Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "company" sent ** an invoice in 2021 (attached) asking us for $209.00 for the local high school. Since we do not have any business with the school, we assumed it was some kind of mistake. We were surprised when we received a follow up invoice. We called and were told that they did T-shirts for the school and included our restaurant logo. We explained to them that the school, nor anyone else, had authorization from ** to use our logo and business name. The representative said that they will then remove ** from the billing. It turns out that was a lie! They continued to send ** invoices and threats of collections, which is illegal since we have no contract with them. We sent them the attached email and still no response, just invoices and threats of collections (attached). As stated by most of the complaints, they are nothing short of scam preying on small businesses in an attempt to extort money, using the local schools as an excuse. If they do not stop these threats, we will report them to both the ** as well as their secretary of state for illegal debt collection practices.

  

  Business Response

  Date: 06/06/2023

  ***, we apologize for any frustration you may have experienced. Our records indicate that you reached out to us about your concerns after ***** High Schools winter 2021 **************** had already printed and shipped on 10/5/21. You spoke with one of our customer service representatives on 11/12/21 and they offered you 50% off your invoice but you declined. We emailed you four more times over the next 10 months and since we did not hear from you, we sent you to our outside collections agency on 9/8/22. 

   

  On 9/21/22 you spoke with one of our customer service agents and asked for proof that we printed your advertisement in order to pay. We emailed you a copy of the to-print file used on the back of their t-shirts and provided the school contacts information as well for further confirmation. You did not reach back out to our customer service department, so your account stayed in outside collections.

  
  
  

  See attached file and school contact info below.

  Name: ***********************************

  Title: Head Softball Coach

  Email: *******************************

   

  We have pulled your account from collections and your credit was not affected since we wrote off your invoice. Your business has also been removed from our call list. If you have any further questions or concerns, you can contact us directly at ************** Opt. 1 Ext. **** or *****************************************************************.

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20070538
  
  I am rejecting this response because: As indicated in your response, we contacted you after we received an invoice from you for a printing that we did not authorize. We rejected the 50% off offer, again, because we did not authorize the original printing order to begin with. We ignored your emails because we did not have any business deal with your company. You obviously dealt with someone at the Highschool and expect ** to pay for it. It will not happen, and if I get another collections letter, I will be reporting you the Attorney General's Office. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APril 11, 2023, All-American Publishing phoned my business phone and offered an advertising opportunity: to sponsor ************************** sports t-shirts. They said they would send specs over email and provide an opportunity to review a proof beforehand. I never received confirmation, never supplied agreement in writing, never received a request for a logo file or a proof, but did receive invoice 0997645-IN for $349.00.Wary of the possibilities of phishing/scam, I took a look at other complaints.I refuse to pay the bill and would like to ensure I am not going to receive additional bills, nor be held liable for the $349 or anything else related to this organization. Can you aid?

  

  Business Response

  Date: 06/02/2023

  *****, we sincerely apologize for the miscommunication. Our records indicate that your invoice was sent on 4/12/23 and then your ad copy proof was sent on 4/21/23 via email. Please review the attachment provided, its a copy of your ad copy proof dated 4/21/23. This complaint is the first time you have contacted ** about these concerns. We would have been happy to help you even sooner if you reached out to us directly.

  Per your request, we have dropped your advertisement and you can disregard your prior invoice and statements. If you have any further questions or concerns, you can call us directly at: ************** Opt. 1 Ext. **** or email *****************************************************************.

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According this "All American Publishing" Company they claim that I had a signed contract with them agreeing to put my business logo on shirts to advertise with a local school. I NEVER signed a contract stating that I would pay $550.00 for my business logo on a shirt, I received a T-shirt randomly in the mail and it didn't have my logo on it so I presumed since I didn't send $550.00 for that then my logo was not on the shirt. The company (I spoke to ********************) she claimed that the school got 100 shirts and my logo was on them, I have no proof of the shirts let alone my logo being on any of them. This is a complete SCAM this company gets you on the phone and they ask you questions to make "agree" to your business logo going on their shirts then they send you monthly statements demanding the $550.00 or they will send you to collections. I have talked to three other businesses and the same thing has happened to them. I want them to stop all contact with me, void their so called invoice. I am not paying $550.00 for a single T-shirt that doesn't even have my logo on it. ***** claimed it was a shipping error...we got the shirt months ago and they can have it back if they want. I want this company to stop all contact with me and my business via phone, email, and regular mail.

  

  Business Response

  Date: 04/24/2023

  ****, we apologize for any confusion that you may have experienced. We hope to provide some clarity to this situation and come to a resolution.

  Please review ************** Schools signed t-shirt contract with All-American Publishing.

  We also require all of our customers to provide us with a 4 digit pin number of their choice in order to authorize their purchase and your authorization pin number is your graduation year, ****. This authorization number is also provided on your invoice, under the Customer PO #.

  Due to an amazing amount of community support, we created two versions of the shirts in order to display all of the advertisers, 100 shirts of each version. We sincerely apologize for sending you the wrong version but the school received both versions. If you would like to reach out to the authorizing school contact, their contact information is included in the provided contract.

  It's our number one priority to provide the best customer service possible, so we are going to provide your advertisement free of charge and you can disregard your prior invoice. We have removed your business from our call list and if you have any further questions or concerns, you can call us directly at: ************** Opt. 1 Ext. 2150.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by All American Publishing by phone to sponsor the local high school's volleyball team. Since this was a third party collecting a sponsorship, I decided to confirm their connection with the local high school. When I called the local high school, they stated that they are not affiliated with this business. This leads me to believe that All American Publishing is running a scam.

  

  Business Response

  Date: 04/10/2023

  *****, it looks like you were contacted by one of our sales reps on behalf of Fox High Schools Volleyball ******* Project. Please review their signed contract with All-American Publishing for Fall 2022, 2023 and ****. The contract shows this was authorized by Fox High Schools *********************** ********** ****************************** and proves this is not a scam. Please feel free to reach out to the authorizing contact, her contact information is included in the provided contract. Let us know if you have any further questions or concerns.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  got bill from this company , never ordered anything from , called every contact number on bill and on line . merry go round of push this number or that , no way to speak with anyone. I want this **** explained and canceled ! .

  

  Business Response

  Date: 02/22/2023

  Brain, please listen to the attached phone call recording where **************************************;authorizes the purchase of an advertisement on behalf of ***** Automotive. We never sent ***** Automotive to collections and we dropped the invoice, per your request. We did not gather your business information online, we received it from **************************************;over a recorded phone conversation.

  

  Business Response

  Date: 02/22/2023

  *****, thank you for taking the time to discuss your situation with one of our customer service representatives over the phone. It is never our intent to bill a customer without prior authorization but Im happy we were able to resolve this issue by dropping your advertisement invoice. We apologize for any miscommunication that *** have taken place.
  If you have any further questions or concerns, you can call us directly at: ************** Opt. 1 Ext. 2150.
  
  

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, how ever this company looks up your business info online , looks up year you or your manager graduated , and sends you a invoice . for hundreds of dollars , if you do not respond they send you to collections !  
  
  *********************

  

  Business Response

  Date: 02/24/2023

  *****, we provided a phone call recording of ************************* authorizing the purchase of an advertisement on behalf of ***** Automotive. We never sent ***** Automotive to collections and we dropped the invoice, per your request. We did not gather your business information online, we received it from ************************* over a recorded phone conversation.
  If you have any further questions or concerns, you can call us directly at: ************** Opt. 1 Ext. 2150.
  
  Thank you!
  
  ******
  

  
  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this buisness about advertising my company logo on my local schools sports team while on the phone with them all I asked for was an email from their company so I could do my own research into their companys legitimacy. I never agreed to any kind of advertising with them . I have since gotten repeated bills from this company in the amount of ****** dollars I have repeatedly sent back the bills with hand written notes telling them I never ordered anything from them ( That is what it says to do on the ********** they ( All American publishing ) have the audacity to send the fake bill to a collections agency. I certainly won't be bullyed in to paying somthing I didn't ask for. I dont even know how this is ****** but will certainly be asking my states and their states attorney generals office.

  

  Business Response

  Date: 01/23/2023

  Thank you for bringing this to our attention and we apologize for the confusion. We require all of our customers to provide us with a 4 digit pin number of their choice in order to authorize their purchase and your authorization pin number is your graduation year, ****. Our records indicate that we did not receive any cancellation requests from you via mail which is why you continued to receive monthly mailed statements and 15+ emails or phone calls from us over the past 9 months. Would you provide us with the address you mailed your cancellation requests to and the date(s) you mailed them out, so we can look into this further?

  
  All-American Publishing has been ******************** and advertisers for over 25 years. We pride ourselves in providing the best customer service possible, so we are going to provide your advertisement free of charge and you can disregard all prior invoice(s). We have removed your business from our call list and if you have any further questions or concerns, you can call us directly at: ************** Opt. 1 Ext. 2150.

  Customer Answer

  Date: 01/29/2023

   
  Complaint: 18731213
  
  I am rejecting this response because:

  I have attached one of the bills i sent back including my response on the back . i will have to have a copy of the signed contract to move forward witch i will also be requesting from the creditor . 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/15/2023

  We were unable to attach the photo. so i attached it here . Thank you 

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They contacted me july/03/2021 to offer to put my company's name (Quartz J concrete *** on a shirt, I told them that I was out of the country and that they should send me the information by email, and when I returned to town I found that they had sent me a t-shirt with the name of my company, they did not even send me an email with information or ask for my logo, and in a month I got the bill, I thought it had been a confusion on their part, because they never called me again, but now I'm in collection for something I didn't accept, and a service I didn't want, plus the city that It was this ad is not in my range , i called on 01/02/2023 to American publishing to get unsweetened what is happening, they dont have records of me where i agree to purchase this, they dont have anything that proof I accept the conditions, an they said they cant do anything because Im on collection . I notice that a lot of people have the same problem with this company ( *******. Account Number )

  

  Business Response

  Date: 01/04/2023

  ******, we apologize for the confusion. Our records indicate, on 7/23/21, one of our sales representatives signed you up for an advertisement per your authorization and on the same day we emailed your invoice to ****************** We require all of our customers to provide us with a 4 digit pin number of their choice in order to authorize their purchase and your authorization pin number is your graduation year, 2015. 
  We emailed your ad copy proof on 8/5/21 and on 10/8/21 before it went to print. Then, we reached out to you via email four more times and since we hadnt heard from you in over a year we sent you to an outside collections agency on 9/12/22. 
  1/2/23 was the first time you contacted us about this issue. You could have notified us at any time prior to print that you didn't want to participate and we would have gladly canceled your advertisement.
  It's our number one priority to provide the best customer service possible, so we are going to provide your advertisement free of charge and you can disregard all prior invoice(s). We have removed your business from our call list and if you have any further questions or concerns, you can call us directly at: ************** Opt. 1 Ext. 2150.
  
  

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from ******************* with All American Publishing asking me if I would like them to advertise my company CellTech Wireless Internet on the back of school baseball jerseys. I explained that I may be interested in doing so if they send me an email including the cost and what the advertising consists of. I then received an email from ******************* including directions on how to pay an invoice on August 8th, 2022. The email was written in a tone that implied I had already agreed to pay for the advertising and that the baseball jerseys advertising my business had already been printed last spring season. I never agreed to pay for advertising, so I spoke to **** by phone and told her that I did not agree to pay for any advertising, but that I simply requested an email providing further information. She then claimed that I "verbally agreed" to pay for the advertising by phone and that I must pay AAP $558. I told her she is lying and to refrain from calling or emailing me ever again.Shortly thereafter, I began receiving emails from a debt collection company called ***************************** claiming that I need to pay a debt to AAP. I then called the debt collector and told them AAP is trying to scam me out of money and I owe them nothing. The agent from the debt agency told me I would need to contact the publishing company to resolve the issue. All American Publishing has no documentation via email or a legally binding contract that I ever agreed to pay for them to advertise my business CellTech Wireless Internet because no such documentation exists, and I never agreed to pay for any advertising. They are trying to defraud me and have employed ***************************** to pressure me into paying up. ARM apparently requires no proof that their clients are actually owed a debt and are willing to take their word for it. I have found multiple other people experiencing the same issue with both AAP and ARM.

  

  Business Response

  Date: 12/02/2022

  *******, we apologize for the confusion. On 10/21/21, you spoke with a sales representative, *******, who signed you up for your advertisements and a quality control representative, *******, who verified all of the details of your advertisements purchased. We require all customers to provide us with a 4 digit pin number of their choice in order to authorize their purchase and your authorization pin number is ****, according to our records.
  

  Our records also indicate that we emailed your invoices, ad copy proofs and payment reminders to the incorrect email address which we sincerely apologize for, but we send monthly statements via mail to ensure we reach our customers. We have mailed you 12 statements total where you could have indicated that you didn't want to participate and we would have gladly canceled your advertisement.
  Heres the address we mailed your statements to:
  2612 ************* 
  ******* , **  56401

  It's our number one priority to provide the best customer service possible, so we are going to provide your advertisement free of charge and you can disregard all prior invoices. We have removed your business from our call list and from the collections agency. If you have any further questions or concerns, you can call us directly at: ************** Opt. 1 Ext. 2150.

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am with OCD Detailers and on 05/25/22 I received an invoice of $209. I did not approve this invoice and I was told that I would not be charged until I approved the ad. On 07/12 they sent me the ad and I did not respond and did not approve the ad. They are still trying to collect payment from me, for something I did not approve.

  

  Business Response

  Date: 11/23/2022

  ****, we apologize for the confusion. The invoice date reflects the date you signed up for your ad, 5/23/22, but payment is not due for 30 days, 6/22/22. We emailed your ad copy proof on 5/31/22, which was 3 weeks before payment was due. We have reached out to you via email, mail or phone 10 times and 11/11/22 was the first time we heard back from you. You could have notified us at any time prior to print that you didn't want to participate and we would have gladly canceled your advertisement.

  
  It's our number one priority to provide the best customer service possible, so we are going to provide your advertisement free of charge and you can disregard all prior invoice(s). We have removed your business from our call list and if you have any further questions or concerns, you can call us directly at: ************** Opt. 1 Ext. 2150.
  

  
  

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All American publishing contacted my company, D&H Heating and Cooling in March of 2022 about advertising on their tshirts. We had done it the previous 2 years but had decided it was not a good investment. After phone communications and telling them I would think about it, I decided against it. I did not accept any of their calls and deleted their emails. Then they started sending invoices. They never received approval from me to do any of this. I am the only one at this company that has that authority. Of course no one at their customer service will answer the phone or return voice mails. They turned it into a collection agency. There was no agreement made on my or my companies behalf. All they say is if you get a pin, you are committed. A real scam of a company

  

  Business Response

  Date: 10/24/2022

  We apologize for the misunderstanding. Our records indicate that *********************** signed up for this ad on 2/8/2022 and used their graduation year,1988, as their authorization/pin number. We have reached out to you via email,mail or phone 10+ times and never heard back from you. You could have notified us at any time that you didnt want to participate and we would have gladly canceled your advertisement but this is our first time hearing from you since 2/8/2022.
  

  Its our number one priority to provide the best customer service possible, so we are going to provide your advertisement free of charge and you can disregard all prior invoices. We have removed your business from our call list and from collections. If you have any further questions or concerns, you can call us directly at: ************** Opt. 1 Ext. 2150.

  Customer Answer

  Date: 10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************