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Business Profile

Food Industry

Albertsons Companies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Industry.

Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Albertsons Companies, Inc. has 30 locations, listed below.

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    Customer Complaints Summary

    • 108 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2022

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using and taking the opportunity for the digital rebates offered by *****. particularly the **** rebate for bud, bud light ***** light and ****** lite 30 pack cans. we have downloaded this coupons 3 times and have only received one rebate to hour PayPal account. I have called shaws customer service and they have told me the coupon was downloaded to my for U account but nothing happens from there. and also store employees have told me there digital very rarely work. Really? then why do they offer this rebate and nothing happens from there. Here is my invoice# store#**** *************************************************************************************************** purchase date 11/13/22 card#**** ref#2815594****0 auth#******** the **** rebate when working is always deposited within a day or 2. after that it never works even know we are told 3-5 days.please reach out to me if you have any other questions.They really owe me 1**** but currently i don't have access to the other 2 invoices.Thank you *************************** ***************************************************

      Business Response

      Date: 11/20/2022

      Greetings ***************************: 

       

      We apologize that you have not received the 4U alcohol rebate offer for your recent purchase of BUDWEISER BEER CAN on 11/13. Our records show that an alcohol rebate offer for Budweiser products was not clipped on your account. We do see an offer for a "$5.00 REBATE via PayPal when you buy ONE(1) ******************** Light, ****** Lite or ****** Genuine Draft Valid on 15, 18, 24 or 30-pack," but unfortunately this was not applicable to the Budweiser product purchased. 

      Please feel free to respond here or contact our Customer Support team at ************** if you have any other questions or concerns in the meantime. 

       

      Thank you for shopping with us. 

      ***

      Customer Support Center 

      Customer Answer

      Date: 11/25/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

       

      good morning,

                             I have received 2 **** PayPal credits.   my understanding is the picture on the flyer showed budweiser also which has been seen on other flyers aslo.

                             things happen and i understand.  thank you for your quick response and well done.

                            *******************

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (Order#********) for my son (away at school) on 11/2/2022 online at *******.com. The delivery was supposed to take place between 5-7pm, that time passed with no email with ***. I reached out through their online chat and spoke to *** who claimed she would escalate this (follow up my order to the store) and gave a reference#********, reversed the delivery charge when asked if my card had been charged she indicated that it was a pre-authorization charge only and will fall off within 3 to 5 days. After reaching out 3 more times that night, with no updates or/timeline by almost 10pm spoke to ***** who could not see any updates from escalation and offered to cancel the order, I accepted and was told by ***** that the cancellation and refund was processed and assigned another reference#********. Checked my account and it reflected my account being DEBITED $172.49 for an order that I DID NOT RECEIVE and THAT THEY DID NOT FULFILL but a credit of $5.95 for reversal of delivery charge! Placed a call again on 11/6 and spoke with ************ who assured me that my account be refunded immediately and assigned another reference#********. Still no refund after ************************************************************************************************************************************* the run around. (I even tried calling today and was left on hold for :37 minutes). I am requesting a full refund $172.49- the order had to be cancelled because ******* could not fulfill it and they should not be allowed to take funds for services not provided, and it's totally unacceptable for anyone to have to wait this long. We are in a recession and $172.49 is a lot of money for most, especially groceries for a college student. Extremely disappointed! I will be writing to the *** to share this horrible experience. My family and I are regular patrons at ********** but will definitely shop elsewhere.

      Business Response

      Date: 11/15/2022

      Greetings ***************************: 

       

      We are very sorry for the difficulty of your son receiving this order as scheduled, and of receiving the refund once you had cancelled the order. Please know that we have shared your comments with our store's *************************** team so that issues like this do not persist. Furthermore, our records show that a refund in the amount of $172.82 was processed on 11/14/2022. This refund may take an additional 3-5 business days to reach your debit/credit card, but the refund has been successfully processed on our end. We have sent a refund receipt to the email address associated with your account as confirmation. 

      Please respond here or feel free to contact our Customer Support team at ************** if you have any other questions or concerns in the meantime. 

       

      Thank you for shopping with us. 

      Tim 

      Customer Support Center 

      Customer Answer

      Date: 11/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****************

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made 3 purchases on 3 different dates that qualify for rebate which are advertised on *********** website "Receive your Rebate Via PayPal in 3 to 5 Business Days" . In the past I've received similar rebates within advertised dates. This time weeks, months go by and nothing received. I've contacted customer service numerous times via phone and email and was given all kinds of excuses, but was told to wait for resolution. Last communication from them was some kind of store credit which was less than amount I was promised to get, I told them I don't agree, but I didn't even receive that credit. I am asking for a total of $25 worth of rebates for my purchases on 08/17/2022 ($12), 08/26/2022 ($5), 09/13/2022 ($8). I would also want Albertsons to stop false advertising of rebates that they dont intend to pay.Thank you,****

      Business Response

      Date: 10/13/2022

      Greetings ***********************: 

       

      We are responding to a message sent regarding redemption of 4U digital alcohol rebate offers on your recent purchases. 

      We are very sorry that you have not yet received the rebates from these offers. Per your recent contact with our Customer Support team, we see that your issue was escalated to our IT department, who have advised that the rebates did not apply due to an internal error on our end. We understand how frustrating this is. However, we have added $25.00 in **************** credit to your account with us. This credit will be available for use on your next in-store purchase of $25.00 or more. Please know that we have added the credit today, 10/13/2022, and it may take 30 minutes to 24 hrs before the credit is available.

      All you will need to do to redeem the credit is enter your Club Card number or associated phone number at the register when making your purchase. Please be sure that your purchase contains at least $25.00 of product for the full credit to be redeemed, as it cannot be broken up into multiple transactions. The credit cannot be applied to any restricted items such as alcohol, tobacco, or baby formula products. 

      We apologize for the delay in getting this resolved for you. Please feel free to respond here or reach out to our Customer Support team at ************** if you have any other questions or concerns. 

       

      Thank you for shopping with us. 

      ***

      Customer Support Center 

      Customer Answer

      Date: 10/13/2022

       
      Complaint: 18202639

      I am rejecting this response because: Like I mentioned before I do not want a store credit, I want a rebate refund to be sent to me by mail. Thank you.

      Sincerely,

      ***********************
    • Initial Complaint

      Date:10/11/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered online from Acme in *********** ********** on 10/11 and 10/6, I asked for NO on my last 2 order yet your substituted 4 items on this order ******** and 3 items on order ********. I spoke to the store manager **** who was going to call me back today - that did not happen. i want a full refund.

      Business Response

      Date: 10/13/2022

      Greetings ***********************: 

       

      We are very sorry that you have received substitutions on items that you have marked as 'Do not substitute' on your recent orders. We have forwarded your comments to our ************************* team for your store to ensure that issues like these do not persist. Our records show that a refund in the amount of $19.67 has been processed for the ***** Ultra Paper Plates Printed 10 1/16 Inch, Lucerne Liquid Eggs, and Tastykake Cake Rolls Chocolate Swiss on your recent order. The refund was processed on 10/11/2022, but please know this may take 3-5 business days to reflect on your debit/credit card. If you would like to be refunded for the full order, we ask that you return the remaining items to the store that fulfilled your order with a copy of your receipt. 

      Please contact us at ************** if you have any other questions or concerns in the meantime. 

       

      Thank you for shopping with us. 

      Tim 

      Customer Support Center 

      Customer Answer

      Date: 10/13/2022

       
      Complaint: 18199367

      I am rejecting this response because: well i  ordered again today and you messed it up the driver handed me 4 rotten bananas and a quart of warms liquid eggs. where is the chicken i ordered?  No bag no receipt.  I am home bound had open heart surgery 15 days ago i have food for dinner.  You company needs to fire the manager of the fort *** store.

       


      Sincerely,

      ***********************

      Business Response

      Date: 10/20/2022

      Greetings ***********************: 

       

      We sincerely apologize that you were charged for items that you did not receive and that were of poor quality.

      Our records show that a refund in the amount of $19.67 has been processed for the items listed in your message. Please be advised the refund may take up to three to five business days to post to your credit card or may reflect a charge for the order amount minus the refund. We truly appreciate your patience and have notified our Online Shopping Director, so this issue is not repeated.


      If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.


      Thank you for shopping with us.

      ***

      Customer Support Center 

    • Initial Complaint

      Date:09/30/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order online the ******************************************************** immediately and spoke with a representative she let me know I would be receiving a refund well its now been 8 days and still no refund I have my children to feed this is so upsetting please help me resolve this issue

      Business Response

      Date: 10/03/2022

      Greetings *********************: 

       

      Please accept our sincere apologies that the store failed to process your refund as requested.

      We have processed the refund for you today, 10/03/2022 in the amount of $163.11. You should see the refund in three to five business days. Please check your credit card statement for the refund. When checking your credit card statement, please take into consideration your statement cycle cut date and allow for extra time if required.
      We truly appreciate your patience in this matter and have notified our Online Shopping Director, so this issue is not repeated.


      If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.


      Thank you for shopping with us!

      Tim 

      Customer Support Center 

      Customer Answer

      Date: 10/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************
    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/15/22 I purchased one 12-*** each of Stella ******* Sierra ****** and Elysian Space Dust beer at ******* **************************************************************. All three items had rebates offered of $5 each.One 8/9/22 I purchased one 12-*** of Stella ****** beer at ********************************************************************* and this item also had a $5 rebate. These rebates worked well in the past few years, as they were sent to my PayPal account that is associated with my email. For some reason none of these FOUR rebates have shown up. I have spend way too much time on the phone with ******* folks to no avail. I want the $20 refund.

      Business Response

      Date: 08/29/2022

      Greetings *****************************: 

       

      Thank you for your message. We appreciate the opportunity to assist you. We am sorry to learn that you experienced issues with your offers. We have researched your account and determined that the correct offers were clipped and the correct products purchased for the Stella ******, Sierra ****** and Elysian Space Dust beer rebate offers. We have escalated the issue with these offers to our IT team to take a deeper look and get this resolved for you. Once we have a resolution or update, we will be contacting you by the provided phone number to let you know. If we are unable to reach you, we will leave you a voicemail with the necessary information as well as a phone number to contact us if needed. 

      Unfortunately, the rebate offer for the Stella ****** purchased on 08/09/2022 was clipped for your preferred store at 2001 ******* AVENUE, but the product was purchased at our store on **** COUNTRY CLUB in Stockton. This means that the offer was not applicable for this store, which is why it was not redeemed. We apologize for the confusion regarding this rebate offer. 

      If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.


      Thank you for shopping with us!

      ***

      Customer Support Center 

      Customer Answer

      Date: 08/29/2022

       
      Complaint: 17781625

      I am rejecting this response because I have spoke to ************************ 3 times and never been told I shopped at the wrong store. I will return the beer to that store if you insist on hiding behind deceiving micro information.

      Sincerely,

      *****************************
    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work down the street from the Albertsons at *****************************************************************. I stopped in tonight because I havent eaten all day to have some chicken ***** salad from your deli. I walk in, the display still has food and the ***** salad looked delicious. There were two people working in the deli and just ignored me. So I said hey are you all open. The guy said no our deli closes at 9pm it was about 9:45PM. So they have piles of food, they have the containers, they just need to scoop a couple scoops of the salad into a cup and Id be on my way. I guess what bothers me is we hear about food shortage and supply shortage and they have a WHOLE tray of chicken ***** salad that will probably be thrown in the trash. I was sooooo hungry and really really could have used some food and I was turned away. There was an able bodied worker that could have scooped up some salad for me and I ended up at work for my shift hungry. I just dont know how a company can be that unethical and let all that food go to waste. I even tried to talk to the manager but he was busy outside on his phone. Your store doesnt close till 11PM your deli should be open and ready with the rest of your store this is crazy.

      Business Response

      Date: 08/08/2022

      Greetings *******************************: 

       

      We are responding to a message sent regarding the deli at your local *********** store. 

      We are very sorry that the associates in the store Deli were not able to assist you when you had approached them. We completely understand your concerns with associates being available in a department that is closed. We have shared your comments with the proper teams on our end for further review. Please respond if you would like to be personally contacted by our store's Management Team regarding this issue. Feel free to contact our Customer Support team at ************** if you have any other questions or concerns in the meantime. 

       

      Thank you for shopping with us. 

      ***

      Customer Support Center 

      Customer Answer

      Date: 08/11/2022

       
      Complaint: 17680758

      I am rejecting this response because you didnt fix anything. I arrived in the store 8/9/2022 to give it another try, I arrived at about 7:20PM, well before the closing of the deli. This time the chicken **************** was pretty much gone. I asked the person working the deli if they can make more so I can get some. They said no, its too close to us closing. So one night I arrive too late and there is a tray full of salad I can not get but you have people working there and is all they have to do is scoop it into a cup but they refuse to do it. Then I arrive on 8/9 and they are fully open and not even close to closing and refuse to make more salad. They said they had the stuff to do it but they just didnt want to do it because they were too close to closing. At this point I think that these folks in your deli just dont like doing any work. There is something wrong with this store. Ive gone to work two nights hungry because of shenanigans this store plays. The bottom line questions, are you going to do anything about this? If so, what? Please elaborate here.

      Sincerely,

      *******************************

      Business Response

      Date: 08/18/2022

      Greetings *******************************: 

       

      Thank you for your response. 

      We are very sorry that that you were again not served at the deli during your recent visits. We completely understand your frustration, and would like to get this taken care of for you. Please know that we have shared your comments with our store's Management Team for review, as this is not the level of service we seek to provide.

      At this time, all that we are able to do is report your feedback to our store team for further resolution. If you would like to be contacted personally by a member of our store's Management Team about your experiences, please respond here letting us know with the best contact information to reach you. 

       

      Thank you for shopping with us. 

      ***

      Customer Support Center 

    • Initial Complaint

      Date:07/18/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food delivery online at ********com for delivery today between 7-9pm. I received a notice it was running behind and then nothing further. It is 10:55pm. I have been calling since 9pm for an estimated arrival time. My husband had major surgery and we were relying on this. Each customer service representative- chatting, by phone, etc - has run me in circles with conflicting info, wasting the last few hrs of my time. The local ******* on ******* says they only do pickups and they do not deliver. This conflicts with the order confirmation and years of grocery delivery ordering online at ******** I am surprised by the complete indifference and customer service designed to run customers in circles. It feels fraudulent to accept orders you cannot fulfill and cannot answer for. Here is the order info: #******** Delivery *********** July 18, 2022 7:00 PM 9:00 PM Delivery Address ******************************************************

      Business Response

      Date: 07/19/2022

      Greetings *************************: 

       

      We are responding to a message sent regarding your recent grocery delivery order.

      We are very sorry that you did not receive your order as scheduled. Many stores have been experiencing low inventory recently, but our employees have been working hard to restock shelves as products arrive. This does not live up to our company standards and we deeply regret this delay. Our store team has offered the ability to reschedule your order via a reschedule link sent in an email to you, please use this if you would like to quickly reschedule your order. Thank you for your patience with us and this delay. If you are still experiencing issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

       

      Thank you for shopping with us. 

      ***

      Customer Support Center 

      Customer Answer

      Date: 07/19/2022

       
      Complaint: 17586618

      I am rejecting this response because:  The response does not answer the complaint. "Many stores have been experiencing low inventory recently, but our employees have been working hard to restock shelves as products arrive."  This is false. All of the items that I ordered are in stock. The problem is that no items at all arrived.

      "Our store team has offered the ability to reschedule your order via a reschedule link sent in an email to you, please use this if you would like to quickly reschedule your order."  I want my original order to arrive.  I never received a link by email for a new order.  Also, how do I know my order will arrive? Will I then be treated like I was last night and into today being run in circles?

      "If you are still experiencing issues or have any questions, please do not hesitate to reply, chat, or call us at **************."  I called this number multiple times last night. Each time, I was told someone would call me back. They never did. I wasted hours last night trying to reach people at this number. It it not set up to receive calls and answer basic questions such as "what time will be delivery arrive?" The local store claims they only do pick *** rather than delivery, despite deliveries for years, and that the issue may be with a contracted third party. No one can tell me who this contracted third party may be.


      Sincerely,

      *************************

      Business Response

      Date: 07/26/2022

      Greetings *************************: 

       

      We are very sorry that you did not receive your order as scheduled, and that you were not able to receive further assistance from our customer support team. 

      Unfortunately, we are not able to fulfill your order at this time. We would like to extend our sincerest apologies for canceling your grocery delivery order due to high demand. Many stores have been experiencing low inventory recently, but our employees have been working hard to restock shelves as products arrive. Having to cancel your order does not meet our standards for customer service.
      Rest assured that we will do all we can to make your future experiences with us better.

      If youd like to give us another chance, please set up a new order by signing into your account. To view items you have purchased in the past, please click on Shop and then Buy It Again. Thank you for your patience. We hope you understand how much we appreciate your business, and hope you'll continue shopping with us.

       

      Thank you for shopping with us. 

      ***

      Customer Support Center 

      Customer Answer

      Date: 08/02/2022

       
      Complaint: 17586618

      I am rejecting this response because:
      the business fails to understand basic contract law. Their response is ludicrous. I am offended by the cavalier attitude of "just log back in and order again. We do not care you wasted your time. We plan on continuing to accept orders we do not plan on fulfilling. We have created fake customer service lines with no information to serve customers, so this will happem again." I would like it advertised who specifically was responsible for this order never arriving. What is the name of the third party contractor who should have fulfilled?
      Sincerely,

      *************************

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