Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bish's RV, Inc. has 24 locations, listed below.

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  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  2000 E Le Claire Rd Eldridge, IA 52748-1770

• 

  Bish's RV, Inc.

  550 S Redwood Rd North Salt Lake, UT 84054-2979

• 

  Bish's RV

  683 E Chicago Rd Coldwater, MI 49036

• 

  Bish's RV

  5009 Judson Rd Longview, TX 75605

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 5th Wheel camper from Bishs in *******, ** on 06/29/24. The purchase process was fairly seamless, and we were pleased with the camper. Out issue arose with trying to register our camper. It is now 12/16/24, and the correct paperwork still has not been sent to the correct county. I have spent numerous hours trying to resolve this issue, with no success. Multiple trips to 2 different counties to try to register the camper have proven fruitless.

  Customer Answer

  Date: 12/16/2024

  This can be closed they resolved the issue today 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ** of Kalispell has failed to honor their warranty during the warranty period. We bought a new Arctic Fox truck camper in May of this year from ****** **. After approximately five months of use, we found that one of the **** stand housings wrapped, making it difficult to extend the **** stand legs. We contacted ******* and submitted a warranty claim. It was denied! We contacted Bishs RV for help. Surprisingly, ****** (Service Manager) told us to connect the manufacturer (*************************) of the Jacks (Deflect!). We didnt buy the camper from ******* and believe the retailer should honor their warranty rather than deflect to a component supplier. We then contacted ****** (General Manager) for help. He contacted *******, but ultimately refused our request, citing Lipprt's (******** manufacturer) claim that the Jacks cannot warp (apparently, they are made of Kryptonite). We disputed this assumption in detail. Characteristically, we are still waiting for a response.

  

  Business Response

  Date: 12/11/2024

  Hi ***********,

  
  We appreciate your frustration that the warranty claim for your **** ***** was denied by the manufacturer. It is never enjoyable to face unexpected out of pocket expenses. However, as we have discussed previously, the manufacturers assessment of the damage to your **** indicates that the problem was caused by external force rather than a result of a manufacturing defect.After discussing the issue with our own technicians, we must agree with the manufacturers assessment.

  
  Complete analysis of the part in question is made more difficult since we do not have the defective part available for observation. We did not perform the replacement of this **** for you and were not able to examine the damage ourselves. If the service center you used for this repair has a different opinion, we welcome you to share their assessment with us and/or with the manufacturer. Perhaps their direct experience with this repair will allow them to provide insight that may prove helpful.

  
  We have spoken with our representatives from the Kalispell store and we under***** that you have discussed your opinion of the cause of **** ***** malfunction through a variety of methods including email, which our general manager shared with us. He was not aware you were expecting a follow-up response to your latest email to him. Please accept this response as our reply to your latest email inquiry.
  We regret that we are unable to provide compensation for this repair which was performed at another service center.

  
  Sincerely,
  
  Bishs RV

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22668395
  
  I am rejecting this response because: Bishs RV response to my complaint is devoid of facts, investigation,and reasoning of any kind. They are simply accepting the response of the component manufacturer 'the **** stands cannot warp' without any analysis or situational awareness pure conjecture! No one at Bishs RV has requested details of the event or conducted any analysis of the defective component.
  The repair work was performed by a Bishfix (Bishs RV warranty service center) recommended repair facility ************ in **************,**. Based on Bishs response, no contact has been made with this facility to discuss. Also, I have the **** **** and have offered it to the General Manager for analysis they had no interest in doing so. A cursory view would reveal no external damage, which I have stated.
  The **** stand housings can warp, and did in our case. The fact that Bishs RV is unwilling to perform any analysis, standing by the conjectureof the manufacturer, leaves only my analysis: The **** housing deformed under the weight of a fully ladened camper with fully extended ****s (necessary to load the camper on the truck) due to a metallurgical anomaly present in one of the **** stand housings. We did not damage or misuse the camper in any way. The fact that only one of the housings bent support this assessment.  
  I am asking Bishs RV do the right thing and stand behind their product.
  
  Sincerely,
  
  *********** ****

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had our ** to ****** ** in ******* NE several times for warranty work and was always told it was completed. When we received the ** from ***** there was a list of warranty items that needed to be done dated 6 months before we purchased the **. We were not told of this when we purchased the **, we found the list in the paperwork. ****** in ******* really didn't want to do the work since we did not purchase the ** from them, even though we purchased it from a **** dealer. The first several months we had the ** the only place we took it was to the dealer for work. Most of the warranty work is still not completed and when we found this out, we tried to call the dealership several times and no one would answer our calls. The rear bunk is still not working right, Fender ***** are damaged and falling off, black tank gauge still not working, wrong TV remote, dimmer k*** doesn't work, no electricity to plug ins by TV or chairs, refrigerator will not go to manual mode (which has been worked on several times), screws in backseat need replaced, the threads are stripped, door handle on inside back door still broken, cannot adjust heater from gas to electric like we were told we could, when they repaired the cabinet by the trash can they drove the s**** all the way out the front of the panel. We have stopped at the dealership when they wouldn't answer the phone and talked to the shop manager, and he always said we will call you when we can get you in. We never get a call back! We have been patient since they were under construction and busy, but I think we have waited long enough. We have only got to take the camper out once and had to deal with all these problems. All we want is for them to fix the items that should never have been broken with a brand-new **. We have sent a written complaint form to the BBB *************** several weeks ago and have no response yet.

  

  Business Response

  Date: 12/04/2024

  Dear *****,

  We are sorry to hear that you are experiencing difficulties with your RV. We see that you currently have a repair order open with our Kearney, NE store, and we feel it may be helpful to review the information we have from the current repair order as well as the prior repair needs that you referenced in your complaint.

  We found record of the six items that needed repair which you referenced in your complaint and were noted by our Meridian, ID store. The six items are: 1) a missing rear bunk motor switch, 2) a missing driver's side rear rim cap, 3) damage to the fender well on the passenger side, 4) the black tank volume was reading 2/3 full when it was completely full, 5) a missing TV remote, and 6) the dimmer k*** was not working. We understand that the TV remote was provided to you and was programmed by our Kearney, NE store. We also understand that the problem with the black tank gauge was corrected by securing a loose wire. 

  The current repair order with our Kearney, NE store, #*****, has a number of issues noted. One of those may be related to the prior damage noted. This is item #4 for the TV remote issue which was corrected by correctly programming the remote which we had provided to you. The other items noted on this repair order include: AC loud (which has been corrected by cutting out a flapping piece of foil), heat issue (which was measured and we found no problem; but it was noted that the heater only works on propane, not electric), fuel pump (we are ordering a new control board), outlets (which was corrected by resetting the **** outlet in the bathroom), screws missing (our technician replaced the missing screws), refrigerator (which needs a new control board), interior back door (needs a new handle ordered and installed), backseats needs screws (screws were loose, not missing; we corrected this by adding correct size nuts), battery not charging (we tested this and found no issue; the battery is charging correctly), and fender (just needs to be resecured).

  We are happy to help you get these items repaired. However, we are confused by your statement that you had taken your unit to the dealer for service for issues which have not been corrected. To our knowledge, we have only seen your unit for a generator installation since you purchased it from the ********, ID dealership until this most recent repair order which was opened on November 22, 2024. Since this repair order was opened just over two years after your purchase, the warranty for your unit has expired and repair for these items will be at your cost.

  If you feel there is additional information that would be relevant to your concern, we are happy to review that with you. In the meantime, we are happy to continue to work on your unit to provide full resolution of your concerns, but these items will not be covered by warranty.

  Sincerely,

   

  ****** ** of Kearney, NE

  Customer Answer

  Date: 12/13/2024

  We just received a message that our camper is ready to pick up, but there is a $1000.00 bill due on it.  This was to be warranty work.  Can you please check into this for us

   

  Thank you

  ***** ********

  

  Business Response

  Date: 01/08/2025

  Dear *****,

  We regret any misunderstanding regarding your current repair order. As we had noted in our previous reply to you, your unit has been out of warranty for nearly a year. Typically, repair costs incurred after the expiration of your warranty are your responsibility. However, we spoke about this issue and negotiated a price reduction for your services because of the inconvenience to you during this repair process. Out of the total bill of $1,019.69, you will be responsible for $300.00 and ****** ** will cover the remaining cost as a courtesy to you.

  We have your RV ready for pickup. Please visit our store at your earliest convenience to finalize your pickup. We look forward to assisting you.

  Sincerely,

  ****** ** of Kearney, **

  Customer Answer

  Date: 01/13/2025

   
  

  We can close the case. They have guaranteed us that everything is repaired and everything works like it is supposed to.  Thank you for your help.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24th, 2024, I purchased a camper from ****** ** in *************, **. The dealership knew I am working on a long-term project in ******** Mi and would not be returning to my home in ******* anytime in the near future. The dealership financed my tag and registration for my home state (*******) in with the purchase of the camper and assured me they would take care of tagging and registration. I provided the phone number and address to my local tagging office in ******* at the time of purchasing the camper. Approximately, on October 7th, I received a phone call from the dealerships tagging office explaining they were having problems dealing with the tagging office in ************* and they were going to mail me some paperwork for the tag. I explained that they were dealing with the wrong office, so I provided the local office information again (**************, **). I also explained that I was staying in ***************, ** and I would not be returning home in the foreseeable future since I am working in **, and it is a 13-hour ride home. Approximately, a couple of weeks later I received an email asking me to fill out a power of attorney for the tag. I filled out the document and sent it back. The follow up email said she needed a name of someone to send the tagging paperwork to so they could go get the tag. I explained again that there was no one in Al I could send the tag paperwork to and I didn't understand what the issue was since I have purchased vehicles out of state without having any issues. That was the last time I received any communication from ****** **. I have sent several text messages and emails without any response.

  

  Business Response

  Date: 11/19/2024

  Hi *****,

  Thank you for reaching out and providing us the opportunity to resolve your concern. We are sorry to hear that this has been such a headache for you, especially given your travel needs.

  We are working with our titling team to determine the current status of this situation and will reach out to you directly with an update and next steps before the end of the week. We hope to resolve this concern for you quickly and with as minimal disruption to your schedule as possible.

  Sincerely,

  ****** ** of *************, **

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22544214
  
  I am rejecting this response because:
    The last email from the dealership directed me to deal with general manager since the title department could not do anything further to tag my camper. Additionally, the dealership wants me to appoint someone to go to the Alabama tag office to get my tag for me. I have repeatedly told the dealership that I do not have any family in ******* since my wife is here with me in ******** and we have one vehicle.
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/04/2024

  Hi *****,

  I have been working to determine a resolution to your concern, and I believe we have one. A representative from ****** **, ******, will be traveling to the Alabama DMV on December 23, 2024, and will complete the titling paperwork at that time. We have been in contact with the *********** and they have assured us that they will be able to resolve the issue with us in-person.

  Once again, we apologize for the delay. Most states allow us to complete titling paperwork via online or postal mail methods. Unfortunately, Alabama requires an in-person process that our sales representative was not aware of at the time of sale. We have put processes in place to ensure that we do not provide inaccurate information regarding out-of-state titling in the future.

  Please feel free to reach out to us directly to resolve any additional concerns.

  Sincerely,

   

  **** *********

  ****** **

  Customer Care Director

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However, I would prefer not to close out my case until I have the tag and registration for my camper to prevent opening another claim.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I dropped our 2020 solitude fifth wheel to be repaired on warranty. A gentleman named ****** was the one to take a complete list of needed repairs. The initial drop off was May 26. My husband and our family currently spend about 8 months out of the year living in our fifth wheel for my husbands job as traveling lineman. Him personally staying in the trailer about 98% of his year. Because **** has had our fifth wheel for this long, we currently are having to stay apart as a family, and my husband bounce around in airbnbs. Its been a huge inconvenience. On top of that, communication about the progress is nonexistent. Today I called and spoke with manager **** to rely the urgency of needing our trailer back by the end of month, and received no call back on an update.Not to mentioned, that we drove up there September 16th, when ****** informed us the Fifth wheel was done, only to find it was not fixed. *********** is nearly 2 hrs from where we live. So that ended up being a 4 hr complete waste of time. The detailed list we gave ****** with needed repairs, the oven was completely missed. They also did not order a replacement awning, which wasnt covered by warranty and we were willing to pay for.There has been zero communication about the state our the repairs since. They refuse to return our phone calls. My husband is taking more time off to come and get the trailer the 31st of October. We need it prior to get it ready for our family to be in for extended periods again.We also have told them that because they have continually messed this entire situation up, that delivering our trailer is the only way now we can receive it, since my husband is out of the state. I am hoping that by contacting BBB, we may see a resolution. Since apparently talking to the service men in *********** and now, managers, is proving to be a complete waste of time.

  

  Business Response

  Date: 11/19/2024

  Hi Hannah,

  We appreciate your feedback and we are sorry that you have not received adequate communication from us throughout this process.

  It is our understanding that all issues for your unit are on the road to resolution with the exception of the awning. Our service manager, ****, has attempted to reach you to ensure we handle this portion of your request correctly, but we have been unable to reach you as of this writing. We will continue to reach out so that we can resolve this concern for you. It is our understanding that the oven has been fixed and that a fireplace is on order and will be shipped to you upon arrival due to the difficulty in coming to our store. If there are any other outstanding issues that require attention, please let us know and we will be happy to assist you.

  Sincerely,

   

  ****** ** of ***********, **

• Initial Complaint

  Date:10/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a RV through the ****, ** store location 8/14/2024 $1,000.00 down Payment $35,000.00 trade in on our RV we left in their hands with the title $147,000 Wire transfer on 9/18/2024.We still have not received the title in order to register this in *********

  

  Business Response

  Date: 12/04/2024

  **** & *****,

  We are very sorry for the delay in providing you with the necessary titling paperwork.

  Our records show that we sent your paperwork on October 15, 2024 via *** Next Day Air. We hope that you have received the information and your concerns have been resolved.

  If you require further assistance, please do not hesitate to reach out to our ******** NE store directly for assistance.

  Sincerely,

   

  ****** ** of ******** NE

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new 2024 ******** lite camper on 8/22/2024. Traded in our 2022 ************** camper with the purchase. A payoff for the 2022 camper was supposed to be completed with the paperwork signing. As of 9/24/2024, our 2022 camper has not been paid off. The camper is currently listed on ********** website for sale. On 9/16/24 We made a payment for a camper we do not own. We have made several attempts to contact ****** in ******* MT and ****************** in ******** ID. We have made phone calls and left voice mails, we have sent emails requesting a call back over the last 10 days. We have not had one call back regarding this.

  

  Business Response

  Date: 09/30/2024

  Good afternoon,

   

  The accountant in ******* is reissuing a check to *************** the one that she mailed out in August has not been cashed, she is stopping payment on that check and cutting a new check and overnighting it to ****************

   

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22330496
  
  I am rejecting this response because:  the loan is still not payed off as of today 10/4/2024.  We did receive a check yesterday for the overage we paid on the loan.  We are short about $110.00 due to interest that has accumulated over the last 45 days.  My husband finally got a hold of an executive manager on 10/01/2024.  This person said that the accountant was headed to the bank as he was speaking to the guy, which is interesting because the response on this site stated it was being taken care of on 09/29/2024. We have not received one call from the company to rectify the situation and we have had to reach out.  It seems that when we call from our cellphones we get a voicemail right away.  When using a business phone we get someone that answers. I will gladly update this response when the problem is addressed properly 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 11/19/2024

  Hi ******,

  We apologize for the frustration this situation has caused you. This was a challenging situation to resolve, but we are happy to confirm that the situation has been handled.

  We have confirmation that our original check to *************** was received on August 27, 2024. The check was never cashed, and upon contacting *************** regarding the check, they were unable to locate it. We overnighted a new check on two additional occasions. The first time, we experienced the same result with *************** unable to locate our check despite delivery confirmation from the shipper that the check had arrived. The second time, we were notified that additional identifying information was required to be written in the memo section of the check in order for *************** to apply it to your deal. Finally, we were able to provide a fourth check to *************** with all details filled in, and we have confirmed that check was received and cashed.

  At this point, the issue should be fully resolved. If you continue to experience any ongoing concerns with this or any other issue with your RV, we welcome you to reach out to us for assistance.

  Sincerely,

   

  ****** ** of *******

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This resolution took over 60 days of continual calls to the company.  Poor responses to requests to call us back.  This could have been resolved quicker if return calls, emails or messages occured.  

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we live in ******, ** and purchased an RV from Bishs RV in online from *********, ** at *********************** on March ***** and received the delivery on April 2. The moment we got it we tried to turn the water on and it immediately started leaking from the bottom pipes and form the top of the sink. When we tried to flush the toilet the p*** water literally poured out on top of the underbelly and spread through out the whole underbelly until it was sagging from p*** water (we have dated pictures of all of this) so when I looked around a little more we found a plethora of issues some very major such as the shower bottom felt like it was going to fall through the floor, the sink leaking, the plumbing pipes pouring, the shower doors were broken, the bedroom door would not shut due to poor installation, awning will not go out completely without hitting the slide, trim poorly installed, and then we got an independent inspector to come look at it and he confirmed that this was very bad and had many issues some of which were dangerous such as him confirming the shower would have literally fallen through the floor. And also said that it definitely got hit by something on the delivery hence the plumbing pipes being broken. Also said it was very hazardous from the stagnant p*** water sitting in our underbelly. At 1st they were not trying to fix it at all saying it was normal to have problems when an RV is delivered. Then after we contacted the lending bank they used MY warranty to try to fix a lot of the problems. However, we went without toilet, shower, or drinking water for 3 months and still to this day do not have a working shower. We have dated pictures and a detailed independent inspector report of all the issues. They would constantly ignore us or tell us there is nothing they could do until we probed deeper. We are looking to cancel our contract without damage to our credit and also compensation for all the money we spent from the time we received the ***

  

  Business Response

  Date: 10/18/2024

  The ** of our Coldwater location has provided Mrs. ***** with resolutions to remedy the hiccups that the ***** have encountered and has also looped in our BishFix team to assist in the resolutions. 

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22241967
  
  I am rejecting this response because:
  

  The shower doors are silver, not black. I wish we were told that before it got here. I'd also like to include that BishFix NEVER reached back out after saying they would be in contact with us regularly. I just recently was able to make the appointment for the last fix (door frame).

  While the physical problems have been mostly fixed, I am still upset about the way in which we were treated. Ignored the first two days so it was impossible to return like they advertise, arguing for weeks over fixing it (making the entire process longer), refusing to give me the *** of my unit (I believe many of the repairs could have been prevented if a thorough *** had been performed like they advertise), not to mention the first phone call with financing where my male partner received a different tone & answers than myself.

  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 10/24/2024

  All I want and what would make me happy as the customer, is for them to take the trailer back & cancel my contract with no hit to my credit.

  

  Business Response

  Date: 11/19/2024

  Hi KaitLynn,

  Thank you for reaching out to us and allowing us another opportunity to address your concerns.

  We are currently reviewing the information you provided via BBB as well as the details we have in our own systems. We will be reaching out to you directly by the end of this week to discuss a path forward. We appreciate your patience while we complete this review.

  Sincerely,

  ****** ** of Coldwater, MI

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 Forest River Ozark travel trailer from the Bishs location in ******** in January/February of this year. I took ownership of it on February 5th. Heres the thing. When I purchased the travel trailer, I initially purchased a smaller one, considering my tow vehicle has a capacity of 3500lbs. I discussed on three occasions with my sales **** and he talked me into a larger trailer with standing room that was slightly under 3500lbs. He assured me that my vehicle would handle the travel trailer nicely. ** did not - my vehicle stopped accelerating in the middle of a road and I ended my trip. I purchased it to travel full time. I took ownership then sublet my apartment so I could see the country without hangups. Thats why I bought the ** new - so I could feel confident in the integrity of the vehicle. Things started to go south on day one, and I should have ripped up the contract. The fridge in the ** was not 12 volt, meaning it would not run off the battery I had purchased specifically to run the fridge, per my conversation with the sales rep. ** was oversight. We negotiated to keep the contract intact if they installed a new aftermarket 12 volt fridge. Well, turns out that during this installation process, to prep my tow vehicle for the trailer, they also hardwired a brake connection into my truck instead of installing the provided part. This caused a parasitic draw on my trucks battery that led to over $1700 in repairs. After many conversations, a Richmond manager decided to cover the cost of the repairs. He was then let go. Things in the ** have also started to fail everywhere. ** has become unliveable and a health hazard. On top of dozens of little things failing, there is black mold growing in the ac unit, and all fans have stopped working, so I have no circulation. Again, I sublet my apartment to live in this, and purchased it brand new. ** has negatively impacted my psyche and largely negatively impacted my physical health.

  

  Business Response

  Date: 09/30/2024

  Please reference the response from **** ********* on 9.27.2024

  

  Business Response

  Date: 12/04/2024

  Hi *******,

  I am very sorry to hear of the difficulties you have experienced with your trailer. Having purchased it for full-time travel use I understand that repair needs are much more disruptive to your lifestyle than would be expected for typical RV ownership. Most trailers are not designed for full-time use, and such use is likely to cause more frequent repair needs and more rapid wear and tear. Closure of our ********, ** location also complicates our ability to serve you. 

  After reviewing the details for your account, it appears you were working with ***** Riding on securing a mobile technician to diagnose and repair your unit. As ***** stated in his last communication to you, Forest River prefers that you work directly with them when mobile services are required. We recognize that this creates more hassle for you. However, since Forest River warranty coverage does not extend to mobile services with ****** **, it will likely be more cost effective for you to work with Forest River directly to repair your trailer. 

  More to the point with your current repair needs, Forest River will require the option to diagnose and attempt to repair any concerns with your trailer before considering any possibility of a payoff, which would also need to be requested and coordinated directly with them. If you prefer not to pursue coordinating repairs directly with Forest River, we may be able to locate and coordinate repairs through a mobile technician in your area. However, this will be dependent upon 3rd party technician availability and rates since ****** ** no longer operates a dealership in your area.

  We are happy to hear that the prior manager in your area was able to provide compensation for the repairs to your vehicle.

  Please let us know how you would like to proceed with securing a technician to diagnose and repair your unit.

  Sincerely,

   

  ******* *********

  ****** **

  Customer Care Director

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a travel trailer through ****** ** of ********, ******** on 6/19/24. A service contract was also purchased. After further research the service contract is no longer wanted and I have reached out multiple times to initiate the request to receive the form to cancel the contract for a full refund within the first 30 days. No one will respond by phone or email to complete this process. I've been told by the sales team i purchased from the finance department handles this matter and they would be messaged to contact me but I have not received any form of communication from them.

  

  Business Response

  Date: 08/20/2024

  Hi ******,

  I'm sorry that you have had such a difficult time gaining a response to your request to cancel your service contract. I have reached out to our Finance team and we have identified the correct person to assist you. As this message may be published generally, I will not include the name here. However, you may expect a call to resolve this concern for you no later than August 23, 2024. We will be happy to cancel your contract and provide a pro-rated refund backdated to the date you first contacted us reuqesting to cancel.

  In the meantime, if you have additional questions or concerns, feel free to contact me at *********************************** for further assistance.

  Sincerely,

  **** *********

  Customer Care Director

  ****** **

  Customer Answer

  Date: 08/24/2024

   
  Complaint: 22044199
  
  I am rejecting this response because:
   Message received from business said a finance team member should reach out by 8/23/24 to assist with the refund. It is 8/24/24 and still havent been contacted by a representative of ****** **.
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/30/2024

  Good morning,

   

  Mr. ******** did make contact with the ** of ***********, and we have been able to drill into the refund of his warranty cancellations and found that the check was mailed to the lien holder and never cashed, that check was cancelled, and a new one was issued and overnighted on 9.27.2024. This has been communicated to Mr. ******** by the ** of Idaho Falls. 

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22044199
  
  I am rejecting this response because:

   

  Yes after reaching out to ****** many times in multiple formats with zero response I did make contact with a manager at a location willing to help try and solve the issue. A check still has not been posted to my loan and I have contacted the lender to see if there is a issue. I have to contact them again Monday for a response if they have received a check yet.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 10/08/2024

  Spoke with the lender Monday 10/8. They still don't show a check processing in their system. Then called the manager of ********** that has been assisting me and he is looking into the matter.

  Customer Answer

  Date: 10/17/2024

  The issue has been resolved by the general manager I reached out to at a different location.