Reviews

Review Details

• Review fromNeil T

  Date: 09/09/2023

  1 star

  Neil T

  Date: 09/09/2023

  Splash Wines is a complete hoax Splash Wines is a complete hoax! They take your money but never deliver the wines you paid for. In the meantime they got the benefit of interest on your money! Or perhaps youll forget and they will keep the money without delivering a single drop of wine! I ordered 8/18 and the wines had still not been delivered 9/5. I have been in email correspondence with **** from Splash customer service. He constantly stalls offering endless excuses. On top of that his emails are very long and have a snippy tone. Certainly not what you would expect from a customer-service orientation! Im going to dispute the charge with the credit card company tomorrow! ****. ********, ** Subsequent update: Picked up the wine from a ***** holding location yesterday, three full weeks after I ordered it! Ill let Splash COOs excuses speak for themselves. By the way, the wines taste terrible. Overall qualifies for one of my most frustrating and disappointing experiences.

  Splash Wines, Inc.

  Date: 09/11/2023

  Dear ****,
  We sincerely appreciate your time in reviewing your recent experience, and we want to extend our deepest apologies for the challenges you faced with the delivery of your order. We fully understand the frustration that can arise from a delay in receiving the original shipment, and we are genuinely sorry for any inconvenience caused.
  The unfortunate issue with your original order was that it sustained damage during transit, necessitating a reshipment. At our core, we are committed to delivering exceptional service and ensuring swift deliveries for our valued customers. Regrettably, we fell short of meeting these standards on this occasion. Rather than offering excuses, we'd like to provide you with a detailed explanation of the situation.
  We are pleased to note that the replacement order, which included the wines you selected, arrived at your location on 09/05 as originally anticipated. However, we understand that they were ultimately retrieved on the following day. We apologize for any inconvenience this delay may have caused.
  Once again, we deeply regret the recent experience you had with us. If you have encountered any issues with the wines you received, we encourage you to reach out to us directly. Please provide us with the names of the wines that didn't meet your expectations, and we will promptly address your concerns under our satisfaction guarantee.
  We kindly request that you refrain from initiating a chargeback on your order, as this could impact our ability to process refunds. Since the wines have already been successfully delivered, a chargeback may not necessarily work in your favor. Instead, please communicate with us via email to let us know which wines you found unsatisfactory, and we will be more than happy to assist you and ensure your complete satisfaction.

• Review fromHelga H

  Date: 08/19/2023

  1 star
  Out of 15 bottles I only found one I liked.There were several that were just awful. ??

• Review fromFred G

  Date: 06/26/2023

  1 star
  Ive never purchased anything from this business nor will I ever. I receive spam emails EVERY SINGLE DAY from these clowns. Not a clue why they think that I would ever order from someone with such annoying email practices, but anyone else who does is a sucker and will be drowning in emails for the rest of their time on Earth (and probably beyond that).

• Review fromMartha W

  Date: 06/05/2023

  1 star
  I got a marketing email from them, disguised as an email from my own email address. To be clear, I have never done business with them or any similar business. This type of marketing is SUPER SHADY and I would never do business with anyone who disguises their marketing. How do they expect anyone to trust them with an order?