Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order #*********** for 24 HF Vertical Antenna, DX Feedline Kit, RF Choke Mini LL, and LDG RT-100 Remote Antenna Tuner on May 2, 2022. Total order was $1,354.97. Payment was by check. Received delivery of the antenna and RF Choke on August 5, 2022. It is now October 30, 2022. I have yet to receive the Antenna Tuner or RF Choke. I have left many messages via the chat box, contact form, email and voice mail. No response to any messages. I also sent two letters via ** Mail. First letter was to a ************* ** address, which appeared on their web-site. That letter came back with the message No Mail Receptacle The other was to the ********* address that is listed in the BBB website. This letter came back undeliverable with the message Not Super 1 Foods. I no longer need the undelivered items, having acquired them elsewhere. The total for these items is itemized below.UNDELIVERED ITEMS:Greyline RF Choke, Ladder-line to PL259, 500 Watt PEP Mini Line Isolator RF-choke-mini-LL$65.00 LDG RT-100 Remote Antenna Tuner, 100W, DC over Coax, *****M ATULDG100 $269.00Merchandise Total $334.00 Tax @7.75 $25.89 TOTAL $359 .89 I am requesting a refund for the amount paid for the undelivered items listed above.

  Business Response

  Date: 03/24/2023

  This order was delivered in Summer, 2022 and therefore marked as completed. If there is any other issues pending we would like to resolve them immediately for you. Please contact us directly for the quickest action. Thank you.

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 18335371
  
  I am rejecting this response because: The order was only partially shipped. The antenna and feedline kit were shipped. The ** Choke and LDG RT-100 tuner were not shipped. I would like a refund for the amount of the items that were not shipped. Please refer to your own record for order #***********, which confirms this. The top two items are listed as unfulfilled. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/21/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product that was never received.6/27/22: Attempted to order 20' flagpole and LDG remote tuner from company website. Credit card processing did not work. Contacted GP via their online contact form on webpage regarding credit card processing problem.6/27/22: Received reply from GP stating they are only taking orders using "Pay by Check" option. GP stated that "orders in today will be in the 2-3 week range estimated" in response to my delivery time inquiry.6/28/22: Placed order for 20' flagpole antenna and LDG remote tuner(Order #***********, $1119) and put check in mail.6/30/22: Sent email to GP to confirm shipping address since I had recently moved. GP responded saying they will ship to address on the order form (which is the correct address). They stated: "Your antenna is boxed and ready to go!"7/13/22: Received email from GP requesting payment for my order since they "are preparing and shipping the *****' versions actively now" and I was on the waiting list.7/14/22: Responded to GP email with copy of cleared check. No response from GP.7/22/22: Followed up with GP since they hadn't responded to 7/14 email.7/28/22: GP acknowledged that my order has been paid. Stated that "We are almost there (days away)"8/31/22: Sent GP email requesting delivery status. No response from GP.9/16/22: Sent GP email requesting delivery status. No response from GP.10/3/22: Sent GP email requesting delivery status. No response from GP. Pointed out that their website says: "Now shipping same/next day for ***** footers". Also, a review on the BBB site indicated that the person ordered a 24' flagpole on 8/19/22 and it shipped on 8/22/22. GP touts that no one can skip to the front of the waiting list so I was surprised to see this review since my order had not been fulfilled.10/10/22: Sent GP email requesting delivery status. No response from GP.10/19/22: Left voicemail at GP main phone number requesting delivery status. No response from GP.

  Business Response

  Date: 10/21/2022

  You're right, we goofed. The order sat in our "unpaid" file since the early summer. In the spring we offered a discount price for check-only payments while building our stock for the upcoming summer months. We don't ask for check otherwise as most are in a hurry to get their product. Needless to say, that created a waiting list. We are clearing the "unpaid" file as quickly as we can match them to a payment. So sorry about the delay with yours and we will get this shipped in the coming shipment as we are shipping daily, M-F. We do want you on the air and are sorry for the inconvenience. ********* is fun again! 73 Greyline 

  Customer Answer

  Date: 10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** appreciate the response from GP and their acknowledgment of the problem.  I look forward to receiving the antenna and tuner in the near future to fully resolve this case. In the meantime, I would expect to receive a tracking number in the next few days confirming shipment of my order.
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18294616
  
  I am rejecting this response because:

   

  Hi -

   

  I filed a complaint with the BBB on 10/21/2022 regarding a delivery problem I was experiencing with Greyline Performance Antennas.  The companys response acknowledged the problem and indicated they would ship the product in the coming shipment.

   

  I accepted their resolution and expected to get notification within a few days at most that the product had shipped since it will be shipped in the coming shipment as we are shipping daily, M-F. Well, it has been another two weeks and Ive heard nothing from Greyline Performance. It has been nearly 4.5 months since the order was placed and still no antenna and tuner.

   

  Since the business failed to follow through, Im writing to you again.  Any assistance you can provide will be greatly appreciated.

   

  Thank you.

   

  *****************

  
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 11/18/2022

   I just wanted to give you some additional information that I found this morning on Greylines webpage.  According to their webpage, they are:

   

  "Status: November 9, 2022: The next 50+ are $200 off. Now shipping same/next day for ***** footers. More info is here + below "

   

  As you can see, they are still advertising same/next day shipping for ***** foot antennas.  My order from 4.5 months ago is for a 20 foot antenna.  I just dont understand why they dont ship my antenna - unless they are a totally fraudulent company and this is all a scam.

   

  Any help you and the BBB can provide is greatly appreciated.

   

  Thanks.

   

  ****

  Business Response

  Date: 09/06/2023

  We apologize for the delay on this order and today have shipped the product and forwarded tracking to the buyer Thank you.
  

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 18294616
  
  I am rejecting this response because:

  I just received the antenna last Saturday. Thank you. However the order was for the antenna as well as the *** remote antenna tuner. I havent seen the antenna tuner yet. Is it being drop-shipped from ***?

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 24 ft flagpole antenna + antenna tuner in March this year. Sent check to them for $1200 that they cashed. When ready to ship they wanted payment in credit card. Have left over a dozen phone messages, also about a dozen emails with no response. Would like delivery or refund money

  Business Response

  Date: 10/20/2022

  He is correct, this order sat in the "unpaid file" which explains the lack of attention. We have contacted the buyer, made the correction and shipped him an antenna today. We are grateful for his patience and feel honored to serve our peers in this way. Thank you.

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an antenna from Greyline a few months ago and complained that there was no instruction manual. They responded that they were provided online. I looked at everything they had online but found nothing useful. I figured out what I needed to know by zooming in on pictures provided by customers. I have never been able to talk to anyone on the phone. Messages I leave are ignored. I ordered an item on September 23 invoice *********** after trying for days to find out if they had it in stock. I decided to go ahead and order it when I could not find the equivalent anywhere else. I then ordered a similar but different item on September 27 invoice *********** through their website. I cannot receive any response as to when I might receive these. I informed them that some of their ferrite cores arrived broken. They replied they would send them right out, but I have not received them. I am a 100% disabled veteran.

  Business Response

  Date: 10/17/2022

  We have communicated directly with ******************** and shipped the replacement parts with an apology. His pending two orders were cancelled and no charges were made. The ferrites were exposed in shipping and we found a better method so that won't happen again. Happy ending. We are honored to serve our peers and veterans in this way. 73

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18160819
  
  I am rejecting this response because: I have not received the replacement parts which were damaged in shipping. I agree the two orders were canceled and do not expect delivery of those.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 10/25/2022

  My case number is ********. I received the items promised and I want to inform you that the issue has been resolved.
  *********************************
  

  
  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After inquiry of product on 1/17/2022, I was told to place a pre-order and that payment was not yet needed. I then placed my original pre-order (#****-2-2926) on 1/18/2022 for a 28' DX flagpole antenna w/ MFG998RT and ****w choke. I was told that spring stock was being accumulated and shipping was expected in 2-4 weeks. I was also told that the MFG998RT would not be available and to source my own separately, which I did. Fast forward to 3/7/2022, I inquired status or products and was told they were still building spring stock. Fast forward to 7/15/2022 after yet another follow-up after I saw that products were shipping from a marketing email, I was told that I was next inline for shipment and to send payment. It was explained that temporary sales pricing was available on the web-site for correct pricing. I made another order (#****-2-1926) for the 28' flagpole antenna and ****w choke, minus the MFG998RT for correct pricing and mailed payment in the amount of $1045 via check made to Greyline Performance. Check #**** cleared my account on 7/29/2022. On 8/18/2022 I received and email saying that the 28' flagpole antennas were still a couple of months from production but if I were willing to accept a 24' flagpole antenna, they could ship that right away. I replied yes, I would accept a 24' flagpole. Then to my surprise, I was then told to send payment! I replied with a photo of cleared check and order info and this is when their communication went silent. I have yet to receive a response as of 10/3/2022. I have emailed and called many times with absolutely zero response. Even explaining that I was not in a hurry but I did want communication, still zero response. Yet I continue to receive marketing emails from Greyline. I seek for Greyline to fulfill the order as payment has been made in full. If they cannot supply the order, a refund is needed in the amount of $1045.

  Business Response

  Date: 10/20/2022

  ***** is correct, we failed to get this out to him as he sits on a waiting list. We have his permission to swap out to a product we have in stock and will ship immediately. Thanks again ***** for your patience. 

   

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 18159607
  
  I am rejecting this response because: After inquiry of product on 1/17/2022, I was told to place a pre-order and that payment was not yet needed. I then placed my original pre-order (#****-2-2926) on 1/18/2022 for a 28' DX flagpole antenna w/ MFG998RT and ****w choke. I was told that spring stock was being accumulated and shipping was expected in 2-4 weeks. I was also told that the MFG998RT would not be available and to source my own separately, which I did. Fast forward to 3/7/2022, I inquired status or products and was told they were still building spring stock. Fast forward to 7/15/2022 after yet another follow-up after I saw that products were shipping from a marketing email, I was told that I was next inline for shipment and to send payment. It was explained that temporary sales pricing was available on the web-site for correct pricing. I made another order (#****-2-1926) for the 28' flagpole antenna and ****w choke, minus the MFG998RT for correct pricing and mailed payment in the amount of $1045 via check made to Greyline Performance. Check #**** cleared my account on 7/29/2022. On 8/18/2022 I received and email saying that the 28' flagpole antennas were still a couple of months from production but if I were willing to accept a 24' flagpole antenna, they could ship that right away. I replied yes, I would accept a 24' flagpole. Then to my surprise, I was then told to send payment! I replied with a photo of cleared check and order info and this is when their communication went silent. I have yet to receive a response as of 10/3/2022. I have emailed and called many times with absolutely zero response. Even explaining that I was not in a hurry, but I did want communication, still zero response. Yet I continue to receive marketing emails from Greyline. I seek for Greyline to fulfill the order as payment has been made in full. If they cannot supply the order, a refund is needed in the amount of $1045.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/24/2023

  There is ********** I looked up this order today and see it is from a batch of orders that were lost in the system and set aside until the corrections were made. We are delighted to be getting those fulfilled and off to each new home. *** has already approved this shipment and it is in the queue with our current batch of shipments. Thanks you!

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously filed a complaint against this company, and they responded Jan 2022 saying I would get a refund, attached is a copy of the email I received. It's now September 2022, and I still have not received a refund. I've emailed and called this company, but they will not respond.

  Business Response

  Date: 09/18/2022

  We have reached out to **** directly today. The item requested for refund is not listed as an item purchased from us and all line items are marked "delivered" with proper tracking. We will, of course, enjoy sorting it out swiftly for you. Ham Radio is fun again!

• Initial Complaint

  Date:08/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Greyline vertical antenna on May 9th, 2022 invoice # *********** I then received a follow up email in June stating that if I paid now I could lock in the price. I sent a check for $1240.00 on June 27th and the check cleared my bank on July 5th. I did not hear anything from Greyline until I received another email on July 13th stating that they wanted to process my order and to pay them. I responding to that email stating that I already paid and that the check had cleared. It took several emails and several voice mails to them to get a response. They finally acknowledged my contact on July 28th and stated that my order was processed and that they had received payment in full and that my antenna was completed and ready to go. Thats the last I have heard from anyone at Greyline. It has now been one month since the last contact and they wont respond to my phone calls, voice mails, or emails requesting an update on when my antenna and tuner will ship. It has been over three months since the initial order was placed and 7 weeks since the check was cashed and still no word on when my order will ship? I understand there can be supply issues and shortages, but this company needs to communicate and provide the customer with better service than this! When you cash someones check you need to ship the product!

  Business Response

  Date: 09/09/2022

  We are in direct communication with **************** and are now engaged in correcting this error. He is correct on the delay. We will extend 2021 pricing (a goodly discount) and expedite his order in our next shipment. After a winter away from the Amateur market we returned to a long waiting list and then have been shipping all summer season. As it's been a bit of an overload, we appreciate the patience offered by nearly everyone. Inadvertently, we misplaced a few other orders from around the same time frame as ******************** order. We will be contacting each of those folks with the intent to quickly resolve these as well and of course offer them too, 2021 pricing. We apologize for any inconvenience this may have caused. Thank you for allowing us to earn your trust and thank you for buying small businesses, Made in the USA.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 24' Flagpole Antenna from Greyline Performance Antennas on May 5, 2022 (Order # ****-2-2005) for $900. I paid by check when I placed the order and the check was cashed on May 11, 2022 although the business said when speaking to them they would not cash the check until the order was ready to ship. I received an order confirmation email on May 4, 2022. I reached out to the company via their chat feature several times to find out the status with no response. On July 13, 2022 I received an email stating "Greyline Shipment - You're next!" This was followed up with a second email stating the payment of $900.00 is due. I responded stating the payment was already made and the check cashed with a photo image of the cancelled check, but I did not receive a response. I left a voice mail stating the same information and a request to be called, but I did not receive a call back. On July 23, *************************************************** line for shipment and I should expect an email with the shipping details. On August 12, 2022 I received another email stating payment of $900.00 is due. I emailed back to Greyline without a response. I called the listed number again and left a voice mail without a response. I sent a chat message through their website without a response. Lastly I filled out their contact form again and still have not received a response. All in all I have left 3 voice mails, 2 emails, 2 contact form messages and several chat messages via the website. The seller has not responded to any message. In short, the seller cashed the check that was sent at time of order although he stated he would not until the product was ready to ship. When placing the order I did not see a method to pay with a credit card at checkout. He has not responded to numerous attempts to reach him via three different methods. I need assistance in resolving this issue.

  Business Response

  Date: 09/09/2022

  Mr.. ******** is correct, we have not shipped an antenna to him as the account is marked as unpaid. Today, we are booming aware here of a few folks with the same reported issue and we must extend our humble apology for this oversight and any issue this causes on the receiving end. We do understand there is planning involved, please excuse the delay. Frankly, we have been so busy building and shipping this summer season after a winter away from the ******* markets and finally making such great progress whittling down our waiting list we seemed to have failed to look up and notice a few of these. We will resolve this immediately by preparing to ship ************************ antenna system in our next shipment and offer him 2021 pricing as well. We hope he finds satisfaction in this here and the adventure that will sure to follow on the air very soon! Warm up your radio **** *** ***** is fun again.

  Customer Answer

  Date: 09/10/2022

   
  Complaint: 17762696
  
  I am rejecting this response because: Payment has already been made and the seller cashed the check I sent but the seller did not send the product. I have already purchased another antenna since I did not receive this antenna. I am requesting the seller refund my money of $900.00 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/18/2022

  We have many customers in his general area and realize this may be a referral. We want you on the air, sir. ****** our system shows the order as unpaid. We kindly request that you contact our office directly, to clear this up quick. We have racks full of antennas to ship and are happy to refund as well. Please contact us directly via email or phone at ************. ********* is fun again. 73

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 17762696
  
  I am rejecting this response because: The business clearly did not read the last message he sent. He has been paid $900.00 via check, which he cashed on 5/11/2022. He has acknowledged this already. He has received multiple copies of the cashed check. He is not responding to voice mails and emails I have left him about this. I had to purchase another antenna. I do not need or want him to send me the antenna. I want him to refund my $900.00! The seller is giving myself and other people the run around concerning taking payment and not sending the products. I attempted to work this out with him and ultimately had to involve a consumer complaint with the Better Business Bureau to no avail. I have filed a complaint with the Attorney General concerning this theft of payment. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/06/2022

  Tracking records show this package was delivered. Thank you.

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 17762696
  
  I am rejecting this response because:

   

  The business shipped the product extremely late and did not respond to multiple attempts to request a refund for the check he cashed. More so, the business was informed multiple times that I no longer need his product and purchased another product in its stead. The business ignored all of these communications and instead sent an email stating that my order was placed in a wrong pile of unpaid orders. The product showed up two weeks later. There was not a notification that he was shipping the product or any tracking information provided. The business has not responded to a single attempt to contact him. I now have a product I no longer need nor want. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/26/2024

  This order was shipped to the customer in 2022 with no further communication since 2022. Thank you.