Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime in August 2023 (give or take a month, I do not have a written record) I ordered a PVC+Base section for a 28' Flagpole Antenna and never heard anything about my order. On October 28, 2023 I again ordered a PVC+Base section, Order *********** and again have not had any communication despite an email and two voice messages. I have not been charged, but I would like to have the merchandise. They have my CC info to charge me for the merchandise.

  Business Response

  Date: 12/19/2023

  Apologies. We have no record of payment. Happy to help and sorry for the delay replying. Contact us directly for much faster reaction times. Merry Christmas!

  Customer Answer

  Date: 12/27/2023

  Here is the receipt received after I ordered the merchandise. They had the cc number at that time. They never answered my emails or phone calls.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 24 foot flagpole antenna on May 8, 2021. I reported deficiencies in their documentation, suggested multiple corrections and even provided electrical measurements of the antenna as installed.Within less than 6 months, I observed that screws were vibrating loose from the antenna, particularly where screws are attached to the two fiberglass insulators. Greyline promised a solution and indicated they were redesigning the fiberglass insulators - which they have done. However, they stopped replying to my emails in the Fall of 2021. The loose screws result in the flagpole antenna becoming mechanically unstable in the wind.I have repeatedly emailed, used their contact form, and left voicemails to no avail. They simply don't reply. I have a 3 year warranty with the product, and expect resolution.

  Business Response

  Date: 11/08/2023

  We will contact the buyer directly to quickly resolve. Our current models do not exhibit this issue.

  Indeed, we are aware of the older models and have offered recommendations to our customers for years on this topic. That said, we have upgraded the custom bolt-inserts now made in house as well as the surrounding materials. This occurrence is now considered rare. We have announced on several occasions over the years that the fact our products are 'in the wind' they are subject to Mother Nature vibrating loose hardware for some, especially at the area of pivot. Luckily this is at the bottom of the antenna only. In so doing, we have suggested to antenna owners to consider re-tightening seasonally or use a more permanent lock-tite solution which many report work quite well. A very high % of our customers do not experience this, even in older models, yet it happens, and in turn we are happy to add integrity to this area for those who require it. We are honored to serve our community of radio ops. As always, ham radio is so fun again.

  Customer Answer

  Date: 11/15/2023

  The business sent an email with recommendations that I actually gave them 2 years ago, along with other mitigation techniques I have attempted.  I reminded them that I have been calling and emailing about this issue for 2 years, and my product is till under warranty.

  i requested the updated hardware that they reference in their response to you, and as usual they refuse to respond or make the situation right as requested 

  Customer Answer

  Date: 11/15/2023

  In addition to the message I just sent, please see the attached PDF that documents the 2 years of emails where I am begging Greyline Performance to resolve my issue, as well as the most recent correspondence.

  Thanks again,

   

  *********************

• Initial Complaint

  Date:10/03/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order # *********** for a 28 foot flagpole antenna package on 7-14-2022 i sent a check for full payment of $2019 check number ****. it was cashed by business on 7-20-2022 i have repeatedly emailed and called the business to find status of my order . the last email i got was August 14, 2023, which said my order was in the priority group which would ship in the next week or two. it's October 3, 2023 and i have heard nothing from them.

  Business Response

  Date: 10/13/2023

  This package has tracking showing "In Transit." Apologies for the delay! We are glad that antenna is back in production. So you know, the bands are peak-of-the-*********** now. The world of DX awaits. Warm up the radios. ********* is fun again! 73 Greyline

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20689418
  
  I am rejecting this response because:

  order is not complete.  some items have not been shipped and no indication of when i will get them.

  product is useless without the antenna tuner.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 10/26/2023

  
  Preparing for shipping
  We are currently preparing these items for shipping.
  Order details
  Contact information
  *******************
  Shipping address
  *****************************
  W3FJW
  576 *********************
  ********* ** 15050
  *************
  Shipping method
  Shipping
  Payment method
  Check - $2,019.00
  Billing address
  *****************************
  W3FJW
  576 *********************
  ********* ** 15050
  *************
  
  1 MFJ 998RT Remote Antenna Tuner, **** ***** for ******M, Bias Tee 1

  Customer Answer

  Date: 10/26/2023

  shipment is not complete the antenna tuner is not shipped

  tried to contact the company through website, /mail and phone.

  they have not responded.

  if they can't ship  the antenna tuner, then refund my purchase amount.  the tuner is readily available from other sources.Preparing for shipping
  We are currently preparing these items for shipping.
  Order details
  Contact information
  *******************
  Shipping address
  *****************************
  W3FJW
  576 *********************
  ********* ** 15050
  *************
  Shipping method
  Shipping
  Payment method
  Check - $2,019.00
  Billing address
  *****************************
  W3FJW
  576 *********************
  ********* ** 15050
  *************
  
  1 MFJ 998RT Remote Antenna Tuner, **** ***** for ******M, Bias Tee 1

   

   

   

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2023, I ordered a Greyline choke from Greyline for 95 dollars. I asked them on June 14 when I could expect to receive my order. They told me it was unpaid. I sent them proof from USAA that showed the purchase. They have ignored most of my requests for information. When I told them I was considering complaining to BBB, they said I would go to the back of the line for threatening them. The order number is #***********.

  Business Response

  Date: 08/09/2023

  This $95 order is still listed as unpaid. The payment from June expired within 30-days, as it was not processed. We do not ship without confirmed payment. We hope this is understandable. Remember, ham radio is fun again!

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 28' Flagpole Antenna from Greyline Performance Antennas on March 17, 2022. My personal check #**** for $1359.00 was cashed on March 24, 2022. I was assigned order #*********** at that time. On July 14, 2022 the following announcement appeared in the Greyline website updates: "Excitement is in the air. Let me guess, you just received notice your antenna is preparing to ship, right? If you have paid (which I had), you will receive tracking very soon...wanted to give you a heads up we are getting close to your group. As always, contact us if you have any questions..." I did not receive an email notice concerning my order. On September 19, 2022 the following Greyline website update seemed to indicate that I would soon hear about my order: "The waiting list is nearly caught up, shipping the same-next day for new orders, and the antenna racks are stocked for the winter ahead..." On November 11, 2022 I was able to chat online with a Greyline agent. This was what the agent shared: "...The ************************************************************************************ It could be 2 to 3 months or we may get lucky and its much sooner" I understood this to mean that I would be hearing about my antenna shipment on or about January 11, 2023 since that would be three months." The agent also shared the following: "...yes, we aborted last minute the 28s after believing we had the issues resolved. The notice was sent to all buyers yet many didnt get the memo. (This is the first time I heard anything about issues with 28' antenna production) Again apologies on that. We do have 24s...and are hustling to get the 28 into production." I opted to wait for the 28'. Since January 11, 2023, I have e-mailed, texted, **** mailed, online chatted, and called Greyline. They have not responded. I believe that this lack of communication indicates that tech support would be non-existent, so I request a full refund.

  Business Response

  Date: 10/13/2023

  This order shows "Out for Delivery." Please contact us directly for expedited reaction, if this not the case. We are excited for you. Cycle 25 is peaking, DX on the ********* is fun again! 73 Greyline 

  Customer Answer

  Date: 10/14/2023

   
  Complaint: 18957659
  
  I am rejecting this response because I made several requests for a refund well before today. I did receive the antenna to day (October 13, 2023). The tuner was not shipped. I simply want a full refund.
  
  Sincerely,
  
  ***************************

   

  Business Response

  Date: 01/16/2024

  This order shows as "delivered." We will reach out to the customer to confirm his desires here. Thank you.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER #*********** Greyline DX Feedline Kit 1 ordered Nov 8, 2022. Nothing received. Numerous phone calls, chat attempts, and emails - all with NO response. Very disappointed with the customer service, will not recommend to anyone.

  Business Response

  Date: 03/24/2023

  The buyer is correct. This order was not processed owing to a non-payment. Please do contact us directly if you wish to engage this order. Thank you.

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2022 I placed an order with Greyline Performance Antennas for a 20' flagpole antenna and MFJ ************* on July 3, 2022 , invoice #***********, $1314.00. I paid for the order by check, verified by my credit union as having been paid out to by Greyline on July 12, 2022. On July 23, 2022 I received an email from Greyline stating "we are coming up to your position in line for shipping an antenna to you. It's ready and awaiting the *** sticker. You can expect tracking by email to follow. Since that July email from Greyline I returned to their web site to check the status of my order and have seen only an order status of "Processing." Starting in late August, and in each month since, I made many attempts to contact Greyline requesting the status of my order through their on line chat, email, an on line contact form, and voicemail messages. As of today, December 2, 2022, I have received no direct communications from Greyline via any of their advertised contact methods regarding the status of my order. While Greyline may have misfiled my order or may be having production challenges, I would still expect they could provide a response to an inquiry from a paid customer awaiting receipt of their product. Notably, Greyline has sent me advertising emails in the last three months which included the statements: "Actively building ********************************* Daily" (September), "My team at Greyline is offering $200 Off the next 50 antennas that ship - shipping daily" (October), and "Status of Operations: Actively building ********************************* Daily (November).I'd like to think I'm a reasonable and patient person. However, I have reached the end of my patience and am now compelled to file a complaint with the BBB on this matter.I respectfully request any assistance the Better Business Bureau may offer to help me communicate with Greyline that I may either receive my order or obtain a full refund.

  Business Response

  Date: 09/06/2023

  We apologize for the delay on this order and today have shipped the product and forwarded tracking to the buyer Thank you.

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I received an email today from Greyline Performance and verified the *** shipment tracking number provided.  My shipment is now headed to me.

  I look forward to receiving my order next week.

  I very much appreciate the efforts by BBB to assist in getting this matter resolved.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/21/2023

  My original complaint regarding Greyline Performance Antenna delays on satisfying my $1300 order was complaint #********. Your office finally received a very brief apology communication from Greyline which I read and believed, along with an inbound shipment to me, that my problems with Greyline were over. I was wrong. The shipment I recieved on September 19 was incomplete (not flagpole truck for the top and no antenna tuner unit). On the day of receipt of the flagpole I contacted Greyline about the missing antenna tuner. Greyline contacted me by email wrote to me that the antenna tuner would follow delivery of the antenna pole by about a week. This tuner is roughly a $500 (retail) part of my $1300 order with Greyline. I sent them a separate email when I found the flagpole truck was missing also. Its now been over two months since I received the partial order shipment. I've emailed them, called them, and forwarded a request of status on their web interface with no responses of any kind. Needless to say I'm very 'frustrated' in this matter and would either like the antenna tuner and flagpole truck delivered or a refund for the value of the tuner and truck (likely around $520). Then I can put this matter to rest and permanently part ways with Greyline

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order in April of 2022 and sent a full payment check in the amount of $1394.00, which they cashed on May 5th, 2022. Copy of order and check attached.I have emailed 8 times, called 6 times and send four letters, which were all returned. Their mailing address seems to be a third party mailbox. Probably borders on mail fraud at the least. No response except they send an email in July 17th, 2022 requesting payment.I want either my money back or the products I purchased.*****

  Business Response

  Date: 12/02/2022

  In mid November we regrouped with the buyer on the topic and see that his antenna arrived there around Thanksgiving. We are so glad folks are stepping forward from our extensive "unpaid" file. We are honored to serve you, our peers.

• Initial Complaint

  Date:11/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my antenna in July, and Greyline cashed my check for order #*********** on July 14th. I emailed them several times, and I received assurances that my order is "next in line", but nothing has happened.

  Business Response

  Date: 09/06/2023

  We apologize for the delay on this order and today have shipped the product and forwarded tracking to the buyer Thank you.

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  While I have not yet received any of the ordered and paid for equipment, I will follow up with the bureau if I do not receive my order.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 28' Flagpole and other hardware in April of 2022 and sent full payment on April 24th, 2022, which was cashed on May 5th, 2022 by Greyline.I have emailed over 10 times, send four letters, which are always returned and called at least 6 times. I would like the hardware I ordered, but if not able to provide, a full refund would also work.This is not a good way to treat a customer.*************************

  Business Response

  Date: 02/28/2025

  Our records show this order was fulfilled. We have reached out to the customer to re-confirm and satisfy. We ship M-F so should be an easy one. Thank you.