We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Products

Bodybuilding.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Bodybuilding.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bodybuilding.com has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made 2 transactions with Bodybuilding.com and have yet to receive any of my items. The first order number is USD-*******, which was made on 11/30/2022 for 4 items totaling $162.15. I have sent 3 or 4 emails to Bodybuilding.com inquiring about the status of my order and have received zero responses from Bodybuilding.com. I even tried their live chat option, which is just chatting with a machine, but was never able to speak with an actual person. Ive been charged the $162.15 and would like my items as soon as possible or a refund for the full amount. I also recently made another order with them on 12/7/2022, and that order number was USD-******* for 2 items totaling $84.17 and have yet to receive a tracking information email for the items being sent. I have been a customer to ********************** for the past 10 plus years, and would either like my items as soon as possible or a full refund for items Ive never received. All of the items that were ordered were nutritional/dietary supplements.

      Business Response

      Date: 02/08/2024

      Thank you for bringing this matter to our attention.  Our review of our systems shows that both of these orders were eventually received.  We apologize for the delay in getting your goods to you.  We consider this matter closed.

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to be a member of this supplement company about a year ago maybe more. Ever since I have been getting charged $7.55 every month. I contacted them via messaging and email. They said I had no such description. I forgot about the charge for awhile but want to cancel it. I checked today and it still says I have no subscriptions. I tried calling but after 10 minutes of nothing they hang up on you. I emailed them again today with a picture of the charge. My bank wants me to pay $50 to stop payments to them when all I want is it to be cancelled. Please help me get in touch with them, supplements must be more important than customer service to them!

      Business Response

      Date: 02/27/2024

      Thank you for reaching out to us on this matter.  Our files show that this subscription was purchased and cancelled via the Apple Store using an anonymized email address such that Bodybuilding.com did not have access to or knowledge of your actual email address.  Our files further show that the account was successfully terminated in December 2022 via the Apple Store.  We apologize for the confusion.  Bodybuilding.com now considers this matter closed.

    • Initial Complaint

      Date:11/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction(s): 11/09/2022 & 11/16/2022 Amount of Money Paid: $42.79 - 11/09/2022 & 11/16/2022 I initially signed up for the 7-day trial to Bodybuilding.com fitness app Bodyfit. I have type 2 diabetes and I need to change my diet and exercise and I saw the app as something that I could use to assist me in the battle. I was never given the 7-day trial my credit card was immediately charged $42.79 on 11/09/2022 and then again on 11/16/2022. I reached out to Bodybuilding.com several times by phone which directed me to the website. I attempted the Chat line multiple times and each time no one was available, no matter what time of day. This was done for several days. I emailed support after the chat line directed me and each time the 48-hour time frame had passed. I finally sent email from my yahoo account letting Bodybuilding know that I have been a customer in the past and how I have always received exceptional customer service and how I have been treated today. I informed them that I don't want the app but due to their policies which I have never had to use but know about the initial $42.79 cannot be returned but if I could due to all that has happened, I would like both payments returned, and I would take my business somewhere else. But if i can get the 2nd charge of $42.79 returned I would be grateful which was really all I wanted returned. I understand cliches dealing with electronics but what I can't agree with is the human part of service and how I was dealt with as if I was not important. If you can assist me in retrieving a refund, I would appreciate it. Thank You 11/09/2022 - USD-******* - $42.79 11/16/2022 - USD-******* - $42.79

      Business Response

      Date: 11/19/2024

      As a resolution for this customer, we processed a refund for one of the charges in the amount of $42.79

      For any additional assistance - please reach out to us at ************************

    • Initial Complaint

      Date:11/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an order on 11/11/22 and received an update on the status via email on 4 out of the 5 items purchased online. I reached out to Bodybuilding.com regarding my order (USD-5476897). But have not heard back and their chat function hasn't worked in the last few days. I would like a response from them to know about my order or if i should cancel the final item if it's not in stock.

      Business Response

      Date: 12/13/2023

      Thank you for reaching out to Bodybuilding.com.  We apologize for the difficulties with your order.  Our records show that you were refunded $24.99 on 11/25/22.  We appreciate your business. 

    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased March of 2022, Never received missing items i have emails that i've reached out in regards to this manner but the company never reaches back out.The item has never been used just taken out the box. Im asking for my $300.00 dollars back.

      Business Response

      Date: 11/19/2024

      We were able to provide the missing item on the order for the customer on 3/30/2022.

      Unfortunately, we are unable to accept returns on opened/used products as well as any requests outside of the refund eligibility period.

      For additional assistance, please reach out to us at ****************************************

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7th, 2022 I requested that my online account and all my personal information be closed, deactivated, and deleted immediately due to compromised identity issues. Despite numerous contacts, the account is still open and active with no sense of urgency on the part of bodybuilding.com. Over 3 months have passed with no results.

      Business Response

      Date: 11/19/2024

      There currently isn't any customer information linked to the email address or personal details of this customer.

      For any additional assistance - please reach out to us at ************************

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order CAD-****** and It was ready to be shipped.But after 2 days, I get an email saying that "my order has been canceled because we were not able to verify your information".I reached out to customer support (3 live chats and emails) but still no resolution has been provided.Can you please look into this?

      Business Response

      Date: 11/19/2024

      Unfortunately, we were unable to fulfill this customer's order due to a miscount on inventory. This resulted in an order cancellation - however, the customer was refunded/not charged for the order.

      For additional assistance - please reach out to us at ************************

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order with bodybuilding.com and when they said it shipped I never received it. I had to wait 24 hrs to report it and I cancelled my monthly subscription before I was supposed to be charged on 8/13/22 and my trial lasted until 8/17/22. When I was finally able to chat with someone online they were only able to re ship my ordered products but I wake up and see that they are charging me my monthly fee clearly after cancelling it prior. I want that charge to be refunded since I will not be doing any more business with this horrible customer service company. Thank you

      Business Response

      Date: 02/27/2024

      Thank you for bringing this matter to our attention.  Our records show that the products were eventually delivered to this customer.  We apologize for the delay.  In addition, our records indicate that the customer was not charged for the BodyFit membership.  

    Bodybuilding.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.