Reviews

Review Details

• Review fromKayla S

  Date: 12/11/2024

  1 star
  I ordered an advent calendar because I saw an ad that said it would be delivered in time to use this year. I placed my order on the 5th and have gotten no shipping updates. Contacted customer support to ask about shipping information on the 10th and they said "We're excited to let you know that your order is ready for checkout!" NO I already paid. After back and forth they corrected themselves and I requested a refund, which they said they can't do because it's "been prepared to shipped out" (yes, with the awful grammar). Still no tracking info and I keep getting conflicting information from responses and they sound like they're coming from AI. The customer service aspect has frustrated and turned me off from ever ordering from this company again and I just want a refund at this point.

• Review fromCaroline D

  Date: 11/27/2024

  1 star
  Terrible company. They sent me 3 bottles of the wrong wine - NOT what I ordered. Instead of apologizing and sending me what I ordered, they offered a 25 dollar voucher so I could spend more of my money on an order.. an order which may or may not include what I actually pay for. Have you ever heard of a company s******* up and refusing to make it right? They said shipping costs too much to send me the right wine. Are you kidding me??? I paid for the shipping and they sent the wrong wine! How is that my fault? It seems like a scam - like they sent the wrong wine so they could offer me a pathetic voucher to get me to make another purchase. Utterly atrocious customer service. Do NOT spend your money here, just go to a wine store so you go home with the actual wine you picked out.

• Review fromMarla V

  Date: 08/26/2024

  5 stars

  Marla V

  Date: 08/26/2024

  Dear Splash Wines, I have been ordering your wines since the COVID-19 pandemic and have been very satisfied with my orders for the past 4 years all your wines are very tasty and of good quality. I love white and rose, the red is good as well but since am Menupausing Red wine is my enemy. The order through FEB EX is great, but lately, they do not require a signature, they left the 15 to 18 bottles of wine on my front porch and I'm so glad that I have no theft in my neighborhood due to leaving boxes on my porch. I'm even more happy because you now accept through your website Sezzler and I can pay 4 payments every two weeks. This is great. Thank you, a very satisfied customer.

  Splash Wines, Inc.

  Date: 08/29/2024

  Hi *****,
  Thank you so much for your thoughtful review! It truly means a lot to us to hear that youre enjoying our service. Were incredibly grateful for customers like you, and your kind words have really brightened our day. Your continued support is deeply appreciated.
  Im sorry to hear about the issues youve had with ***** regarding the signature requirementI understand how frustrating that can be. Ill make sure to pass your feedback along to the carrier.
  Im thrilled that youre finding Sezzle helpful! Its a fantastic option when finances are a bit tight; I use it myself often.
  Thanks again, *****! If you ever need anything, dont hesitate to reach out. Wishing you a wonderful rest of your summer, and we look forward to serving you for many years to come!

• Review fromDebra G

  Date: 07/23/2024

  2 stars

  Debra G

  Date: 07/23/2024

  I am drawn in by their "price per bottle". This is not always what one might expect! I have had bottles in the past that I have not liked and not complained. Most recently, however, specifically their Memorial Day sale of 18 bottles red wines. Since 15 of the 18 bottles have been "pour it down the drain awful" I complained on TrustPilot... and received only a $25 credit on my next order. The shipment included a Cabernet/Merlot blend that tastes musty; Syrah -undrinkable, likewise the Temprinillo - Syrah blend. Their Shiraz drinkable but barely. These are varieties I normally would embrace. Either the wines were no good to begin with or they have been stored improperly. In either case, tne Splash Wines "guarantee" is laughable and useless as well.

  Splash Wines, Inc.

  Date: 07/24/2024

  
  Hi *****,
  
  Thank you for your review. I'm sorry to hear about the issue with some of the wines in your recent purchase. After reviewing the communication, I see that the rep did not provide the correct amount of credit for the bottles you didn't enjoy. Since you had not enjoyed 2 wines, and each contained three bottles, the appropriate credit should have been $40.
  
  We apologize for this oversight. I will ensure the rep is aware of the specifics of your complaint and discuss how we can improve in the future.
  
  We appreciate your continued business and support, and we hope you can use the credit effectively. If you encounter any issues using your credit, please let us know, and we will be happy to assist you further. You will see two credits added to your account: the original $25, plus an additional $15 to cover the missed wines.
  
  We look forward to your next order with us and thank you again for your valuable feedback.
  
  Best regards,

• Review fromIndirah P

  Date: 06/19/2024

  3 stars

  Indirah P

  Date: 06/19/2024

  I learned about splash Wines through Groupon. My experience with Groupon was awful. I lost one of my Groupon worth $55.00. **************** was no help. I chose to order directly from Splash wines. I have had no issues with deliveries. I ordered several cases of 15 and 18. My mistake was not waiting to taste the wine before ordering more. We drank several bottles but yet to find one that is considered a good wine. Most is labeled as having alcohol of 12.5% to 14% but it can't be possible when compared to other wines with similar alcohol content. I am trying to be optimistic. Maybe, I will find a few decent bottles.

  Splash Wines, Inc.

  Date: 06/20/2024

  Hi Indirah

  I certainly apologize about your negative experience with us. Our goal is always to provide quality wine at a fantastic price and I am sorry that they did not meet your expectations. We are a small family business and we try all of our wines before deciding to feature them in our store and special offers. One of the things that makes wine so great, yet difficult, is how everyone has a different taste and we understand that not everyone may find them enjoyable.

  We do offer upgraded packages as well if your palate requires a more complex selection of wines. 

  Please reach out to us at ****************************************** with the names of the wines not enjoyed, and we will get you taken care of!

   

   

  
  

• Review fromJennifer P

  Date: 03/21/2024

  1 star

  Jennifer P

  Date: 03/21/2024

  This company bought out another wine subscription company Traveling Vineyard. I was sent emails about the new company and asked to start an account with them. I did not respond and believed they could not use my previous subscription without me signing up for an account with them. However I received a confirmation email stating my wine order was ready to ship. The company was going to send me wine without me signing up, no way to access this account and was charging my credit card without my authorization. This company should not be allowed to use my payment information from a previous company without my consent. I would be very wary of any business with Splash wines.

  Splash Wines, Inc.

  Date: 03/25/2024

  Hi ********, 

  We do apologize for any trouble, since you did have an ongoing subscription with them, they all transferred over to us, and I do understand the frustration surrounding that, and we will pass your feedback along to our team. I do see that we were able to get the order and subscription canceled out moving forward. 

• Review fromMegan M

  Date: 03/06/2024

  1 star

  Megan M

  Date: 03/06/2024

  Buyer beware! I ordered a special Pinot Noir box, which was supposed to include four "Captains List" bottles. The price was much higher than what I ordinarily pay, but I was very excited to get the advertised Willamette Valley Pinots.When the box arrived, there were only 11 wines (plus one empty space), and none of the Captains List bottles.When I asked for the missing bottles to be shipped, they said it was too expensive. Instead, they were only willing to offer a partial refund that was based on the average cost of all the bottles.Bad service, shady practices!

  Splash Wines, Inc.

  Date: 03/07/2024

  Hi *****, 

  We apologize that that occurred, there was some inventory confusion when we were getting the orders packaged for shipment. I do see that you emailed in about this, and it does look like we offered compensation for the bottles at higher cost then what was paid, and since that did not work out for you, we did issue a replacement for those bottles. I apologize if that still was not satisfactory, but we did do everything we can do resolve this for you to your satisfaction. The replacement order is still in progress as we just processed that replacement for you today, and we will be sure to email you the tracking as soon as it goes out the door. 

• Review fromRon K

  Date: 01/17/2024

  2 stars

  Ron K

  Date: 01/17/2024

  Need to allow picking own wines ,also suspected unauthorized use of my credit card

  Splash Wines, Inc.

  Date: 01/18/2024

  Hi ***, thank you for reaching out. We do give our customers the option to pick and choose their own wines if you do a "build your own case" that is an option under the "shop tab" on our site.We also provide a list of the wines included in each special offer prior to purchase so you can view what you are to receive prior to making the buy. We also do not internally store your card, so we do not have access to be able to charge your card without you personally making an order, so if you believe there is fraud on your card, I would reach out to your bank. I am only seeing two purchases under your account from December ******** and December 29th 2023, both for 18 pack specials of all white. Feel free to reach out to us at ************ if you have any further questions. 

• Review fromAlbert M

  Date: 12/20/2023

  1 star

  Albert M

  Date: 12/20/2023

  Terrible experience as a first time customer. Quick to charge, but never got an order update after. I purchased a 15 bottle build your own case on Dec. 10th with the expectation that the order would be shipped within 2 business days and arrive before Christmas as the GUARANTEE on their website stated. After 4 days I called in to customer service and was told the order was still in the warehouse and should ship within 1 or 2 days. Never received any notifications from Splash Wine or updates about the order. After 8 days, I logged on to my account with the intention of canceling the order, and noticed that a shipping label was created for my order on a Sunday night, 7 days after I placed the order. Since Sunday, Dec. 17th, when the shipping label was created, the package is still at its origin and shows no indication that ***** has even picked up the shipment. I have no way of knowing if my order has even been shipped and it is highly doubtful that it will arrive before Christmas making all this a waste of time.

  Splash Wines, Inc.

  Date: 12/21/2023

  Hi ******, we apologize for the bad experience with your first purchase with us. The holidays are tough in regards to orders shipping out quick, due to the influx of orders, but we understand the concern regarding your purchase. I know that ***** has been having some delays with orders getting scanned into the hubs, and I will inquire further with our team and for the order. 

  If we are unable to get this order out to you in time for Christmas, would you like us to go ahead and get that order just canceled and refunded instead? We certainly do not want to waste any more of your time on the issue, as we know that this situation is very frustrating. 

  I look forward to hearing back from you soon. 

• Review fromJames B

  Date: 10/30/2023

  5 stars

  James B

  Date: 10/30/2023

  JJB Ive have ordered many cases of wine from them and found them to be of extremely good quality. Their customer service personnel are excellent. Specifically, ******, who is just outstanding.

  Splash Wines, Inc.

  Date: 10/31/2023

  Hi *****,  thank you so much for your kind words and leaving such a wonderful review! I am so glad that you enjoy our company and our services.
  
  We always look forward to working with you and you can continue to enjoy our wines for years to come! Cheers,  ******