Business Profile

Pest Control Services

TriGuard Pest Control, LLC

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Pattern of Complaints

Complaints

This profile includes complaints for TriGuard Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

61 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company sent me to a collection agency shortly after the credit card tied to the service was loss or stolen instead of contacting me. I paid the collection agency and cancelled the service. Once they received their money they resumed their slipshod service which I again cancelled by phone and via email and now they are asking for money again. How do I make them leave me alone!
Business Response
Date: 06/06/2024
Hi ****,
Thank you for contacting us about this. We want you to be a happy customer, and we're sorry about any miscommunication that has occurred.
It appears that we did in fact contact you multiple times about paying your ***************** before it went to collections. Not only did we notify you on 11/30/2023 when the service was complete, but we also reached out on 12/1/2023 letting you know the card had failed. We tried again to contact you on 1/3/2024 to update the payment method. Unfortunately, because we were unable to contact you, we had to send the bill to collections on 2/8/2024, a whole 70 days after the bill was due, and after multiple contact attempts.
Still though we want you to be a happy customer, so we were very happy to take it right back out of collections when you called in to pay the bill on 2/15/2024.
You had been on a subscription service (every three months) and we hadn't received any cancel request from you up until that point, which happened to be the same time the service was reinstated due to your bill being paid in full.
We see there was a misunderstanding as whether we were supposed to continue the services after you paid the bill, which is why we went out there again to provide the next service. This was our mistake, and we are waiving the current balance on the account. If you receive another bill from us, please ignore it, as we are closing out your account.
Please let us know if there is anything else we can do.
Sincerely,
By: TriGuard Pest Control
Initial Complaint
Date:05/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prior to June 2023, I terminated my contract with Triguard Pest Control due to unsatisfactory conduct and inappropriate behavior exhibited by their personnel in my backyard. Despite communicating my intention to cancel the service directly to the technician assigned to my property, subsequent unauthorized attempts to access my property were made, prompting me to secure both gates with locks. Nonetheless, service reports falsely indicated that my property continued to receive treatments until October, when entries acknowledged the inability to access the backyard due to these security measures. I contested the validity of charges for services not rendered.Upon addressing this issue with Triguard Pest Control's **************************** I was informed that due to the absence of formal cancellation notes from their technician in their system, the company would uphold the charges and advised resolution through the collections agency. Consequently, my account was closed, and a debt of $185 was referred to collections.This situation underscores a significant discrepancy between the services promised and those delivered, compounded by a lack of internal communication within Triguard Pest Control, ultimately resulting in an unjust financial penalty against me.
Business Response
Date: 06/06/2024
Hi ******,
We're sorry to hear you've had a negative experience. It seems there may have been some miscommunication.
You originally signed up for quarterly services (every three months) for an initial period 12 months, and then to be continued at the regular frequency until you decided to cancel by sending us a written notice of some kind (i.e. letter, email, text).
We have your service agreement showing that you wanted services, and we had received no communication from you suggesting otherwise, so we continued the service until you requested to cancel by contacting us. Simply turning my technician away at the door is not sufficient cancellation notice. As far as we knew, you were just busy that day and needed to reschedule. This is why your service agreement stipulates that we need a written communication of some kind.
Even calling us to cancel would've been sufficient. Unfortunately, since we had received no communication from you to cancel, we continued the services until we learned otherwise. For this reason, we cannot give you a free service simply because you had already decided to cancel services, but just hadn't let us know yet.
Your current bill of $148.64 is still pending, and is 239 days past due, and will likely be sent to collections if it hasn't already been. Please call us at ************ to pay this bill, and to answer any additional questions.
Sincerely,
TriGuard Pest Control

Customer Answer
Date: 06/06/2024

Complaint: 21758314

I am rejecting this response because:
I had spoken with the service technician and the service technician told me he would cancel my service. Your company has already received several complaints from our HOA due to the disrespecful behavior which is why I had canceled the service. Due to your company's negligence, I will not be dropping this and will take further action if necessary. This is no longer about the money.

Sincerely,

***********************
Business Response
Date: 08/13/2024
Hi ******,
We apologize for any negative experience you've had with our services. We would've been happy to provide any amount of free reservices to ensure the service is done properly especially if you are still seeing any of the covered pests.
Please understand, there is no way we can know you're not satisfied with the service, or that you want to cancel the service, without you letting us know.
Although our technicians take detailed notes of the services performed, they are not in charge of cancellations or billing discrepancies. If you had requested to cancel the services with our technician, he would've informed you to reach out to the office to get it handled.
You never reached out to us to request cancellation, or even to let us know you weren't satisfied with service, so there was no way we could've known. Because of this, we continued your subscription service until you stopped paying us. As soon as we caught wind that you no longer wanted service, we closed your account.
Because we rendered the agreed upon services, the bill of $148.64 stands and will continue to be billed until it is paid.
Again, we apologize for any negative experience, and should you decide to resume services, we would be happy to do all in our power to provide you with high quality service. Let us know if you have any questions, and have a great day.
Sincerely,
TriGuard Pest Control
Initial Complaint
Date:05/08/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TriGuard Pest Control is a door to door scam.Sales is very high pressure.Then you receive a contract that you signed Then they do services but they do not work.When you cancel they say I owe 75% of whats left on the contract.Unethical and should be stopped from doing business.Their service was terrible. I have more rats, spiders and ants than ever before. It seems that the chemicals they are using attract insects and vermin rather than repel.I talk to a guy named *** today and he pressured and pressured and I said no and then he told me it would be $188 to cancel the service. These guys are terrible. A step sideways to the phone scammers.
Business Response
Date: 05/10/2024
Hi *****,
We apologize for any misunderstanding that *** have occurred during this process. We want to make sure you have a good experience with TriGuard and that your pest control needs are taken care of.

Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by breaking up the cost over the course of a year, with the understanding that we will be able to finish the agreed upon services. You had signed up for 1 year of services (5 total treatments) which is why you got the services at such a discounted rate. This requires a subscription service agreement to assure you get the high quality service you deserve. Obviously this requires a certain level of commitment from both of us. Unfortunately cancelling earlier than you agreed means you have to pay the difference of the discount you received.
We would love to finish the service agreement for you and do all we can to take care of your pest control needs. Unfortunately, if this is not an option for you, and if you still want to cancel our services early the early cancelation fee applies, and there is nothing we can do to waive it.
We want you to be a happy customer, and as it currently stands, your account has already been closed and the early cancellation fee has been billed. Please reach out to our ************* Specialists at ************ if you have any more questions.

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 05/15/2024

Complaint: 21686608

I am rejecting this response because:
Your Business practices are predatory. You have people going door to door and don't take no for an answer. I have a no soliciting sign on my door and the person kept coming back over and over. This is predatory.
Then, I signed something on an IPad. The person was saying anything I wanted to hear and I just wanted him to go away. I had no idea that I was signing up for a years worth of service.
After first spraying, more spiders ants and bugs. Second and third service was rescheduled and when they did show, they were here for less than 30 minutes.
The service is poor. I would be better off buying round up at ********** and spraying myself.
The fact that you continue to insist on charging me for your predatory business practices and then poor service is terrible.
You are a bad company with the sole intent of making money.
I will not pay you the balance for sub par work and performance and you really need to let this go.

Sincerely,

*****************************
Business Response
Date: 08/14/2024
Hi *********,
We're sorry you're still not satisfied with the current solution. You only have two services left on the service agreement, and we would highly recommend completing those if you want to avoid the early cancellation fee.
You signed up for services through an independent contractor who has always been very ethical in his manner of business with us. We know most people don't like solicitors, but there is nothing illegal or unethical about knocking on someone's door to offer a service. If you truly didn't want the service, then you really shouldn't have signed up.
We do apologize that you're still seeing pest activity, and would love to do everything in our power to change that pest control is not magic, and depending on the environment, it can take different solutions to remediate. None of the products that we put out there could've increased pest activity. If you did have a significant increase, it is likely that increase would've happened even without our treatment, and it makes us wonder how bad it would've gotten if we hadn't had our products out there. Again, we would love to do whatever necessary to get rid of the pests, but it does require our full treatments, and some time for it to take effect.
Unfortunately if you are unwilling to let us complete the services, then there is an early cancellation fee that will not be waived.
Please let us know if we can finish it for you, we would love to. Otherwise, your account has already been closed.
Sincerely,
TriGuard Pest Control
Initial Complaint
Date:03/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We hired trigaurd pest control to service our house. They came for the initial treatment. After that we have discovered that theyve been servicing the wrong address. We would like our money back that we have paid. we canceled our service with them since they had not upheld their end of the contract by servicing our home and they are now also charging us an additional cancellation fee of $700.
Business Response
Date: 05/02/2024
Hi ****,
We apologize we haven't responded until now; this has not previously been a monitored avenue of communication. It looks like your complaint has already been resolved, but if not, please reach out to ************. We would love to help.

Sincerely,
TriGuard Pest Control
Initial Complaint
Date:01/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/10/23 a Triguard Pest control salesman came to my door. After he tried to sell me their product, offered me a discounted rate, and spent no less than 30 minutes at my door, I finally gave in and purchased their services. I asked him if there was a contract and if I could cancel anytime. He ASSURED me that there is no contract and I can cancel anytime with NO FEES. Here we are 7 months later: they've come out to service 3 or 4 times and I have not seen any change in rodent or insect activity, therefore I am canceling my service. My first attempt with a customer service gal told me that I in fact could not cancel, so she sent me to my "account manager", *****. He tells me that the only reason the rate was so discounted, is because they need a promise of services and that we must of course spend enough money to make it worth their while. This is spoken to me in a way that is so assuming, as if of course this is the obvious truth. How in the world could they sell us a service so discounted without needing a promise of service from me?! Well I'll tell you how, by promising it to the customer. He told me that he could send me the contract that I signed, with MY signature, as if that means the salesman made me aware of any cancellation ramifications. He indeed did not. In fact, dare I say he lied? He definitely did lie. So I did cancel my service, but now I have been given a final bill since I "cancelled the contract early". The said contract, that I was promised did not even exist. My bill to cancel services, that I will no longer be receiving, is $262.50. I am requesting a cancellation of this bill by coming to BBB. It is clear from other complaints about Triguard, that this is a regular problem with the company. This dishonesty should be stopped at the source, i.e. the salesman. They need to be transparent about cancellations and charges-not just focused on making the sale and getting their commission.
Business Response
Date: 05/02/2024
Hi *********,
We apologize we haven't responded until now; this has not previously been a monitored avenue of communication. It looks like your complaint is already being resolved, but if not, please reach out to ************. We would love to help.

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 05/02/2024

Complaint: 21226775

I am rejecting this response because there has been no resolution of my complaint, you are incorrect. I have been forced to pay for another service. I have one remaining. This is all due to lack of transparency and dishonesty at my front door from your salesperson. Please cancel my last treatment as I do not want it.

Sincerely,

***************************
Business Response
Date: 05/08/2024
Hi *********,
We are sorry you're still not satisfied with the service, but as previously stated, pest control is pretty expensive (most reputable companies charging around $300 for a one-time service). You were given a big discount for signing up for the year which requires a certain level of commitment from both of us, unless you want to pay the difference of the discount you received, then we can promptly close your account.
Not only did you sign up for services through one of our third party contractors, who has always been extremely ethical in his manner of business with us, but we also sent you a copy of your signed service agreement immediately after you signed up. It was delivered to your email that you provided on 6/10/2023 and it was opened 6 times. Because of this and other reasons, we do not understand how you could've misunderstood the service agreement.
We want you to be a happy customer, so if you have any additional questions, please call one of our ************* Specialists at ************.
SIncerely,
TriGuard Pest Control
Initial Complaint
Date:01/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May of 2023, a technician came to the home of where I was renting to offer services. During the exchange, the technician stated if you do not like the service you may cancel, it is pay as you go did not mention additional charges to cancel. Received a call to continue services but I wanted to cancel. They stated they would have to add additional charges because they only did one service and anticipated more. Never once stated they would add an amount taken off from discount.
Business Response
Date: 05/02/2024
HI ******,
We apologize we haven't responded until now; this has not previously been a monitored avenue of communication.
We want to make sure you have a good experience with TriGuard and that your pest control needs are taken care of.

Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest control by breaking up the cost over the course of a year, with the understanding that we will be able to finish the agreed upon services. You were given a big discount with that understanding. A service agreement like this obviously requires an early cancelation fee, or it would be an unwise business practice for a company to give discounted services at less than cost. Thats why the early cancelation fee exists in the first place, because it allows the company to provide better discounts to the average consumer.
As it stands, we've removed the early cancellation fee and are choosing to treat this as a one-time service $250 before promotional discounts are applied for signing up for the year. You've already paid us $99; your account has been frozen and the remaining $151 has been billed.
Please reach out if you have any questions.
Sincerely,
TriGuard Pest Control
Initial Complaint
Date:01/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I agreed to Triguard *********** services in July, 2023 with a promise of timely and exceptional service. I agreed to be billed $95 each quarter, which is what I being charged from my current pest control company. After Triguard's second visit, I finally went into my crawl space for the first time and found numerous black widow spiders. I immediately called TriGuard in early August and was told no one could come out for another 10 days. This was shocking and not at all what I have experienced with other pest control companies. I had work scheduled to be done on my crawl space, and that appointment had to be delayed. When the technician was supposed to show up, I got a call that he hurt his back and it would be another week before anyone could get there. It took them almost 3 weeks to respond, but by that time, I had bombed it myself 3 times, just to get the crawl space work completed. After the technician treated the third time, I continued to see a large amount of spiders inside and outside of my house. I sent an email to cancel my service on 9/7/23 explaining the issues and due to their non-performance of what they CONTRACTED to do. I received no response from that email until I was called in November by a person was trying to collect my payment. They acknowledged that there was a long delay in responding to my email, but that I still owed the balance. This delay in contacting me was just another example of their poor customer service, not to mention the fact they increased my price to $135 the second time. BAIT AND SWITCH. I have continued to be billed for the $281.25 cancellation fee, even though I sent a certified letter on 12/28/23 and have spoken to numerous employees and supervisors explaining what happened. I called on 01/10/24 and they promised to call back. Again nothing happened until I called again today 01/19/24 and was told I was being sent to Collections. AWFUL BUSINESS!!
Business Response
Date: 05/02/2024
Hi *****,
We apologize we haven't responded until now; this has not previously been a monitored avenue of communication. It looks like your complaint has already been resolved, but if not, please reach out to ************. We would love to help.

Sincerely,
TriGuard Pest Control
Initial Complaint
Date:01/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tri guard fulfill their agreement as contract and getting rid of box elder bugs instead they have kept me from canceling for various reasons there for I want a full refund not a bill for early cancelation I am also sending a copy to atg of Washington and will cc you as well thanks ***************
Business Response
Date: 05/02/2024
Hi ***,
We apologize we haven't responded until now; this has not previously been a monitored avenue of communication.
We want to make sure you have a good experience with TriGuard and that your pest control needs are taken care of.
Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest ********************** by breaking up the cost over the course of a year, with the understanding that we will be able to finish the agreed upon services. You were given a big discount wit that understanding. A service agreement like this obviously requires an early cancelation fee, or it would be an unwise business practice for a company to give discounted services at less than cost. Thats why the early cancelation fee exists in the first place, because it allows the company to provide better discounts to the average consumer.

We would love to finish the service agreement for you and do all we can to take care of your pest control needs.

Unfortunately, if this is not an option for you, and if you still want to cancel our services early the early cancelation fee applies, and there is nothing we can do to waive it.

As it currently stands, your account has already been closed and the early cancelation fee has been billed. Please reach out if you would like to reinstate it.
Sincerely,
TriGuard Pest Control

Customer Answer
Date: 05/02/2024

Complaint: 21155749

I am rejecting this response because: the company refused to honor their sales part of the contract and i allowed them to come out and retreat for the box elder bugs that was unsucessful both retreats but the fact that i was stalled of canceling per the companys laging response and they did not honor their part of the contract and i expect a full refund due to this fact Thanks ***************

Sincerely,

*******************
Business Response
Date: 05/08/2024
Hi *****,
We're sorry to hear you're still not a satisfied customer. With pest ********************** being as expensive as it is to preform (most reputable companies charging around $300 for a one-time service) it is impossible for us to provide services at less than cost.
You were given a huge discount for signing up for a year of services. You did not honor your side of the agreement by sticking with the services for the entire year; normally we would've charged you the difference of the discount you received which in your case would've been a $187.50 charge. Not only did we waive this fee that we were entitled to, but we also refunded you $137.63 for the last service that was completed due the the miscommunication that occurred.
All in all, we provided you with three full pest control treatments, but have only been paid for two of them at a much discounted rate. We have done right in how we handled your account, and unfortunately can do no further refunding than that which we have already done.
We want you to be a happy customer, so if you have any additional questions, please reach out to one of our ************* Specialists at ************
Sincerely,
TriGuard Pest Control
Customer Answer
Date: 05/09/2024

Complaint: 21155749

I am rejecting this response because: this is a very unacceptable answer as it explains their bussines strategy not a solution to them not living up to their end of the contract

Sincerely,

*******************
Business Response
Date: 08/14/2024
Hi ***,
We're sorry you're still not satisfied with services. We have attached your signed service agreement, which explains how the treatments are designed to compound over time we use long-term products designed to decrease the pest activity over the course of the 5 services, which is why it requires multiple visits to get rid of certain infestations. Pest control is not magic; it's a science that takes multiple applications.
Unfortunately if you are unwilling to let the service run its course as agreed in our service contract, then there is no way we can entertain the idea of waiving the early cancellation fee. We would love to resume the services for you, and provide the high quality service you deserve. If you don't want to do this, then you have to pay for the completed services in full, before any promotional discounts are applied.

Sincerely,
TriGuard Pest Control
Customer Answer
Date: 08/22/2024
i am again answering that i do not agree with trigard response i all so had a collection agency call me and i informed no more money and i am still expecting this to be closed with the fact that the signed contract was violated by them as they could not get rid of the box elder bugs as promised as well i allowed this to go on and allowed them to come out for followed up that also failed and i know a scam set up when i see it and therefor i am not sure why you are stating that no response from me this is also a misstatement as i sent email and document;s and called that i do NOT accepet their answer ,that said you may call me at my # ************ anytime as it takes me awhile to answer emails Thanks ***************
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was referred here by a neighbor. Spoke with a tech about options and said I only wanted a one time service. We are considering putting our house up for sale so we knew we just wanted a one time service. They said no problem and would send an agreement over email. Once I got it, there was only an option for a year long contract (multiple services). I called and said I had concerns signing this and was told I could talk to the folks doing the service. Then, a few days later when I didnt sign, they said it had to be signed before they came out. I had to take off work for this so I signed it. When they tried to charge me for the next service, I explained to them the situation and they said they would investigate. After the investigation, they said they would only charge me and additional $160 (estimate) for a one time service on top of what I have already paid them, removing the discount. I told them I was never told the discount was for the year service only, but the customer service rep ***** said thats the way it is. He said the decision was final and there was no one else who would speak to me in the entire company about this. I feel they are running a scam, giving misinformation, and over charging folks. I would hate for this to happen to other folks. I have emailed them documentation which I feel they have completely ignored.
Business Response
Date: 05/02/2024
Hi ****,
We apologize we haven't responded until now; this has not previously been a monitored avenue of communication.
We want to make sure you have a good experience with TriGuard and that your pest control needs are taken care of.

Please understand that pest control can be pretty expensive, with most reputable companies charging around $300 for a one-time service. We try really hard to offer our customers affordable pest control by breaking up the cost over the course of a year, with the understanding that we will be able to finish the agreed upon services. You were given a big discount wit that understanding. A service agreement like this obviously requires an early cancelation fee, or it would be an unwise business practice for a company to give discounted services at less than cost. Thats why the early cancelation fee exists in the first place, because it allows the company to provide better discounts to the average consumer.
It looks like your complaint has already been resolved, but if not, please reach out to ************. We would love to help.
Sincerely,
TriGuard Pest Control
Initial Complaint
Date:10/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Triguard Pest Control for their services and recently decided to cancel. Upon cancellation, I was shocked to learn that they are imposing an exorbitant cancellation fee of nearly $300. This fee is approximately 75% of the remaining price of the service had I not cancelled. This fee seems disproportionately high and unreasonable, especially given that I would not be receiving any of the services associated with this cost. I believe this fee structure is unfair and would like it to be addressed.
Business Response
Date: 10/31/2023
********,
We apologize for any negative experience. Please understand that pest control can be pretty expensive, with most reputable companies charging between $300-$400 for a one-time service. We try really hard to offer our customers *************** control by breaking up the cost over the course of a year, with the understanding that we will be able to finish the agreed upon services. A service agreement like this obviously requires an early cancelation fee, or it wouldn't be a wise business practice for us to hand out discounted services at less than cost. Thats why the early cancelation fee exists in the first place, because it allows the company to provide better discounts to the average consumer.
We would love to finish the service agreement for you and do all we can to take care of your pest control needs. Unfortunately, if this is not an option for you, and if you still want to cancel our services early the early cancelation fee applies, and there is nothing we can do to waive it.
Please reach out if you have any questions, we are happy to help! Call ************** or email *******************************
Sincerely,
TriGuard Pest Control

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TriGuard Pest Control, LLC is NOT a BBB Accredited Business.