..FAR WORSE THAN I GOT WITH YOU!!! REFUND 720PTS NOW AND ASAP!!!!

******* NEEDS TO GUT/FIRE ITS STAFF AND HIRE RESPONSIBLE AND PROPER +IQ INDIVIDUALS AND PROMOTE PROPER FRESH TOP NOTCH QUALITY FOOD! HEALTH IS A PERSONS TRUE WEALTH ONLY TRUE VALIDITY that NO MONETARY OF WORLDS CURRENCY CAN COME CLOSE! ******* ALBERTSONS STOP MESSING AND DESTRUCTING THAT HEALTH! REFUND/720PTS NOW!!! Any typos I AM NOT CHECKING THATS HOW IGNITED ANGER I HAVE READING YOUR STAFFER ******* DERANGED UNTRUE AND BLUNTLY HIS LIES IN A ***** STATEMENT!!!

******* SHAME ON YOU AND AGAIN IN THE MANY EMAILS YOUR CST **** HAS EARNED RAW AND BLUNT NO SUGARCOATING MODE EITHER!IN CLOSING I AM ADDING I GAVE YOUR DELIVERY ASPECT MANY CHANCES TO BE A GOOD SERVICE! ITS NOT AND WORD TO THE WISE:ALL I STATE I CAN PROVE YOUR DELIVERY SHOULD BE GUTTED AND RECOURSE TO PROPER **********x FRESH NOT EXPIRED FOODS/TOP QUALITY!!!!
again FULL REFUND NOW!!!!

Sincerely,

***** Hatzistamatiou
Customer Answer
Date: 04/19/2025
I GOT THIS VM LATE FRIDAT NIGHT! I NEVER GOT ANY REFUND TO THIS ORDER IN QUESTION! EVEN THOUGH ******* CLAIMS I HAVE AND ******* EMAIL STATES I WAS NOT DUE ANY REFUND! ITS BEEN OVERLY ABSURD NO REFUND PARTIAL OR OTHERWISE HAS BEEN GIVEN. ITS 21 DAYS AND COUNTING!

-ATTACHED BELOW ****** AS FOLLOWS:

APRIL ******* IS EMAIL PRETENTIOUS APOLOGY IN DELAY OF PROCESS REFUND.I STATED IN MY RESPONSE TO THIS AUGUSTOS EMAIL HE HAD AUDACITY TO SEND ME THRU BBB AS EXPLANATION! EBT REFUNDS DONT TAKE FROM 4/9/25 TO DATE 4/21/25 a MASSIVE 12 DAYS DELAY! THEIR CST **** NEVER PROCESSED ANY REFUND TO THEIR DEGENERATE DISCRETION! UNACCEPTABLE I DEMAND FULL REFUND SND THISE 720PTS ASAP! NOTHING LESS THAN WHAT I AM STATING *******!!!!

THEIR CST EMPLOYEE ******** WROTE AS ATTACHED HER EMAIL BELOW TOO!!!!

On Apr 9, 2025, at 13:17, ************ (Albertsons) <**************************************************************************************************************************************************> wrote:

Hello *****,

Thank you for reaching out to us. We sincerely apologize for the delay in posting your refund to the EBT card. As much as we would like to process it immediately, we must adhere to the standard timeframe required for refunds.

Please rest assured that you will be notified as soon as the refund has been posted. We truly appreciate your understanding and patience during this process.

If you have any further questions or concerns, please dont hesitate to contact us.

********,
Customer Support Team
********

****** PLS KINDLY FORWARD THEM THIS EMAIL AND ITS SUCH SHAME! INSTEAD OF KIND TRUSTING ELEMENT ******* ALLOWS THEIR EMPLOYEES TO BE:

IRRESPONSIBLE-NO ACCOUNTABILITY-EMPTY PRETENTIOUS SORRY BUT FAR NOT SORRY- USING THEIR POSITIONS TO CAUSE DISTRESS WORSE MASSIVE DISRESPECT! UNORGANIZED AND CHAOTIC STAFFING WORKING AS A UNITY THEY ALL FAIL EVEN MORE! IM DONE ******* FULL REFUND ASAP AND THE 720PTS JUST BECAUSE ALL THIS ******** IS TOO UNNECESSARY I DONT DESERVE NOR EARNED! MY TOLERANCE DEPLETED IS WHY I DID NOT CALL YOUR COLLEAGUE ON THE ABOVE VM NEITHER!!!!
Initial Complaint
Date:04/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a delivery order on 3/28 from Jewel **** app and the order number is *********. It showed delivered but I received nothing. I contacted customer service immediately and was told refund was processing and I should receive it in 5-7 days. However, I still received nothing. I have contacted them multiple times but everyone in customer service just gave me runaround. This is so upsetting. I request to refund for this order at once.
Business Response
Date: 04/15/2025
Greetings **** ******,
Thank you for reaching out and following up your refund request.

We confirm that the cancellation and refund request for your order (#*********) was submitted on 03/28. Since the refund has not been processed yet, we will be sending a follow-up to the assigned department to expedite the resolution which normally will take 5-7 business days.
We truly appreciate your patience and will provide updates as soon as we have more information.

Thank you for shopping with us.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 04/18/2025

Complaint: 23188058

I am rejecting this response. You said the request was submitted on 3/28. That is true. But can't you see how long it has been?
The fact is there were already multiple follow up requests when I contact customer service, but the only thing you told me is waiting. And the result is you never process the refund.
I request a refund at once and stop this runaround.

Sincerely,

**** ******
Business Response
Date: 04/26/2025
Greetings ****,

Thank you for reaching out to us regarding your recent order and refund request.

We understand that you have not received your order even though it was marked as delivered. We have investigated the matter concerning your order #*********.

Based on our investigation, you contacted us on 03/28/2025 about not receiving your order, and it was immediately escalated but the refund request was denied. We know that this is not the answer you were hoping for, but the refund was not processed as it was confirmed that the order was delivered correctly on 03/28/2025 at 12:35 PM. Please see the attached photo of the delivery.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 04/28/2025

Complaint: 23188058

I am rejecting this response. I have already told customer service in the first contact that the order was not there when I back home. I received nothing.

Sincerely,

**** ******
Business Response
Date: 05/07/2025
Greetings ****,

Thank you for reaching out to us regarding your recent order. We understand your frustration and appreciate the opportunity to address your concerns.

We've reviewed your order and confirmed that it was delivered as per our records, with photographic evidence. Our Order Satisfaction Guarantee focuses on ensuring the quality of your items at the time of delivery. As stated in our policies, we are unable to provide refunds for orders confirmed as delivered when items are reported missing afterward.

We understand this isn't the news you were hoping for. While a refund isn't possible in this case, we would like to explore if there are any other aspects of your order we can assist with.

*******
Customer Support Center
Case ID: ********
Initial Complaint
Date:04/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to request an escalation to the management of my gift card investigation case and the current receipt requirement policy. The gift card in question was received as a gift six months ago, and I'm being asked to provide full image of activation slip for investigation. I believe this requirement presents unreasonable challenges for the following reasons: As a gift recipient, I have no direct access to the purchase documentation. The time elapsed (6 months) makes it unrealistic to expect either the purchaser or recipient to retain such documentation. I would appreciate understanding: The rationale behind requiring full image for activation slip. How other gift card recipients typically handle such situations when original receipts are unavailable. Please note that I am a victim of fraudulent activities that occurred in your store where the fraud was enabled by insufficient in-store security controls and monitoring. As a victim, I am now being further burdened with unreasonable documentation requirements.Thank you for your time and consideration.
Business Response
Date: 04/11/2025
Greetings ***** ***:

Wed like to provide an update regarding your recent concern. Our Gift Card Team mentioned that they contacted you by phone on April 10, during which your mailing address was confirmed. The replacement gift card has since been shipped.

For activation, please reach out directly to our ********************* All necessary information, including your order and confirmation numbers, has been shared with them to help streamline the process.

Thank you for your continued patience and understanding.

Sincerely,
******
Customer Support Center
Case: ********

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