Complaints

This profile includes complaints for ACME's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ACME

  PO Box 20 Boise, ID 83726

• 

  Acme Markets

  4720 Limestone Rd Wilmington, DE 19808-1928

• 

  Acme Markets

  4365 Kirkwood Hwy Wilmington, DE 19808-5113

• 

  Acme Markets

  1308 Centerville Rd Wilmington, DE 19808-6220

• 

  Acme Markets

  1812 Marsh Rd Wilmington, DE 19810-4581

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Acme market on Wednesday, March 5 and placed a cake order which I was very specific about the cake that I wanted everything was written down I wanted a rose gold white decoration with flowers and pearls the woman behind the counter told me that if they could not do that, they would reach out to me and I even showed a picture of the cake that I wanted, I went to pick up the cake Friday, March 7 and they had a wrong cake that She said the ***** wasnt there and I needed to go to customer service. she tells me to go over to a manager that standing in the store I explain the situation he looks at the picture opens up the cake and says oh my God starts scrambling around him and another employee and comes back and says Im sorry theres nothing I can do. I cant make the flowers. I dont have the ***** here you can take the cake if you like I said I dont want that cake. I go into the refrigerator because honestly, I didnt know what to do. I had people coming at my house in less than an hour and did not have a birthday cake. He writes the name on it the 17ths real wide my nieces name is squiggly and they charge me $40 for the cake which was a disgrace. I had no choice because I had no time. I go back in because my husband tells me after I leave you shouldve took a picture of the cake that they wanted to give to you. I go to the counter and the girl tells me that the cake is in the break room I said well I a picture of the cake I hand my phone. She says I dont want that and runs in the break room and takes a picture of the cake with her phone and then she has me take a picture from my phone.The pictures I am sending you the first picture is the cake that I wanted The second picture is the cake that they tried to pass off to me and the third cake is what I needed to settle with because I had no choice and when I put the cake out for my nieces birthday. The cake was frozen

  Customer Answer

  Date: 03/11/2025

  Good evening I received a decision from the Acme markets that they will refund me the $40 and the payment method that I paid but I did pay in cash so I wasnt sure if they would issue me a check. It said something about being applied to an account so I was just trying to find out what other steps I need to take in order to rectify this ******** ***** *********************************** ************ thank you so much Sent from my iPhone

  Business Response

  Date: 03/11/2025

  Greetings ******** *****:
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the issue with the birthday order. We have raised this concern, and as per our team, no charge should have been applied when the cake was given to you, as it was their responsibility. Upon further review, they confirmed that you were charged and will be processing a refund of $40 to your payment method.
  
  Please allow 5-7 business days for the refund to reflect on your account.
  
  
  Best regards,
  ****
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 03/17/2025

  Greetings ******** *****: 
  
  We apologize for the confusion. Yes, the $40 has been successfully added to your account as a credit. This credit can be applied as a deduction on your next store transaction and will automatically be applied when you enter your number at checkout.
  
  As a token of our appreciation for your patience, we will increase the credit to $45.
  
  Please note that this credit may take anywhere from 30 minutes to ********************** your account.
  
  ****
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 4th, 2025, I purchased 4 cans online of formula from the ACME store for pickup. An associate called me around 10am and told me they only had 2 cans of the formula in stock and if I would like a refund for the other remaining 2 I paid for that they didnt have in stock or if I would like a different kind, I declined and told her I would like a refund for the remaining two. The original amount for 4 cans of formula was $151.96. They credited me back $75.98 for the 2 I did not receive. I picked up my two cans of formula, checked my card statement, there were TWO CHARGES for $151.96 from Acme (I have the proof). I chatted with an associate that day (also have proof of this conversation), he told me he saw the two charges and reassured me that it was just a pre authorization hold and would come off in 3-5 business days. 5 business days went by, still nothing. I chatted again, spoke to another associate, they told me there is no such thing as a pre authorization hold for the type of card I used. I called Acmes corporate number, they started an investigation on 2/12, told me 5-7 business days, I called the 7th business day, they told me I would have an answer by the end of the day. End of the day, nothing. Called again the next day. Spoke to THREE different associates (one who was extremely rude, talked over me, didnt let me finish, didnt transfer me to a supervisor after I asked 100 times, told me they would tell me the same thing, CALLED ME BACK to argue with me (I have video proof). He told me I obviously dont know how pre authorization holds work and the associate who took the investigation at first put an order number from JANUARY from my acct and disputed that order. There is no order number for this duplicate charge and they keep asking me for one and keep telling me they only see one charge in the system even though on my statement, it says it was taken out twice by ACME. Im out $151.96. Have to call everyday for a resolution. Done shopping at ACME!!

  Business Response

  Date: 02/24/2025

  Greetings Camryn Distanisloa:
  
  Thank you for bringing this to our attention. We understand the frustration you're experiencing due to the large charge on your end. Upon reviewing the transaction under order #*********, we confirmed that the final amount is $75.98.
  
  We recommend contacting your *** card provider to dispute the charge if the second charge has not been removed from your account yet. We appreciate your patience and understanding in this matter.
  
  Anna 
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22977898
  
  I am rejecting this response because:
  
  Sincerely,
  
  Camryn Distanisloa

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acme destroyed my account that I had for years. I can no longer login and have lost all the points that gave me small discounts on certain items. They are impossible to speak with or ask for assistance. They wind up telling me to do various things, change my password, etc. and yet nothing works. As a result I will no longer shop in the store since I still earn points but cannot login the account to use the points. They actually deleted 268 points from the account. They force you to login and you cannot give your phone number because it is already used in an account. Yes, it is used in my account that they destroyed from me so I cannot open an account with my phone number.

  Business Response

  Date: 02/10/2025

  Greetings ******* *****:
  
  We appreciate you getting in touch with us regarding the concern with your login and points on the account.
  
  We reviewed your account and see that your accounts have been merged, but the points did not transfer. To correct this, we have reinstated 268 points, which will reflect back within 30 minutes to ****************************** to the account using your email address ***************** If there are any issues with the login, you can choose to reset the password on the account.
  
  
  Thank you for shopping with us,
  ****
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:12/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tray from acme that was messy. Missing from the tray was; mustard, pickled veggies and there was no roast beef. As company was coming I could not go back to the store. I did reach out to chat and spoke with ****** who informed meme he could not find the order. ***, a jar of mayo was mixed in with the food. Unsanitary at the least!! Food touching the jar was discarded.

  Business Response

  Date: 12/30/2024

  Greetings *** ******:
  
  We acknowledge your concerns and sincerely apologize for your poor experience with us.
  
  We reviewed the images you sent and see that this is regarding an Order Ahead order that you placed. Since we do not have access to those orders on our end, we have shared this with our Store Director from our Feasterville location, and they will follow up with you regarding your order and make this right. 
  
  If there is anything more we can help you with, please let us know here or call our ************************ You can reach us Monday through Sunday from 6 AM to 10 PM PST at ************. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory pending the promised follow up by the local store.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 23 and 30 I redeemed coupons for *************** miles with a total of 3500 points. The redemption did not succeed but the points were never returned to my account. As shown in the screenshot of my *************** miles account, all redemptions before Oct 23 or after 30 were successful but not a single point arrived in my account between that period. The points just disappeared. I contacted chat agent twice on Dec 16 and 18 to submit a missing points request but both were rejected/ignored by the "supervisor" for no reason. I request refund of 3500 points to my account.

  Business Response

  Date: 12/22/2024

  Greetings ****** ***
  
  We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you. 
  
  We reviewed your account, and per the terms and conditions of our program, only customers residing in and shopping in ****** are eligible to redeem points for air miles. 
  
  *********************************************************
  
  We have credited you back the 3500 points that were not redeemed, updated your account to reflect the ACME location where you shop, and will deactivate your air miles account so it's no longer linked to your ACME for U account.
  
  If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Friday from 6 AM to 10 PM PST. 
  
  Thank you. 
  
  ******** *. 
  Customer Support Team
  ********

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went today to ACME Markets at **************************************** to fish department and asked to buy a whole box of catfish nuggets, NET Weight 15 lbs. However, salesman put whole box on scale and attached sale sticker that was 16.9 lbs. I spoke to assistant manager **** ****** and store manager **** ******* and no apologies for overcharging for Tare weight of 1.9 lbs. So I left that fish for them to have it and store lost a loyal customer.

  Business Response

  Date: 12/17/2024

  Greetings ****** *******:
  
  Thank you for taking the time to share this incident with us. We sincerely apologize for any inconvenience this may have caused you. 
  
  We shared this information with our team and confirmed that the issue has been taken care of. The error was on our part, and our associates have been trained to ensure it doesnt happen again.
  
  Please let us know if there is anything else we can help you with.
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my girlfriend signed up for a FREE TRIAL of the FRESH PASS that acme markets offers to their customers... I signed up for them on 11/11/24... The promotion was still going on.. As you can see in the 4 pics that I attached, the Free trial was obviously still being promoted... If you look in the corner those pictures that I took advertising the free trial were from 11/26 and 11/29... Acme REFUSES to refund me for the promotion that they have offered on their website... If you read fine print, it even mentions that you have the option to continue to pay for it after your free trial... They have charged my card ending in 5967 ***** two times on 11/11..... They refuse to refund them, stating that this promotion was off their website, but you can obviously see that they forgot to take it down... As of today, all of the promotional advertisements are gone and they no longer offer free trials... However, at the time that me and my girlfriend signed up, there was a 30 day free trial still being advertised on their websites... They owe me ***** times 2 for emails ********************* and ****************************** I don't want to dispute the charge with the bank, although if need be, I have all the proof I need to get this reversed. I was hoping that the BBB can help me out and get this company to do the rite thing. They were advertising a free promotion and then charging customers... If they charged me and my girlfriend and refuse to refund, I can imagine how many others they have defrauded... Its a shame and acme has a habit of refusing refunds, etc.... I would like the ***** that was charged twice both refunded and our fresh pass TRIAL PERIOD cancelled to prevent any other charges for this...

  Business Response

  Date: 12/02/2024

  Greetings ***** **********:
  
  Thank you for taking the time to share your concerns with us. 
  
  We reviewed your information, and no account matches the *************************** email. 
  
  We also do not have enough information to access the account associated with the email address ********************** Please provide the account holder's full name and phone number, and we will gladly look into it.
  
  Thank you. 
  
  ******** *. 
  Customer Support Team.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22627675
  
  Regarding ***** **********, My email address is *************************** and an order number is ********** and regarding ****** *****, the Email is ********************* and the name is ****** ***** and the order number is *********.... You guys FINALLY fixed your website as of my last call and no longer states "Start 30 Day free trial for delivery! ..... I wonder how many people got scammed into reading that and signed up and then got charged fraudulently. When I asked for a refund for this because it was still being advertised as a FREE 30 day trial, I was told I was not eligible because I had used the delivery service within 15 days however you guys really need to get your website in order.,.. You guys SPECIALLY advertised a FREE 30 day trial and then the day of my order, you charged the fee on that day so you really can't even use that excuse because I was charged the day I signed up !!! So stop trying to make erroneous excuses for why your charging for this pass IMMEDIATELY... I have multiple pictures dated December 2nd, where the 30 day free trial is still being advertised... WE are just looking for you guys to do what is right and refund these fees because you guys obviously forgot to take it off your website and probably scammed a lot of customers our of ***** honestly.. and the fact that I have to go thru the BBB to get this corrected is ridiculous because you guys refuse to refund me for something you were advertising for FREE SHAME ON YOUR COMPANY for this FRAUD,.,,, 

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acme advertised that if you get a Covid 19 vaccine in **, you qualify for 10% off groceries. I got the Covid vaccine on Oct 19 2024 at their ************, ** location and did not receive any discount when requested. When I requested acme for a second time to resolve the issue through their online portal (Oct 22 2024), they stated their fine print is not available for the immunizations received in AR, immunization received by customer under 60 years old in ** and immunizations other than COVID-19 vaccines in **..Based on their fine print, it seems like I should be eligible. When attempting to respond to their email, they never provided a response back to my clarification.The store address is ***************************************Attached img_2483 is a photo of their advertisement for the vaccine offer. Attached img_2841 is a screenshot of their email response.

  Business Response

  Date: 11/27/2024

  Greetings *********** ******:
  
  We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you. 
  
  We looked into this and wanted to mention that a loyalty account is needed, as the 10% off comes as a digital coupon. We did not find an account for you, so this could be why you did not receive the discount. If you have an account, please visit the link below and enter your information to see if you qualify. You can also view the terms and conditions here. 
  
  **********************************************
  
  If you continue to have issues, please don't hesitate to contact us again. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

• Initial Complaint

  Date:11/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ************, I called to inquire about placing an order for an adult golf-themed birthday cake for my fathers 65th birthday, which was intended to feed 5075 guests. I spoke with the cake decorator, who informed me she would be on vacation starting Wednesday but assured me a temporary cake decorator would be available to fulfill the order. She described the design as including golf flags and other relevant decorations, and I was confident my vision would be understood.I went to the store on November 6th to officially place the order. Unfortunately, the temporary cake decorator was unavailable, and after waiting around 45 minutes and multiple unsuccessful attempts by the staff to reach her, the customer service clerk took down my information and assured me I would receive a follow-up call.On November 7th, I received a call from the bakery team, where I again described my needs in detail. I was reassured that my specifications were understood and was told the cake would be ready for pickup by 10 a.m. on November 9th.However, when I arrived on November 9th at 11 a.m. to pick up the cake, I was shocked to find it was not at all as described. There were no golf-themed decorations as promised, the size was far too small, and it was only suitable for about 10 people. With my fathers party scheduled for 3 p.m. that day, I had no option but to purchase a ready-made cake off the shelf, which did not match the celebratory nature of this milestone occasion.I am disappointed that there was no communication from your team if they were unable to meet my order requirements. This would have allowed me the chance to order a cake elsewhere.I would appreciate it if you could review this incident and advise on how Acme can address this situation. Thank you for your attention to this matter. I look forward to your response.

  Business Response

  Date: 11/21/2024

  Greetings ****** ******:
  
  We are sorry to hear that the birthday cake you received from our bakery was not what you had expected or ordered, and we sincerely apologize for any inconvenience this may have caused you. 
  
  We have shared your concerns with our Store Director and asked that they contact you directly to discuss this incident further. If you don't hear from anyone within five business days, let us know, and we will re-escalate the issue.
  
  In the meantime, if there is anything else we can help you with, call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ACME app advertised that if I transfer a prescription to any acme store that I would receive up to $75 off my groceries. Last week 11/2/24, I transferred my prescription as advertised and today I received a call from the pharmacy advising that they would not honor this advertisement. This is just false advertisement to get people to spend money. The pharmacy clerk said that ** does not allow for this advertisement. The app did not advertise that there were restrictions on certain states. There was nothing offered for the inconvenience. I actually called the store in ********** before I actually transferred my prescriptions. Do companies like ACME just get to false advertisements promotions with no consequences? Hopefully the BBB can help remediate this as I paid money to transfer my prescriptions over and it could have went to another company that was worthy of my business.

  Business Response

  Date: 11/19/2024

  Greetings ****** *******:
  
  We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you. 
  
  We shared this incident with our Pharmacy team, and they let us know there was an error and would be reaching out to you directly, if they have not already done so, to discuss this further and make it right. 
  
  Again, we are very sorry for the inconvenience. If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22548296
  
  I am rejecting this response because I wasted money on gas and time and spent $10 on the pharmacy purchase because of this error. I called the store before this transaction occurred. I would have performed the transaction at an approved location. Reset my account so that I am still available for this promotion elsewhere. By accepting my $10 you have prohibited me from allowance for this promotion at an accepted location. Either give me a credit for this error or reset my account so that I am still able to use this promotion at an accepted pharmacy.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 12/08/2024

  Greetings ****** *******:
  
  Our team has tried to contact you three times regarding this and has had no luck. The mailbox on your voicemail is full. So, no messages can be left, and you haven't returned any missed calls. If there is a better way to contact you besides the phone number and email you've provided, please let us know so our team can contact you to resolve this. 
  
  Thank you, 
  
  ******** *.
  Customer Support Team
  ********

  Customer Answer

  Date: 12/08/2024

   
  Complaint: 22548296
  
  I am rejecting this response because my phone works, text messages work, my home receives mail/letters and my email address works also. I did not receive any phone call from the business and unsure of what number the company alleges they used to "contact" me. I ask that all correspondence with the business be in writing and via this bbb complaint for transparency. Please keep this complaint open until the business has provided a formal response regarding the matter in writing as well as what they intend to do to remediate the situation. No remediate was offered by the business at this time.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 12/20/2024

  Greetings ****** *******:
  
  Our Division Pharmacy Manager reached out to you via email on December 9th. She provided details about the error in the app and let you know that a gift card for the full amount, $75, was waiting for you at the Woodstown ACME location. 
  
  On December 10th, you replied to that email letting her know that the gift card had been picked up and that we could close the BBB case. 
  
  Please let us know if we can be of any further assistance. 
  
  Thank you, 
  
  ******** *. 
  Customer Support Team
  ********

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******