Complaints

This profile includes complaints for Lovevery Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lovevery Inc

  Boise, ID 83702-5715

  
• 

  Lovevery Inc

  918 W Idaho St Ste 300 Boise, ID 83702-5715

  
• 

  Lovevery Inc

  PO Box 354 Boise, ID 83701-0354

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscribed to service , I never received the second shipment. Contacted fed ex who delivered to incorrect address and was told only ********* could contact them to resolve. Multiple emails have been sent to Loveevery with no response and unable to reach by phone

  Business Response

  Date: 09/18/2023

  Our Customer Experience team was able to connect with **************** to sort out the details of her undelivered shipment, and coordinate sending a replacement in a timely fashion. As **************** has confirmed that the replacement has been received, we believe this matter has been resolved. However, we are always happy to assistance if further help is needed. 

• Initial Complaint

  Date:06/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contrary to the email below, subscription and order was not cancelled. I also have not reimbursed my charges. There is no phone number to contact Lovevery. I have sent several messages through their online account and only received a generic response. Please help me get reimbursement on $131.40 for the order that I cancelled.************************* ********************* Sent from my iPhone On Jun 23, 2023, at 12:50 PM, LOVEVERY <*******************************> wrote:?Play Kits Subscription Cancellation Hey *****,Were emailing to let you know that we received a request to end your Play Kits Subscription. We're sorry to see you go, but so glad you gave us a try. If you change your mind and want to resubscribe to The Play Kits, you can do so any time by logging in here and selecting Reactivate under the Manage Subscription section of Account Settings. You can also do so by contacting our Customer Experience team. If you canceled part of a ************* purchase, please allow for a processing time of 35 business days for your refund.

  Business Response

  Date: 07/11/2023

  We apologize for any confusion around the renewal of ********************** subscription, as we do our best to make our subscription terms clear at checkout. We have provided a prepaid return label and will do our best to promptly facilitate a refund in good faith.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription with Lovevery, yet they have continued to bill me and are send another package. I do not want the package and want to be reimbursed for the $131.40 that I was charged on 6/22/2023. I have sent a notice to Lovevery and only received an auto-generated response. There does not seem to be a phone number to get in touch with a Lovevery **************** representative.

  Business Response

  Date: 07/10/2023

  We apologize for any confusion around the renewal of ********************** subscription, as we do our best to make our subscription terms clear at checkout. We have provided a prepaid return label and will do our best to promptly facilitate a refund in good faith.

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******* I placed an order -I was redirected fromt he baby registry which had recipients correct address Once the order was placed I received a confirmation that it was being delivered to the billing address from my credit card - this is wrong and its a bulky item Lovevery has no phone number and when I emailed,all i got was auto reply How am i getting this item to the recipient?I was the item re routed to the correct address or I want a refund - I will not wait 3 days for a refund because I need the $ to purchase the item

  Business Response

  Date: 05/09/2023

  Our Customer Experience team was able to connect personally with **************. We were able to confirm her gift recipient's address and re-ship her gift at no charge, and have also noted her feedback on the ordering experience. To our best knowledge, this matter has been resolved, but we are always happy to help if further assistance is needed.

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my credit card without my permission for a purchase I never made. *** disputed this charge with my credit card company. Lovevery customer service says they will not refund me.

  Business Response

  Date: 05/09/2023

  We apologize for any confusion around ********************** gift purchase of the Play Kits. Our Customer Experience team was able to connect with him directly and process a refund appropriate to his request. To our best knowledge, this matter has been resolved, but we are happy to assist further as needed.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 8 I received a playkit from Lovevery for my son. We ordered this item a few days prior and love it. However, today I received TWO more shipping notices and TWO more charges on my credit card, neither of which were authorized. The duplicate charges were for an item I didnt order. The company operates as a subscription service but I declined that option and choose to pick the dates/items myself. I certainly didnt choose to have something(s) shipped out the same week as the item we purchased. The burden is now on me, ** told, to print return labels and ship the two unordered playkits via *** to receive the money back on my card. This is not an isolated event and seems to be the practice of this company

  Business Response

  Date: 03/31/2023

  We apologize for any confusion around the Play Kits subscription. Our Customer Experience Team was able to connect with ******************** and has refunded him in full for both additional Play Kits. To the best of our knowledge, this matter has been resolved, but we are available to assist if any further help is needed.

• Initial Complaint

  Date:03/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of February 2023, I ordered a single kit (toy kit) for my grandson.Paid for it online, using my credit card (one time use).Lovevery kept /saved my credit card info without my authorization. I do not let anyone have my credit card on file. I use it when needed but that is it.They sent an email about a 2nd kit and that email has "place order" link in it.I have not even read that email and they already sent another email saying "Thank you for your order" without my order request.Today they went ahead and charged my credit card $ 135. This is not an authorized charge. I did not order the 2nd kit yet. I wanted to make sure the first one is good and meets the expectation and then order the next one. Since the first kit has not yet reached, I have not even thought about the 2nd kit ordering.I need to get the refund of the 2nd charge and ask them to remove my credit card information from their file.

• Initial Complaint

  Date:01/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Lovevery playkits for my 1 year old son. Their website said they will send out playkits every 3 months. However to my surprise, it hasnt been a month from the first playkit and I got an email that another box is coming and Ive been charged! Now per experience they ship very fast. I have been reaching out to their customer service several times but I only get an automated response everytime. Returning a huge box of playkit is a great deal of effort on our part and thats what I am trying to avoid here. I am very frustrated.

  Business Response

  Date: 02/09/2023

  We apologize for any confusion with ************************** subscription. It can happen on occasion that the first two Play Kits in a subscription ship more closely together, since shipment is based off of the child's birthdate. This shipment schedule is displayed at checkout and in the customer's portal. We are always happy to assist with adjusting shipping schedules as well. We have cancelled and facilitated a refund of ********************** most recent shipment, and consider this matter resolved. We are always here to help if further assistance is needed.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one time kit from lovevery and wanted to give it as a gift the following weekend. I specified my address in the assumption that a week was plenty of time to receive the gift. After hearing nothing for 3 days I reached out to change the shipping address and got no reply. The day before we were to leave for our trip, I reached out again asking to cancel the order because it clearly wasn't coming and I no longer was going to be able to gift the item on our trip. Again, I got no reply. 9 days after placing the order I reached out to Lovevery again asking if it was even going to ship, and got no reply a 3rd time. Suddenly today it shows up on my step, and I no longer want or need the thing because it came way too late! I want to return the item and get my money back. This company has absolutely zero customer service! Such poor business ethic.

  Business Response

  Date: 02/09/2023

  Our Customer Experience Team was able to connect with **************** and assist with a prepaid return label. We are so sorry for any delay in resolving this matter and to the best of our knowledge, have assisted in getting her gift to its correct location. We are here to assist if she needs any further help from our team. 

  Customer Answer

  Date: 02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a gift for a friends baby shower through their registry website for a 1 time gift from Lovevery. We made sure to check only a 1 time gift and this was purchased in August 2022. It is now January 2023 and I just received another charge for $87.10 from them that I did authorize. I went back in my statements and realized they also charged me on November 15th 2022 for $87.10 without my authorization. I did not authorize either of these charges and did not know I was signing up for a subscription. This company is engaging in dishonest business practices. It is unethical for them to save my credit card information and charge me months later for something I did not agree to. I would like to be issued a full refund for the two unauthorized charges ($174.20). Thank you.

  Business Response

  Date: 02/09/2023

  Our Customer Experience Team was able to connect with ****************** and clarify the details of her subscription. We were able to appropriately facilitate her request for a refund and cancellation, and consider the matter resolved. We are here to assist should she need any further help down the road.