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Business Profile

Mailing Services

Postal Address Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, along with quite a few others got scammed out of $179.95 for an address change. I’ve tried to contact the business but never got a response. I am on social security and this was a huge blow to my living expenses. I too want my money back!

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submit a change of address and was charged $179.95. This was a fraud website affiliated with USPS. This is email address [email protected]. I need my money back.

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seeing this has been reported many times. Yet it’s obviously still happening.
    I went to the internet to change my address. It asked for a credit card which was given because it states a charge of $1.05 to do so. Instead I get charged $179.00. When I tried to dispute Mastercard will not refund. This is happening to many… exact same amount each time

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to do an address change and it said it was a charge of a 1.10 and it looked like a usps website even the numbers on the website lead you to the actual us. Postal service. But who ever I paid isn't apart if the usps at all so now I'm 179 short on my rent that's due in 2 days b.c of these scam people.. work hard for what I have and get screwed like this and from reading all of the other msgs from 2 years ago its looking like I won't be getting my money back

  • Initial Complaint

    Date:10/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fake usps site charged $179.95 for change of address

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I changed my address through USPS website and was charged $179.95 on 10/19/2023. The transaction appeared on my statement as merchant: UPDATE OF USMAIL 8882783914 NV

    I would like a full refund I was aware of the $1.05 charge but not $179.95.

  • Initial Complaint

    Date:10/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m moving and needed to change my address. A website popped up affiliated with usps.com. I went back to my maiden name after my divorce and had to change my address for both last names. I got charged 179.95 twice. This is insane. I have to wait til it clears my bank before I can dispute it. This is why I hate doing things online.

  • Initial Complaint

    Date:10/21/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/09/2023 I submit a change of address and was charged $179.95. This was a fraud website affiliated with USPS. This is email address [email protected]. I need my money back.

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to submit a change of address so I Googled what I thought was the USPS official website. I was charged $179.95. I contacted my bank and I have to wait until it post to my account and then I have to dispute the charges. It has over drawn my account. I have tried to contact this fraudulent website but no contact information whatsoever. This website and/or company needs to be stopped and all persons involved should be immediately refunded the money they scammed

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/30/23, I googled USPS Change of Address and clicked on what I thought was a legitimate USPS site. I filled out the required info but was puzzled as to why I was required to enter credit crd info. As I completed the form, there was a box regarding something about ADT promotional info, which I checked, Upon doing so, I was immediately charged $179.95. I've contacted numerous numbers at ADT, to no avail. i have no confirmation number. or account and no way of getting into contact with changeofmymail.

Postal Address Change is NOT a BBB Accredited Business.

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