Complaints

This profile includes complaints for TriGuard Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TriGuard Pest Control, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TriGuard Pest Control, LLC

  Caldwell, ID 83605-6491

• 

  TriGuard Pest Control Vancouver Portland

  3708 NE 109th Ave Vancouver, WA 98682

• 

  TriGuard Pest Control Renton

  11167 Tungsten St Caldwell, ID 83605

• 

  TriGuard Pest Control Colorado

  4719 S Santa Fe Cir Ste 2 Englewood, CO 80110

• 

  TriGuard Pest Control Renton

  11167 Tungsten St Caldwell, ID 83605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of my mom who has cognitive deficits, specifically with memory, thinking and reasoning. She lives in a private community with posted no trespassing and no soliciting signage. ******, from TriGuard Pest Control, came to her home in May and had her sign a contract for a 12 month subscription. She did not know that she was doing this and did not understand there would be recurring charges. I have attempted to speak with TriGuard management serval times about the situation and that my mom had no idea what she was signing. She couldn't even sign her full name on their contract. I have requested to cancel the service but have been told I need a doctors letter to do so. I am not asking for a refund of services provided but simply a cancellation of future service without having to jump through hoops. Triguard, represented by ******, took advantage of my mom and is not taking responsibility for his actions of entering a private community with posted signage against soliciting and trespassing. I have requested his full name but have been told that's against company policy. I am my mom's DPOA and can accurately explain her cognitive deficits but I was told by ***, a manager at TriGuard, that it doesn't matter. I shouldn't have to provide a medical letter or personal information to cancel this service. It is very frustrating to me that this company is allowed to take advantage of elderly and vulnerable people and then make it impossible to cancel. Who will help me hold TriGuard responsible for how they conduct business and protect those who need protecting? Pest control companies interact with people in a high pressure, relentless manner and are difficult to get off your front porch. My mom did not solicit TriGuard's services but was rather taken advantage of by ****** who was wandering in a neighborhood he should not have been.

  Business Response

  Date: 08/16/2024

  Hi ***, 

  We apologize for any negative experience and would love to help. Unfortunately I cannot see anything in this complaint that helps me verify which account this applies to. Can you provide either the address, phone number, email or name of your mother so I can find the appropriate account this applies to? 

  Thank you!

  Sincerely, 

  TriGuard Pest Control

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22091584
  
  I am rejecting this response because:

  You asked for more information.  Here is the information you asked for:

  Account # *****

  Service Address: ******************************
                              Federal Way WA 98003
  
  Contact Number: ************
  
  
  
  Sincerely,
  
  ***************

  Business Response

  Date: 09/26/2024

  Hi ***, 

  We apologize for the late response this has not been a monitored avenue of communication in the past, and we are looking to change that. 

  It looks like this account has already been closed, and the early cancellation fee has been waived. We apologize for the negative experience. 

  Please feel free to reach out if you need anything else from us.

  Sincerely 

  TriGuard Pest Control | ************

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an individual come by and ask us to sign up for pest control through his company tri guard. After speaking to him for 15 minutes, we decided to try their services at no point during our conversation. Did he explain to me that we were signing a binding contract for any length of time, he merely asked me for form of payment and then had his iPad which I thought I was signing to authorize payment. When I called to complain about the service and tell them I wanted to cancel that's when I was informed that I had signed a one year contract that I was very much aware of, and that was after , only two months of service with this company. I asked them to cancel. They were very delayed on responding to my request. It took them over a week to respond and then emailed me a bill for the remainder of the contract.

  Business Response

  Date: 08/16/2024

  Hi *****,

  We received your cancellation request and reviewed your account. We apologize for any miscommunication and are sad to see you go. 

  Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services.  You had signed up for 12 months of general pest control services (5 total treatments) and 12 months of Mosquito Treatments (7 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.

  The route manager you signed up with is an independent contractor who has always been extremely ethical in his manner of business with us, and on top of that, your signed service agreements were sent to the email address you provided on 6/11, and you opened both emails multiple times, showing that you read it. Because of this and other reasons, we do not understand where the misunderstanding came in. 
  
  You did not contact TriGuard to cancel service until 7/24 which is outside of the 72 hour right of rescission because of this, we would normally charge the full early cancellation fee for both service agreements, which in this case would normally be $791.22.
  
  However, seeing as there has been some miscommunication somewhere, and allowing for some human error, perhaps we can come to a compromise. We are willing to cancel out the mosquito agreement and waive the applicable fee, so if you decide to keep the remaining services, it will only be the quarterly treatments for the general pests, since it sounds like your main concern was the effectiveness of the mosquito treatment. Is this more doable for you?
  
  We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach. Unfortunately, if this is not an option for you, then we will have to close your account per your request, although we'll still honor waiving the Mosquito Treatments and only charge an additional $419.97 as the early cancellation fee.
  
  Please let us know if you would like to continue services, or have any questions *************). As of right now, your account is being closed. 
  
  Sincerely,
  TriGuard Pest Control
  

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales person misrepresented services. My wife was told we could have an introductory service for a one time charge. However, TriGuard claims my wife signed a contract for more services. When advised of this, we cancelled the remaining services. TriGuard has since sent us an invoice to close out the contract. My wife NEVER signed a contract. When I asked for a copy of the signed contract, it was obvious someone else has initialed it, since she never uses the letters that were used. On the other signed portion, her signature was different then her normal signature. I have attached a copy of their contract and a different legal document where my wife signed. We have not paid and do not plan to pay the invoice. The desired outcome is for them to acknowledge we do not owe anything and provide some type of warning to others about their business practices.

  Business Response

  Date: 08/16/2024

  Hi *****, 

  We apologize for the negative experience and would love to get this resolved. We have reviewed the account, and ******'s signature does appear to match the previous signature she provided when she signed up for the general quarterly pest control back in June 2023. She would've signed on a company ipad, which isn't always as smooth as signing paper, which would explain the slight difference, but it still follows the same pattern. We assure you our employees would never fake a signature on an agreement. We take fraud very seriously, and would be very concerned if that had happened.

  All that said, perhaps there was some miscommunication we understand some human error is possible, so maybe we can come to a compromise. 

  It seemed that you guys have been happy with the quarterly generally pest control services (you've used us for over a year after all). We could totally transfer the duration of the mosquito service over to the quarterly pest control for the general pests if that will work for you guys. 

  Put simply, you would have 4 more quarterly pest control visits instead of the 6 mosquito treatments. Would this work for you? Let us know, and we'd be happy to get this fixed. 

  Sincerely,

  TriGuard Pest Control

   

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22077400
  
  I am rejecting this response because: we cancelled the pest control service in early July 2024 because it was not effective. We don't have a copy of the pest control contract from June 2023 to compare signatures, only copies from other legal documents. As previously stated, no contract was ever signed for the mosquito services, nor does she remember signing a contract for the pest services. 

  For reference, I attached a screen shot of the sales person who worked with my wife.

  Sincerely,
  
  *********************

  Business Response

  Date: 09/26/2024

  Hi *****, 

  We apologize for the late response this has not been a monitored avenue of communication in the past, but we're looking to change that.

  It seems that this has already been handled. Your account has already been closed, and there is no pending balance. We apologize for the negative experience. 

  If you have additional questions, feel free to reach out. 

  Sincerely, 

  TriGuard Pest Control | ************

   

  Customer Answer

  Date: 10/03/2024

  For the last message, I missed the seven day response deadline, but for the record, we paid the bill only to avoid the possible collection implications.  We were not happy with how they handled our concern nor the outcome.  We will never do business with them again. 
    
  ***** Jacob 
  

  
  

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their tech knocked on my door and offered service. I asked if there was a contract, to which he said that they recommended I do up to six services but there is no contract. When I signed the tablet, he said I was acknowledging that the technician would be coming out for service. That's all. And again, affirmed the month to month. I found out a week later by their Account manager that I am in a 24 month price locked agreement. I spoke with multiple employees and requested account review. The company denied my request to cancel with no penalties because they can't control if my circumstances change. I explained there was no change in circumstance, there was deceit and contract that should not exist. They said because I opened the contract via email 11 times while fighting with their company over this and discussing with my husband, before a formal review started, that I clearly understood the contract. They would not except that opening a contract while in an active dispute was not agreement on my part. They refused to cancel services because I couldn't "prove what the technician said or that he was deceitful" , regardless of previous conversations with other agents. The manager, ****, said I could keep a one year contract or cancel it (instead of two) but they will not remove the contract completely because I should've known it was an agreement, regardless of what the technician had said to get a sale.

  Business Response

  Date: 08/16/2024

  Hi *********,

  We received your cancellation request and reviewed your account. We apologize for any miscommunication and are sad to see you go. 
  Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by giving large discounts to people who sign up for multiple services, with the understanding that we will be able to finish the agreed upon services.  You had signed up for 24 months of services (9 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received. 
  
  The route manager you signed up with is an independent contractor who has always been ethical in his manner of business with us, and he doesn't have the ability to zoom in on the agreement on the company ipad in any way that would hide the details on the screen. On top of that, your signed service agreement was sent to the email address you provided on 6/17, a whole 6 days before we started services, giving you plenty of time to review it. Because of this and other reasons, we do not understand where the misunderstanding came in. 
  
  You did not contact TriGuard to cancel service until 7/8 which is outside of the 72 hour right of rescission because of this, we would normally charge the full early cancellation fee per the service agreement, which in this case would be $840.
  
  However, seeing as there has been some miscommunication somewhere, and allowing for some human error, we are treating this like a 12 month service agreement with only four services left.
  
  We would love to resume the services for you and do everything in our power to provide the high quality service you deserve, including applicable reservices, a change of product, or even if we have to send out a managing technician to reevaluate our approach. Unfortunately, if this is not an option for you, then we will have to close your account per your request and charge the early cancellation fee, but we will still honor the 12 months instead, so it will only be $420.
  
  Please let if know if you would like to continue services, or have any questions *************). As of right now, your account is being closed. 
  
  Sincerely,
  TriGuard Pest Control
  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was scheduled for May 29th: A salesman came to my door and sold my family a pest control service, falsely claiming he lived in our neighborhood, which was the main reason we chose him (Manager even confirmed he does not even live in Star) No contract was signed, and no debit card information was provided.stated that the service includes removal of all cob webs, hives, etc. The technicians came the next day, but they did not perform the tasks they promised. I texted proof of the incomplete service to ****, salesman. He said via text that this isnt what they stand for and they sent the same technician out again. He showed up but left without resolving the issues. They returned a third time, but despite showing them the problems, the issues still werent fixed.Now, Triguard is seeking payment for a service that was not completed, and I have pictures as proof. When I spoke to the manager **, he said he couldnt believe the salesman lied about living in our neighborhood and assured me that I wouldnt need to pay anything and he would resolve it. After a few days, I started receiving more harassing calls from ***, demanding payment of over $300. I called and texted CJ, but he didnt respond. I found the **** ***** contact information and emailed him. **** said he would look into it and get back to me. He got back to me and said I should expect a call, which I received a few minutes later, demanding a payment of $99.*** made it clear to ***, **, and **** that I will not pay for a service that wasnt completed after three attempts, and I have 12 pictures as proof. This has been going on for weeks. Seeking to resolve the payment issue as Im not paying for a service that I gave multiple tries to and wasnt fixed. See all photos - some wouldnt load. Where can I send the rest?

  Business Response

  Date: 08/16/2024

  Dear *****, 

  We apologize for any negative experience, and it looks like this has already been handled. 

  Not only have we waived the early cancellation fee for agreed upon services ($354.75), but we have also waived the "full" one-time service cost of an additional $200.01. The only amount we are still billing is the $99 for the already completed service. This $99 is the discounted price (as if you signed up for the 12 months) even though we are not holding you to the agreement. 

  This has been more than generous on our part, and we don't understand why you would 1) sign up for the services, 2) receive a specialized discount for signing up for multiple, 3) cancel the service agreement so soon after agreeing, and still expect to receive the discount, and 4) still refuse to pay a ***** even after we have waived the early cancellation fee and agreed to give you the discount anyway even though you haven't kept your side of the deal.

  Attached is a copy of the signed service agreement, as well as the service notification report showing the work we completed. The $99 for the services we rendered will not be waived, even if it has to go to collections.

  We have set your account to be permanently closed, and we really hope you don't treat other service companies as you have ours. There are a lot of service companies out there trying to do an honest job and provide for the families supported by the company, and customers who try to take advantage of the system like you have, really don't contribute to a healthy society at all. 

  Please reach out to ************** if you have any questions.

  Sincerely,

  TriGuard Pest Control

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tri Guard Pest Control sent a sales lady unsolicited to our house She offered a one time pest service for ***** I wrote her a check. I signed no contract They performed the service once and sent me a bill for four services more Inv ****** never performed and sent me a contract with my signature forged on it The bill was for ****** Ive told them the circumstances but they insist on collecting. Clearly a scam and fraud

  Business Response

  Date: 08/06/2024

  Dear BBB, 

  Thank you for your assistance with this matter. We apologize for the tardy response. This has already been discussed with **** and *****, and unfortunately it doesn't sound like we're going to end up on the same page, but perhaps we can come to a compromise.

  Obviously we would love to keep them as happy customers, and would love to do anything we can to make the service worth it to them.
  

  They had signed up for 12 months of services (5 total treatments), which is why they got the services at such a discounted rate. Obviously a service agreement like this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than agreed means having to pay the difference of the discount received.

  ***** signed up through one of our salespersons who is a 3rd party contractor, and who has always been extremely ethical in their manner of business with us. They did in fact sign the service agreement electronically on a company ipad that was presented to them by the salesperson. All the things were properly disclosed, and we immediately sent them a copy of the service agreement to the email **** provided, which was opened on the day we sent it, on 5/1/2024. Accusing someone of falsifying a signature is a serious accusation, and we don't take it lightly. We have attached the signed service agreement for your review. We assure you this was indeed signed and initialed by *****, otherwise how would we know his middle initial is the letter "B"?  

  All that said, perhaps we can come to a compromise. We don't usually expect someone to cancel services so soon after starting the year agreement, and aren't sure where the miscommunication came in. But the early cancellation fee is meant to cover the difference of the discount received. Since they are cancelling this early, it is much higher than usual. A full one-time service fee is normally $300, and they have already paid us $99 +tax, and we would be happy to lower the cancellation fee to an additional $201 +tax, rather than the $567. 

  If they agree to this solution, then we will happily close out their account. Obviously the other alternative is continuing the service until it is complete, and we'd love to do whatever in our power to make the service worth it to them.

  Thank you, and have a wonderful day!

  Sincerely,

  TriGuard Pest Control

  Customer Answer

  Date: 08/25/2024

  Dear BBB

  As usual Tri Guard is trying to get out of the forgery they are trying to pull on us!!  If you continue to believe their scam then shame on you. The signature they are representing as mine is an amateur forgery. It does not remotely come close to mine.  For starters I always sign ***** With my middle initial B

  Obviously that not what they are purporting to be mine .

  Im going to the police tomorrow to file criminal charges

  Its truly unfortunate that you are buying into the obvious scam

   

  Sincerely

   

  **************************

  Customer Answer

  Date: 09/01/2024

  To whom it my concern,
  
  We received the letter Tri Guard pest control sent you.
  Yes,forgery is a very serious matter ,which they continue to deny.
  This is not acceptable. The signature on the contract they keep referring to to is NOT mine. Nor is it even remotely close. This is a scam and they are trying to extort money from us.  Just to make this go away permanently and finally we are willing to pay them ******. Not any more. We want a statement stating that we have paid them in full and there is no further money owed.
  If they send us this statement well send them ******
  
  Sincerely
  
  *************************
  

  
  

  Business Response

  Date: 09/26/2024

  Hi *****, 

  We apologize for the late response, this hasn't been a monitored avenue of communication, but we're looking to change that. 

  It looks like we have been able to come to a compromise for a $200 instead of the full early cancellation fee of $567.

  It sounds like you were wanting to mail us a check, which can be sent to TriGuard Pest Control, ********************************************** in the amount of $200. Your account will be paid in full and closed once this is received. 

  Thank you for your patience and we apologize for any miscommunication in this process. 

  Sincerely, 

  TriGuard Pest Control

• Initial Complaint

  Date:06/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have worked with TriGard for several years. When we moved to a new home in Fall of 2023, we rehired TriGard for pest control services, specifically to handle wasps creating nests in the high ***** of the roof. This request to treat wasps in the ***** is in a note in the service contract.Though we were initially told that all the ***** and rooftops would be treated, we were later told that their technicians were not allowed to climb ladders, and therefore could not reach some of the *****, in particular the ones above the flat roof. Those areas have continued to see wasp nests appear. ******* was unable to complete the service we hired them for.I paid for every visit they made, but eventually found that another company was perfectly willing to treat the ***** for wasps. I sent a notice to cancel service with *******, thanking them for their service and being forthcoming that the reason for cancellation was simply that they were unable to complete service and remove the wasp problem.I received a notice from TriGard that they would not release me from the contract and that they would still bill me a significant cancellation fee. I did sign a contract that outlines this cancellation fee. However my cancellation is only due to their inability to fulfill the service I paid for. It does not seem right to not release me from a contract in which TriGard is not delivering the service.

  Business Response

  Date: 08/06/2024

  Hi Yoh, 

  We apologize for the late response to this BBB message. We have reviewed your account and are very sorry to hear you had a negative experience while cancelling your service with us. 

  We very much appreciated the many years you used our services at your old place. We wish this had been explained better back when you signed up for services, but when you moved services to your new house, we chose to honor the original price you signed up at back in 2019. Even though the market has gone up a ton, because you were a loyal customer, we decided to keep you at the lower price, which is why we had you sign up for another 5 services minimum. You had been such a loyal customer that we didn't think this would be an issue. 

  We are really sad to lose you as a customer, and if it would leave this on a better note, we'd be happy to provide that last service for you at a discounted rate. Unfortunately if this is not an option, we can't refund the early cancellation fee. 

  We hope you have a great rest of your day!

  Sincerely,

  TriGuard Pest Control

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 21907084
  
  I am rejecting this response because:

  I signed up for service with Trigard with the mutual understanding that I was hiring you to handle the wasps in the ***** of the house. I say mutual because its noted on my contract at the top. At the time of signing up, I was told that technicians could get on the roof to treat them as long as a supervisor was on scene. In reality, technicians told me they could not go on the roof, and I continued to have wasp problems.  

  Canceling service was done regretfully only in response to ******* not completing the job I hired them for. So it is not an acceptable resolution for me to pay for a final service even at a discounted rate AND still not have my wasp problem treated. 

  Sincerely,
  
  **********

  Business Response

  Date: 08/19/2024

  Hi Yoh, 

  Again, we are sorry you've had a negative experience and are sad to loose you as a customer.

  We don't want to go in circles by repeating anything previously said. You hired us to do multiple things, the wasps being one of them, and we've been completing all of our agreed upon services, and we even completed a free reservice for you to remove those wasp nests that had been missed, which should've been a satisfactory resolution. 

  Even if you didn't like our services, there was only one service left to finish the term, which is why we had recommended keeping us for just the one more, but you decided against that. As it stands, the early cancellation fee was charged almost two months ago, when your account was closed.

  Unless you're wanting to resume services to complete the final one, there is really nothing we can do. We're sad you're not satisfied, and we hope you have a great rest of your day. 

  Sincerely

  TriGuard pest Control

   

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 21907084
  
  I am rejecting this response because:

  The business is not being truthful when it said it took care of the wasp problem. The technicians refused to get on the roof to reach the ***** where the wasps were making nests. The wasp problem was only solved when I hired a different business to go up there and treat the *****. 

  Sincerely,
  
  **********

• Initial Complaint

  Date:06/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TriGuard pest control came to the door and since my elderly father is sick, I immediately said that we would not be signing any contract for continued services. Sales guy said no problem that they could do a one time service. I believe his name was ******. I asked for a card or any info and he said he had none of those things on him. I said if the one time service works that they could come on Saturday. I was quoted $100 for one-time service. ******* showed up on Saturday and again I asked for any info since I had not received any calls or emails. Both the sales and service guys said they didnt take any payments but I would get an email. Today I received a phone call and the lady advised me that she was sending the contract over now since they had all of my info incorrect previously. I received contract and it shows a scribble signature on a contract Ive never seen and obviously didnt sign. I told the lady that since my elderly father is ill with cancer there was no way I would have agreed to a year+ contract since its doubtful he will be around to honor it. She ignored my explaination. I called back and asked to speak to a supervisor and she put me on hold a while and came back saying she would forward my info to a manager. I immediately responded to the contract email saying we were cancelling any agreement. No response.

  Business Response

  Date: 08/13/2024

  Hi *****,

  We apologize for the miscommunication. We have reviewed your account and waived any applicable early cancellation fee. Your account has been closed.

  Hopefully this helps. Please let us know if there is anything else we can do. 

  Sincerely,

  TriGuard Pest Control

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the salesman who came to our home misrepresented the program he was trying to sell. we feel he deceived us into buying a program we did not want. the salesman NEVER mentioned that this program was for one year, nor did he mention that the cancellation fees would be 75% of the remaining of the year, this would come out to about $1375.00. i have given my written notice to cancel the program. i was told that *** was the one in charge of this. i talked to *** and he told me that he has no control of the cancellation but he would put this into review, and that would take 2-3 days for a response. after 5 days i received an email saying that the review was finished and that i will still have to pay the fees, also if i had any more questions i was free to call the customer service desk. i called the customer service and asked for someone with more authority to get this canceled. the customer service representative told me that *** was in charge of cancellations. i received an email later that day and it came from DAMEN and he said he was the top rung of the ladder and there was no one else above him. he said that i will be charged the fees and they will not do anything about it. The company has done nothing to resolve this except give me the complete run around. looking at the copy of the contract they sent, my initials somehow showed up on the form, I NEVER signed nor initialed the salesman's ipad. I have asked for a cancellation of the program and waive the cancellation fees. the salesman said the company would seal the siding on my home to keep the bees from building nests inside. the salesman asked if we have a mosquito problem he could put a mosquito trap in our yard. we told him no we do not have a mosquito problem. the sales man said they would come out and spray for bees and flies. after the technician left, the flies were still present, and we had to clean up the spray from our windows. the technician never sealed the siding on our home.

  Business Response

  Date: 08/13/2024

  Hi *****, 

  We apologize for the late response this has not been a monitored avenue of communication until recently. It looks like this issue has been resolved. *** has notated your account to show that we are closing out the mosquito service without any early cancellation fee, and that the general service is being lowered to $150 each quarterly visit for the remainder of the agreement. 

  We're happy we were able to come to a compromise; please reach out if there is anything else we can do to help. We'll do our best to provide the high quality service you deserve.

  Have a great day! 

  Sincerely,

  TriGuard Pest Control

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is scamming people. We signed up with some kid because he stated it was a sale of $100 for a 12 month service. My husband asked if there would be any other fees or charges and we were told no. Then they come out for their first check after the initial and we realized we had an invoice to pay. When I called the company to talk to someone about this they told me its in the agreement you signed. The salesman didnt even allow us to read said agreement before signing nor did he inform us wed be charged everytime they came out. Regardless if its in the agreement or not the sales person should not be ******* people and letting them know theyd be charged everytime they come out. Also was informed wed have to pay 75% of the remaining services if we canceled which is ridiculous. I would never recommend this company and will make sure to tell everyone here in our small community that they shouldnt go with this company. Hire better salesmen who actually tell you what youre signing up for.

  Business Response

  Date: 08/13/2024

  Hi Sieyra, 

  We apologize for the late response this has not been a monitored avenue of communication until recently. We also apologize for any misunderstanding when it comes to the pricing break down. It looks like this has already been discussed with one of our customer service managers, but as an extra effort on our part, I have discounted the treatments down to $135 per quarterly visit for the remainder of the agreement term.

  Hopefully this helps. Please reach out to ************** if you have any questions. We are looking forward to providing you with exemplary services!

  Sincerely, 

  TriGuard Pest Control