We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

Postal Address Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/23/23, I changed my address on usps.com, and I was expecting to be charged $1.1, as indicated for this service. However, upon reviewing my bank statement, I noticed an additional charge of $179.95, which was unexpected and not part of the agreed-upon fee. I have not get any explain by USPS by now

  • Initial Complaint

    Date:02/23/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/14/2024 at 10 pm I submitted a change of address form on what I believed to be the USPS website. Even looking at the page now, it looks very legitimate. However, instead of being charged $1-2 for an address change in the past, I was charged $179.95. The charge is listed on my bank statement as "US-CHANGEOFMAIL". Nowhere on the site or anywhere before I submitted the form was I told there would be a $179.95 charge to my account. After looking over the BBB page, I see that I, like many others, have been scammed by this site.

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online to change over my address. The website sent me through the motions that i have normally seen when doing a change of address. Then at the end it asked for CC info... and i was just assuming it would be $1 and some change. then when i pressed submit it hit my account for 179.95 !?!?!? I was very alarmed! I have recently been going through some life changes and I don't have the funds to throw away almost 200.00. That is a hard one to swallow.
    I have attached all info i have on it. there isn't an email or phone number for me to get in contact with. please help... :/

  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was looking to do a mail forwarding service and this site charged me $179.95 when USPS charges $1.05 for this service. THIS SITE WAS CLEARLY DESIGNED TO SCAM PEOPLE OUT OF MONEY. They do not have any customer support, their contact information is not listed. There is no virtual assistant as stated on their site. No one responds to my inquiry about my transaction. I understand there might be loop holes, but NO WHERE ON THEIR SITE DO THEY STATE HOW MUCH THEIR FEE IS FOR SERVICE, TOTAL SCAM. This has to be a violation, I looked everywhere on their site to see if they snuck it in somewhere, nope. Ridiculous,

  • Initial Complaint

    Date:12/09/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 179.00 for a change of address.

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/04/2023 for the second time I was trying to do an address change. I am aware of a charge of a 1.10 for this service. I believed I was on a USPS website even the numbers on the website lead you to the actual Postal service. But whoever I paid isn't apart if the usps at all so now $179.00 IS GONE FROM MY ACCOUNT. I received an email from the post office (I believe) that said they needed me to go to the post office with my ID to complete the change of address. So this service charged me $179.00 and could not even change my address. How is this possible???How can they charge $179.00 for something that cost $1.10 first of all and second of all how is it legal to completely resemble the USPS in a way that so many people believe that they are on the legit USPS website? I am just about fed up with being tricked by fake services that trick me into something i believe to be a service i have to have. Then I tried to request a refund and save my funds from being taken and i cant even find anything that resembles a name besides the reference to USPS COA. to top it all off in the email i received this was in the bottom section.

    . As such, you agree that while this site will attempt to make every reasonable effort to perform the services put forth, it shall not be liable for such notifications to be performed by the organizations you have specified. All sales are guaranteed and a no-questions-asked refund is available if you are not satisfied with your order. The person who prepares this form states that he or she is the person, executor, guardian, authorized officer, or agent of the person for whom mail would be forwarded under this order. Anyone submitting false or inaccurate information on this form is subject to punishment by fine or imprisonment or both under Sections 2, 1001, 1702 and 1708 of Title 18, United States Code. I also hereby authorize you to file USPS documents on my behalf as a TPD (Third Party Designee) and agree to all terms of service related to this postal service. You also agree to allow up to 7 days for the postal service (USPS) to process your change of address.
    .
    So how do i get this no questions asked refund?????

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details
    Date of Transaction: November 2, 2023
    Amount of Monday Paid: 179.95
    What the business committed: Change of address
    Nature of dispute: Was simply trying to change of address which was only supposed to cost $1.10
    Did business try to resolve: The contact phone number associated with transaction on my bank statement does not seem to be a working number
    Account/order/tracking number: 2330690000440330

  • Initial Complaint

    Date:11/24/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got scammed fake website tried to change address said needed credit card information to verify my identity then charged me $179.95

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/21/23 tried doing a change of address online and got scammed by post- mail-usp.com 1800-401-0890

  • Initial Complaint

    Date:11/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to change my address online and thought I had the postal service and apparently it was a scam website. It was movemyaddressnow.com I get notifications when debits are made toy account and I immediately get a notification that there was a 179.85 charge from Forward of Postal Mail Danville WY US on my account. I tried stopping the charge to my debit card but had to stop my card. Now have to dispute the charge on my card. I've tried finding a customer service number for this place with absolutely no luck. The account number from the email they sent me is 6765JJFzFJJB. I replied to the email demanding someone contact me with absolutely no luck. I looked online and have saw where others are complaining of the same thing happening to them with these scammers.

Postal Address Change is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.