Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  PO Box 160 Meridian, ID 83680-0160

  
• 

  Bish's RV, Inc.

  845 E 1100 S St American Fork, UT 84003

• 

  Bish's RV

  891 E Chicago St Coldwater, MI 49036

• 

  Bish's RV

  705 N US 31 S Traverse City, MI 49685

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our 2022 ************** 36SSWS on Mar. 22, 2022, from Bishs ** in **********, **. We had warranty repaired that needed to be done before it expired. On Mar 5, 2024, we contacted **** Fix so jobs could be opened before the warranty expired, which was Mar 21, 2024. We set up an appointment so they could access our phone and take pictures of the issues. There were 14 issues identified. ***** informed us that they would extend our warranty for 90 days but have since reneged on the 90-day extension. On Mar 4, 2024, **** Fix sent the pictures and the list of issues to Bishs in *******, **. The service department in ******* dropped the ball and failed to open the jobs and order parts before our original warranty expired. We had an appointment with ****** on Apr 12, 2024, at 9:00 a.m. They were supposed to fix what they could at that appointment. We returned to Bishs at 2:30 p.m. only to find out that they hadnt even started working on it. They did nothing that day. We left the ** there to get it repaired. We have tried to call them, but never receive a return call and requested emails and nothing. Here we sit waiting for Bishs and **** Fix to resolve the problem of getting our ** repaired under warranty. We have had a total of 37 warranty issues within two years. We want it fixed under warranty or a buy back of the total purchase price.

  Customer Answer

  Date: 08/09/2024

  We understand that the company has not responded to you concerning our complaint. Is it possible to add additional information to the complaint?  We called the ***************** Center in *******, **, today to check on the status of our **.  We did not receive encouraging information.  They have had the ** for almost 4 months.  One of the many issues is the J-Wrap on the left rear of the **.  It was not installed correctly so it is tearing.  ****** informed us back in April that getting this part to repair the issue could take months.  When we talked to them today, they told us that they hadn't even ordered it.  

  We are past the point of frustration.  What can we do?

   

  Thank you,

   

  **** and *******************

  

  Business Response

  Date: 08/21/2024

  Hi **** & ****,

  I apologize for the confusion and frustration that you have experienced trying to get these repairs completed under warranty.

  I have been in contact with representatives from the Kearney, NE store and our warranty department. I am pleased to inform you that we were able to secure warranty coverage through Jayco to complete your repairs prior to September 17, 2024. I have confirmed with the ******* store that they will be able to complete these repairs on that timeline.

  If you require further assistance or have additional questions, feel free to reach out to me via ***********************************.

  Sincerely,

  ***************************

  Customer Care Director

  *****************

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22038749
  
  I am rejecting this response because: We want to wait until the repairs are complete under warranty.  We are a bit leery.  We have been lied by the ******* store before.  
  
  Sincerely,
  
  **** And *******************

  Customer Answer

  Date: 10/16/2024

  We understand that our BBB complaint has been closed.  It shouldn't have been.  It took ****** until Monday, this week to inform us that our RV was done.  We left our house in ** and drove 800 miles to go pick it up.  When we arrived, it was NOT done and what was done was incomplete.  We are now in ******** without a camper to pull or live in.  ***** spent the better part of yesterday working side by side with the repair technicians.  The camper was filthy, and they damaged three parts of the inside while they had it.  We are now waiting for more parts (the things they damaged) before we can pull it off the lot.  If we pull it off the lot, they will say, we took it, we accept it.  The response we received from the **************** Director a few months ago was totally false.  He assured us that it would be done by September 17th.  It's now October 10th.  We have reservations in ***** on November 1st.  We pay even it we're not there.

   

  We are not happy with ******.  Their customer service and service department are a F in our eyes.  We paid close to $4000.00 in payments and insurance while it was sitting in their parking lot not getting fixed.  We'd like to be reimbursed this money.

  

  Business Response

  Date: 11/19/2024

  **** and ****,

  We are confused by this additional complaint submission. Please see the following response provided by our ************* Director to your prior ******************** complaint:

  Hi **** & ****,

  
  I apologize for the confusion and frustration that you have experienced trying to get these repairs completed under warranty.

  
  I have been in contact with representatives from the Kearney, ** store and our warranty department. I am pleased to inform you that we were able to secure warranty coverage through ***** to complete your repairs prior to September 17, 2024. I have confirmed with the ******* store that they will be able to complete these repairs on that timeline.

  
  If you require further assistance or have additional questions, feel free to reach out to me via *********************************************************.

  
  Sincerely,

  
  **** *********
  ************* Director
  ****** **

   

  To the best of our knowledge, your repairs have been completed. If additional issues are still outstanding, we welcome you to reach out to us for additional assistance.

  Sincerely,

   

  ****** ** of Kearney, NE

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22038749
  
  I am rejecting this response because:  The original response from Bishs **************** Director stated that the repairs on our ** would be done by 17 September; the deadline JAYCO placed on them in order for ***** to allow warranty payment.  Bishs at ******* did call JAYCO on the 17th of September to tell them that the work was done.  We didnt hear from Bishs until November 7th telling us the work was done.  After driving 800 miles back to *******, the warranty work was not done.  In fact, *****, one of the owners, worked with the repair technician for four hours to help repair the problem issues.  After inspecting the *** the window seals were not fixed, the shower loose vinyl was not fix and we are still getting water in the front compartment.  We paid over $4,000.00 in payments and insurance for it to sit in their parking lot with nothing being worked on.  Not to mention having to buy a trailer to haul the contents of our ** back to **.  Losing money from camping cancellation fees.  It is disheartening that we were advised to take the ** to the Bishs in ******* and were treated so poorly.  We were lied to by the service advisor so many times, we would never trust them again.
  
  Sincerely,
  
  **** And **** *****

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bishs in Billings MT and Bozeman MT are run by theives thugs and liars. My RV has been in the shop 15 times and all ,except for one was at a Bishs. They claim they filed a police report. ******** police department has no record of same. This is a year long story. Please call me for all details. ********************* ************. Thank you.

  

  Business Response

  Date: 07/29/2024

  ************,

  I personally contacted the ******** ***************** and confirmed that you were trespassed from the location for aggressive behavior toward our employees in the ********, MT store. Recently, a deputy contacted you to inform you of the possibility that your recent actions may violate harassment statutes in the state of *******. Despite this contact, you have continued to send aggressive, vulgar and threatening messages through a variety of communication channels to specific employees at the ******** store, to our former ************* Manager, ***************************, and others. 

  We strive to provide excellent service to all our customers. However, your behavior has crossed the line of propriety and presents a safety risk for our employees. As you are already aware, you are no longer a customer of ***************** and we respectfully decline to provide service for your unit. You are not welcome on store property and if you choose to continue to harass our staff, we reserve the right to pursue legal action.

  Sincerely,

   

  ***************************

  ************* Director

  *****************
  

• Initial Complaint

  Date:07/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What should have been a straightforward and simple matter has turned into a nightmare of deceptions by ****, Go Play. I purchased what I believed to be, and what was advertised as a new (not pre owned) camper. Upon receiving the title nearly three months after the purchase date, I was shocked to see that the title stated that the camper was in fact used.

  

  Business Response

  Date: 08/02/2024

  Dear ***,

  With regard to your concerns on the trailer new or used status, the trailer that you were sold is a new trailer. The description of "used" that you received from ************** is in error. The state is aware of this mistake and we were informed they are working to correct it.

  As for any defects with the trailer, we are happy to assist you with any repairs required. However, doing so through the BBB communication portal is impracticable. Please contact a dealership near you for repair service and we will be happy to assist you.

  Sincerely,

   

  ***************** Customer Care

  *********************************************************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ** horse trailer into Meridian to have them go through it to get it ready to sell in March. They quickly found a leak which had affected the paneling in the mattress area. They started work on that right away which took over two weeks to complete, but then trying to match the paneling took another 4 weeks. I paid $10,000 for the repairs and sold it shortly after that to someone in **************. When I picked it up, I was told all repairs were done and it was good to go. The person bought it and returned home. Within a few days they had a huge storm and there was more leaking inside the ** that was good to go. Theres a 90 day warranty on their work and they promised to make it right. I found out that they never test out their work by running a hose over it to see if they actually got it all fixed. Their solution is for the new owner to drive it back down to ********. This is not the new owners issue; the correction lies in the lap of ****. The trailer was purchased in May so the 90 day timeframe is getting shorter without a resolution to their incomplete workmanship. They are NOT making it right. I would hate to think that they are counting on that 90 day warranty to run out so they dont have to honor it but thats what it looks like. The new owner does not have the time or the flexibility because they are a single parent and a business owner to bring it back and wait for them to fix it. **** used to be a good place to take my rig but something has gone way wrong with them. Step up, ****!

  

  Business Response

  Date: 07/10/2024

  This complaint is regarding a trailer that has been sold to a new owner. At the time that the complainant brought this trailer to us for repair, the trailer required multiple repairs. The complainant only authorized a portion of the needed repairs. If the current challenges with the trailer are related to our repair, we are happy to resolve the situation.

  We have reached out to the new owner requesting that she bring the trailer to a ***************** location for diagnosis, and we have offered to look at the trailer at ****** locations closer to the new owner's home for greater convenience. Unfortunately, the new owner has declined to bring it to any of our locations. Without the opportunity to evaluate the trailer, we are unable to assist with repairs since we do not have the opportunity to determine if the current challenges with the trailer are related to our repairs or if they are related to pre-existing damage unrelated to our repairs.

  Our offer to evaluate the trailer at one of our locations and rectify any conditions related to our repair work remains available if the new owner chooses to take advantage of that offer.

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21959876
  
  I am rejecting this response because the resolution that BISHs is offering is not acceptable.  The two main charges on the $10,300 bill that I paid for them to get sale ready were the scrape and seal of the entire roof, the ** and the vents @ $3576.00 and the repair of the damaged panels resulting from the leak @ $4638.79.  BISHs staff originally suggested that they just simple reseal what was there (upon starting the work, they saw that the previous owners had never scraped the sealant off and it was up to 5 layers deep of sealant which had cracked causing the leak).  I told them no.,.,.,that I wasnt interested in passing along any issues with this trailer to a new owner.  Additionally, I specifically had a conversation with the same staff member regarding 6 items including the roof, the damage to the paneling, the furnace, the gray water connection and the black water leak and the draw on the battery.  I was told that there was no issue with the black water but they had repaired a connection with the gray water and that it was fixed.  According to the new owner, the trailer was taken to a local trailer repair location in their area and found that the air conditioning unit got scraped but was never resealed, which is what caused the leak after the sale and caused further damage to the interior of the living quarters.,  

  The solution that BISHs has offered is that the new owner (who is a business owner and also a single parent) take the trailer to a **** location nearer to her home and they would review it.  So, first of all, the distance they would have to travel would be to ******* and any location would be a minimum of 200 miles from their location up to 500 miles.  So **** is asking for the new owner to take their time and expense to travel to one of these locations to first review the work and then hang around while they repair it and who knows how long that would take, because its not only sealing the air conditioner which should have been done in the first place but the secondary issue of repairing the interior that was damaged.  Again, it appears that BISHs is trying to avoid making it right, which is what one of their managers said to me that they would do, and strategically avoiding making it right until the 90 day warranty (its up August 10th) expires.  

  I want to add that I have done business with BISHs before and have been happy with prior work from them.  I have been shocked by this experience with them.  It took 6 weeks from the time that I brought the trailer in until I got it back, which seems like more than enough time for them to quality check their work.  I was told by ***** Englishs manager that they dont run a hose over their leak repairs to ensure that the job was done satisfactorily because the unit needs time to cure.  Im not sure why 4-5 weeks is not enough to make sure there are no issues, just like this, with their workmanship.  If you look at the BISHs website, you will see that ******************************** founded this company based on honesty, FAIR DEALING and treating customers right.  This resolution is NOT right and I would recommend that the new owner have it fixed locally, submit receipts for the repair of this trailer.  THAT would be the making it right piece.  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was up for sale that I ran my credit to purchase. I got approved and then had to wait 3 months before it was sold to me, in which I had to run my credit again. I purchase the vehicle and go to get plates and find out that the paperwork with done on ************* ( *********, **) end incorrectly. I now am past my temp plate date and can not use vehicle that I have already paid for. I went into the dealership to figure out the issue to find out they had a paper that needed signed that no one reached out for me to do. I sign the paper in hopes I wont wait too much longer. Its been an additional with no news on getting my plates. I call several times and no answer on my question. I continue paying and insuring a vehicle that can not be driven.

  

  Business Response

  Date: 06/25/2024

  We deeply apologize for the inconvenience you've experienced during your vehicle purchase process. We understand your frustration and appreciate your patience. Heres what happened: The vehicle you wanted was on a title hold due to issues with the previous owner's bank, causing an initial delay of about two months. Additionally, the state is currently experiencing significant delays in processing plates, further complicating the situation. Please know that we've implemented a new process for handling title holds to prevent this from happening again. The paperwork has been corrected and sent to the Secretary of State, who is currently processing it. Unfortunately, due to a recent security breach in ********'s CRV program, everything has reverted to paper processing, adding another two-week delay. Rest assured, we are closely monitoring the situation and expect the plates to be sent out within the next week. We sincerely apologize for the repeated inconvenience and appreciate your continued patience.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a "brand new" 2023 ********************* for roughly $73,000 in February 2024. Because of the size of the trailer ****** hired ***** to transport the trailer to our seasonal lot at ***************. Immediately prior to delivering the trailer, *********************** a tree branch, pulling the awning away from the trailer. ***** returned the trailer to ********** where we were assured by ***************************, the General Manager, that there was ZERO structural damage to the trailer. Delivery was scheduled again. The first opportunity that we had as a family to use the trailer we were greeted with puddles of water in the rear (main) bedroom. Water was coming out from underneath the wall and dresser (where the electric panel is located). We called and stated that we wanted a new trailer and were told that they would send a technician out to assess the situation. After a heated back and forth we said send your technician. Said technician *** comes out and assess the structure of where the trailer hit the tree and confirms that there is no damage there however discovers what appears to be a cut and some cracking and separating in the roof and bowing on the side of the trailer, indicating water damage. GM ****** emails me that it appears to be a Wildwood warranty issue. When I asked how a cut could be a warranty issue, ****** went silent. Also we paid thousands of dollars to apply some special coating, why were these defects not notated then? Technician did state verbally that it appears to have been fixed once already. I'd like a true brand new 2023 or the 2024 as we originally planned but were talked in to buying this nightmare. We did not purchase a "repaired" trailer, we purchased a brand new trailer.

  

  Business Response

  Date: 06/14/2024

  *****, we are very sorry for the ongoing issues you have been facing. After thorough evaluations by three different technicians at our location and the mobile mechanic *** who visited your site, we found no structural damage, as you also mentioned. We apologize if this was not made clear in previous conversations with ******. Unfortunately, this appears to be a manufacturer issue, as ****** does not handle the construction of these units. We understand this situation is frustrating and are committed to supporting you through the resolution process.

  Customer Answer

  Date: 06/28/2024

  ****** wants us to proceed with warranty work when the damage to this unit is extensive. We paid almost $73,000 for a brand new trailer and they sold us a trailer that had already had water damage due to the hole on the roof. There was repair work previously done on the roof prior to us purchasing the trailer and that information was not disclosed to us. In fact I believe that they went to great extremes to cover up the fact that there had every been a problem. 

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought *********************** 2022 from **** from vicious going on three weeks ago and they sold us a lemon. We started calling immediately within the 24 hours. The water heater was broke. The shower was broke. The lines were leaking. The water pump was pump kept running. We tried to rectify the situation. They took our old camper. They will not give us our old camper back. They will not discount us on a new camper they keep changing the figures their stories keep changing. We did nothing wrong. We showed up with good credit with a good camper to trade. They they keep making mistakes they made 10 mistakes since the beginning, all errors on their part yet they are continue to drag this situation on. The manager, *****, who I contacted again yesterday, is not returning phone calls. We have not been belligerent. Weve been respectful. They are now not returning phone calls. We cant finish this. We dont have a working camper.

  

  Business Response

  Date: 06/06/2024

  Thank you for reaching out regarding the issues with your ******* Dutchman 2022. We sincerely apologize for the inconvenience and frustration you've experienced with the malfunctioning water heater, broken shower, leaking lines, and continuously running water pump. We are committed to resolving this by redoing this entire deal. We are offering you the full purchase price of your current camper as a credit towards a new unit, ensuring the new camper is thoroughly inspected before delivery. Our General Manager attempted to call you earlier today to discuss the next steps and ensure your satisfaction with the resolution. Please contact us directly at your earliest convenience so we can finalize the details. Our goal is to make this right for you as swiftly as possible. Thank you for your patience and understanding.

• Initial Complaint

  Date:06/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been looking for an RV and decided on the 2024 Jayco Flight SLX 183RBW Baja-G. Apparently it is a very popular model as well as the most expensive of the 183RBs. On Thursday, May 30, 2024 the ************* OR dealership told us there was one left nation-wide at ******* MT. We went to there website and found stock #***** labeled 2024 ************ Flight SLX 183RBW Baja-G stock #***** for $18,495. This was about $2500 less than the one that had just sold at ************* so we called the Bozeman dealership and spoke with *********************. We told him we were looking at the ad online stock #*****. He wrote up a contract and we made a $3,000 deposit and were going to drive a total of 1600 miles to get this RV. He told us it had to be within the week which rushed our plans. Anyway, as we were making our last minute preparation to leave on this long trip I closely inspected the contract and noticed it didn't have *****G on the paperwork. My husband called to make SURE it was a *****G and was told it was just a regular one but there weren't really that many differences! We knew the differences and that's why we wanted it! He made a sorry excuse about his picture people messing it up but what REALLY infuriates us is that this morning June 2, 2024 the advertisement with the *****G trailer picture and the same stock number is still listed for sale! How many people are they going to lure in with this FALSE ADVERTISING. It really is criminal. Sixteen hundred miles would have been an EXTREMELY long trip to drive for nothing. He says he has refunded our money-I will have to see if it arrives at our credit card account.

  

  Business Response

  Date: 06/03/2024

  We sincerely apologize for the error regarding the differences between the two Jayco models. Misleading you or anyone else was never our intention. Due to seasonal factors, we use stock photos of different models to provide accurate depictions of RVs that might interest you. Unfortunately, the photos were mislabeled, and we appreciate you bringing this to our attention. We are relieved that this was resolved before you traveled the 1600 miles. Our general manager has proposed several solutions to rectify the situation, and we hope one of these options will be satisfactory. Additionally, your deposit has been refunded. If there is anything else we can do please do not hesitate to reach out!

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $2595.00 for an extended warranty in June 2022. We canceled the warranty on May 31st 2024, and were advised we would get 3 years back instead of 4. The 1st year was covered under the Manufacturer warranty, and we did use it. We were advised by **** and Camping World where the trailer was repaired, we cannot use the extended warranty until the manufacturer warranty expires. Therefore, we are looking to be refunded for four years of the extended warranty. An extended car warranty, also called a vehicle service contract or a vehicle protection plan, offers coverage that will take care of car repair costs after a factory warranty expires. Like any car warranty, these extensions provide coverage for part breakdowns due to defects or faulty workmanship

  

  Business Response

  Date: 06/14/2024

  We apologize for any confusion and inconvenience. After consulting with *********************** at Relentless, we are reviewing your request for a full four-year refund. We appreciate your patience and will update you shortly on the status of your refund. If you have any further questions, please feel free to reach out.
  

  Customer Answer

  Date: 06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is *********************************** and in the middle of January 22nd, 2024, I purchased a 2023 Heritage **** LTZ 270FKS 820 From Bishs ** in meridian *****. Right off the bat I found 19 things wrong with the Trailer: These items are: Hole and bubbling above the pantry door Kitchen drawers fell out when pulled (drawers fell because the back studs for the drawer rail brackets are not attached) Side support board for the drawers also not attached panel under the refrigerator was secured leaving a half inch crooked gap Trim around the large bubble window above kitchen sink fell off while towing home five miles away on city streets Main brace underneath bed split and not attached Back plate behind the stove not attached just lying loose All pull down blinds have Velcro tabs on the bottom bar of the blinds but nothing on the walls to attach them too (only half done) Blinds crooked on the two narrow windows in the bedroom Broken latch on refrigerator door Hinges for the storage doors underneath dining table benches loose and floating back and forth Trim around the pantry sagging and loose (no adhesive) lens cover on running lights missing Wires not wrapped or secured on electric **** by hitch Access panel door on bedroom slide out warped Shower door seal fell off when opening door Magnetic plate for bedroom door installed on a diagonal (all others level to the floor) Panel under the sink only attached on one side Keyhole on front door pried and bent (probably not manufacturing) These are the items I found in the first three hours of possession and this morning I took it back to the dealership. I talked to the Director of service, ******************* ***************** in ******** Idaho and showed him the issues I had, in which he documented and took possession of for immediate service, and I asked him to go through the whole ** to find the things I didn't find, (which scares me). So, I guess what my questions is where do we go from here, what is going to be done about this situation, I paid close to $50,000.00 for your product and the condition of the ** does not reflect that, (was it built on a Friday?). I sent an email to Bishs and ************ with this list of problems on Jan 23rd to this group of people who were from Bishs and ************, ***************************; *********************; ********************************: *******************; *****************************; ***************** in which Bishs took back the trailer and submitted it for warranty work. Ive been trying to resolve these issues for months now and more things are going wrong: The air conditioner ducting was not connected, and all the cold air was coming out from under the kitchen sink The one and only camping trip we went on the 11nth of April, we had to keep the speed of my towing below 50mph because the back of the trailer swayed wildly, (and it never did that before) This trailer has been in the shop more than out of the shop, and the kicker is Idaho doesnt have an ** lemon Law. Im sending you all the correspondence *** received so far and will get the invoices for the air conditioner and the swaying problem when I get them, because...you got it, its still in the shop. I would really appreciate it if you could Get at least one of these companies, if not both, to make right. Thank You *********************************** ************

  Customer Answer

  Date: 05/14/2024

    On the 14th of May I went to ****** to check up on the problem of the trailer wagging when being towed, and my trailer was smoking in the parking lot with a crowd of employees around the battery boxes. that because one of the batteries was on its way to a melt down and boiling the electrolyte out and they don't know why.

  

  Business Response

  Date: 05/15/2024

  We apologize for this inconvenience, we will continue to work with the store and manufacturer to identify the cause of this.

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21685303
  
  I am rejecting this response because: The situation has just become a severe safety issue, as per my complaint of the battery system overheating and destroying one of the batteries. I talked to a service technician and was told that if this happened overnight the entire trailer could have burnt to the ground, and what if we were in it camping and it happened. If you're a customer-based business, then the number one priority should be the customer.  Instead, I get no communication from management or the builder, it's always turn it over to the warranty system and it's in the shop for another week. As I said in other complaints I've sent, it's not the problems I know about, but the one yet to come
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 05/17/2024

  More information about the battery incident, it was determined that solar panel controller was defective and was allowing voltage to pass to the batteries (which I purchased and was installed by ******). Consequently this started a thermal runaway boiling off the electrolytic fluid in the battery. This was caught during the day and a fire was prevented, but what if this happened at night, or worse while we were camping and asleep.   It's now is a huge safety concern and makes one wonder what this trailer has in store for us next.  

  I've started this process months ago and have yet to be contacted by ****** corporate or ******* River, this makes me feel that customer satisfaction is not their priority.  The BBB has been wonderful for what they have done for me, but obviously doesn't seem to affect your decisions on how you support your customers after the sale. This leaves me to reach out to our local TV stations to help get some answers. Please take this to heart!

  

  Business Response

  Date: 05/24/2024

  We genuinely apologize for any issues or concerns you may have experienced. While we strive to anticipate and resolve issues preemptively, we rely on your feedback to identify and address any areas of concern. Rest assured, when issues do arise, we are fully committed to stepping in and providing assistance promptly and effectively. Your satisfaction is paramount to us, and we are here to address any challenges you may encounter.

  

  Business Response

  Date: 05/24/2024

  We genuinely apologize for any issues or concerns you may have experienced. While we strive to anticipate and resolve issues preemptively, we rely on your feedback to identify and address any areas of concern. Rest assured, when issues do arise, we are fully committed to stepping in and providing assistance promptly and effectively. Your satisfaction is paramount to us, and we are here to address any challenges you may encounter.

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21685303
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************