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Business Profile

Retail Wine

Splash Wines, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Reviews

Customer Review Ratings

1.58

Average of 24 Customer Reviews

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Review Details

  • John C

    Date: 05/07/2025

    John C

    Date: 05/07/2025

    ************** I ordered the Rose ******* special on April 26th. Order # SPL-*******. I ordered it because of the wines they showed on the website. When the shipment arrived, I received 1/2 of the wines listed on the website, the other 1/2 were wines I would never order. On this same order, I also build my own case of red wine. When I made my selection, all the wines were in stock. Again less than 1/2 of the wines I ordered were shipped to me. The ones they replaced it with were not anything I would order. I contacted customer service and was told the wine I ordered was out of stock. I went back to the website ad all wines were showing they were in stock. This is a bait and switch. I asked customer support to ship me the wine I ordered or refund the money for the wines the wines they did not ship. I have not received a response. Don't think about calling, they will hang up on you. The only way to communicate is email and they are still unresponsive. **** ******* - VERY unhappy customer.

    Splash Wines, Inc.

    Date: 05/11/2025

    Hi ****,

    I hope you are doing well. As part of our terms and conditions, we would like to apologize if the wines you originally selected went out of stock by the time your order is being packed.

    Here at Splash Wines, we guarantee that all of our products arrive in a satisfactory condition.
    If purchasers do not like a product, we will issue a store credit for the amount paid for the bottle for as long as 180 days after purchase. We kindly request you to outline which wine(s) are not satisfactory when reaching out.

    In the unlikely event that a product is not available, Splash Wines reserves the right to substitute, for no additional cost, a product of similar quality originally retailing at a price equal to or greater than the wine originally ordered.

    Please continue to work with out concierge so we can resolved this matter smoothly.

    Thank you for your understanding and cooperation. We appreciate your feedback and are committed to ensuring your satisfaction with our wines.

  • Robert H

    Date: 04/19/2025

    Robert H

    Date: 04/19/2025

    This company advertises their wines to be on the high end of $19 - $30 per bottle for their "top self" wines. We purchased a introductory offer that advertised 18 bottles for a saving of $300. Normally $450 for only $145. After receiving the wines, we researched each bottle only to find the average price on the market was $6-$14 not $19-$29. We haven't opened any yet so can't tell you if they are any good but just wanted to warn you about the over pricing to make their deal seem greater than it actually is.

    Splash Wines, Inc.

    Date: 04/20/2025

    Thank you for reaching out and sharing your feedback regarding your recent order. We truly appreciate your honesty and are sorry to hear that you were disappointed with the value of the wines received.

    Our goal at Splash is always to provide a unique selection of quality wines at a great value. The pricing and savings we share are based on the suggested retail prices provided by our winery and import partners, and we do our best to reflect that information accurately.

    However, we understand that pricing can vary across different retailers and online sources, which can sometimes lead to discrepancies.
    That said, we never want our customers to feel misled. Your feedback is extremely valuable, and well be sure to pass it along to our team for review as we strive to improve both our offers and transparency.

    If theres anything we can do to help turn this experience around, or if youd like assistance with a future order, were here and happy to help.

  • KATHLEEN H

    Date: 04/17/2025

    KATHLEEN H

    Date: 04/17/2025

    Terrible customer service! This is my first time (and last) ordering from splash wines. It's been nothing but a hassle! I chose a pick up location so that I wouldn't have to be home when it arrived since a signature is needed. The location I picked *********** does not accept alchohol delivery. I changed it to my home address and just got one box with six bottles of wine. I ordered and was charged for ************************************************************** confirming when the rest would be delivered. I havent even opened one bottle yet but will never order again...too much of a hassle with shipping and I still don't have my entire order!

    Splash Wines, Inc.

    Date: 04/20/2025

    We sincerely apologize for the inconvenience caused due to the return of your recent order. We understand how important it is for you to receive your items promptly and in perfect condition, and we regret that this experience did not meet your expectations.

    Please rest assured that a new order has already been processed on your behalf. You should have received an updated confirmation email, along with tracking details, once the shipment is on its way.

    We truly value your patience and understanding, and were committed to ensuring your satisfaction. If theres anything more we can do or if you have any questions, please dont hesitate to reach out.

    Thank you for giving us the opportunity to make things right from Splash.

  • Debbie S

    Date: 04/10/2025

    Debbie S

    Date: 04/10/2025

    I ordered a case of white. Ive tried about 1/2 of them. I havent found one I liked yet. In fact, they all taste the same- just different labels.

    Splash Wines, Inc.

    Date: 05/11/2025

    Here at Splash Wines we guarantee that all of our products arrive in a satisfactory condition. Splash Wines customers will never pay for wine they do not enjoy. If purchasers do not like a product, we will issue a store credit for the amount paid for the bottle for as long as 180 days after purchase. We kindly request you outline which wine(s) are not satisfactory when reaching out. 

  • Stanley R

    Date: 04/10/2025

    Stanley R

    Date: 04/10/2025

    Garbage wine reds for the most part.Shame on them for marketing bad wine to unsuspecting people.Bad people/business.

    Splash Wines, Inc.

    Date: 05/11/2025

    Here at Splash Wines we guarantee that all of our products arrive in a satisfactory condition. Splash Wines customers will never pay for wine they do not enjoy. If purchasers do not like a product, we will issue a store credit for the amount paid for the bottle for as long as 180 days after purchase. We kindly request you outline which wine(s) are not satisfactory when reaching out. 

  • Ray E

    Date: 03/23/2025

    Ray E

    Date: 03/23/2025

    These people are buying old wines and dumping them on the market. I ordered a 15 bottle case of whites. Every bottle was 4-6 years in age. White wine does not have the shelf life to support that aging. Nearly every bottle has turned and soured.

    Splash Wines, Inc.

    Date: 05/11/2025

    Here at Splash Wines we guarantee that all of our products arrive in a satisfactory condition. Splash Wines customers will never pay for wine they do not enjoy. If purchasers do not like a product, we will issue a store credit for the amount paid for the bottle for as long as 180 days after purchase. We kindly request you outline which wine(s) are not satisfactory when reaching out. 

  • William B

    Date: 03/20/2025

    This is a terrible company to purchase from. They sell cheap wines, some of which are available from no other companies. They claim 100% satisfaction if not satisfied but if you try to avail yourself of this problem they will offer you a $10 credit. If you say no they will offer you a $30 "coupon" so you can buy more of their crappy tasting wine. They claim free shipping to your door but when you proceed to order the wine there is a charge for that and you are forced to drive to a ***** location. All in all a very poor experience from a company that lies. You can find that their supposed $30 a bottle wines sell for $3 to $6 elsewhere. Stay away. Poor company. Crappy wines. A big fraud. A big scam.

  • Kyle H

    Date: 03/17/2025

    Kyle H

    Date: 03/17/2025

    Extremely disappointed with Splash Wines business practices. My order was canceled due to pricing error after it had shipped. Was lied to multiple times by customer service saying first my order was damaged, then that the payment did not process (neither correct, and customer service later confirmed that neither were correct). They also told me I had not been in contact with customer service to resolve this when I had call records to prove it. Total gaslighting, very shady business practices, combative customer support. Does not honor prices as advertised. They have made no effort to rectify this with me and instead just canceled my order. Anyone looking to order from them should beware.

    Splash Wines, Inc.

    Date: 03/21/2025

    We sincerely apologize for the frustration and disappointment you experienced with your recent order. We completely understand how this situation may have been upsetting, and we appreciate you bringing it to our attention.

    Unfortunately, the wine you ordered was mistakenly listed at $0 on our website. Since no payment was collected for the order, we had to request its return. Please know that it was never our intention to mislead you, and we truly regret any confusion this may have caused.
    Your input is incredibly valuable as we continue working to improve our offerings and ensure accuracy on our website. To make up for the inconvenience, we have added $25 in Splash Cash to your account, which you can apply toward your next order.

    If you have any further questions or concerns, please dont hesitate to reach out at ************, via live chat, or by emailing ********************************************************************. We truly appreciate your time and feedback.

    Splash Wines, Inc.

    Date: 03/21/2025

    We sincerely apologize for the frustration and disappointment you experienced with your recent order. We completely understand how this situation may have been upsetting, and we appreciate you bringing it to our attention.

    Unfortunately, the wine you ordered was mistakenly listed at $0 on our website. Since no payment was collected for the order, we had to request its return. Please know that it was never our intention to mislead you, and we truly regret any confusion this may have caused.
    Your input is incredibly valuable as we continue working to improve our offerings and ensure accuracy on our website. To make up for the inconvenience, we have added $25 in Splash Cash to your account, which you can apply toward your next order.

    If you have any further questions or concerns, please dont hesitate to reach out at ************, via live chat, or by emailing ********************************************************************. We truly appreciate your time and feedback.

    Splash Wines, Inc.

    Date: 03/21/2025

    We sincerely apologize for the frustration and disappointment you experienced with your recent order. We completely understand how this situation may have been upsetting, and we appreciate you bringing it to our attention.

    Unfortunately, the wine you ordered was mistakenly listed at $0 on our website. Since no payment was collected for the order, we had to request its return. Please know that it was never our intention to mislead you, and we truly regret any confusion this may have caused.
    Your input is incredibly valuable as we continue working to improve our offerings and ensure accuracy on our website. To make up for the inconvenience, we have added $25 in Splash Cash to your account, which you can apply toward your next order.

    If you have any further questions or concerns, please dont hesitate to reach out at ************, via live chat, or by emailing ********************************************************************. We truly appreciate your time and feedback.

  • Dean B

    Date: 02/25/2025

    Im very disappointed and frustrated with Splash Wines. My order arrived frozen, 6 of the bottles had the cork blown out and the rest were either completely frozen or partially frozen. I have received credit for the six thank you, however after several emails Splash Wines has not stood behind their stated guarantee as I have requested a full refund for the entire order.

  • Stephen K

    Date: 12/29/2024

    Lost my wine in the mail refused to refund me ***** they find the package

Splash Wines, Inc. is NOT a BBB Accredited Business.

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