Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a lady asking if my company was interested in sponsoring a *********** team near the area. The deal was to have my companies logo in the Basketball team. I thought is was a great idea so I said yes. The lady said that she was going to email me some info so I can review it signed it and send my companies Logo to them. End of story a never send my Logo or never signed any document, they send few weeks later an invoice and later then the shirt with a Logo thats not my companies Logo. Now they are asking for a payment and they claim that a said ************ without me being ably to sign or review whatever they were going to display in the shirt.Very unethical the way they proceeded to do things. I refuse to send a check without any approved signature from me and the other owner.

  

  Business Response

  Date: 02/02/2024

  I want to apologize for any confusion between our companies. We do consider verbal consent over the phone to be agreeing to our services, and we typically have a second party come on the line to verify the details of the agreement to avoid confusion. I am very sorry that this was not made clear to you during the process. I do see that we sent you several emails regarding our services, both to confirm your order and to communicate about your art proof, dated 10/9 and 10/26, before we moved forward with the basic ad we built. Unfortunately, due to deadlines imposed by the schools we serve, we cannot always wait for approval from every supporter and must move forward on the dates indicated in every email communication we send. I can see how there was miscommunication between us if you never received our emails or the follow-up call we placed on 10/26. Without these communication pieces reaching you, I understand how it would seem we worked on our own without consulting you and did not get your ad the way you wanted it. Unfortunately, we cannot retract this project, but we can write off the value of your support. Per your request, we have adjusted your outstanding invoice balance to zero and you will stop receiving communications from us about this project. Thank you for being willing to support ************************** and we wish you all the best in the future. 

• Initial Complaint

  Date:12/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a random phone call asking if my business would be interested in a. fundraiser and i said that they could email with more information and I never emailed back or talked to anyone since that since I wasnt interested, not sure why it was assumed that we agreed without any confirmation from us. we received 10 phone calls a day from them where I kept stating that we werent interested and to please stop. They keep emailing me and mailing me bills and invoices saying it will go to collections when I never ever agreed to anything. This is ridiculous and a scam and I see too many complaints on here about them. I need this to be fixed. Thank you.

  

  Business Response

  Date: 12/11/2023

  Grace, I have reviewed our notes of your account. We moved forward with your ad based on communication with you on 7/25/23. That ad was printed and shipped to the school. In more recent communication with you (dated 10/17/23-10/25/23) you seem to have changed your mind about this ad based on internal business dynamics and were offered a discounted service since the product had shipped.

  I am sorry this was not a satisfactory resolution for you. I did instruct our customer service team to write off this invoice moving forward. Please contact me if you require further assistance to close out this transaction. 

  -*****

   

  Customer Answer

  Date: 12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, although they did not accurately describe what occurred, im glad they will remove my invoice and stop contacting me

  
  ************************

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How is this not a scam? At best, this company has very poor practices.I was initially contacted via email by a representative of this company. They were supposedly representing a local school, at which our company owner has 3 children in enrollment. We noticed right away that the school contact listed was not a person associated with the school any longer. The email address provided for that person also did not follow the school's email format/domain.The representative then called me 1-2 times PER DAY which I also found odd and frankly, annoying. Upon further research, the *** they said they were representing was not the matching *** of the school they were said to be working for.The company rep told me the initiative had a deadline, but continued to call after the deadline had passed. I eventually emailed the company rep back saying that the school was unable to verify their participation and that the frequency of calls was off-putting. Thankfully that seems to have stopped the incessant calling, but I want others to be leery of giving these people any money in the name of school fundraising.

  

  Business Response

  Date: 11/23/2023

  ***, thank you for bringing this to our attention. This will be the 8th T-Shirt project that we have provided for *************************************. Its common for position changes to occur mid agreement but we apologize that we didnt properly communicate this since we just recently discovered who the new Head Football Coach will be.
  
  We spoke with Maranacook Community ****************Curricular Admin Assistant and she informed us that Skip ****** will be the new Head Football Coach. We emailed Skip ****** on 11/1/23 regarding their Spring **** T-Shirt project.

  We apologize for your experience and we put your business on our Do Not Call List, per your request.

  Please reach out to ***************************************** if theres anything else we can do to improve your experience.

  Customer Answer

  Date: 11/30/2023

  I do generally agree with the business' response. I'm disappointed that they did not address the high frequency of calls I received from the representative, but I do appreciate the professional response over all.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company scammed local businesses in the name of our high school. There was not proper authorization for any advertisement. We would not ask a third party for this type of advertising. The box of shirts they sent are useless to our school as they are not even in the correct name. They have been terrible to deal with over the phone, saying this is not the shirt company problem. We will be contacting everyone that donated to this company to be sure they know we do not support this company using our school name!!!! All American Publishing is claiming there is a 3 year agreement. But again there is not an authorized signature from our school!!!

  

  Business Response

  Date: 10/09/2023

  ****, I attached a copy of the t-shirt agreement which includes an authorized signature from your ASB advisor, *****************************, on 2/21/23. This contract was also mailed to the signee and your principal. We apologize for the incorrect name on your shirts, but this is the name that was on the agreement and we sent a proof of the design to ***************************** prior to print. Please send us the correct name for future reference.

   

  We received a cancellation request from *************************** on 8/10/23 which was after sales had been completed and we were in the final stages of production. We also communicated to ******* that we will produce fall 2023 and cancel the two future seasons.

   

  Per your request, we have put your account on our do not call list but please let us know if theres anything else we can do to improve your experience.

  
  You can reach out to us at *******************************************.

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20676537
  
  I am rejecting this response because:  The person that signed this contract was NOT an authorized to sign outside contracts.  The Principal did not get a copy of this contract.  We do not want your shirts.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/11/2023

  ****, I attached a copy of the t-shirt agreement which includes an authorized signature from your ASB advisor, *****************************, on 2/21/23. This contract was also mailed to the signee and your principal. We apologize for the incorrect name on your shirts, but this is the name that was on the agreement and we sent a proof of the design to ***************************** prior to print. Please send us the correct name for future reference.
  
  
  We received a cancellation request from *************************** on 8/10/23 which was after sales had been completed and we were in the final stages of production. We also communicated to ******* that we will produce fall 2023 and cancel the two future seasons.
  
  
  Per your request, we have put your account on our do not call list but please let us know if theres anything else we can do to improve your experience.
  
  You can reach out to us at ********************************************

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me. The lady that I spoked to was all over the place. I questioned the company on a scam. I contacted school and they stated they do not work with this company. I left 3 messages to inform them of this. They keep sending invoices to me. I did not authorize this transaction. I requested more info on the company and was never sent anything but a bill. Finally someone called me back today and said they would cancel this. After reading all the other complaints out here. I do not have faith that this was done.

  

  Business Response

  Date: 09/15/2023

  *********- 

  I apologize for any confusion in this matter - this same scenario happens to us frequently. Since schools are such complex organizations, and we work with such small groups for t-shirts, sometimes you can call the front office and they will not be aware of our contract with the student activity group. 

  In this case, we have been working with ********************* and the ********* at ****************************. We have been producing t-shirts for them since 2021 and have worked with other groups at the school since before that. 

  I do see from our records that you spoke with ****** from our **************** team on 9/12 regarding this matter and that she then cancelled your ad in support of the student t-shirts. You will no longer receive any invoices or communication regarding this matter. I will take one further step and request that your business be added to our Do Not Call list for any future projects within your area. 

  Thank you. 

  

  Business Response

  Date: 09/15/2023

  *********- 

  I apologize for any confusion in this matter - this same scenario happens to us frequently. Since schools are such complex organizations, and we work with such small groups for t-shirts, sometimes you can call the front office and they will not be aware of our contract with the student activity group. 

  In this case, we have been working with ********************* and the ********* at ****************************. We have been producing t-shirts for them since 2021 and have worked with other groups at the school since before that. 

  I do see from our records that you spoke with ****** from our **************** team on 9/12 regarding this matter and that she then cancelled your ad in support of the student t-shirts. You will no longer receive any invoices or communication regarding this matter. I will take one further step and request that your business be added to our Do Not Call list for any future projects within your area. 

  Thank you. 

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to get me to pay for something I never authorized. I never signed anything or approved my logo to move forward. Instead they pulled a logo from online and ***************** then mailed me a bill. I never spoke to the "design team" to approve a logo and move forward.

  

  Business Response

  Date: 09/15/2023

  ******* - 

  I apologize for any confusion regarding our services. We typically ask for authorization over the phone and then have a second person - a manager- verify the purchase details. We consider this a completed contract. The art work is also sent with very clear language indicating that you must respond with changes by the deadline or we will move forward with it so as not to delay the product to the school, which is the whole reason we work with businesses like yours. 

  Regardless of these facts, I am sorry that we had this miscommunication and that you are unhappy with our services. I have cleared the charges on your account and corrected your balance to zero. 

  Please contact us directly at ***************************** if you do not see these changes reflected on your end immediately. 

• Initial Complaint

  Date:08/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from this company and they were supposed to mail me information on what they were wanting me to do I never got any mail and all of sudden I started getting a bill for $400. This is fraud I want the bill erased or I will be filing a lawsuit. Companies cannot just sign someone up for something when they were supposed to be sending information to thwm.

  

  Business Response

  Date: 09/01/2023

  ******, we sincerely apologize for any frustration you may have experienced. We require all customers to provide us with a 4 digit pin number of their choice in order to authorize their purchase and your authorization pin number is ****, your graduation year. 

  
  All-American Publishing has been ******************** and advertisers for over 27 years and we pride ourselves in providing the best customer service possible. Per your request, we have dropped your advertisement and you can disregard your prior invoice and statement. You will receive a confirmation email from our *************************** shortly. If you have any further questions or concerns, please email *****************************************************************.

  Customer Answer

  Date: 09/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never approved an ad for my business. I'm suing these guys. Anyone interested in joining my class action suit please email *************************** put my company on a shirt without my permission as all the other complaints say. The company is welcome to email me any verification they claim I gave, my lawyer would appreciate it ***********************

  

  Business Response

  Date: 07/17/2023

  We apologize for any frustration you may have experienced. Per your request, we processed your refund check on 7/5/23. Due to these allegations, please reach out to us directly at ***************************************************************** for any further details or questions.

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by someone from All-American Publishing on March 3rd about purchasing an advertisement on a t-shirt. I was told they would draw up a proof and send it to me. I told them I woudl talk to my team before confirming if we wanted to move forward or not. I got sent a bill the next day (the 4th) via email. I was sent a proof on the 20th. I asked who the person was at the high school via email. I did not know the person, so I called them to tell them I didn't know the person and that I was not interested and to please cancel the bill as I had not approved anything, and that I had explicitly stated that I was going to check with my team before moving forward on this. I received a confirmation email saying that my open invoice had been cancelled on April 14th from their customer service. It is now 6/15/2023 and I just received an invoice via mail for the same thing, with a billing date of 6/8/2023 and that it was ***** days overdue. Reading other complaints on the BBB site, it appears this is part of their scam. I do not want this company contacting me or my company ever again.

  

  Business Response

  Date: 07/06/2023

  ****, we sincerely apologize for this situation. Our records indicate that you spoke with one of our customer service representatives on 4/14/23 and you asked us to drop your advertisement. We failed to properly process your cancellation and therefore you continued to receive statements. Thank you for reaching back out to us on 6/15/23, so we could properly process your cancellation. I personally double checked our system to confirm that your advertisement has been written off as bad debt, so you have a $0 balance. We have also removed your business from our call list, per your request.
  
  All-American Publishing has worked with ********************** and their local businesses since 2020. Over the past 3 years we have provided 8 seasons worth of shirts for their FFA chapter. We are not a scam, we sadly made a mistake but are always willing to work with our customers to resolve these issues.
  
  If you have any further questions or concerns, you can contact us directly at ************** Opt. 1 Ext. **** or *****************************************************************.
  

  
  

  Customer Answer

  Date: 07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All American Publishing is claiming that our business owes a debt of $550 for a t-shirt donation to our local high school, **********************, in ********, **. When we were initially contacted by All American Publishing we were skeptical of the legitimacy of their inquiry. We have always generously donated to our local schools, but have never been contacted by a third party. We told All American Publishing at that time that we wanted more information on how our donation money was being used and with whom from Free State they were coordinating with. Our consent was never given to proceed with the donation, given the "contact" that All American Publishing claimed to have at Free State wasn't an employee. At this time we ceased to have any further communication with All American Publishing, but they claim that our silence was consent for them to proceed. The t-shirts and ad were never printed so therefore we don't see a reason as to why there is a bill for our donation. They have since sent our account to collections for the ad that was never printed and we would like the BBB to help us resolve the issue and have the collection attempt dropped. Thank you.

  

  Business Response

  Date: 06/22/2023

  ****, we are sorry to hear about your experience and hope to bring some clarity to the situation. I attached ******************* High Schools signed school agreement and authorization letter for reference. *****************************, the primary contact at the time, worked at the school as the Agriculture teacher and the FFA advisor. The new primary contact is their principal, *************************. If you need further confirmation, you are more than welcome to reach out to the principal via email provided below.

  Previous contact (Ag teacher) - ****************************************

  Current contact (Principal) - *******************

   

  We would have dropped your advertisement if you replied to one of our thirty+ contact attempts. We produced this project and shipped their free t-shirts on 12/23/22, so the school received them towards the beginning of January 2023.

   

  All-American Publishing is dedicated to providing the best customer service possible, so we have pulled your account from collections and wrote off your entire invoice of $550. Your business has also been removed from our call list. If you have any further questions or concerns, you can contact us directly at *****************************************************************.

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************