Business Profile

Food Industry

Albertsons Companies, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
52 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got through telling you the entire episode of what happened at store 662 of Albertsons and you cut me off. And that entire story I told you of the horrible experience I had just disappeared. I'm going to the web and if I have to make up a website in order to list everything that happened to me in the last 2 years at that Albertsons store with employees I will do so I will send out flyers I will speak why I will never go in and any Albertsons store again and if I have to make one up I will make up a website just for what I am going to show what Albertsons is and what those employees have gotten away with. I'm stopping here because God only knows if you cut me off again I just spent 30 minutes telling a situation and you cut me off.
Business Response
Date: 04/12/2023
Hello and thank you for your communication. We will attempt to make contact with our customer.

Sincerely,
***************************
District Manager
Initial Complaint
Date:02/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for the FreshPass at ******************************* I've had problems with the last 3 orders. One order was more than an hour late, next one was more than 2 hours late and the manager complained computers went down & complained about drivers. The third one my order was cancelled with no explanation. After several phone calls they said they had a gas leak and couldn't deliver. FreshPass guarantees a 1 hour window for free delivery.I'm disabled and cannot drive. I'm not sure the current store manager is capable of running the store. The store number is ************ ********************************************* that is where I'm directed when I order
Business Response
Date: 02/14/2023
Greetings *********************:

We sincerely apologize for the issues with the delays and cancellation of your recent orders due to store issues. Your frustration is completely understandable, and we would like to provide a better quality service to you. We have reported these issues to our store's *********************************** team to ensure that issues like these do not persist. Additionally, we have added a $15.00 credit to your Home Shopping account for the inconvenience. You will be able to view/use this credit during the checkout process on a future order. It will appear on the checkout page under the Payment section. The credit will need to be applied manually to your future order when checking out by entering the desired amount to be used and clicking the "Apply" button.
Please let us know if you have any other questions or concerns, or feel free to reach out to our Customer Support team at **************.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 02/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My fiance and I just went shopping at Albertsons here in ********* off **************. And college at 10:30p.m. and we were minding our own business and putting the items we are buying into our carry basket and an employee walks into the same isle that were on and watches us. I looked over at her like any human being would when someone is staring at them again still minding our own business. As we walk away from that isle she comes up behind us as say word for word Employee: " You guys know there's cameras right!!"Accusing us of stealing, My fiance and I respond Us: "what are you talking about were not stealing at all."Employee: "Yes you guys are just like this guy."There was another male customer in the store and same isle as us as well Employee: " I know you guys are stealing for a fact, beause you kept looking at me."Like that's a reason to accuse people of stealing. So my fiance and I decide to take it up on ourselves and proceed to take everything out of our pockets to prove to her that we're not stealing at all.As she proceeds to yell at my fiancee I walk away to grab some cereal, and as I'm walking away she then says Employee: "see as she walks away! She's stealing." i: "I'm walkig to get some cereal'As I have everything in my pockets in my hand.She then just stands there staring at us and watching me down every isle I pass to see if I'm stealing.When we showed her the fact that we had nothing and had more then enough money she didn't want to listen and turned her head as to ignore us. As were done checking out and waking out of the store she proceeds to follow us to see what type of car we were getting into.She basically profiled and accused my fiance and myself WRONGLY!!! I feel that some type of action should be taken.I wish that I got her name bust sadly I didn't This all happened on: -Date: 02/02/2023 -Time: 10:49pm -Location: *****************************************************************.
Business Response
Date: 02/14/2023
Greetings *****************************:

We have conducted a thorough investigation of the customers complaint and we will take appropriate actions to address the concerns raised, including any and all appropriate disciplinary measures and retraining.

Thank you for reaching out to us.
***
Customer Support Center
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/21/2022 I purchased two beer items at ******* each of which was advertised as having a rebate through PayPal. The receipt states Your Digital Rebate is Under Review. I have not received these rebates nor have I received any communication from *******'s owner, Albertsons. This is not the first time I have purchased eligible items and the rebate was not received from Albertsons. I called the customer service number and was told the rebate program had ended. When I asked the rep why the store is still advertising the PayPal rebates on alcohol if the program had ended, she started saying hello? hello? and ended the phone call.
Business Response
Date: 01/24/2023
Greetings ***************************:

We are sorry for the trouble you had in receiving your rebate from your purchase on 12/21/2022, and we apologize that you were not properly assisted by our Customer Support agent. We would like to assure you that our digital rebate offers are still ongoing and are valid offers to redeem. In reviewing your account, we can confirm the offer was triggered by your purchase on our end. We will just need to confirm some information regarding your account, and if necessary we can have our teams check on the status of your rebate for you.
First, can you please confirm if the email address associated with your 4U account matches the email address on your PayPal account. Can you please also confirm if, since the date of the transaction, you received an email from ************************ Rebate (this company facilitates the rebate offer to your account)?
Please respond here, and feel free to let us know if you have any other questions or concerns.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 01/25/2023

Complaint: 18890644

I am rejecting this response because:
This does not resolve this complaint because Albertsons is asking for the following information:
My email address is the same on my PayPal account and my Just 4u account on the ******* app.
I have not received any emails from ************************ since purchasing the products in question.
I will await further communication from Albertsons.

Sincerely,

***************************
Business Response
Date: 01/31/2023
Greetings ***************************:

Thank you for confirming this with us. Once again we would like to apologize that you have not yet received the rebates from this purchase. We have escalated your concerns with our IT team for further review. Please know that once our IT team has a resolution or update, we will call you at the phone number provided to let you know. If we are unable to reach you, we will leave a voicemail with the necessary information and a phone number to contact us if needed.
Please let us know if you have any other concerns in the meantime.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 02/06/2023

Complaint: 18890644

I am rejecting this response because:
I received the voice mail on January 31 where in *** stated he would put $10 credit in my account. I have not received this account credit. I would accept this credit if received but I would like to point out that a rebate could be used anywhere not just at ********

Sincerely,

***************************
Business Response
Date: 02/14/2023
Greetings ***************************:

We apologize for the confusion regarding the credit placed on your account. We did successfully add the $10.00 credit to your account on our end. Unfortunately customer service credits do not show on your account the same way digital 4U offers do, so we understand your concern. We do see that the credit was redeemed on your purchase made on 02/02/2023. It is listed with the purchased items on your receipt, near the bottom of the list as "BASKET CSTMER SRVE CREDIT 10.00-S" if you would like to confirm with your receipt from this transaction. Once again we would like to apologize for the inconvenience regarding your 4U coupon, and we hope this helps clear up any additional concerns.
Please let us know if you have any other issues or questions we may assist with.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:01/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Daughter, who has worked for *********** for over 10 years, was performing her normal job a few nights ago and encountered a shop lifter along with one of her co-workers outside the facility. I do not have all the details, but in the course of the encounter my daughter touched the shop lifter. The shop lifter complained of the touching and a few days later my daughter, who is also disabled, was fired. This was the first incident my daughter ever had and the company just let her go. I understand that *********** has a touching policy, but come on, over 10 years of service and they fire a handicapped individual. My daughter does not want me to do anything about this issue, so I cannot go anywhere with it. Keep an eye on this company, I do not know if any *************** were broken, I am just concerned.
Business Response
Date: 01/24/2023
Greetings *********************************:

Your comments are very concerning to us. Please respond here providing your daughter's name, the store location that she works at, and the date and time of this incident so that we may look into this.

Thank you for reaching out to us.
***
Customer Support Center
Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/29/22 I purchased Stella **** at ******************************. There was a sale going on, which prompted my purchase: $4 off through Jewel, and an additional $5 off coming through a rebate credited to my PayPal account. I never received the $5 credit. I contacted ******* (parent of Albertsons-Jewel Osco) through the email address ************************ and was informed by ******* of the Customer Support Team ******** that my complaint would be escalated. I have yet to receive the $5 credit to my PayPal account. I have followed up with a few emails, but no response. It's the principle here that is at stake. Why does a retailer advertise such a great price when it is so difficult to get the rebate? Please investigate. I do have both a "for U" ******************* account and a PayPal account. They both use my email address as log-ins. Thank you.
Business Response
Date: 01/18/2023
Greetings *****************************:

We are very sorry that you have not yet received the 4U PayPal rebate from your purchase on 11/29/2022. Please know that we are currently reviewing your account for this offer, and have escalated your concerns to our IT team for further assistance. Unfortunately, we are unable to provide a timeframe when this will be resolved, but we will be working to get this fixed for you as soon as possible. Once we have an update or resolution for you, we will be contacting you by the listed phone number. If we are unable to reach you, we will leave a voice message with any relevant details along with a phone number to call us back if needed.
Please feel free to respond here or contact our Customer Support team at ************** if you have any other questions or concerns in the meantime.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 01/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 03/23/2023
I have not received my $5 rebate from Albertsons/Safeway (Jewel ************ I have sent several follow-up emails to them, but they do not bother to reply. I realize this is a nothing amount, but I feel that it is the principle of the matter and that they are being fraudulent. Is there anything else that can be done? Thank you.

*****************************

Business Response
Date: 03/27/2023
Greetings *****************************:

We did reach out to you by the phone number provided on 01/19/2023, and after 2 calls did not receive a response, so we left a voice message with the following information. We apologize for any confusion regarding the voicemail and will repeat its contents for you here.

Unfortunately, the Stella **** product you purchased was not qualifying for the $5.00 digital rebate offer. Because of this, the rebate did not apply, and we are unable to provide a credit for this offer. We are sorry for any confusion regarding the offer or this product.

Please let us know if you have any other questions or concerns.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 04/03/2023

Better Business Bureau:

I never received a voice mail message from the company. I live alone, so I find their response curious. Nonetheless, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12-07-2022, I purchased an e-gift card on the Albertsons.com website in the amount of $100.00 using my personal credit card for the purpose of a recipient receiving the value of the e-gift card immediately. I received follow-up emails from Albertsons reporting that the transaction was complete, and that recipient would have the value of the e-gift card available within 24 hours. On 12-08-2022, and 12-09-2022, that recipient attempted to access the e-gift card via instructions provided by email sent from Albertsons to recipient. The recipients attempt to access the e-gift card failed each time while following the completed, provided instructions. On 12-13-2022, my calls directly to Albertsons' customer support (CS) resulted in their issuing a verbal statement that the e-gift card and its availability is under investigation. A CS rep also reported that I, as the purchaser and sender, will not be provided a refund for the purchase of the e-gift card despite the e-gift card not having been accessed or used, as refunds are not allowed. On 12-13-2022, a CS rep told me that based on my concern I would receive a call same day from a manager/supervisor. I called again later in the day to learn from another CS rep that they were unsure when I would receive a return call or when the investigation into the purchase of the e-gift card would begin or how long it would take. Since e-gift cards are purchased with the idea that they are for immediate use, 14 days with possibly expected more days is too many for the benefit of online purchase. The recipient is without the immediate benefit of the e-gift card, and I am, as the sender, without $100.00.At the posting of this complaint, 12-21-2022, I and the recipient are without the e-gift card.I believe Albertsons entices consumers with the false premise of purchasing goods with promised deliver and denying access to those goods for the captured monies and unpublished/unadvertised conditions for receiving those goods.
Business Response
Date: 12/28/2022
Greetings *********************************:

We sincerely apologize for the difficulty you had in redeeming the **gift card you purchased from our site. Our Gift Card support team has advised that they reached out to ******* and assisted with providing the ** code so this gift card can be redeemed. Additionally, our team has reached out to you, but were unable to reach you and left a voicemail describing the same. You will now be able to redeem this gift card when shopping in *************.
If you have any other questions or concerns, please feel free to respond here or contact our Support team at **************, prompt 4.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:12/15/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
VONS ********************************************************************** Went into this location on December 14th 2022. Had a very bad interaction with a Clerk with Grey sweater and a Clerk named *******, Im not sure if this is Her exact Name. I attempted to check out was offering to purchase bags due to the fact i forgot to add them to the self check out total, The lady working self check out with Grey sweater was rude to me, snatched items out of my minds and cart and was very confortational vey ageressive and augumenitive. Soon as i walked away She and the Other Lady started making discrimitory remarks about me such as i am crazy and ugly.
Business Response
Date: 12/31/2022

Hello Sir/Madam,

The matter has been investigated and appropriate action taken. We thank you for your time and we appreciate your patience.

*****************
Albertsons Companies
12.30.22
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Albertsons offers a digital coupon app (Just for U) that Must be used in order to get certain advertised discounts & deals. For months now, *** used this app, only for a portion of the promised discounts NOT to be applied to my purchases. Often, I wont notice the absence of the discount until I get home and scrutinize my receipt. Lately, Ive been vigilant about watching my purchases as they are rang up, and when I point out how the discounts arent applied, Im met with irritated clerks and annoyed patrons behind me in line. This is just ridiculous. I should not have to police a store over their advertised discounts, and as Albertsons is the only large retail grocery store in my town, its not realistic for me to drive to the next city over for groceriesespecially with the cost of gas.
Business Response
Date: 12/06/2022
Greetings *********************:

We are sorry to hear about the difficulty you have had in redeeming your 4U digital offers when shopping with us. We completely understand your frustrations, and would like to assist you in getting this resolved so it does not continue to be an issue. Please respond here with the date and store location of a recent purchase where a digital offer(s) did not discount correctly, along with the product and offer description. Please also provide a receipt from the transaction, if available. When this information is provided we are happy to review your account on our end to see if there were any issues causing the offer not to redeem properly.
Please respond here or feel free to contact our Customer Support team at ************** if you have any other questions or concerns in the meantime.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:11/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 10th I ordered groceries online to be picked up the next day at 8 am via curbside pickup.Their instruction's say wait for an email with a security code.They never sent the email with the pick-up information and to date they have still not sent it.After 4 hours I was not able to pick up the groceries and called to ask what the problem was.I told them I was no longer able to pick up the groceries and to cancel the order.I was told it would be canceled and I would get a refund.I didn't get the refund and called back several times and was again told they processed a refund.It's now Nov 21 and no refund has been issued.I called again today and was told they would call back in a few minutes.That was 3 hours ago. They didn't call back.I tried ****************** chat, telephone and their contact forms on the website.They just ignore my demands for a refund and refuse to communicate.They apologize for the inconvenience and then ignore **** have made over a dozen attempts to resolve this and they just ignore me.
Business Response
Date: 11/23/2022
Greetings ***********************:

We are very sorry that you were not able to receive your Drive Up & Go order as scheduled on 11/11, and that you have not yet received your refund for the order. Our records show that per previous contact with our Support team, that our ******* Services team was able to successfully process a refund for your order in the amount of $157.46. Since you have not yet received the refund on your end, we ask that you please reach out to your local EBT office to inquire on the release of the funds, as the refund was successfully processed on our end.

Thank you for shopping with us.
***
Customer Support Center

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Albertsons Companies, Inc. is NOT a BBB Accredited Business.