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Business Profile

Custom Knives

Survive Knives

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Knives.

This business has 1 alert

Complaints

This profile includes complaints for Survive Knives's headquarters and its corporate-owned locations. To view all corporate locations, see

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Survive Knives has 2 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received my knife

    • Initial Complaint

      Date:08/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a knife a year ago for $284. I never received it. I emailed asking for a refund and got a response saying the knife was coming but did not receive the knife or the refund.

    • Initial Complaint

      Date:08/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom-made knife as a gift from surviveknives.com. I placed the order online November 5, 2023 and paid $192.00 with my credit card. I promptly received an order confirmation by email. I expected to wait a long time for the knife since it was handcrafted and custom-made. I have not been able to contact the company by phone (their mailbox is full) and they do not reply to emails. I recently learned via Reddit and ******* that many people have ordered knives from this company and never received them, and the company has apparently gone out of business. I can't file a fraud or dispute with my credit card company because too much time has gone by.

    • Initial Complaint

      Date:07/25/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order#*****, 5/3/2019 for ****** order#*****, 2/28/2020 for ****** order#*****, 10/6/2020 for ****** order#*****, 8/21/2023 for ****** order#*****, 9/5/2023 for ****** order#*****, 10/18/2023 for ****** ******** in outstanding knives all paid for on date of purchase. *** posted that he will do his best to fulfill pre-orders throughout the years that why I chose no to pursue the outstanding product.

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two knives from this company in January 2024. I was told it would be several months until the order was shipped. The company has since said they have gone out of business but would not respond to several emails. I just want a refund.

    • Initial Complaint

      Date:07/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed two order with them and ever got my product or any refund.

    • Initial Complaint

      Date:07/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two separate orders and have not received either knife. The first was Oct 29, 2021 for and the second was March 16, 2022. I have made frequent contact via phone and email but have only been met with excuses and failure to deliver my purchases.

    • Initial Complaint

      Date:07/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two knives in May 2022 (one on the 10th and another on the 27th). I have still not received anything. I was aware that the company had some difficulties so waited longer than the promised delivery time. In 2023 I started contacting the company via their website requesting a delivery status. Each enquiry received no reply. Eventually in Feb 2024 I received a reply from the customer relations employee (now no longer with the company), stating that there were difficulties. Since then I have contacted the company via their website, personal email, social media and telephone, requesting delivery or a refund, all attempts getting no reply. One order cost me 311 dollars, the other 284 dollars.

    • Initial Complaint

      Date:06/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a magnacut GSO-5.01 Knife over two years ago on Dec 13 2021. I have messaged them repeated since to check on the status of my order. Finally, on Jan 19 2024 I asked for a refund. On January, 30 I received the following email:"Firstly let me apologize for the delayed response and in the completion of your knife. We are working tirelessly to get all this figured out. I just got back to the shop yesterday and back on my normal schedule so give me a little time to get something worked out that is fair for you. I appreciate the patience and understanding. Have a nice day !- ***** SURVIVE! LLC"That was the last I heard from them. I messaged them back on April 2, 2024 asking again for a refund. No response as of June 21 2024.

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from this company in July 2022. They indicated that they are a manufacturer of quality products and that there could be a wait of a year or more for the product to arrive. It has now been one month short of two years and I have not received the product or an explanation for continued delay. After reaching out to the company via the form on their website, their support email address, and even via instagram direct messages, on which they have been active, I cannot get them to return a message to either explain themselves or refund the money I paid for the product up front.

    Survive Knives is NOT a BBB Accredited Business.

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