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Business Profile

Health Products

Bodybuilding.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Bodybuilding.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bodybuilding.com has 4 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/01/2022 I purchased a membership to bodybuilding.com to receive access to their exclusive content. The membership worked for approximately one week before I began experiencing issues logging in. I checked my purchase history on bodybuilding.com and my order status has reverted to unfulfilled. I have emailed numerous times with no response. Bodybuilding.com has kept the money and failed to provide me with the service I purchased with no customer service help in a month of reaching out.

      Business Response

      Date: 11/06/2023

      We apologize for your challenges in accessing your BodyFit membership.  Our records show that Bodybuilding.com's **************** team was able to resolve this issue for you and get you access to BodyFit.  Thank you for your support of Bodybuilding.com.

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card for 100 dollars for bodybuilding.com as a gift. When I went to redeem it. It immediately said it could not be use. When I tried to contact the company I was told by virtual chat to use email. The email company representative said they could not help, that I would need to contact live chat. I tried the live chat multiple times over multiple days during open business hours of the business and was told every time that there is no one available to help. They took the money (100$), refuse to provide the goods, and do not have a way to fix it. The customer service rep admitted the live chat doesn't work most of the time. They refused to rectify the situation or give me a phone number or information for their manager.

      Business Response

      Date: 11/19/2024

      A gift card in the amount of $100.00 has been provided to the customer via the email address on file.

      For any additional assistance - please reach out to us at ************************

      Customer Answer

      Date: 11/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:01/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the attached product. One cannister came, not the two I ordered. The one that came is bad (tainted). I wrote twice to resolve, and they are now ignoring me. The first time I wrote I was told that the whe order shipped....Either replace the bad product and send me the other as well, or refund in full!! This is not typical for bodybuilding.com, but it's bad business!!

      Business Response

      Date: 11/19/2024

      A refund was provided for the missing item on 3/3/2023.

      Additionally, we've provided gift card details to the email address on file in the amount of $30.00 to compensate for the bad item.

      For any additional assistance - please reach out to us at ************************

      Customer Answer

      Date: 11/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:12/28/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on bodybuilding.com on December 14th, 2022. Free economy shipping was labeled as being 1-6 business days. I've attempted to reach out to the company for a status update, but all customer support functions are currently disabled on their website. Their customer support phone number has an automated message stating "for customer support, use our email or live chat functions" and then automatically disconnects the call.It how now been 14 days since the order was placed, and I have no way of communicating with the company. On my profile on their website, the order shows that the status is "unfulfilled".

      Business Response

      Date: 02/27/2024

      We apologize for the challenges related to your order and appreciate you following up on the matter.  Our records show that you were able to connect with Bodybuilding.com **************** and were refunded $41.45 on 1/7/23.  As such, we consider this matter closed.  

    • Initial Complaint

      Date:12/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a member and customer of ********************** for the past almost 10 years. The service had always been great. Things have greatly changed. I made a purchase and one of the supplements made me sick. *** rarely had this issue, but one time in the past I did. At that time they immediately gave me a refund. However, now nobody will contact me back to resolve the current issue.Ive tried calling their business numerous times. Where customer service used to answer, now nobody answers. All you get is a message stating to go online and use their chat. They say on that message that they will be back with you within 24 hours.Well I waited ************************************** Therefore, *** been trying to call and message them for over a week during their online stated business hours and still nobody has contacted me. Ive also emailed them a few times. Still nobody has responded. I researched online to see if Im the only one experiencing this issue with them and I read that the company was bought out and that ever since the service has been terrible.I decided to cancel my membership and did so online. Im extremely disappointed that after being a longtime customer and member that nobody is taking any steps to contact me back to resolve this issue.I want a refund for this purchase. After all I have bought from them, this is the very least they can do. This product made me sick. Not good!

      Business Response

      Date: 11/06/2023

      Bodybuilding.com appreciates your long-time support and loyalty.  We apologize for the delay in getting to you and the handling of your concerns.  Our research shows that our customer service team was able to connect with you and refund $26.77 on December 24, 2022.  We would appreciate the opportunity to earn your business back.  

      Customer Answer

      Date: 11/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/21/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online order on Dec 7th, my credit card was promptly charged on Dec8th. It has been exactly 2 weeks, and my order still has not shipped, without any indication of anything I ordered being unavailable, or on back order. I've sent multiple emails with no reply, tried calling multiple times only to listen to a completely unhelpful robot, and the customer service online chat is a total joke. My order was never filled, never shipped, still shows processing, can't get in touch with anyone. And since this order was a Christmas gift, and obviously I'm not gonna receive it, I want to cancel it completely. And yes, the charge is still on my card, I want a refund for the full order amount of $121.66.

      Customer Answer

      Date: 01/05/2023

      This complaint has been resolved. Refund was made on 12/30/2022. Thank you. 

    • Initial Complaint

      Date:12/16/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a pre work out & protein supplement on Dec 6th with 1-6 days shipping. On Dec 12th I had still not received a tracking number or a notification that my order had shipped at all. I called & the number is disconnected. I emailed, no response. I messaged them on ***************************** got back to me that they would refund my shipping costs (& they did $9.99) but then they still never updated me on my order that shouldve already been here OR shipped it yet. So now theyre holding onto my money AND my products. Basically stole my money as they refuse to respond or send my products or money back!!

      Business Response

      Date: 02/08/2024

      We apologize for the challenges related to your order and appreciate you following up on the matter.  Our records show that you were able to connect with Bodybuilding.com **************** via ******** and were refunded in full for $88.97 on 12/13/22.  As such, we consider this matter closed.  

    • Initial Complaint

      Date:12/15/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for supplements a week ago. My credit card has been charged but these items still haven't been shipped. I've tried to contact the company twice and both have been ignored.

      Business Response

      Date: 02/08/2024

      Thank you for bringing this matter to the attention of Bodybuilding.com.  We apologize for the challenges that you faced with this order.  Our records show that you were refunded $33.31 on 12/29/22.  As such, we consider this matter closed.  

      Business Response

      Date: 02/08/2024

      Thank you for bringing this matter to the attention of Bodybuilding.com.  We apologize for the challenges that you faced with this order.  Our records show that you were refunded $33.31 on 12/29/22.  As such, we consider this matter closed.  

      Customer Answer

      Date: 02/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:12/15/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, November 26th 2022, I placed an order with Bodybuilding.com for $509.67. The status indicates the order has shipped under Fed Ex tracking number ************. The tracking shows only "label created". I contacted the Fed Ex location listed in ********, ** at approximately 9:45 AM on December 15th to investigate further since Bodybuilding.com has failed to respond to at least four inquiries by me seeking information about what is happening with my order. Fed Ex stated that "label created" means that only a label has been created and that Bodybuilding has never actually shipped the order. However, it is marked shipped in their system. I have been unable to reach anyone via live chat or by phone, receiving only automated replies stating nobody is available to help. As this is a "black Friday" deal, simply doing a chargeback does not resolve the issue as I would lose out on the additional discounts that Bodybuilding.com expressly advertised to me. I am seeking only for my order to be honored in good faith and the products I paid for shipped to me via expedited delivery.

      Business Response

      Date: 02/08/2024

      Thank you for reaching out on this matter.  Our records show that our **************** Team was able to resolve this matter for you.  We reshipped the ordered items on 12/26/22.  We consider this matter closed.

      Customer Answer

      Date: 02/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:12/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/29 I placed on order through Bodybuilding.com for a total of 10 items that came to a total of $221.79. When I received an email notification on 12/4 saying my order was out for shipment I checked the tracking and saw they only shipped 1 item was being shipped which has a monetary value of approx. $1. I emailed support asking for an update on my remaining items but did nor receive a response. A few days later I emailed their support again asking for an update and again had no response. I went to their website and saw their is not a customer support number available but a virtual chat assistant which only gives automated responses. There are not any prompts in the chat in which you are able to speak to a live person. I requested that my order be cancelled and the system informed me that I was past the cutoff date for order modification. So at this point they will not reply to any of my inquiries about sending the remaining items in my order and they will not cancel my order and refund my money. This is tantamount to theft.

      Business Response

      Date: 11/19/2024

      We received this customer's inquiry and processed a refund for them on 12/19/2022.

      For any additional assistance - please reach out to us at ************************

    Bodybuilding.com is NOT a BBB Accredited Business.

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