Business Profile

Food Industry

Albertsons Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
52 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, my name is ****** *****. I placed an order with ******* supermarket on 2 different occasions. On March 16th order none *********. Which was my first time ordering delivery and on March 17th was my second order. On the 16th my order was over 80 dollars and I was supposed to receive as a first time promo of 30 dollars off my order. I didnt receive the 30 dollars. I contacted customer service and the issue was escalated to a supervisor who denied the request. On the 17th I placed an order and the order came to me very late in the night and was damaged. Ive asked for a refund and nothing has been done about it. Im on a fixed income and used my EBT card for food. Im asking for $112.92 be refunded to my original form of payment for the false advertisement of $30 of off your first order and for the damaged goods I received from the second order.
Business Response
Date: 03/20/2025
Greetings ****** *****:

We appreciate your patience as we review your concerns. We regret that the discount was not applied as expected.

As per our review, the $30 was applied to your account as an online credit under the promo code SAVE$30, as EBT payments are not eligible for direct refunds. This credit can be used for a future online purchase. Additionally, your refund request for damaged items due to late delivery has been escalated for processing. Please allow 5-7 business days for the refund to reflect on your original form of payment.

We appreciate your time and the opportunity to assist you.

Sincerely,
******
Customer Support Center
Case: ********
Customer Answer
Date: 03/21/2025

Complaint: 23086667

I am rejecting this response because: My refund was rejected. Also, you should explain that when it comes to people who use their SNAP card to purchase food for delivery. Because I wouldnt have utilized your market. So thats still false advertising. Because theres no clause that states that online.

Sincerely,

****** *****
Business Response
Date: 03/31/2025
Greetings ****** *****:

Thank you for your continued communication regarding your recent orders and concerns about the SAVE30 promotion. We have thoroughly reviewed your case and would like to provide further clarification.

As previously mentioned, the $30 off promotion was credited to your account as per the terms and conditions of the offer. This credit was successfully applied to your order #*********, placed on March 21st, 2025. The SAVE30 promo code is eligible for customers using EBT as a payment method. However, please note that the minimum purchase amount required for the promotion is based on the subtotal of all qualifying items at checkout, after deductions for other promotions, offers, discounts, and savings. This amount excludes alcoholic beverages, tobacco, fluid dairy products, bottle/container deposits, and any applicable fees, charges, and taxes.

We understand your frustration, but based on the review of your orders, we can confirm that for your order #*********, the final total after all deductions was $66.69, which did not meet the minimum required for the promotion. As a result, the $30 off promotion could not be applied to this order.

Regarding your use of SNAP benefits for delivery orders, we want to clarify that the SAVE30 promotion is eligible for customers using EBT as a payment method. However, due to the order total being below the required amount after deductions, the promotion could not be applied in this instance.

We recognize the importance of clearly communicating these terms and conditions, and we appreciate your feedback as we review how we present this information to our customers.

Sincerely,

******
Customer Support Center
Case: ********
Customer Answer
Date: 04/01/2025

Complaint: 23086667

I am rejecting this response because:

Sincerely,

****** *****
Initial Complaint
Date:03/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The store has charged my ebt benefits card on 3 separate occasions, cancelled the orders and have refused to return my benefits, they have given excuses such as they cannot, they dont know how to, they need a manager, I need to wait 3 days, I need to wait 7 days, call ******(****** has nothing to do with ebt) they are essentially stealing my government benefits by taking payments, canceling orders and refusing to refund the cancelled order essentially keeping the money in a void. Was told not to go to the stores either as they can't help. Their 800 number is also no help. **************** has been no help. There's 3 orders all which say payment failed and cancelled that have not been refunded.
Business Response
Date: 03/18/2025
Greetings ***** *******:

Upon reviewing your account, we found that your orders were tender declined, meaning the payment was not successfully processed. When a transaction is tender declined, the funds are not captured by ******* but may appear as pending on your *** account. These pending charges typically automatically reverse within a few business days, depending on your card issuers processing time.

Since Albertsons does not receive funds for declined transactions, we are unable to issue a refund. However, if the charges remain on your account beyond the standard processing time, we recommend contacting your EBT card issuer for further clarification.

******,
Customer Support Center
Case: ********

Customer Answer
Date: 03/19/2025

Complaint: 23069819

I am rejecting this response because: It's been more then a few days, its been 10 business days, the charges have not fell off, they were taken and processed, i contacted the card issuer who said the payment was taken by albertsons and to contact them. So the money was captured by you, if it is stuck with your payment processor then that needs to be found out but as of now the money is in albertsons possession according to the *** as well.

Sincerely,

***** *******
Business Response
Date: 04/02/2025
Greetings ***** *******:

Thank you for providing additional information regarding your refund concern. We understand the frustration caused by the delay, especially since it has been more than 10 business days since the issue was first addressed.

After thoroughly reviewing your case, we understand that your card issuer confirmed the payment was successfully captured. We are pleased to inform you that the refunds have been processed as follows:

Order #*********: $8.13

Order #*********: $75.31

Order #*********: $13.00

These amounts will be credited to your original payment method within 3-5 business days.

Thank you for your continued patience as we work to resolve this matter.

Sincerely,

******
Customer Support Center
Case: ********
Initial Complaint
Date:03/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have asked several times for refunds that still have not been issued for your swedesboro, nj grocery store and ********** and my refunds still have not been issued. Your customer service people are horrible
Business Response
Date: 03/18/2025
Greetings ***** *******:

Upon reviewing your account, we found that your orders were tender declined, meaning the payment was not successfully processed. When a transaction is tender declined, the funds are not captured by ******* but may appear as pending on your *** account. These pending charges typically automatically reverse within a few business days, depending on your card issuers processing time.

Since Albertsons does not receive funds for declined transactions, we are unable to issue a refund. However, if the charges remain on your account beyond the standard processing time, we recommend contacting your EBT card issuer for further clarification.

******,
Customer Support Center
Case: ********

Customer Answer
Date: 03/18/2025

Complaint: 23038029

I am rejecting this response because: still waiting for refund

Sincerely,

****** ******
Initial Complaint
Date:01/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account is disabled. I've called and called and all I get is the runaround. They tell me they're escalating the issue and nothing. Nobody can tell me why!! I was last able to use my account on 1/16/2025 then all of a sudden I'm unable to place an order. They tell me I have multiple accounts under my phone number. How is that even possible??? There is no reason for my account to be disabled. I was told one time that I had an account with my old email address but the *** stated she had deactivated that one and my account was good to go with my new email. This really makes no sense. I log in and it tells me my accout is disabled and to call customer service to reactivate it. But they are all so incompetent and say they are unable to do anything about it and escalated it but no resolution. I would like my account reactived with all my points and why was it deactivated in the first place!!!
Business Response
Date: 02/03/2025
Greetings ******* ******:

We have responded to your previous complaint - ********, regarding this issue.

The Terms of Use listed on our website, which we will link below, state that we reserve the right to suspend or terminate your account, with or without notice to you.

***************************************************************************************************

***************************************************************************************************

You agreed to these terms when you opened an account, and the company exercised its right, per the terms, to close it.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:01/29/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an online delivery for January 12th. Majority of my order was not picked up and Albertsons has declined a refund despite me advising them I was missing all my refrigerated item within seconds of delivery. I spent $118.44 and was missing $53 of it. Called Albertsons and they advised it should be there in 3-5 business days. Its been well over that. Called again and they said they hadnt even started the ticket. They are impossible to get ahold of. I cannot purchase groceries until Im refunded and it shouldnt be this hard. I didnt receive what I paid for.
Business Response
Date: 02/11/2025
Greetings ****** ****:

Thank you for following up on your refund. We have forwarded this to the appropriate team and confirmed that the refund of $53.64 for your Order #********* was processed on February 3, 2025. This amount should reflect back to your original payment method within 3-5 business days.

Thank you,
****
Customer support Center
Case ID: ********
Customer Answer
Date: 02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a delivery order on January 9th 2025 in the amount of ******. The driver picked up my order and never delivered it. I have given Albertsons the time frame they gave me 5 to 7 business days and I still have yet to receive my refund. All I get every time I contact them is that the issue is being escalated, yet nothing is done.
Business Response
Date: 01/27/2025
Greetings ******* **********:

Thank you for reaching out to us regarding the refund you requested. We have submitted a refund follow up for the order that you did not receive. The refund will be under the order #********* for the amount of $150.27. Please check your bank statement within 5-7 business days from today.

Once again we would like to apologize for the delay of the refund. We appreciate your patience and understanding.

Thank you for shopping with us!

****
Customer Support Team
Case ID: ********

Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* **********
Initial Complaint
Date:01/14/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To take advantage of Safeways Just For U promotion, I signed up for the emails at least approximately ten years ago. I received the emails without a problem, I am not sure how long now, maybe even as much as a few years or so but then they suddenly stopped. As a result, I brought it to the attention of ******** **************** first and then eventually Albertsons, the parent company of *******. Below are some dates I called them about the issue of not receiving the emails. The emails are Not in my Junk folder---its just that they are NOT being sent.According to my records, I first called Safeway **************** about the lack of receiving Just For U promotional emails was on 4-10-2015. I called and mentioned it on 1-12-2017, 7-18-2017, 9-26-2017, 11-9-2017, 11-15-2017, 2-13-2018, 4-25-2019, no date: Dillan, a Manager? called and said would call back when the email problem was fixed. He did not. I called on 3-2-2021, 5-26-2021, 6-4-2021, probably mentioned it on 6-6-2021 when called about another issue. I called on 11-6-2023, 4-1-2024, 5-10-2024, 5-14-2024, 7-25-2024, 11-12-2024, 11-21-2024, 1-13-2025.According to my records, I first called Albertsons, the parent company of Safeway **************** about the lack of receiving Just For U promotional emails on 5-17-2024. I understood I would receive a call back about the issue but I was not called back. I called again on 12-2-2024 since and there was no response concerning the Just For U email issue. Nothing was resolved and if I am not mistaken, I was supposed to get some sort of response but I have ****** a result of calling both Safeways **************** many times and ********************** **************** and they checked on my account settings and found nothing wrong as it was set up correctly and accordingly, therefore there is no good reason why I should not receive the Just For U promotional emails after they stopped about ten years ago while using the exact same email address!
Business Response
Date: 01/26/2025
Greetings ***** *********:

We appreciate you bringing this to our attention and sincerely apologize for any inconvenience this has caused you.

We have opted you out of marketing emails and then opted you back in to see if this would help, as there are no issues with your account that would prevent you from receiving them on our end.

Also, please note, that the emails are not necessary to take advantage of the program. Any coupons in our marketing emails can be found in the app or via the website when you log in.

If there is anything else we can help you with, please don't hesitate to contact our *********************** at ************.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 02/05/2025

Better Business Bureau:

I accept the business response as it is now resolved so it can be closed. ******* and Albertsons, in particular *******, were very unprofessional in resolving it since after at least approximately 9 years and many, many phone calls with a lack of responsiveness the issue remained unresolved! Finally, shockingly, spending more time and writing to the BBB got it resolved.

Thank you,

***** *********
Initial Complaint
Date:01/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 2024 thru Jan 2025, I have contacted Albertsons via email as shown in attachment. I have used my other email address in the Albertsons email at *************************** I want to make sure I get the 25 dollar voucher to use at an Albertsons store if I transfer and fill any one prescription. As shown in the email, customer service from ********************** HQ says I can, I have tried the steps as shown in their email by clicking and following the link, the link says my info is wrong when I enter my name and date of birth. Also, I downloaded the app and followed instructions to activate the offer, but there is no 25 dollar over. I only saw 5 dollars off coupons if I fill a prescription. I even contacted an Albertsons pharmacy, they did not know anything about a 25 dollar voucher if I transferred a prescription. **************** is unclear and there is no clear evidence that I will get the 25 dollar voucher/coupon to use on a shopping trip of over 25 dollars or more on any grocery item.
Business Response
Date: 01/19/2025
Hello ******* ******,

We have reviewed your previous correspondence and this complaint, and the original link you provided via email was for an Albertsons Market, which is not the same as an Albertsons. So, that particular offer would not apply in ***********

While our other banners do have a similar offer, it is not available in **********. The promotion available in ********** is for customers who have not filled a prescription at any Albertsons Companies banner pharmacy in the last 12 months. They can earn a coupon for 20% off their next single grocery purchase with a maximum savings of $15 per coupon by transferring or filling a new prescription. Thereafter, you would receive an additional 20% off coupon for every 5 refills. The maximum number of coupons is 5 per year for a maximum grocery savings of $75.

Other terms and conditions apply. Please see the link below and click where it says, "*Click here to read the offer Terms and Limitations."

********************************************** - Scroll to where it says "20% off Groceries Coupon Available in ********** Only."

Please note that you will not see any offers or receive any coupons until you fill or transfer a prescription.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:12/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have some JUST for U Points banked in my account with ********* membership, so I can keep my Points and use them whenever I want as what ********* advertises.However, on Dec 14 2024, I noticed there was $2 Rewards and CashOff discount on the receipt for my in store purchase. Later that day, I realized it was taken from my JUST for U Points balance for 200 points. I immediately logged onto my account, and made sure that the option of "Automatically convert Points into cash off at checkout" was turned off.On Dec 26 2024, I made two in store purchases again, and I noticed same thing happened for both of the transaction that 100 and ******************************************************************************************** permission. I chatted with the JUST for U customer service for this issue, and was given an escalation ticket (15448809)On Dec 28, 2024, this time I learnt from last, so I tried to check out at the in store customer service counter in front of the store manager, but the store manager was NOT able to stop the system from automatically applying my JUST for U Points balance to the Rewards and CashOff discount even the store manager personally checked my APP that I did NOT turn on such option or I did NOT clip any rewards redemption. The store manager asked me to contact ************, and the associate on the line could NOT figure out the reason but just watch the system applying my JUST for U Points balance to the Rewards and CashOff discount AGAIN. The associate filed another escalation ticket (********) with her own witness of such issue.Till today, I have not got any feedback on such issue on my account, and I do not understand why your system forced me to use the JUST for U Points to Rewards and CashOff discount against my will even I have a paid membership of *********.
Business Response
Date: 01/02/2025
Greetings ********* **:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

Our IT team has turned this off in the backend, and we updated your account appropriately. Please let us know if the issue persists. If so, we will escalate your account again and have our team take another look.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* **
Initial Complaint
Date:12/29/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At approximately 9:50 AM on 12/29/2024, I entered the ************************** location for tortillas. I asked the first ******** I saw where they were located. He walked me directly to them before resuming his position at the registers. While I was checking myself out, he was mumbling and laughing to himself. The only words I was able to make out were "drug dealing". I'm not a fan of ********s laughing to themselves about felonies while I'm trying to buy breakfast. You might try and hire a better class of people. I'll be avoiding this store in the future.
Business Response
Date: 12/31/2024
Greetings ******* *****:

We acknowledge your concerns and sincerely apologize for your poor experience with us.

We have shared this incident with our Store Director for further review and handling.

If there's anything else we can assist you with or if you would like to be contacted directly, let us know here or call our ************************ You can reach us Monday through Sunday from 6 AM to 10 PM PST at

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

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Albertsons Companies, Inc. is NOT a BBB Accredited Business.