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Business Profile

Association Management

MGM Association Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed complaint in October 2022 with MGM which manages the Kensington ***. The neighbor to the East of my property, located at ****************************************************************, had two CC&R violations: an abandoned car with expired plates has been in the same spot for going on 3 years. CC&R's clearly state this is a violation. 2) neighbors constructed a temporary patio cover for their east side yard in March of 2022. Cover was for a family wedding and I am sure was not approved by ******************************** Top of this temporary patio cover has a bright blue plastic cover blocking my only east facing window. MGM staff ****** informed me that a letter was sent to the neighbor for the car violation. Car is still in the same spot on March 12, 2023. Although I requested notice of next in person board meeting, board met and discussed the patio cover again without notifying me of meeting. Board minutes regarding 2nd violation: ********** agrees that no action will be taken for the structure as the CC&R's give no stipulation or enforcement action for this issue." The *** CCR's clearing state that patio covers are not to be constructed without the approval of the *** ACC and I am sure this never happened. The CC&R's go on further to state "as the ******* of external design and location in relation to surrounding structures and topography and as to conformity with requirements of this Declaration."

  • Initial Complaint

    Date:02/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MGM for the last 2 months has billed me for a missed payment that I did not miss. I went to my bank an confirmed that checks that I sent to them were cashed. Yet they continue to send me a bill plus late charges for missed payment that was not missed. I printed a copy of that payment and mailed that to them last month and no acknowledge of that from them.

    Business Response

    Date: 03/06/2023

    Hello,

    I apologize for the delay in our response as we have been transitioning to a new communication platform over the past several weeks. I am showing that we have been in communication with ***** on 2/10/23 responding to his inquiry about his payments. Our office did inform him it can take up to 15 days to receive and process payments to homeowners accounts, and we do understand that payments and invoices do cross in the mail, so we have also removed a late fee of $0.64 that was applied to his account. We have responded to ***** with a current statement showing both his payments did post to his account in the month of February. We also provided him with his portal log in credentials so he may view his account balance at any time. 

    Customer Answer

    Date: 03/07/2023

     Thank you for your help with this. My complaint was #******** sent me a reply today not admitting their mistake but telling me that my payment had been received.I don't know exactly what happened, but it appears that everything has been taken care of.

    ***************************

MGM Association Management is NOT a BBB Accredited Business.

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