Complaints

This profile includes complaints for Lease End, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lease End, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lease End, LLC

  411 Overland Ave Burley, ID 83318-1026

  
• 

  Lease End, LLC

  1096 E Main St Burley, ID 83318-2045

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 2 separate mailings from lease end regarding maturity date on a Jeep Grand Cherokee lease both claim this is our last attempt to contact you. Called them this morning and refused to give any personal information - used phone number on website to call to verify the ************** number in the mailings. Asked how they get addresses and lease information and claim it comes from Transunion and its marketing that I need to talk to asked to speak with someone in marketing and was transferred. Marketing representative claimed that Transunion sends out all of their mailers. Have contacted Transunion and was told they do not do any marketing mailings for any business they are only a credit reporting bureau. Have placed a fraud alert on my Credit Report. Strongly urge that the BBB remove them as they are obviously continuing with same practices and lies that I have seen in a similar complaint already listed on 8/22/2023 on your website.

  

  Business Response

  Date: 02/09/2024

  ******************,
  
  Thank you for reaching out to share your experience with us regarding the mailings and information you received from **.
  
  Lease End receives consumer information from web traffic, enrollments, and third-party data providers, including (but not limited to) Transunion, and we oversee mailings based on this information. We will ensure that your name is removed from our lists. If you'd like to opt out of credit offers from other companies, you can call 1-888-5-OPT-OUT.
  
  We appreciate you giving us a chance to review and address your concerns, and apologize that our relationship with these third-party data providers was not initially explained to you clearly. A member of our team attempted to contact you this week; if you would like to discuss this in more detail, we invite you to give us a call back at the number they provided.
  
  Sincerely,
  
  The Lease End Team

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24, ****, I inquired with Lease End regarding a lease refinancing offer. I noted that I had been looking at loan options and was interested to see what rate I could receive. I was initially told by their agent that I had qualified for a rate of 5.8% - 6.0% (which was ~20 bps lower than the rate I had received previously from another provider). However, she noted that if I submitted to a credit report, that rate would likely be even lower. When I received a follow up from another "agent" 45 minutes (once my report was validated and "analyzed") I was interested to learn that they didn't offer a rate in the 6.0% range ("we don't have anything that low, you should take that rate"). Instead, my top credit qualified me for a rate in the 8% range. It strikes me as patently unfair and predatory to use a loan rate that doesn't exist to induce someone to ding their credit score (presumably enhancing Lease End's leverage on the sale). I noted as much to the new agent, who understood my concern and would review the tapes and follow up immediately (because they were treating this "very seriously"). I never received that follow up so I called her back. She verified that my understanding of what had been said was captured on the tapes and had been escalated to her supervisor (again, because they were taking it very seriously). Never heard from them again. This is a very sketchy company with very limited interest in quality control, customer service or fair play. Very glad I found out before I signed any loan documentation. Avoid at all costs.

  

  Business Response

  Date: 02/09/2024

  ****************,
  
  Thank you for notifying us of your concerns regarding the quotes and level of communication you received from **. Stellar customer service is our top priority, and we regret that we fell short of this goal for you.
  
  We understand that you recently spoke with one of our team members to discuss your experience and confirm that well submit a request on your behalf to remove the credit pull from your record.
  
  Thank you again for reaching out and giving us a chance to address your concerns.
  
  Sincerely,
  
  The Lease End Team

  Customer Answer

  Date: 03/05/2024

  Following up several weeks after my conversation with the LeaseEnd team. They assured me that they would expeditiously process a request to have the credit inquiry removed from my report. I was a bit dubious this was even possible. Sure enough, I pulled my credit report and all of the inquiries they caused 

  This is a company completely without integrity. They will literally say whatever it takes to accomplish their immediate goals,without respect to veracity.

  Customer Answer

  Date: 03/24/2024

  Lease End did none of what they promised as a remedy. Please re-open this complaint and make it visible on your website. This company is terrible.

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've never leased a car in my life, yet I received two letters in two consecutive weeks from Lease End stating that this was the last attempt to contact me about the lease maturity date on my ****** and offering to loan me $89,000. Then today, I received a text message from a number with a local area code from a person calling himself **** from Lease End, stating that the company could help me buy out my lease. I had ignored the letters, but receiving unsolicited text messages is going too far. I called Lease End and explained my concerns. I was told that they would remove me from their marketing list, and that Transunion provided them with my information. I called Transunion, who confirmed that I don't have an automobile lease on my credit record, which I had already seen for myself. Additionally, I have had a freeze on my credit report for quite a while now. So I'm unable to figure out how Lease End got my name, address, and mobile phone number, unless they've been holding on to it for quite some time, since before I put a freeze on my credit.I intend to write to my representatives in Congress and begin a petition online to stop these kinds of marketing practices. It's terrible invasive and unfair. Why should I have to spend time putting a stop to unwanted, unsolicited marketing efforts? This should not be allowed.

  

  Business Response

  Date: 02/02/2024

  ************, 

  Thank you for taking the time to reach out to us with your concerns.

  Lease End receives consumer information from web traffic, enrollments, and third-party data providers, including (but not limited to) Transunion. There can be errors in the data they provide, including instances like yours where a lease was mistakenly reported. Unfortunately, we dont have control over the accuracy of the data these third-parties provide.

  We and our partners work hard to abide by the Fair Credit Reporting Act (FCRA) and remain complaint with federal regulations. That being said, we regret any frustration or inconvenience this has caused you, and apologize for not communicating this full picture more clearly upon your initial inquiry.

  We will ensure that your name was removed from our lists. If you'd like to opt out of credit offers from other companies, you can always call 1-888-5-OPT-OUT.

  Sincerely, 

  The Lease End Team

  Customer Answer

  Date: 02/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received text from ************ claiming to be "****" with Lease End, telling me that my car lease is expiring. I have never leased a car in my life. I do not wish to receive fraudulent calls on my personal cell phone. All of our family phone numbers are on the "Do Not Call" list. That should also mean that no texts are allowed. This company needs to pay a fine for violating the do not call law and they need to stop sending fraudulent texts. They are supposed to check the Do Not Call list before making any solicitations.

  

  Business Response

  Date: 02/02/2024

  ********************,

  Like many businesses, we receive consumer information provided to us by web traffic, enrollments, and third-party data providers. Sometimes errors occur in the data they provide, and we unfortunately do not have control over the accuracy of this data.

  We will remove your name from our lists. If you'd like to opt out of credit offers from other companies, you can always call 1-888-5-OPT-OUT.

  Thank you for giving us a chance to review and respond to your concerns. We appreciate the time you took to reach out, and we regret any frustration or inconvenience this may have caused you.

  Sincerely, 

  The Lease End Team

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought out my lease using Lease End and my title has not been processed by Lease End. I am being told that I need to have an out of state VIN inspection done by the **** ***. The car has a current **** title and will be retitled in ****. The *** will not conduct an inspection on an **** titled vehicle. **** Revised Code ******** identifies VIN inspections are only for vehicles with an out of state title. Lease End refuses to listen to this and wont release the title. My Lease End account dashboard confirms they have the title in hand. I cant get my vehicle registration until the title is processed. My vehicle can not be legally driven without current registration.

  

  Business Response

  Date: 12/15/2023

  ******************,

  First, we thank you for taking the time to notify us of your concerns regarding your title and registration. Great customer service is our top priority, and we regret any frustration or inconvenience this issue has caused you.

  We have reviewed this internally and understand that youve been in active contact with a few of our team members, who were able to assist you and confirm BMV inspection requirements.

  Thank you again for reaching out and giving us a chance to address your concerns. We wish you the best, and thank you for working with us.

  Sincerely,

  The Lease End Team

• Initial Complaint

  Date:09/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Forced me to check YES to an ambiguous "agree check" box and ran a hard inquiry on my credit without disclosing it to me.Did not seem nearly as knowledgeable as it claims on the website, in order to provide "expert services" in handling a lease, nor the fees legally involved.I am filling a complaint with the credit bureaus as well, but I would like to WARN EVERYONE to steer clear of this business because they flat-out lie about their services.

  

  Business Response

  Date: 09/15/2023

  ****************,

  Thank you for taking the time to reach out about your experience. **************** is of utmost importance to us, and we regret your dissatisfaction with our services.

  While we respect your concerns, we note that, before proceeding with your application, you were required to click a box that indicated you agreed to the Lease End terms and conditions (which note that you consent to a credit inquiry), and that you understood you were submitting an application for credit. The application cannot be submitted without this statement of consent and understanding of this disclosure.

  Thank you again for giving us a chance to review and address your concerns.

  Sincerely,

  The Lease End Team

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/16/23 I received my first piece of marketing mail from Lease End for someone that does not live at my address. On this envelope is a typical commonly used sentence by scammers, This is our last attempt to contact you. On 8/22/23 - 6 days later - I received yet another piece of this same marketing mail from Lease End-again for the same person that does not live at my address-with the same words written on the envelope,This is our last attempt to contact you.It appears that the scammers at Lease End forgot that just 6 days earlier was their so called last attempt.On 8/22/23,I called Lease End.I explained to ****** that I received two pieces of marketing mail from Lease End in 6 days for someone that does not live at my address,and I wanted my address removed from marketing.She gave me a phone number to call to opt out.When I called that number, I was connected to the Consumer Credit Industry Opt In/Opt Out number. Then I called Lease End again.I talked to a man whose name I didnt write it down.I told him exactly what I told ************** told him when I called the number she gave me it was not to opt out of marketing mail from Lease End but in fact was the number for the credit reporting bureaus. This Lease End employee told me that Transunion sends out all the marketing mail for Lease End.He said I needed to contact Transunion, and there was nothing he could do to remove my address from receiving marketing mail. It is nothing short of a fabrication that Lease End claims they have no control over the marketing mail they send out. Using the phone number they gave me to opt out pertains only to offers of credit that are sent to me. It does NOT pertain to the person they are sending this mail to, who does not live at my address. So it does noting to stop this marketing mail coming to me from Lease End for someone that does not exist at my address. This is a typical scam operation, regardless of what Lease Ends BBB accreditation is or what their BBB rating is.

  

  Business Response

  Date: 08/31/2023

  ********************,
  
  Like many businesses, we get leads from web traffic, enrollments, and third-party data providers. Sometimes errors occur in the data they provide, leading to instances like this where mail is erroneously received and/or addressed. While we do have control of our marketing campaigns and materials, we dont have control over the accuracy of the data these third-parties provide. That being said, we regret this error and any inconvenience it may have caused you.
  
  As far as contacting our team and the information you received from them, we recognize that the interactions you had with us were not handled ideally, and we apologize for any frustration or concern this may have caused you. We appreciate you sharing your experience with us, as weve been able to address where our service is lacking internally.
  
  We will remove your name from our lists, and ask our third-party data providers to do the same. If you'd like to opt out of credit offers from other companies, you can always call 1-888-5-OPT-OUT.
  
  Thank you again for taking the time to reach out to us about this and for giving us a chance to respond and address the issue.
  
  Sincerely,
  
  The Lease End Team

  Customer Answer

  Date: 08/31/2023

   
  Dear Better Business Bureau:

  Response accepted. Many thanks to the Better Business Bureau and for all they do. 

• Initial Complaint

  Date:07/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/2023 I purchased my Leased Kia ******** 2020 through lease end. Within the paperwork that was sent and signed I was charged $274.00 for my title and registration which was never sent to my home address as requested. Im requesting a full refund for this charge

  

  Business Response

  Date: 08/03/2023

  ********************,

  Thank you for taking the time to communicate your concerns and refund request.

  Upon review of your profile, weve confirmed that your cars title was successfully issued in your name on May 2, 2023. Per standard practice, your title was mailed to *************** title repository. The fee of $274.00 that was assessed to you covered that title processing and transfer. We did not handle, nor charge you for, your cars registration. As such, your refund request is respectfully declined.

  We regret any inconvenience or frustration this situation may have caused you, and invite you to reach out to your Lease End advisor if you have any further questions about your transaction.

  Thank you again for reaching out. We appreciate your business, and wish you the best with your car!

  Sincerely,

  The Lease End Team

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 24th, I contacted Lease End to buy out the lease on my 2020 ***** CX5. The payoff amount was $17159. I also paid $699 for document prep charges, $1106.83 sales tax and $712 title/registration fees. After a $2000 down payment, $19943.08 was financed. Due to a dispute between Lease End and *************, the lease was paid off in the amount of $16,587.72 on Mar 14. I made 2 additional lease payments of $299.41 in Jan, and Feb. I have never received the difference back between the $16,587.72 and the $17, ****** that the bank, *** paid Lease End. I have contacted Lease End at least 6 or 7 times and spoken with numerous people who said they would check into it and called me back. No one has returned my calls to date. I have since bought a new car and the *** account has probably been closed, but I feel that Lease End owes me $571.53 because they only paid ***** Financial $16,587.72 instead of the $17,****** which is the amount I was charged to finance the car.

  

  Business Response

  Date: 06/30/2023

  **************************,

  Thank you for taking the time to reach out to us about your concerns regarding the difference in your payoff amounts and the level of communication you received about it. We work hard to provide the best service possible to our clients, and we regret that was not your experience.

  We understand that one of our team members reached out to you on June 16, 2023, with an update regarding your refund. We confirm that a check with your refund was sent to PNC Bank on June 19, 2023, and should be en route (if not already received). Once they receive and process this check, you should be issued your refund through them.

  One of our team leaders should be reaching out to you soon (if he hasnt already) regarding your complaint and to follow up on the status of your refund. Thank you again for notifying us of your experience and for giving us a chance to fully address your concerns.

  Best,

  The Lease End Team

  Customer Answer

  Date: 07/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased my car through them. They told me that I could call with any issues and that there would be no payment for February due to buying my car. The payment for Feb was taken out and when I tried to contact them for help no number works, no text and email works either. Then I have not received info to set up my new auto debit. NO help at all beyond supposedly helping me buy my car. Wouldn't use them again.

  

  Business Response

  Date: 03/10/2023

  ********************,

  First, thank you for reaching out to share your experience with with us. We work with the goal of providing an amazing experience for our clients, and we regret that we fell short of that while working with you.

  We understand that one of our team members reached out to you today to apologize for your experience, explain what had happened, and assist in addressing your concerns. Thank you for working with us and giving us a chance to try and make things right. Should you have further concerns regarding this issue, please dont hesitate to reach out to the team member thats been assisting you.

  Sincerely,

  The Lease End Team