Complaints

This profile includes complaints for Johnny's Fit Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Johnny's Fit Club

  2273 S Vista Ave Ste 120 Boise, ID 83705-7350

• 

  Johnny's Fit Club

  3658 S Findley Ave Boise, ID 83705-5281

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact the gym via phone and their 'Contact Us' form multiple times to cancel my membership. I tried to get my bank to stop the payments, but I didn't have enough information due to them not responding and sending any written correspondence nor calling me back.

  Business Response

  Date: 10/09/2023

  
   Regarding Your Membership Cancellation Request
  
  Dear ******************, 
  
  I apologize for any inconvenience you've experienced in your attempts to cancel your membership. Your feedback is important to us, and I'm here to assist you with the process.
  
  I understand that you've been trying to reach us through various channels without success. To ensure a smooth and prompt cancellation, I'd like to invite you to visit our gym in person, as per the terms of your membership agreement.
  
  Please schedule a convenient time to come to the gym, and we will process your cancellation request promptly on-site. This will also allow us to address any outstanding questions or concerns you may have. You can schedule that at *********************
  
  Once again, I apologize for any difficulties you've encountered, and I appreciate your patience. If you have any questions or need further assistance, please feel free to reach out to me directly at ***********************
  
  Thank you for your understanding, and we look forward to assisting you with your membership cancellation in person.
  
  Sincerely,
  
  ******

  JFC
  

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20712011
  
  I am rejecting this response because:
  

  I stated that I do not live in ***** anymore and am unable to come in person to cancel. While this is the normal method of cancellation, I requested accommodations be made with an alternative form of cancellation. This most recent response completely ignores my request and does not provide me with a realistic method of cancellation. Unless the company is willing to pay for a round-trip flight, transportation to sign the papers, and meals, I am unable to return to ***** to cancel in person. I am unsure how many times I have to state that I am not in *****. I give my consent in lieu of signature for them to cancel. I also require my three months to be refunded.
  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/27/2023

  Dear, Mr. ************************ this account has been canceled as of October 19 of 2023. We hope this finds you well.

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20712011
  
  I am rejecting this response because: The second part of my complaint is for a refund of the three months in which I attempted to contact someone to cancel the membership. Once that is satisfied, I will accept the closure of this issue.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/06/2023

  Dear ******************,
  
  We regret to inform you that we are unable to process a refund for the three months, as per the terms outlined in your agreement. Our cancellation policy, clearly stated on-site during staffed hours, mandates the use of a cancellation form, which we did not receive from you. 
  
  It's important to note that all memberships require a 30-day notice for cancellation, and this requirement was not fulfilled in your cancellation request.
  
  If you have any questions or concerns regarding this matter, please do not hesitate to reach out, and we will be happy to assist you further.
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being a member since before the Overland location opened, I was wanting a change this year. I joined a different gym but was going to keep a monthly membership at ******'s as a back up in case the new gym didn't work out. I knew the membership fee for the year was going to be charged in March, so in late Feb, I explained the current yearly membership with employees at 2 separate times before March. The first told me that unless you opt in to the yearly membership, it would convert into a month to month membership. The second told me the same, but she checked my account on the computer before telling me that.On March 20th, I was charged the yearly fee of $165.23. Over the next month, I called and stopped in to talk to employees 5 separate times about the mistake. Every time they said the accountant would contact me within a week and one time told me a physical check would be in the mail. After nothing was done, I cancelled my membership on May 17th. I was charged $39 even though the employee only asked if I knew of the $9.99 cancellation fee. I was told I would be refunded the unused portion of the yearly membership.After still not hearing from the accountant, I talked to I think she identified herself as the "deputy regional manager" for the gym. She said nothing was noted of my multiple previous attempts at a resolution, and seemed to brush off the time I spent by saying "that's why they no longer work here". She said she would have the accountant contact me since she worked remotely and is only able to be contacted through email. The accountant emailed on May 22nd and I explained my situation. I was given a few options for resolution including a refund. After choosing, I was told on May 23rd to allow 3-5 business days for a response from the billing department for a refund of $149, after that email she never responded. Over the next few weeks trying to follow up with my last email sent on June 28th, I still got no response.It is now Aug 4th and still nothing.

  Business Response

  Date: 08/04/2023

  Hey *****- I just read your complaint on the BBB, and will get this squared away by the beginning of next week to figure out what amount of refund is due on this account. Sounds like there was a miscommunication and I apologize for that. Please email me at *********************** and provide your contact info for me so I can give you a call when everything is figured out I appreciate it.

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20424753
  
  I am rejecting this response because:

  After sending an email on Sunday with my phone number as requested , I have still not been contacted by the company regarding my situation.

  
  Sincerely,
  
  *************************************

  Business Response

  Date: 08/23/2023

  *****- we are sorry, we are not staffed on Sundays, so your email possibly got overlooked. We will give you a call today.

   

  ***********;

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20424753
  
  I am rejecting this response because:

  I tentatively agreed to a $100 refund after a call with ****** on Monday. She was a middle -person and said it was the best they could do. After the call I realized there were questionable claims made to reach that decision. I attempted multiple times to reach the business to ask, but no one answers the phone (straight to answering machine). The screenshot is of the attempts the day of plus 2 attempts Tues and 2 Thurs(no screenshot). Every time straight to a recording.

  It was claimed I had a 4 year agreement. This is false, I never signed or verbally agreed to a multi-year agreement. I had a one year membership which, every year when close to expiration, I would be approached by an employee at the gym and asked if I would like to sign up for another year and provided payment at that time. This year was the only time I was not asked and charged anyway.

  Strange how this is claimed since they also previously said they couldn't access the memberships of the overland location and then it became they couldn't access the payment info (I was asked last week to send proof of the charges this year and did so).

  After I was incorrectly charged on May 20th, that week I was talking to employees trying to resolve the issue. Not once did I use that yearly membership.

  I am not expecting a full refund as an apology for the unprofessional behavior shown. But the $149 I was offered by the bookkeeper ****** back in May seems fair after being ignored and my money kept from me for over 5 months. The $100 as the best they could do is pretty poor considering I was wrongly charged $165.23 to begin with and have seemingly been the only one trying to resolve this complaint since day 1.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 09/18/2023

  What is the amount youre asking for *****. We have had a refund check waiting for you at the club for almost a month. We had no idea that you werent agreeing to the refund like you agreed to over phone conversation. Please call during business so we can find the amount thats going to satisfy you, like I said, we already have a refund check sitting at the club. We have been waiting for you to come pick it up like you agreed to.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20424753
  
  I am rejecting this response because:

  I am not sure what to write here since it seems the business doesn't read it anyway. I explained the situation in the last message. The call log of my attempts to reach the business was attached. The phone was never answered and went straight to a prerecorded message of business hours.

  Based on the last call, where I talked to someone who had no idea of what was going on and falsely claimed a multi-year agreement, or worse a forged multi-year agreement to get me to accept a lower amount than what was agreed to with the accountant months earlier, I request communication be done through email or through the BBB. This is to have a record of communication and keep everything transparent. The company has not been operating in good faith.

  The agreement over the phone, since false/misleading information was given by the business, is void. My attempts to talk with the person who called me did not go through due to their phone going straight to voicemail.

  I said last time, that the $149 agreed to by email with the accountant is fair since the membership was never used, confirmed with employees that I wasn't going to be charged a full year weeks beforehand, and was in to talk to employees again that very week to resolve the issue. The 6 months to resolve a simple refund is unacceptable.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 10/06/2023

  
  Dear *****,
  
  I hope this email finds you well. We wanted to bring to your attention that your refund request has been processed and has been waiting for your confirmation for the past two months.
  
  As per our records, you previously agreed to the refund amount that was issued to you. However, if you are not satisfied with the amount or have any concerns regarding the refund, we would like to resolve this matter promptly to ensure your satisfaction.
  
  To facilitate this process, we kindly request that you contact us at your earliest convenience. You can reach our customer service department at ********************* or by replying to this message. Our team is ready to assist you in addressing any issues or discrepancies related to your refund.
  
  Your satisfaction is important to us, and we want to ensure that you receive the resolution you are comfortable with. Please get in touch with us so that we can work together to find a solution that meets your expectations.
  
  We appreciate your prompt attention to this matter and look forward to assisting you in resolving any concerns you may have regarding your refund.
  
  Thank you for being a valued member of our community.
  
  Sincerely,
  
  ******

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20424753
  
  I am rejecting this response because:

  Accepting the response would close the case and we are still working to resolve the issue.

  Thank you for your response. As I mentioned in the past 2 posts, the reason the why I don't accept the refund request negotiated over the phone was due to questionable claims made by the business to lower the refund amount. I have already stated those reasons in previous posts and multiple attempts to reach out over the following few days during business hours went straight to a business hours recording.

  The resolution I seek is the amount I was offered and accepted by email 5 months ago. That amount was $149. Even thought it wasn't the full amount I was wrongly charged or includes the extra charge the employee hid when I ended up cancelling my unused membership in frustration May 16th (as previously mentioned, the employee said there was a $9.99 cancellation fee but my card was charged $39), it is still even after all this time, which is why I was confused why questionable claims were made to lowball any refund.
  

  Thank you.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 10/27/2023

  The amount to the refund will be exactly $149.

  Customer Answer

  Date: 11/06/2023

   
  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I am available to pick up the refund Thursday afternoon. If this does not work, please let me know.
  
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 12/15/2023

  This is an update on the agreed resolution for this case.

  On Thursday November 9th I went to the gym location to pick up the check for the $149 agreed upon. When I arrived, the lady working did not have any knowledge of a refund and said she would contact her boss about it. While waiting for a response, she found a check for $100 made out to me dated 8-28-23 with "refund" written in the memo. I was told the boss informed her that the remaining amount would be sent in the mail and she handed me the check.

  I have held onto the check until I receive the remaining amount, but as of today (Friday, December 15th), I have not received anything in the mail or elsewhere.

  I also noticed the check has my last name and dollars misspelled, but haven't attempted to take it to a bank to see if they'll accept the misspelling since the full amount of the agreed upon refund is yet to be paid.

  Thank you,

  *************************************
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like tomkeave the gymnwithout being forced to lay 40.dollars when I already paid the 40 ****** "equipment fee" when I signed up in Ocober 2022 and I haven't been attending the gym for even a year yet and they are forcing me to pay another 40 dollar "equipment fee" when I already paid it and haven't even been there for a year. They told.me the "equipment fee" was so they can purchase new equipment for the gym but they are not using their members equipment.fee for that at all . There is NO new equipment and they are pocketing their members money instead. I was told ***** not in a contract and I could leave the membership at anytime. Never was IntoldnI have to be forced to lay 40 dollars to even leave the gym. That makes it 80 dollars in "equipment fees when I haven't even been there a year yet and they never used those fees for equipment. It is fraudulent. I have to leave the gym because everytime I workout there I knave in severe pain and thats why I need to stop going, its for medical rereasons. I also want my original 40 dollars they charged me in Oct 2022 refunded to me for never using it for what they said they were using it for and lying. They are also ignoring my emails to cancel when I've asked to cancel.

  Business Response

  Date: 07/02/2023

  Hi, we have addressed Robins concerns and everything has been handled and client is happy. 

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member with approximately Johnny's Fit Club 7 or 8 years. Before joining ************************** Gym, I used to take his boot camps. As a member I was enrolled in the *********** Location. When the Johnny's fit club moved, I was never told they were moving. When the business moved they also downgraded its services by not adding a sauna and tanning beds or options for classes. I still stayed with the gym. I was paying ***** for my membership. When I noticed I was not only getting over billed but "double billed" each month. I immediately let the company know. This company had overcharged me for services I did not receive. I was first gaslighted and told it was the annual fee. It kept happening monthly. The company has over charged me and double charged me each month by hundreds of dollars. I asked the business for a refund and to fix the problem. When I went to my bank to get a statement of the charges, my bank notified me the same thing is happening to MANY of its members. When I went in person several months ago to the other location off maple grove, I saw the computer screen which was due to auto-deduct from my bank again TWICE for the same amount. This was after I was told the issue would be corrected. The business never contacted me after multiple requests correct the issue. The business is REFUSING to resolve a problem which should have been corrected as soon as I brought it to their attention. I have had over draft fees from this businesses overcharges. I have tried to contact the owner of the business with no response. This is my last attempt to resolve this issue before I take further action. I want a FULL refund of the charges I never agreed to which was also taken from my bank without my consent. Even with a refund, I am still at a loss because I had to pay for overdraft fees.

  Business Response

  Date: 04/26/2023

  *************- This is the first we have heard that you have had any billing issues. If you have a previous paper trail of this communication with other staff, can you please forward it to ********************* and my personal email is ************************ We have no billing on this account since 2022. I have seen there was also never a cancellation form filed on this account. I have went ahead and canceled this agreement out fully. Please send me what you have and we will contact the billing department to see what we can do about getting you some type of a refund, Im just not sure what or how much you are asking for back? Lastly, please give me as much detail as you can in your email about any cancellation communication you had in previous months. Per agreement did you ever come in and cancel on-site? We will try to get to the bottom of this as fast as possible. Thank you!

  ***********;