Complaints
This profile includes complaints for Melaleuca, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 93 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried numerous times to cancel my subscription with this company. Doing exactly what they ask of me multiple times, and they continually lie and say they are not receiving the document required to cancel. They continue to try to charge my card for the monthly "back up" order...even after multiple conversations asking to cancel and to not send any products, they still try to charge me! I have copies of my emails I have sent that they "aren't getting;" to the emails they provide me with. This is ridiculous, they keep calling asking for me to pay to "keep my account current and to stay a preferred member" and give me the same run around every time.
Business Response
Date: 02/12/2025
To whom it may concern:
Please see the attached response to the compliant filed by ***** ***, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In an attempt to cancel membership with this company, they have made it so very difficult to cancel that there is no feasible way to cancel in a timely manner.Business Response
Date: 02/12/2025
To whom it may concern:
Please see the attached response to the BBB complaint submitted by Will *********, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:01/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They continue to try to bill me for products theyve confirmed as returned. This is now an issue of unauthorized charges to my card. I canceled the membership and sent product back. STOP trying to charge me on a DAILY basis. They are relentless!!!Business Response
Date: 02/05/2025
To whom it may concern,
Please see the attached response for the complaint submitted by Ms. ***** **** (#********).
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered to try the product they claim to be all natural but when products arrived they are not. So I didnt want to order anymore. In November they shipped me a package that was $86.63 I called to cancel they canceled the shipment but never returned my money. They just did it again another $86.63 box is being shipped and I told them I did not want anymore coming out. I need them to return my $173.26 and $20 membership that I didnt agree to and leave me alone for good. How do we stop this vicious company???Business Response
Date: 01/17/2025
To whom it may concern,
Please see the attached response to the BBB complaint submitted by Ms. ****** ********, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a Melaleuca **** credit card through **************************** ****. I purchased products in September 2024. Melaleuca then sent me a package in October 2024 that I didn't order for the amount $88 dollars. When I called Melaleuca in regards to this October 2024 package I was told that I am automatically enrolled in a monthly subscription. I was told I would have to return the products to be refunded. Melaleuca doesn't provide return labels so I had to spend $22 dollars out of my pocket to return these products back to Melaleuca. I did so and confirmed with Melaleuca that the package was received and they were refunding me. The next week I received a bill for a membership fee for $20 dollars. I called that day and disputed that with Melaleuca to which I had to fax a letter signed and dated to cancel this membership. I did so and it was confirmed that my faxed signed letter of cancellation was received and noted and the charges would be cancelled. I then get a letter in the mail that I owe $33.91 from ****. I have called them several times and to say this is been a nightmare is an understatement. As I have been transferred to many departments with no resolution. I have a very high credit score and when checking my credit today find out **** reported this and my score has gone down 47 points!!! To say this infuriating is an understatement. My credit is being ruined over this company Melaleuca that I believe now to be a pyramid scheme. How do I have this rectified? The amount of time I have had to spend calling this company with nothing resolved is exhausting. Now my credit has been affected immensely over $88 dollars!!! I am infuriated and disappointed and disgusted with this company. I did everything right as a customer/consumer to be screwed over by **********************!Business Response
Date: 12/06/2024
To whom it may concern,
Please see the attached response to the complaint submitted by ******* *****, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**Subject:** Complaint Regarding Shipping Fee Charge Despite Full Return of Products **To Whom It May Concern,** I am writing to file a complaint regarding a recent experience with Melaleuca. While I greatly appreciate and enjoy Melaleuca's products, I am dissatisfied with their handling of a shipping fee charged to my account. , I placed an order with Melaleuca. Unfortunately, I needed to return all the items in that order, which I did promptly. Despite this, I was still charged a shipping fee. Given that I returned the entire order, I do not believe it is fair or reasonable for me to incur this cost. I have attempted to resolve this issue directly with Melaleuca but have not been able to reach a satisfactory resolution. As a loyal customer who values the **********************'s offerings, I feel this situation could have been handled more equitably. I respectfully request that the shipping fee be waived and refunded to my account. I hope ********************** will take this opportunity to review its policies regarding returns and shipping fees to better serve customers in the future. Thank you for your attention to this matter. I look forward to a resolution. Sincerely, [Your Full Name] [Your Contact Information] [Melaleuca Account Number, if applicable]Business Response
Date: 11/25/2024
To whom it may concern:
Please see the attached response to the BBB complaint submitted by ******* ********, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:11/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently tried to cancel our membership with Melaleuca, and believe they are making the process harder than it should be. Their is no way to cancel the membership from the account page on the website, you cannot remove your credit/debit card information, you also cannot remove the backup order that will force ship product to you if you don't place an order for the month.Business Response
Date: 11/25/2024
To whom it may concern:
Please see the attached response to the BBB complaint submitted by ****** ********, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Initial Complaint
Date:11/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was on hold since I was affected by the hurricane. They disregarded the hold and processed a backup order. They will not cancel it. I just want the order canceled and not charged to my card.Business Response
Date: 11/19/2024
To whom it may concern,
Please see the attached response to the BBB complaint of *** *******, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Customer Answer
Date: 11/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *******Initial Complaint
Date:10/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
09/30 was the date of the INITIAL purchase. From there, I cancelled the membership and placed NO more orders. I have continued to receive attempted charges from this company starting on 10/02. I will list below the dates of every attempted charge of $1.07 10/02 10/03 10/04 10/09 10/11 I've reached out to Ily with customer support, I've emailed the "CEO" ***** ***********, I've emailed member services to close the account, I've emailed ***************************** MULTIPLE times all to no avail. It's pathetic.Business Response
Date: 10/18/2024
To whom it may concern,
Please see the attached response to the complaint submitted by *** ****, #********.
Kindest regards,
**** ******
Melaleuca, Inc.
Customer Answer
Date: 10/18/2024
Complaint: 22409955
As a gesture of goodwill.. stfu. Dont sit here and make it like I was the issue the entire time when every time I went to cancel the membership, your idiotic service representatives all of a sudden couldnt find my account. Your scammy ********************** was called out and it took going to the BBB AND filing a complaint with the *** to get you to cancel the membership. Take your goodwill and shove it where the sun doesnt shine.Initial Complaint
Date:10/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company made unauthorized purchases with my card, would claim they are sending products and I would never receive them. The recent was an $86 charge and when I tried to return it they dont give you a label to return so I had to pay $45 just to get a little off the money they stole from me back.This business is fraud.Business Response
Date: 10/09/2024
To whom it may concern,
Please see the attached response to the complaint submitted by ****** ********, #********.
Kindest regards,
**** Warner
Legal Department
Melaleuca, Inc.
Customer Answer
Date: 10/09/2024
Complaint: 22369853
I am rejecting this response because:
The return of the products cost me to return them, theres no such thing as hassle free return with them. It costs more to return the products out of pocket than the value of the products.$85 of products all returned to have half of my money back. Its theft at its finest.
Sincerely,
****** ********Business Response
Date: 11/11/2024
To whom it may concern,
Please see the attached response to your request for additional information to the complaint submitted by Mr. ****** ********.
Kindest regards,
**** ******
Melaleuca, Inc.
Customer Answer
Date: 11/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********
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