Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/20/2024. I purchased a pair of socks for *****. When I checked bank account they also took ***** out. I have no way to get ahold of them for a refund.

  Business Response

  Date: 05/24/2024

  Dear *******,

  We sincerely apologize for any inconvenience you may have experienced.

  To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team ***********************************

  Our representatives will be more than happy to assist you and provide you with the necessary support.

  Thank you for your patience and understanding.

• Initial Complaint

  Date:05/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to order one pair of socks and was charged for 8 pairs and a box of detox patches, totalling over $140!!Tried to cancel order immediately, but contact info for company sketchy. Tried two different emails (SoothRelieve and Comify), but all emails were sent back, non deliverable. All the markings of a scam.

  Business Response

  Date: 05/20/2024

  Dear *****,

  We sincerely apologize for any inconvenience you may have experienced.

  To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.

  Please don't hesitate to contact our customer support team ***************************************************************. Our representatives will be more than happy to assist you and provide you with the necessary support.

  Thank you for your patience and understanding.

  Customer Answer

  Date: 05/27/2024

  Please keep case opened.  I am completely dissatisfied with the lackluster response, simply stating that order has been processed and I am now responsible for paying to return allow the items that were not ordered.  The website is set up so that you are adding teams to order without knowledge until after order is paid for.  Such a sneaky scam.  Would like to at the very least,  have SootReliev/Comify pay for return shipping and refund.  

  Business Response

  Date: 06/14/2024

  Dear *****,

  I hope this email finds you well.

  We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.

  If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.

  We value your business and look forward to resolving your inquiry to your satisfaction.

  Business Response

  Date: 06/14/2024

  Dear ****,

  I hope this email finds you well.

  We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.

  If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.

  We value your business and look forward to resolving your inquiry to your satisfaction.

  Business Response

  Date: 06/27/2024

  Dear *****,

  We understand your frustration and empathize with the situation. Please know that we genuinely want to help you resolve this matter. Since you have raised a dispute with PayPal regarding the charges on your recent order, we are unable to process any refund directly from our end.
   
  The ability to refund any charges now lies with your payment provider, which is why we recommend contacting PayPal directly to pursue your refund. They have the necessary authority and processes in place to handle disputes and facilitate refunds.
   
  We appreciate your understanding and cooperation in this matter. 

• Initial Complaint

  Date:05/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what I thought was one pair of compression socks and after I had checked out it was noted that they tacked on several other pairs and charged me $60. I immediately tried to cancel/dispute on their website form, but no one responded. Today they said it was too late. This is fraud. This is a terrible company who clearly scams their customers.

  Business Response

  Date: 05/20/2024

  Dear ********,

  I hope this email finds you well.

  We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.

  If you have any additional questions or concerns, please feel free to reach out to our customer support team at ********************************** directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.

  We value your business and look forward to resolving your inquiry to your satisfaction.

  Customer Answer

  Date: 05/27/2024

  I apologize that I did not see your email, and I definitely did NOT receive a response from the company about a refund, or anything for that matter. I absolutely do NOT want this closed. Nothing has been resolved except them saying they are working to resolve how?

  Thank You- I will continue to look for emails from you both. 
  ***********************

  Business Response

  Date: 06/14/2024

  Dear ********,
  
  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

  We already investigated this issue and I'm pleased to inform you that we already successfully processed a refund for your order on the 06/13/24 and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *************************************

• Initial Complaint

  Date:05/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered one pair of compression socks for $17.95...the error occurred - first was $39.95 and then added $60.91...I canceled the entire order within 5 minutes and nothing happened. no response - the date was *** 2nd...Today, *** 6th we were notifed that the entire order will be shpped today. I do not want to spend all this money. This company advertises every day on ********* This is no way to do business. *************************

  Business Response

  Date: 05/07/2024

  Dear *******,

  I hope this email finds you well.

  We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.

  We appreciate your patience and understanding throughout this process. If you have any additional questions or concerns, please feel free to reach out to our customer support team directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.

  We value your business and look forward to resolving your inquiry to your satisfaction.

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw the SOOTHRELIEVE advert on ******** and saw that they were only charging $16.00 for a pair of support socks. I suffer from neuritis of the toes and feet so I thought I'd try them as they claim to help these conditions.I paid them for one pair of socks and to my horror I noticed that they hadn't taken out $16.00 but $104.00 from my account for 4 pairs. I have since contacted them and they promised to refund me.To date no payments have been refunded.I noticed on a recent review of their company that this isn't the first time they've done this and there were many unhappy customers who have been scammed by this company.I have asked for them to cancel the order and to repay me but recently got a very sarcastic email from them saying that they'd refund me immediately and no payments have been received.

  Business Response

  Date: 05/06/2024

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 25th of April and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/06/2024

  Hi,

  I received a message from this company today, to say that they are unable to refund me or to change 'my order'.

  I was told a week at least ago that they were going to refund me and they haven't.

  I also haven't received the item that they took a disproportionate amount from my account for.

  I do hope that they will now comply but I have my doubts.

  I will be in touch if they don't refund me fully or if they don't actually send out the bought items.

  Many thanks for your support,

  *********************

  Business Response

  Date: 05/08/2024

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 25th of April and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21667790
  
  I am rejecting this response Because I have received no refund from this company into my account.

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/10/2024

  Dear ******,

  We appreciate your feedback and are committed to ensuring your satisfaction.

  Our records indicate that a full refund for your order was successfully processed on 04/26/24. Please be advised that refunds typically take 5-7 days to reflect in your account, depending on the processing time of your financial institution.

  We kindly recommend contacting your financial institution for further assistance regarding the status of the refund.

  If you have any other questions or concerns, please feel free to reach out to our customer support team at ********************************** for assistance.

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21667790
  
  I am rejecting this response because: no refund has been received from you on ANY of the dates given - from  the first and second time you said you'd refunded me and also this time !

  My conclusion is that you are LIARS who illegally take an excessive amount of money from your customers without permission and provide low quality goods in return.

  Return my full refund WITHOUT excuses or more deceit.

  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/13/2024

  I still haven't received any refund from this company despite numerous communications with them.

  I just keep receiving the same generic letters saying they refunded me on 24th April and that it will take up to 5 days to show on my account.

  I haven't received anything despite it being mid *********************** is getting away with stealing money from customers accounts with no come back.

  They will continue to do this until some legal body finds them accountable.

  As I am in *********** I would like to know how I can legally call them to account so no future customers are robbed in the way that I have been by this company.

  Contacts of local police in their area would be helpful.

  Sincerely,

  *********************

   

   

• Initial Complaint

  Date:05/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Soothe Relieve socks is a bad company. I only wanted one pair of socks and I got charged for 2 pairs. I cant do a return because I need an order number that was never sent to me. They add things in and when you try to address the issue you cant because without the order number you cant send the email. This company needs to be looked into!

  Business Response

  Date: 05/06/2024

  Dear ****,

  I hope this email finds you well.

  We wanted to provide you with an update regarding your inquiry.

  We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.

  If you have any additional questions or concerns, please feel free to reach out to our customer support team directly.

  They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.

  Business Response

  Date: 05/07/2024

  Dear ****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

  We already investigated this issue and I'm pleased to inform you that we already successfully processed a full refund for your order on the 4th of May and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.  

  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at **********************************

• Initial Complaint

  Date:05/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/24 I ordered 2 pair of compression socks from SoothRelieve.com. When I hit submit order a blank screen came up with the word "NULL" in the middle of the page. When I noticed the total charge it said $60.91. This seemed rather high, and somehow my order said I ordered 4 pair. I tried to order again (2 pair) and again the word "NULL'' showed up in the middle of the page. I immediately emailed them to cancel the order for 4 pair and that I only want 2 pair and told them what happened when I submitted the orders ("NULL") Did NOT receive a confirmation of my request. A couple of days later still heard nothing and started to get suspicious! I emailed them to cancel both orders and send me a refund. I checked my credit card and sure enough there were 2 charges on 3/25/24! $38.91 and $60.91 ($99.82 TOTAL) from SoothRelieve. (Never receive order confirmation or product) They sent me back a "canned" email that they could not find my order and that they needed my order no. and email address. I never received an order no. and told them I only had the email address I used to place the order. If they did not have my order, how did they get my credit card number? I have received this "canned" email from them at least 10 times, and could not find a phone number for them ANYWHERE! This is FRAUD....PLEASE HELP!

  Business Response

  Date: 05/04/2024

  Dear ***,

  I hope this message finds you well.

  Thank you for reaching out to us regarding your recent purchase enquiry. Upon reviewing our records, we were unable to locate any successful purchase associated with the name ******* or the email address ******************.
  
  To assist you further and address your enquiry accurately, could you please provide us with more information regarding your purchase attempt? This could include details such as the date of purchase, order number (if available), or any other relevant information you may have.
  
  Once we receive additional details from you, we will promptly investigate the matter and provide you with the necessary assistance. Your satisfaction is important to us, and we are committed to resolving any concerns you may have.
  
  Thank you for your understanding and cooperation. We look forward to hearing back from you soon.

  Customer Answer

  Date: 05/04/2024

   
  Complaint: 21662265
  
  I am rejecting this response because:
  
  Sincerely,
  
  Dia Kik

• Initial Complaint

  Date:04/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Soooth Relieve have charged me twice for the same item. The second charge of ***** was not authorised or made by me. I only orderes one pair of sox for ***** not the second pair for *****.

  Business Response

  Date: 04/22/2024

  Dear ***,

  I hope this email finds you well.

  We wanted to provide you with an update regarding your inquiry.

  We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.

  If you have any additional questions or concerns, please feel free to reach out to our customer support team directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.

  We value your business and look forward to resolving your inquiry to your satisfaction.

  Customer Answer

  Date: 04/29/2024

  I am still waiting for soothe relieve to reply to my complaint regards doubling up my order without my authorisation.

  Business Response

  Date: 05/01/2024

  Dear ***,

  We apologize for the inconvenience this may have caused you.

  We understand your concern and value your business with us.In order to assist you promptly, could you please provide the order details, such as the following order details:
  Name:?
  Order ID:?
  Email Address:?
  Phone Number:
  
  This will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.Thank you for your cooperation, and we look forward to resolving this for you.
  
  If you have any further questions or concerns, please do not hesitate to reach out to us at **********************************

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent emails and phone calls about getting a refund with no respond I bought some of there compression socks I only want 1 pair I got 8 pairs it cost ****** I have a ticket number they gave me ****** I called 5 minutes after the order was placed all they ever said was in process of being shipped just want a refund if you call them its just automated

  Business Response

  Date: 04/16/2024

  Dear *****,

  I hope this email finds you well.We wanted to provide you with an update regarding your inquiry.

  We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process. If you have any additional questions or concerns, please feel free to reach out to our customer support team directly.

  They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21577784
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** I do not see anything about where to send these socks back for a refund thats all I want

  Business Response

  Date: 04/22/2024

  Dear *****,

  Upon checking here is the team last message for you.  Ticket #******
  
  Im truly sorry to hear about your decision to return your order.
  
  To save you the hassle of returning the items, wed like to offer you an instant 40% refund. You can choose to keep the products and enjoy their benefits, or share them with someone who would appreciate them.
  
  However, if you still prefer to return your order, Im more than happy to guide you through the process.
  
  Here is our return address:
  
  *********************************
  Post Falls, ID *****
  
  To ensure a smooth return process and expedite your refund, kindly email us these necessary details:
  The tracking number for the returned items. Please note that returns lacking tracking numbers will not be accepted by our fulfilment house.
  The number of unopened packages you are returning. This information will assist our fulfilment team in promptly processing your return.
  Please securely repackage your product. Ensure that the tracking number of returned items is provided via email within 30 days of receiving your order, and note that we only accept returns for unopened items in their original condition.
   
  You can expect to receive your refund within 7 working days after the items have arrived with us and we checked if they are eligible for a refund. The refund will be credited back to the original payment method used for the order.
   
  Please note that:
  (a) your returned shipping fees will not be refunded;
  (b) the original shipping fee of $4.95 will not be included in the refund.
   
  Please let me know if you have any other questions - Id be glad to help!
   
  Kindly, *****
  SoothRelieve team

  We appreciate your patience and understanding throughout this process. If you have any additional questions or concerns, please feel free to reach out to our customer support team directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.

  We value your business and look forward to resolving your inquiry to your satisfaction.

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product is not do like they say and can not get a hold of them both phone numbers are wrong would like a refund please i would appreciate any assistance thank you

  Business Response

  Date: 04/15/2024

  Dear ****,

  We apologize for any inconvenience this may have caused. We understand your concern and value your business with us.

  We are sorry to hear that you have encountered issues with your recent purchase. However, we are happy to inform you that your full refund has been successfully processed for your order on the 2nd of April and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

  We appreciate your understanding as we worked to address it, as a token for your patience and understanding, we would like you to keep the items as a complimentary gift from us.Thank you for your understanding.

  If you have any further questions or concerns, please do not hesitate to reach out to us at **********************************

  Customer Answer

  Date: 04/15/2024

  It would be nice to have a phone number to call them so I could talk with them all there numbers are no longer available thats why I contacted you I think its a scam 

  Business Response

  Date: 04/23/2024

  Dear ****,

  We appreciate your feedback and are committed to ensuring your satisfaction.

  Our records indicate that a refund has been processed for your order 2nd of April and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

  We appreciate your patience and understanding on this matter.

  If you have any questions or need further assistance, please feel free to let us know reach out to us at **********************************